Ben-Jerry Ice Cream Project – Fall 2014
Segments
Process Flow
1. Describe the product or service being creating
2. Provide some historical background for the product or service
3. Identify an individual or team of individuals to be responsible for developing the
flowchart and, ideally, for subsequent analyses.
4. Specify boundaries of the transformation process
5. Identify and sequence the operational steps or the activities necessary to complete the
output for the customer.
6. Identify the performance metrics for the operational steps or the activities within the
selected transformation process
7. Draw the flowchart, using a swimlane format, defining and using symbols in a consistent
manner.
8. Use the video(s) provided and any other video or sources which describe the process
a. You can use data from similar products or competitors.
b. Cite your sources in the narrative.
Supply Chain
1. Identify Suppliers at least three tiers back.
2. Identify Customers; include distributors, stores and end users
a. Include both domestic and international distributor
3. Identify types of transportation between tiers; should be appropriate for the product.
4. Draw a flow chart using the swimlane format.
Process Selection
1. State which process flow is most representative of this product/service?
a. Use the terms and definitions found in the chapter to explain why you made this choice.
b. Be sure to discuss the process design characteristics discussed in class that define the
process flow type.
2. State which Order Fulfillment is most representative of this product or service?
a. Use the terms and definitions found in the chapter to explain why you made this choice.
b. Identify the order penetration point on the process flow chart.
1
Forecasting
1. Using the past actual demand in Table 1, determine which of the following forecasting
techniques would provide the best forecast.
a. Naïve, Moving Average, Weighted moving average (0.6,0.3,0.1) and the exponential
smoothing (using alpha of 0.65).
b. Using the MAD select the best forecast technique
c. Using the Tracking Signal monitor the past 12 months of actual demand and forecast to
see if it is consistent within the +/- 3.75 range.
d. Show all work in an excel spreadsheet
i. Make sure your work is organized
ii. Title the spreadsheet as an appendix
2. Using the selected forecast technique forecast the next 6 months (Jan thru Jun) of demand.
a. Assume that your forecast is accurate and is the actual for the forecasted month.
3. Write in a paragraph format describing your results.
a. Why you chose the forecast technique, reference the appendix.
b. The next 6 months of forecasted demand (put in a table and add to word doc)
a. Answer the question as to whether the process is capable for producing this product for
that measurement.
b. Use the data found in Table 2
2. Create one or more appropriate SPC charts to monitor these failures
a. Use the data in Table 3
b. State whether the process is in control or not. Specify why?
c. Specify why you used the specific SPC chart in the narrative.
Table 1:
Forecasting information
Demand
Company wide
Annual Sales
(000)
$
240,000.00
Quarts made
annually
48,000.00
Days worked
per year
300
Quarts made
Monthly (000)
4,000.00
% Capacity
produced /
Month
2
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
70%
80%
85%
95%
110%
125%
130%
140%
120%
90%
80%
75%
3