Electronic information resources
How to get access to INASP
As a librarian new to INASP





What is SRKS
Identify resources
Is your institution eligible?
How to register your institution
To contact your lead and registration coordinator
As a librarian who has already applied to join INASP








Register for resources
Check your registrations
Keep a record of your registrations
If your IP address has changed
Edit or update registration details
What happens next?
To contact your lead or registration coordinator
To contact a publisher
As a librarian who has registered with INASP resources
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




Access routes – IP address or UN/PW
INASP policy on user names and passwords
Identifying resources
Use of resources
Promotion of resources
What to do if there are access problems
o
o
o
o
o
o


Check registration
Contact your lead or registration coordinator
Check start up process
Check url
Check computer security settings
Check access route
 IP address
 Username and password
If you can no longer use a resource you used previously
Contact publisher
As a researcher/information user



Identify resources
Use resources
If I cannot use the resource
o
o
o
To contact your librarian
To contact your lead or registration coordinator
If you prefer to troubleshoot yourself, here are some tips
As a lead or registration coordinator









What is SRKS
Role in registration
Explaining application and registration to librarians
Trouble shooting enquiries from librarians
Importance of IP addresses
Eligibility criteria
Promotion of resources
Contact with publishers
Contact with INASP
As a librarian new to INASP
What is SRKS?
Strengthening Research and Knowledge Systems (SRKS) is INASP’s new flagship programme.
This five-year programme will work closely with 22 partner countries and will provide online
scholarly literature to a further 44 in Africa, Asia and Latin America.
The ability to access research is essential for developing countries to solve the many challenges
they face. SRKS focuses on the key contribution that academic librarians, ICT staff,
researchers, journal editors and publishers can make to generate the knowledge needed to
inform social and economic development.
Our work includes:

Working with publishers to ensure researchers have affordable access to the latest
scholarly literature in their discipline

Supporting library consortia to negotiate successfully with publishers for the purchase of
journals and books

Working with library consortia and library and information science schools to train
librarians in the management and effective use of digital resources

Building the academic literacy skills of researchers

Giving early career researchers the skills to write up their work for publication

Helping developing country journals improve their publishing processes and get their
content online and visible to the global scholarly community

Promoting the widest possible availability of local research through Open Access

Ensuring ICT staff can maintain university networks that allow easy access to digital
resources
SRKS builds directly on the achievements of the Programme for the Enhancement of Research
Information (PERI) that ran from 2002 to 2012. Close collaboration with our network of country
consortia or equivalent national bodies will continue to identify the most relevant support for
each country and to create plans that target measurable improvements in the research
information and knowledge system.
This programme is jointly funded by the Department for International Development (DFID, UK)
and the Swedish International Development Cooperation Agency (Sida).
Identify resources
Full text access is available at the point of use (i.e. free to end users)



A listing of the resources available in your country is available from: –
http://www.inasp.info/ – Use the country finder on the left side of the page – Select
<your country>
Click each resource under the “view research literature” bar on your country page for
subject and service features
Follow the links under the heading “Registration and Access” for information on how to
register for resources
Is your institution eligible?
Check the eligibility criteria
How to register your institution
Please visit http://www.inasp.info/en/training-resources/e-resources/accesssupport/registration-institutions/ for information about the process for registering your
institution.
To contact your lead or registration coordinator
Go to http://www.inasp.info/
Use the country finder on the left side of the page


Select <your country>
See the country contact details under the “view our contacts” bar on the right side of the
page
As a librarian who has already applied to join INASP
Register for resources
After approval you will receive an automated email referring you back to
http://www.inasp.info/en/accounts/login/
Log in and select your institution.
You will see a list of resources. If the status shows “Not applied” you have the option to take the
action to register. Do this for all relevant resources.
If you agree to the terms and conditions of the resource, click in the box to accept them and then
click the “register” button.
Your registration will be submitted to the resource publisher and you will receive an email to
confirm this. Once your registration is processed by the publisher, you will receive another email
to confirm this and your users will be able to use the resource.
Check your registrations

If you want to check which resources your institution has registered for, go to
http://www.inasp.info/en/accounts/login/ and log in

Click on “Reports”
o

Click the link “View registered and unregistered resources for an institution”
Select your country

Select your institution

The list is divided into those resources with which you have registered and those with
which you have not registered.

