Title
Date
Presenter
Welcome
Employability Skills Workshop
 Purpose
– Introduction to the energy workplace
– Introduction to employability skills
– Insight into safety on the job
 Introductions
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Name
Job history
Education
Expectations from workshop
 Housekeeping
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Course Overview
 Work Habits of Successful Employees
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First Impressions
Attendance and Absenteeism
Dependability
Professionalism
Teamwork
Cooperation
Communication
Conflict Resolution
Resolving Conflict with the Boss
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Course Overview, cont.
 Safety Overview
– The Importance of Safety Awareness
– Occupational Safety Regulation
– An Effective Workplace Safety and Health
Program
– Examples of Employer Responsibilities
– Employee Responsibilities
– Drug-Free Lifestyle
– Personal Protective Equipment (PPE)
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Course Objectives
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Identify key elements of the energy industry
Explain the importance of first impressions
Select characteristics of a positive image
Identify behavior desired in the workplace (habits
supervisors and co-workers like)
Identify cooperative behaviors
Engage in team building and negotiating
Demonstrate effective communication with others
Practice active listening
Identify personal conflicts that arise in the
workplace
Identify communication strengths and weaknesses
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Course Objectives, cont.
 Identify safety requirements in the workplace
 Know the importance of compliance with standards,
regulations, and established procedures to ensure
a safe and healthy work environment
 Know basic regulatory requirements that promote
safe and effective operations for the protection of
people, data, property, and institutions
 Know the roles and responsibilities of employers
and employees in creating and maintaining a
workplace safety culture
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Energy Careers
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Get into Energy
Are you ready?
Current job openings
Education
Apprenticeships
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Work HabitsFirst Impressions
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Research
Appearance
Personal Business (Cell Phones)
Don’t be complacent
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Attendance and Absenteeism
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On time
Every day
Absences cost the company money
Know the company policy
Keep the boss informed
Work breaks
Keep healthy
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Dependability
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Do your job
Do your share and more
Take responsibility
Watch other’s safety
Do what you say you will
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Professionalism
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Keep work area organized
Judged by your tools
Follow procedures
Learn, read
Volunteer
Extra effort
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Teamwork
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Everybody works together
All depend on others to do their part
Help when you can
Ask for help when needed
Listen
Speak up
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Cooperation
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Work together
It IS your job
Offer to help when available
Life may not seem fair
No sulking
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Case Study – Killing Time
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Study the case
Identify options
Evaluate options
What should you do?
Present decision and reasoning
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Communication
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Listen
Put message in your own words
Clarify (ask questions)
Block out distractions
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Active Listening
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Look the speaker in the eye
Don't interrupt the speaker
Don’t move around
Nod your head
Concentrate
Repeat instructions and ask appropriate
questions when the speaker has finished
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Barriers to Listening
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Bias or prejudice
Language differences or accents
Noise
Worry, fear, or anger
Lack of attention
Daydreaming
Distractions
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Sending Messages
 Effective Verbal Messages:
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Are brief, succinct, and organized
Are free of jargon
Do not create resistance in the listener
Require practice/rehearsal
Don’t include accusations and sarcasm
Focus on behavior and actions needed
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Listening Assessment
 Assess your listening skills
 Identify skills that would make you a better
listener
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Conflict Resolution
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Disagreements are inevitable
Misunderstanding
Speak up politely, firmly
Let it go
Focus on behavior
Focus on one topic
Listen carefully
Restate
Don’t interrupt or get defensive
Admit when you are wrong
Use shared goals
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Resolving Conflict with the Boss
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More preparation
Practice what to say
Ask to arrange a time
Calm and tactful
Don’t accuse or criticize or act angry or
sarcastic
 Describe crew or company benefits of
suggestions
 Accept the boss’ decision
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Communications Exercise
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Teamwork
Devise a system
Implement
Assess
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Safety Awareness
 Essential to providing efficient, reliable, and
safe electrical service to the public
 Electrical hazards
– Cause more than 300 deaths and 4,000 injuries
in the workplace each year
– Ranks sixth among all causes of work-related
deaths in the United States
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Safety Regulation
 Injuries increased by 20% during the 1960’s
 Occupational Safety and Health Act signed
December 1970
 Workplace fatalities declined by 60%
 Rates of injuries declined by 40%
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An Effective Workplace
Safety and Health Program
 Improves employee morale and
performance
 Reduces employee turnover
 Reduces the extent of work injuries
 Reduces workers’ compensation costs
 Enhances company profitability
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Employer Responsibilities
 Compliance with OSHA standards and regulations
 Provide training, tools, and equipment needed to work
safely
 Develop safety and health programs, policies, and
procedures
 Conduct regular work observations and analysis
 Keep records of all monitoring data
 Resolve safety and health issues
 Inform workers of their rights and responsibilities related to
occupational safety and health
 Investigate and resolve all allegations of unsafe conduct or
violations of policies and procedures
 Maintain confidentiality and privacy of employees
 Establish a company culture of safety by encouraging all
employees to be safety specialists
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Employee Responsibilities
 Follow safety rules, policies, and procedures
 Ask questions about any rules, policies, and procedures
you do not understand
 Report any hazards, unsafe actions, or violations of safety
policies or procedures
 Help coworkers recognize unsafe actions or conditions
 Stop the unsafe behavior of others
 If instructed to perform an unsafe act, notify a supervisor
immediately
 Report all injuries and illnesses to your supervisor
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Grounds for Immediate Termination
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Drinking alcohol or drug abuse prior to or during work
Fighting, theft
Willful damage to property
Failure to wear required personal protective equipment (PPE)
Failure to comply with tool and equipment operation policies
Inappropriately altering safety guards, barriers, or guardrails
Failure to follow recognized industry practices
Engaging in dangerous horseplay
Failure to notify the company of a hazardous situation
Failure to notify the company of injuries at the time of
occurrence
 Deliberately providing inaccurate information in safety/incident
investigations
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Case Study – Digging a Hole
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Study the case
Identify options
Evaluate options
What should you do?
Present decision and reasoning
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Drug-Free Lifestyle
 Substance abuse places a major burden on the
workplace
 Impaired judgment and coordination lead to an
increased risk of accidents and injuries
 Workplace substance abuse is a serious problem,
especially in environments where co-workers rely
on each other for safety
 Employers provide employee education
 It is the responsibility of all workers, to be aware
and do what they can to make the work
environment safe for everyone
 All employees should help co-workers get the
assistance they need
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Personal Protective Equipment
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Safety glasses/face shields
Hard hats
Safety footwear
Insulating gloves
Insulating sleeve covers
Flame-resistant clothing
Fall protection equipment
Respirators
Cut-resistant chaps
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Course Summary
 Effective workplace behaviors
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First impressions
Teamwork
Cooperation
Communication
 Safety
– Importance
– Employer Responsibilities
– Employee Responsibilities
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