Ballarat and region pension level Supported Residential Services (SRS) Referral Resource Kit A Victorian Government Project Ballarat region / SRS Referral Resource Kit Page 0 Acknowledgements We would like to thank the following people for their time, effort and valuable contribution to this document. - each – Eastern Access Community Health John Koopmans – Department of Health Denise Loveless – Mind Australia Jeremy Volk – Department of Human Services Kevin Harris – Ballarat Health Services Mark O’Brien – Ballarat Health Services Warrick Davison – Uniting Care Outreach Michael Winnell & Marlene Winnell – Wynalla SRS Gary & Debbie Jew – Mulvra Place, Mulvra Aged Care & Disability Jean King – Landora Care Ken & Lorraine Smythe – Kallara Care Bev & Gerard Leehane – Hillview Lodge Laurie & Marianne Kirsteuer – Golden Gate Lodge Noelene Thompson – Buninyong Lodge Barbara Broughton – Browen-Lee, Ballarat & Bacchus Marsh. Megan Sutherland – Graphic Design Student. SRS’s who participated in the interviewing process: - Browen-Lee homes Buninyong Lodge Golden Gate Lodge Hillview Lodge Kallara Care Landora Care Mulvra Place, Mulvra Aged Care & Disability Wynalla house The Steering Committee provide permission for the copying of any pages, sections or the entire document for your use or for the use of any other interested individuals or groups. Version 1: January 2012 www.centacareballarat.org.au about us publications Ballarat region / SRS Referral Resource Kit Page 1 Contents Background and introduction 3 Supported Residential Service 4 - What are they? - What services do they provide? Supported Residential Services and mental health services 4 Browen-Lee Home, Ballarat 5 Browen-Lee Home, Bacchus Marsh 8 Buninyong Lodge 11 Golden Gate Lodge 14 Hillview Lodge 18 Kallara Care 22 Landora Lodge 26 Mulvra Aged Care & Disability 30 Mulvra Place 34 Wynalla House 38 Supported Residential Services preferred referral procedure 41 Supported Residential Services referral form 43 Summary - preferred referral flowchart 50 Ballarat region / SRS Referral Resource Kit Page 2 Background In the Department of Health Ballarat Region there are 10 pension level Supported Residential Services (SRS). The SRS sector is a large and important part of the continuum of supported accommodation in Victoria, providing housing and care for some of the most vulnerable and disadvantaged individuals’ in the community. Hospitals, community mental health services, general practitioners, disability services and psychiatric disability services generally refer individuals to SRS, however it has been reported that preferred procedure is often not followed and some individuals arrive with no medical records. Another major issue is that referral often occurs on a Friday when other external supports close for the weekend. The Department of Human Services (DHS) developed an SRS referral form in 2003 however it appeared to be under utilized by both SRS and referral agencies and there has been no uniform approach to its implementation. Introduction Centacare was funded by the Department of Health to explore the current referral process to SRS and identify and promote a new process through the development of an Information Resource, including referral procedure to better facilitate the most appropriate accommodation choices for individuals. A Project Worker was employed and met with SRS proprietors and any referral agencies to document what was working and not working with the current referral process. A Steering Committee was developed in April 2011. The purpose of the Steering Committee was: - To improve referral to pension level SRS in the Ballarat Region from a range of relevant service providers. - To improve the sharing of information to best support individuals living in SRS. - Increase information regarding prospective residents, to support Proprietors ability to determine suitability and care planning. - Contribute to discussions regarding the development of an information kit and referral process to improve suitable living arrangements for individuals. This resource provides information on what is an SRS, the services provided, as well as an overview of individual pension level SRS in the Ballarat Region including location, number of beds, cost, demographics, financial management and staffing. The resource also has a Preferred Referral Procedure and SRS Referral Form. A summary referral flowchart is located at the back of the resource and can be placed on the wall as a visual prompt for staff. “the supported residential service sector is a large & important part of the continuum of supported accommodation in Victoria, providing housing & care for some of the most vulnerable & disadvantaged individuals’ in the community” Ballarat region / SRS Referral Resource Kit Page 3 Supported Residential Service SRS are generally privately owned and operated