In the list of those resources with which you have registered, some may not have live
links. These are resources where the subscriptions from previous years have not been
renewed. For more information about this, contact your lead or registration coordinator

If you want to register for those resources you have not yet registered with, repeat the
process to Register for resources
Keep a record of your registrations
What information to store
Store any information which will help you to trace your registrations, to make enquiries to
publishers and to provide access details and support to researchers.
A suggested minimum of information would be:

A spreadsheet of standard information for each publisher
o
o
o
o
o
o
o
o
o
o
o
Resource
Date registered
Person registering
IP addresses used in registering
Email addresses used in registering
Date email with subject line “registration accepted” received
Date response from publisher received
Username supplied by publisher (if relevant)
Password supplied by publisher (if relevant)
URL to publisher’s website
Administration details

A print file, divided by publisher, of all emails relating to registration

An email folder of all emails relating to registration

If for any reason a password is changed, make sure this is recorded in all the above
places
If your IP address has changed

You need to update your registration details

Enter your IP address/es carefully and double-check them.

If you are unsure about the IP address or IP range for your institution, we suggest you
contact your systems administrator, the systems librarian and/or your IT department

If you have persistent problems gaining access to a single resource using IP when you
can use all the others, please contact the publisher directly as the issue may be at their
end. Contact details for all publishers are provided on the publisher homepages which
can be found following the links from http://www.inasp.info/en/network/publishers/

Some publishers allow librarians to make IP address updates themselves. To see if you
can do this, check the publisher’s page linking from
http://www.inasp.info/en/network/publishers/. Look at the end of the page to see if there is
a link to information for librarians, where you may find a direct path to make the updates
yourself.

An example is Mary Ann Liebert Inc, where you need to go to www.liebertonline.com and
click "Administer I.P. addresses". Mary Ann Liebert, Inc. will not process IP address
changes submitted via INASP or by e-mail
Edit or update registration details
Any changes made will be sent to all publishers with which your institution is already registered,
so an update should be made ONCE only. This should be done by the registering librarian.
To edit or change any information:

Go to http://www.inasp.info/en/training-resources/e-resources/dashboard/ and log in

Select “Update your institutional details”

Enter your information carefully and double-check it.

When you are happy, submit the form online.

Your new information will be sent directly to all publishers with which your institution is
registered.

Publishers could take up to 10 working days to implement these changes.
What happens next?

When you register or update your information, this is sent to the publisher

The publisher may take up to 10 working days to process your registration.

They should write back to you to confirm that this has been done.

Make sure you check the Inbox for the email address you supplied in your registration.

Try using the resource in case access has been set up before the publisher contacts you.

If more than 10 working days have passed and you have no access, you can contact the
publisher
To contact your lead or registration coordinator
Go to http://www.inasp.info/
Use the country finder on the left side of the page

Select <your country>

See the country contact details on the right side of the page under the “view our
contacts” bar.
To contact a publisher

Find the publisher’s contact details by following the links at
http://www.inasp.info/en/network/publishers/

Email them, including the minimum information given below:

Full name of the institution

Full address of the institution, including country

IP address

Date on which you registered

Refer to the information you have stored when recording your registrations
As a librarian who has registered with INASP resources
Access routes – IP address or UN/PW Benefits of using an IP address

Institutions are encouraged to include fixed, external IP addresses (ranges) in their
application. This allows for:

Seamless access, researchers do not need to have a password

Usage statistics are recorded for your institution

Greater security (no misuse of user names and passwords)

Can allow for access for all computers on campus to resources, releasing library
terminals and staff time

Direct recognition of institutional networks by publishers and vice versa

Preferred by publishers. Some publishers only allow access by IP address

Do not provide INTERNAL IP addresses

IP addresses within the following ranges will not be accepted:
o
o
o
10.0.0.0 - 10.255.255.255
172.16.0.0 - 172.31.255.255
192.168.0.0 - 192.168.255.255 192.168.0.1
If your institution does not have a fixed IP address, you will still be able to register. Write
“Username/password access requested” in the IP field on your application form. Your lead or
registration coordinator may contact you to request you to complete agreements concerning the
security of your user names and passwords.
Please note that some publishers refuse to allow username and password access because their
systems cannot manage this efficiently or because the administrative overhead precludes them
offering this through INASP; this applies to very few publishers in INASP and where it does
apply, you will be notified when you attempt to register.
When you will need username and password access

