Welcome to Class 18 Analyzing, Synthesizing, Scoring & Reporting Corporate Performance Chapters 12 - 14 Performance Scorecard Grading There are 44 categories and you should determine a grade for most, if not all of them. You will grade the company on the basis of 1 to 5. Grade 1: Very bad Grade 2: Bad Grade 3: Don’t know? Grade 4: Good Grade 5: Very Good Try to avoid 3 because it means you have no opinion. Some 3s may be necessary but too many will make your analysis worthless. Scoring Performance Reminder: There are two major measurement areas: Financial Measurements Qualitative Measurements These are divided into six (6) independent categories and each of the subcategories has multiple points of assessment. It is, of course, possible to perform well on some measurement points while performing poorly on others. JUDGE EACH POINT INDEPENDENTLY. 6 categories of the Performance Scorecard: Profit, Equity, and Share Value Management Debt Management Cash Management Asset Management (effective use of non-cash assets) Organizational Citizenship Strategic Positioning (for continued growth) (Relationship Management) The 60 Measurement points… The 60 measurement items are divided into: (1) 44 Financial measurement points for most industries (2) 16 Qualitative measurement points Not all of the financial measurement items will apply to every company. If one does not apply, simply leave the cell blank in your PSC software. The program is prepared to compensate. When assigning grades, take into consideration how well the company performed compared to the previous year and how well it did when compared to the benchmark. By factoring the benchmark, you effectively integrate economic fluctuations and normal business cycles. When assessing… Compare each of the six categories to each other. Does one category reflect better performance than another? Does performance seem lopsided when comparing categories? For example, has the corporation performed well with the profit ratios but poorly with the cash ratios? How well are assets utilized? Is leverage a problem? Compare equity financing to debt financing. When assessing… Look for linkages. Create a list of questions and search for answers. Consider: Did the TMT appear to have a clear, consistent, and successful strategy? Was strategy different from its competitors? If so, was it better or not as good as the competitors strategy? What do corporate achievements or lack thereof say about strategic effectiveness? New questions may arise as you compare the grades in each category. Search for answers to all questions. You may ask questions such as: Are the grades higher in: (1) Profit, Equity, and Share Value management and lower in: (2) Debt management? This could reveal a strategy focusing on growth and profitability while de-emphasizing the dangers of accumulating debt. What are the long-term implications of this? In addition to comparing one category to another, be sure to analyze the individual elements within a category. For example, if item 4.43 (Inventory Turnover) is reflecting a poor performance while item 4.42 (Average Collection Period) is reflecting a positive performance it could indicate that inventory management is not a high priority but collecting outstanding customer accounts is important. In a sense this would be an externally focused strategy rather than an internally focused strategy. It might represent a “hardnosed” approach to customers and this may represent problems in the future. Items in categories 5 and 6 represent qualitative performance areas and are extremely important. These will have as much influence on long-term viability as any of the financial measures. Consider each element within each category carefully. Look for connections between these and financial results. Assess the corporate culture. Evaluate the relationship of the corporation with its various stakeholders. Are they harmonious or confrontational? Does the company have a well-defined mission? Is it positioning itself so that it can grow stronger and expand its reach in its chosen markets? Completing the Item Analysis is simply a matter of reviewing each of the Performance Scorecard categories and assigning a grade. When assigning a grade, take into consideration how well the target company performed when compared to: Their performance during the previous year, and The performance of the benchmark company By factoring the benchmark, you effectively integrate economic fluctuations and normal business cycles. Very Poor (1) Poor Average Good Very Good (2) (3) (4) (5) Try to avoid using the grade of “3” because it is indecisive and the more 3s you have the less valuable your report. You must evaluate and you must judge performance. Financial Performance & Qualitative Performance Judge: You Target Company Overall Performance -- Graded by PSC User 4.50 3.91 4.00 3.83 3.60 3.53 3.50 3.00 3.00 2.50 2.00 1.50 1.00 0.50 0.00 3.91 2.00 Target Company Overall Performance -- Graded by PSC software 4.50 4.23 3.91 4.00 3.60 3.59 3.50 3.00 3.00 3.08 2.50 2.50 2.00 1.50 1.00 0.50 0.00 Overall Grade Profit Debt Cash Asset Citizenship Positioning Evaluate the firm’s social behavior… Organizational Citizenship Employee Customer 5 4.5 4 Competitor Directors 3.5 Government 3 Environment 2.5 2 1.5 1 0.5 Community Stockholder Communication Persona 0 Vendor Evaluate the ability to plan for the future… Strategic Positioning 5 4.5 Vision and Mission 4 3.5 3 2.5 2 Competitive Advantage General Environment Innovation 1.5 1 0.5 0 Plans and Progress Be sure your writing focuses on OBJECTIVITY… Focus on Objectivity When writing, consider each statement carefully. Do you have data to support your statement? Exactly what data led you to your