facilities that provide accommodation, housekeeping, meals and special or personal care services. The Department of Health licenses the Proprietor of an SRS and regulates their activities through the Health Services Act 1988 (The Act) and the Health Services (Supported Residential Services) Regulation 2001 (The “Regulations”). There are currently 181 SRS throughout Victoria that fall into two broad sectors: The above-pension sector with a population of older, frail adults; and The pension-level sector with a population of adults with a disability (particularly Psychiatric Illness, Intellectual Disability and Acquired Brain Injury), chronic health problems, problematic drug and alcohol use, and sometimes with a history of homelessness. Services provided In keeping with the “Regulations”, each SRS is required to employ a personal care coordinator who is responsible for the coordination and continuity of care for residents. The minimum qualification for the Personal Care Coordinator is a Certificate III in Community Services (Aged Care Work/Personal Carer) or equivalent. The Personal Care Worker will be on staff during the day and evening (this person may be the Personal Care Coordinator). Special or personal care means: Assistance or support with one or more of the following: Personal hygiene. Support with meals. Physical assistance for persons with mobility problems or assistance for people who are mobile but require some assistance. Assistance or supervision in taking medication. Provision of substantial emotional support. The Regulations require that the Proprietors develop and implement care plans for all residents of the SRS. Immediate and longer term Care Plans are developed with the resident and consider the physical, emotional, spiritual, financial and social supports or assistance an individual may require. SRS and mental health services SRS currently provide an important accommodation option for many people with a Psychiatric Illness who do not have other accommodation options, and who would have difficulty caring for themselves. Increasingly, SRS with fees set at the level of pension are reporting that people with complex needs are forming a significant part of the client group. Just over half of the residents of pension level facilities have a psychiatric issue and many will also have other disabilities such as those resulting from an Acquired Brain Injury and/or Drug and Alcohol Abuse. This population of individuals has more disabilities and their needs are more complex than those of the older frail population to whom SRS were providing a service ten or more years ago. Consideration should be given to whether an SRS is the most appropriate placement for an individual given the level of care that is able to be provided, the qualifications of staff, relatively low staffing levels and the sometimes high number of residents living in one setting. Ballarat region / SRS Referral Resource Kit Page 4 The following is an information profile of the 10 pension level SRS in the Ballarat and District region: 1. Browen-Lee Home- Ballarat Proprietor: Barbara Broughton Address: 105 Lexton Street, Ballarat Phone: (03) 5339 1933 Fax: (03) 5339 2269 Email: bbr11736@bigpond.net.au Location: Browen-Lee is located approximately 3 kilometers from central Ballarat. It is situated opposite the old Ballarat cemetery and is in close proximity to Ballarat’s central shopping complexes. Number of beds: 12 beds Adults over 18 years of age Above pension level: 0 Bathrooms: 2 shared bathrooms Cost: Below Pension level including rent assistance. Payable fortnightly in advance. Centrelink Centapay, direct debit and State Trustees are the preferred payment options. Demographics: Browen-Lee provides accommodation for individuals with Intellectual Disabilities, Psychiatric Illness, Acquired Brain Injury and Homelessness. Bowen-Lee caters for both male and female residents. Ballarat region / SRS Referral Resource Kit Page 5 Agencies that currently provide service to the SRS: - Ballarat District Nursing & Healthcare - Podiatry Centacare, Catholic Diocese of Ballarat. In-house activities: Bingo Cards Community based activities: Day Care Centre’s Facilities available: Lounge Room. Guidelines: Residents have the right to: - Individual quality care Treated with dignity and respect Privacy & confidentiality Safe environment Safe administration of medication Be kept informed of things that effect them Complaints procedure in place for residents Choose their own medical practitioner or other health professional Responsibilities of residents: - Adhere to house rules Smoking is not permitted inside any part of the building including bedrooms Be considerate of other residents privacy Resident to inform staff when leaving the premises or staying out over night Other as per residential statement Responsibilities of Proprietor: - Provide all