If your institution does not have a fixed IP address, you should request username and
password in order to gain access to a resource. Write “Username/password access
requested” in the IP field on your application form.
o Your lead or registration coordinator may contact you to request you
to complete an agreement concerning the security of your
usernames and passwords.
o Usernames and passwords should be shared among all eligible
researchers in your institution
o Usernames and passwords should NOT be shared with any
unauthorised users
[If your institution has a fixed IP address, you are strongly encouraged to use this].
Who keeps the username and password?

These will be sent to the email address used for registration

They should be kept centrally so any librarian can find them

This is made easier if you keep a record of your registrations

Users and researchers will need to be able to identify who to ask for the user name and
password

On the INASP website, researchers are referred to the contact details used by the
institution for registration
Identifying resources
Full text access is available at the point of use (i.e. free to end users)

A list and full details and listing of the resources available in your country is available
from:
–
–
–
–
–
http://www.inasp.info/
Use the country finder on the left side of the page
Select <your country>
Click each resource under the “view research literature” bar for subject and
service features
Follow the links under the heading “Registration and access” for information on
how to apply to register for resources
Use of resources

Go to the appropriate url
o This may be on your library’s website
o If not, you can find this by going to http://www.inasp.info/, selecting

your country, clicking GO and then choosing your resource under the
“view research literature” bar and following the link to the publisher’s url
o You can bookmark the publishers’ sites or add them to My Favourites
using your internet browser
If your institution has a fixed, external IP address, your IP address will have been
recognised and you may see the name of your institution appear on the screen

If not, you may be asked for a username and password

The resource is now ready to be accessed by authorised users within your institution

When users find useful articles, they will be able to open or download the full text, where
this is offered by the resource.
Promotion of resources
Obtaining materials from publishers
Many publishers have produced high quality promotional materials. In some cases they will
send print copies to libraries free of charge, in others they have material available online which
can be downloaded and printed by your library.
Sometimes it is possible to customise this material, for example by including the name of your
library or the name of the contact person in the library who can assist researchers in using
resources.
To find promotional materials for each publisher you can follow the link to the publisher at
http://www.inasp.info/en/network/publishers/
At the end of each page, you will find a link with further information for librarians. If the publisher
has promotional materials you will find links to them on this page in the section headed
“Promotional information”. You will also often find a section of marketing and promotional ideas
from the publisher on their website, even if your country has not subscribed to the resource. A
good place to start is at http://info.emeraldinsight.com/librarians/marketing/index.htm
When visiting the website of any publisher, look for sections for librarians as these are often
helpful.
Possible uses of promotional materials
Posters

for display in
o
o
o
o
o
Library
Department/faculty areas
Campus
Corridors
Sites off campus
Brochures

for use
o Around the library to inform users
o At staff meetings to inform colleagues
o At consortia meetings, to inform peers
Leaflets

for use
o Around work stations
o Faculty and student mail pigeon-holes
o Lecture and other teaching rooms
Emails sent by INASP

Forward to researchers. Change details so the messages appear to come from the
library.

Print and display around the library to inform users

Send to any faculty and student mailing lists

Include on staff meeting agendas to inform colleagues
Emails / bulletins / announcements written by library staff

Write specifically for known researchers to keep their interest in, for example, subject
collections

Print and display around the library to inform users

Send to any faculty and student mailing lists

Include on staff meeting agendas to inform colleagues

You can use information from INASP emails, the INASP website at
http://www.inasp.info/en/network/publishers/ or from the publisher’s website
Library website

If you are registered by IP address you can provide links to the resources directly from
your website

Please be sure NOT to display usernames and passwords on your website; rather
include information as to how researchers can obtain them from the library.
Training for library users

Researchers are more likely to use the resources when they feel comfortable that they
will get results, so training encourages use of resources

If faculty use electronic resources, they are likely to encourage students to do so

Remember to train all library staff in the value and use of e-resources
One-to-one, point of need training

This is very effective as it shows the researcher exactly what he needs to know when he
needs to know it