conclusion? Investigate closely, areas that concerns you. When identifying organizational problems do so with an open mind to help ensure objectivity. (1) Think carefully about each situation and do not jump to conclusions too quickly. What at first appears to be the problem may simply be a symptom. (2) Your report should propose solutions to problems but if you have incorrectly identified the problem your recommendation will be of no value. (3) Novices often try to find a solution without fully understanding the actual problem. Be Methodical and Thorough in your analysis, evaluation, and summary. Use holistic approach to drawing your conclusions. The Performance Scorecard helps you organize your research into evaluation centers. The evaluation centers are: Profit, Equity, and Share Value Management Debt Management Cash Management Asset Management Organizational Citizenship (Relationship Management) Strategic Positioning (Preparation for future growth) Be sure to Propose Solutions Remember, it is not enough to identify a problem, you must also propose a solution(s). Try to identify some area that needs improvement in each of the evaluation centers and then PROPOSE A METHOD TO STRENGTHEN that area. The absence of a proposed solution is often a reflection of weak analyses or lack of creativity and imagination. This is not an impression that you want to give. Go Beyond Proposing Solutions After proposing a solution, you should recommend a specific course of action. In other words, if a firm has a liquidity problem you should not stop at saying that it should increase its liquidity. State how you would accomplish this. For example, debt restructuring, or speeding the average collection period of customer accounts, adopting JIT inventory management, etc. The quality of your report will be measured in 6 categories and multiple subcategories. 6 Categories for evaluation (1) Physical Characteristics & Technical Inclusions (2) Syntax, Grammar, Punctuation, Spelling, etc. (3) Strength of Introduction (4) Technical correctness/completeness (Financial) (5) Body of Project (Basic Content) (6) Conclusion/Recommendations (1) Physical Characteristics & Inclusions: Your “outside” Cover Select a thin metal or plastic binding. DO NOT use a three-ring binder. Your cover page should be apparent when the report is flat. Your Name Course # ???? Security Code: 999 PIN # 12 (1) Physical Characteristics (continued): Your “inside” Cover Be sure to create a professional looking cover page. It should be creative and eye catching. It should describe your project. It should contain your complete identification. You MUST have your individual security number (1) Physical Characteristics (continued): Size of Binder Please keep binding as small as possible while still maintaining a professional appearance. Most office supply stores will bind your report for you for a very small charge. You can also use “Rapid Copy” on the University campus (1) Physical Characteristics (continued): & Technical Inclusions maintain high quality printing use 12 font (except on headings) INCLUDE: Table of contents Numbered pages Appropriate spacing (do not engage in excessive spacing) Works Cited page ALL tabs from the PSC Financial statements from your target & benchmark companies (balance sheet, income statement, cash flow statement) (2) Syntax, Grammar, Punctuation, Spelling, etc. Appropriate Capitalization Logical framing of sentences Ease of reading: Lack of choppy sentences Proper punctuation Spelling Grammar Sentences flow into each other Paragraphs have connecting sentences (3) Strength of Introduction The report provides an adequate outline of the order in which the material and analysis will be presented. Explains the reason for and/or importance of the study Captures Attention Engages the Reader (reinforces interest) Introduction has sufficient depth Introduction remained focused (4) Technical correctness/completeness (Quantitative/Financial Data) Avoided unnecessary minus signs No unallocated expenses No unallocated Assets – for correct reasons (do not plug numbers) No unallocated Liabilities – for correct reasons Correct amounts in Statement of Cash Flows Correct number of shares outstanding Includes complete grading (bar chart – overall performance should be complete in ALL six sections) Interest Expense included (as instructed) Include the Balance Sheet, Income Statement, & Cash Flows from BOTH the target and benchmark companies (5) Primary Body (Basic Content) Content was meaningful in terms of Strategic Management Ideas were clearly expressed and carefully considered. Comments were clear & sufficiently supported by research (facts) Sufficient attention paid to: 1. Profit, Equity, & Share Value 2. Debt Management 3. Cash Management 4. Asset Management 5. Organizational Citizenship 6. Strategic Positioning Paint an interesting picture as you write your project report. (6) Conclusion/Recommendations Project concluded with finality and RECOMMENDATIONS Conclusion included sufficient attention to each of the six areas of focus (financial four and OS and SP) Summary is clear, complete, and convincing (In other words, hammer out your positions) (6) Conclusion/Recommendations Project concluded with finality and RECOMMENDATIONS Conclusion included sufficient attention to each of the six areas of focus (financial four and OC and SP) Summary is clear, complete, and convincing (In other words, hammer out your positions) Caution: PLEASE: Review these slides carefully. Ignoring the data on any of these slides will automatically COST you a grade. How to get a bad grade! Click Good Luck! Management Strategy & Performance Research, Analyze, and Report Raymond K. Van Ness 5th Edition