The researcher will admire the knowledge and efficiency of the librarian

It is time consuming and repetitive for library staff
Workshops and training sessions

This method can reach larger numbers of people

It reaches people who may not want to ask for help

It needs to be well organised and publicised

You can use or modify INASP training materials available from
http://www.inasp.info/en/training-resources/courses/

The most relevant workshop when preparing training for researchers new to electronic
resources is “Introduction to Electronic Resources Management”
http://www.inasp.info/en/training-resources/courses/courses/116/

Librarians working on promoting electronic resources may be interested in looking at the
materials for “Marketing and Promotion of Electronic Resources”
http://www.inasp.info/en/training-resources/courses/courses/123/
Urls for some sample marketing and promotional resources from publishers
It is always worth browsing a publisher’s website to see if there are any sections with hints and
tips for librarians.
CABI Publishing
Click the Training Materials link or use the “Promotional resources” links at
http://www.cabi.org/publishing-products/information-for-librarians/
EBSCOHOST
http://support.ebsco.com/customer_success/?id=13
Emerald Group Publishing Limited
http://www.emeraldinsight.com/librarians/marketing/index.htm
Offers resources for using and promoting Emerald, including flyers and posters which can be
downloaded and an online order form for print materials.
Gale (Thomson Learning)
http://solutions.cengage.com/GVRL/Boost-eBook/
General ideas for library promotion, as well as Gale-specific materials under the headings
“Product Fact Sheets” and “Product Presentations”. Includes posters to be downloaded.
Institute of Physics Publishing
http://iopscience.iop.org/page/support
Oxford University Press
http://www.oxfordjournals.org/for_librarians/
Download promotional materials and posters. A link is provided to request support and
promotional materials by email.
Wiley Interscience
Product brochures and user guides are available from
http://www3.interscience.wiley.com/aboutus/forLibrarians.html
What to do if there are access problems
Please use the interactive help area to troubleshoot your registration and access issues:
https://www.surveymonkey.com/s/INASP_troubleshooting
Check registration

If you want to check which resources your institution has registered for, go to and log in
http://www.inasp.info/en/accounts/login/ and log in

Click on “Reports”

Click the link “View registered and unregistered resources for an institution”

Select your country

Select your institution

The list is divided into those resources with which you have registered and those with
which you have not registered.

In the list of those resources with which you have registered, some may not have live
links. These are resources where the subscriptions from previous years have not been
renewed. For more information about this, contact your lead or registration coordinator

If you want to register for those resources you have not yet registered with, repeat the
process to Register for resources
Contact your lead or registration coordinator
Go to http://www.inasp.info/
Use the country finder on the left side of the page

Select <your country>

See the country contact details on the right side of the page under the bar “view our
contacts”

Ask them to check that they have approved your application
Check start up process

Some publishers have additional start up requirements after they have responded to the
registration

Refer back to the email you received from the publisher when they acknowledged your
registration (see section on registration record keeping)

Examples where this may apply are JSTOR, Oxford Journals, University of California
Check url

Be sure this is typed correctly.
o Even if you are following a link, there could be a typing error, so read the url

to look for obvious errors (e.g INSAP rather than INASP)
Strip the link to the first logical point and try again e.g. if
http://www.inasp.info/en/network/publishers/ does not open, try http://www.inasp.info

Search for the publisher using a search engine like Google.

Read any error message and if necessary adjust your browser or return to the site later
Check computer security settings

Check that no additional security settings have been applied
o Confirm this with your IT department
o If there is a block, the IT department will need to remove this if the

institution is to use the resource.
When trying to download articles in pdf format, check that the computer being used has
Adobe Acrobat installed
Check access route

IP address
o Check your computer is connected to the server whose IP address

has been used in registration
o Check that the correct IP address has been registered
You need to update your registration details

Enter your IP address/es carefully and double-check them.

If you are unsure about the IP address or IP range for your institution, we suggest you
contact your systems administrator, the systems librarian and/or your IT department

If you have persistent problems gaining access to a single resource using IP when you
can use all the others, please contact the publisher directly as the issue may be at their
end. Contact details for all publishers are provided on the publisher homepages which
can be found following the links from http://www.inasp.info/en/network/publishers/

Some publishers allow librarians to make IP address updates themselves. To see if you
can do this, check the publisher’s page linking from
http://www.inasp.info/en/network/publishers/. Look at the end of the page to see if there is
a link to information for librarians, where you may find a direct path to make the updates
yourself.

An example is Mary Ann Liebert Inc, where you need to go to www.liebertonline.com and
click "Administer I.P. addresses". Mary Ann Liebert, Inc. will not process IP address
changes submitted via INASP or by e-mail
Username and password
o Check that your users are using the correct username and password
o Accuracy is affected by having the CAPS LOCK on, or by typing mistakes or
misreading lower case L for number one etc. Test the username and
password yourself
o You will need to make it very clear to all users in your institution that they
must not change the password
o You can change it periodically for security and then notify all users of the
change
o When you get a fixed IP address, use the same process as if your IP
address has changed
If you can no longer use a resource you used previously

Check that the IP address of your institution has not changed. Contact your IT
department for assistance.

Are you using the same machine as previously? If you have IP access in your institution,
you may not be able to access when working from home or in an Internet cafe. This is a
security measure for the publisher and is quite valid.

Countries acquire subscriptions annually. Check that the subscription for the resource
has been renewed
o Either contact your lead or registration coordinator
o Or Use the country finder to check the resources in your country
o Or Check registrations. If you appear to have registered with a resource but
there is no active link, there is no current subscription for the resource.
Contact publisher
If you have not identified the problem, contact the publisher

Find the publisher’s contact details by following the links at
http://www.inasp.info/en/network/publishers/

Email them, including the minimum information given below:
o
o
o
o
o
o
o
o
Full name of the institution
Full address of the institution, including country
IP address
Date on which you registered
Refer to the information you have stored when recording your
registrations
Url at which the block or error occurs
Full description of the block or error message, preferably a screen-grab
or a cut-and-paste from the on-screen message
Previous experience of using the resource – has it never worked, was it
working previously and stopped very suddenly, can some computers in the
institution use it and others not. Etc.

Ideally, you should send them a screen grab. You can download free software to assist
with this at http://www.irfanview.com/, clicking the Download link.

It is always worth letting the publishers know when an issue has been resolved and
thanking them for assistance given.
As a researcher/information user
Identify resources

Full text access is available at the point of use (i.e. free to end users)
o
A list and full details and listing of the resources available in your country is
available from: http://www.inasp.info/
o
Use the country finder on the left side of the page
o
Select <your country>
o
Click each resource under the “view research literature” bar for subject and
service features
Use resources

Go to the appropriate url
o
o
o
This may be on your library’s website
If not, you can find this by going to http://www.inasp.info/ , selecting your country,
clicking GO and then choosing your resource and following the link to the
publisher’s url
You can bookmark the publishers’ sites or add them to My Favourites using your
internet browser

If your institution has a fixed, external IP address, your IP address will have been
recognised and you may see the name of your institution appear on the screen

If not, you may be asked for a username and password

The resource is now ready to be accessed by authorised users within your institution

When users find useful articles, they will be able to open or download the full text, where
this is offered by the resource.
If I cannot use the resource
Contact your librarian
Your librarian should be able to assist you with any access problems
If your librarian cannot assist, ask them to contact your lead or registration coordinator
Contact your lead or registration coordinator
Go to http://www.inasp.info/
Use the country finder on the left side of the page
o
o
Select <your country>
See the country contact details on the right side of the page under the “view our
contacts” bar
How to get access to INASP electronic information resources.docx
14
As a lead or registration coordinator
What is SRKS?
Strengthening Research and Knowledge Systems (SRKS) is INASP’s new flagship programme.
This five-year programme will work closely with 22 partner countries and will provide online
scholarly literature to a further 44 in Africa, Asia and Latin America.
The ability to access research is essential for developing countries to solve the many challenges
they face. SRKS focuses on the key contribution that academic librarians, ICT staff,
researchers, journal editors and publishers can make to generate the knowledge needed to
inform social and economic development.
Our work includes:

Working with publishers to ensure researchers have affordable access to the latest
scholarly literature in their discipline

Supporting library consortia to negotiate successfully with publishers for the purchase of
journals and books

Working with library consortia and library and information science schools to train
librarians in the management and effective use of digital resources

Building the academic literacy skills of researchers

Giving early career researchers the skills to write up their work for publication

Helping developing country journals improve their publishing processes and get their
content online and visible to the global scholarly community

Promoting the widest possible availability of local research through Open Access

Ensuring ICT staff can maintain university networks that allow easy access to digital
resources
SRKS builds directly on the achievements of the Programme for the Enhancement of Research
Information (PERI) that ran from 2002 to 2012. Close collaboration with our network of country
consortia or equivalent national bodies will continue to identify the most relevant support for
each country and to create plans that target measurable improvements in the research
information and knowledge system.
This programme is jointly funded by the Department for International Development (DFID, UK)
and the Swedish International Development Cooperation Agency (Sida).
Role in registration
You can read about the role of lead and registration coordinators in the INASP registration
system at http://www.inasp.info/en/training-resources/e-resources/access-support/processingregistrations/
Explaining application and registration to librarians
You may be required to explain the process of application and registration to librarians
individually or at workshops or consortium meetings.
There is a wealth of information on the INASP website to assist you with this. Please follow the
links from http://www.inasp.info/en/training-resources/e-resources/access-support/
Trouble shooting enquiries from librarians
You will be the first point of enquiry if a librarian or researcher has an access problem. The best
starting point is the interactive help tool at
https://www.surveymonkey.com/s/INASP_troubleshooting
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The information below will also assist you in responding to most cases.

If you want to check which resources your institution has registered for, go to
http://www.inasp.info/en/accounts/login/

Log in with your log-in details. Click on “Manage resources” next to your institution
name

The list is divided into those resources with which you have registered and those with
which you have not registered.
If you want to register for those resources you have not yet registered with, repeat the process to
register for resources.
Check start up process

Some publishers have additional start up requirements after they have responded to the
registration

Refer back to the email you received from the publisher when they acknowledged your
registration (see section on registration record keeping)

Examples where this may apply are JSTOR, Oxford Journals, University of California
Check url

Be sure this is typed correctly.
o Even if you are following a link, there could be a typing error, so read the url

to look for obvious errors (e.g INSAP rather than INASP)
Strip the link to the first logical point and try again e.g if
http://www.inasp.info/en/network/publishers/ does not open, try http://www.inasp.info

Search for the publisher using a search engine like Google.

Read any error message and if necessary adjust your browser or return to the site later
Check computer security settings

Check that no additional security settings have been applied
o Confirm this with your IT department
o If there is a block, the IT department will need to remove this if the

institution is to use the resource.
When trying to download articles in pdf format, check that the computer being used has
Adobe Acrobat installed
Check access route

IP address
o Check your computer is connected to the server whose IP address
o
has been used in registration
Check that the correct IP address has been registered

You need to update your registration details

Enter your IP address/es carefully and double-check them.

If you are unsure about the IP address or IP range for your institution, we suggest you
contact your systems administrator, the systems librarian and/or your IT department

If you have persistent problems gaining access to a single resource using IP when you
can use all the others, please contact the publisher directly as the issue may be at their
end. Contact details for all publishers are provided on the publisher homepages which
can be found following the links from http://www.inasp.info/en/network/publishers/
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
Some publishers allow librarians to make IP address updates themselves. To see if you
can do this, check the publisher’s page linking from
http://www.inasp.info/en/network/publishers/. Look at the end of the page to see if there is
a link to information for librarians, where you may find a direct path to make the updates
yourself.

An example is Mary Ann Liebert Inc, where you need to go to www.liebertonline.com
and click "Administer I.P. addresses". Mary Ann Liebert, Inc. will not process IP address
changes submitted via INASP or by e-mail
Importance of IP addresses
As far as possible, encourage institutions to register using a fixed, external IP address.
Eligibility criteria
As you are in the best position to know or contact the institutions, please ensure any institution
applying to join INASP meets the eligibility criteria.
Promotion of resources
To make the most of your subscriptions, you may need to assist librarians in encouraging
researchers to use the electronic resources. You will find some tips here.
Contact with publishers
INASP enjoys a good relationship with the publishers, based on mutual trust and respect.
You may need to contact the publishers

To obtain promotional materials

To request assistance with access issues
You can find the publisher contact details using the process described below:
Contact with INASP
Colleagues at INASP are always willing to hear from you with any issues or concerns you would
like to discuss.
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