services as set out in the residential statement. Develop and review care plans High quality special and personal care Provide a warm and caring social environment Ensure each resident is able to participate in appropriate activities of his/her choice Consult all residents as soon as possible about any changes that may effect them Provide four weeks’ written notice to all residents of any proposed increases to fees Ballarat region / SRS Referral Resource Kit Page 6 House policies / procedures: - Illicit drugs of any form are not permitted at all Management has the right to give 28 day’s notice to vacate if a resident’s behaviour becomes unacceptable. Management also has the right to terminate residency immediately if a resident’s behaviour or actions represent a threat to others safety. Residents need to be able to transfer independently. Residents MUST advice staff if they are going out or staying away for the night. What the new resident needs to bring with them: - Toiletries, all health cards and pension cards Medication and any scripts Personal clothing Management encourages the resident to make their room homely Financial management: Residents are encouraged to remain independent in all aspects of their life, including money management. Families are requested to assist with money management, if required. However, if assistance is required to handle finances and there is no family member or other suitable person available Management can assist the resident to make a referral to the Guardianship List for a Victorian Civil & Administrative Tribunal (VCAT) hearing. An administrator such as State Trustees may then be appointed by VCAT. Staffing levels: Days: Nights: 1 1 Qualifications: Care Certificates Level of support provided: Low level care Ballarat region / SRS Referral Resource Kit Page 7 Browen-Lee – Bacchus Marsh 2. Proprietor: Barbara Broughton Address: 5 Griffith Street, Bacchus Marsh Phone: (03) 5367 8788 Fax: (03) 5367 8922 Email: bbr11736@bigpond.net.au Location: Browen – Lee Bacchus Marsh is located approximately 1.5 kilometers from the Bacchus Marsh main shopping centre. There is a bus stop located within a minutes’ walk from the house and the train station is a five minute walk. Number of beds: 14 beds Adults over 18 years of age Above pension level: 0 Bathrooms: 12 individual bathrooms Cost: Below Pension level including rent assistance. Payable fortnightly in advance. Centrelink Centapay, direct debit and State Trustees are the preferred payment options. Demographics: Browen- Lee provides accommodation for individuals with Intellectual Disabilities, Psychiatric Illness, Acquired Brain Injuries and Homelessness. Browen-Lee caters for both male and female residents. Agencies that currently provide service to the SRS: - Ballarat District Nursing & Healthcare - Podiatry Centacare, Catholic Diocese of Ballarat Ballarat region / SRS Referral Resource Kit Page 8 In-house activities: Bingo Cards Barbeques Community based activities: Day Care Centre’s Facilities available: Lounge Room, T.V., D.V.D’s, cassettes. Guidelines: Residents have the right to: - Individual quality care Treated with dignity and respect Privacy & confidentiality Safe environment Safe administration of medication Be kept informed of things that effect them Complaints procedure in place for residents Choose their own medical practitioner or other health professional Responsibilities of residents: - Adhere to house rules No smoking permitted inside any part of the building including bedrooms Illicit drugs of any form are not permitted at all Resident to inform staff when leaving the premises or staying out over night Other as per residential statement Be considerate of other residents privacy Responsibilities of Proprietor: - Provide all services as set out in the residential statement. Develop and review care plans High quality special and personal care Provide a warm and caring social environment Ensure each resident is able to participate in appropriate activities of his/her choice Consult all residents as soon as possible about any changes that may effect them Provide four weeks’ written notice to all residents of any proposed increases to fees Ballarat region / SRS Referral Resource Kit Page 9 House policies / procedures: - Management has the right to give 28 day’s notice to vacate if a resident’s behaviour becomes unacceptable. Management also has the right to terminate residency immediately if a resident’s behaviour or actions represent a threat to others safety. Residents MUST advice staff if they are going out or staying away for the night. If leaving, two week’s notice must be given. What the new resident needs to bring with them: - Toiletries, all health cards and pension cards Medication and any scripts Personal clothing Management encourages the resident to make their room homely Financial management: Residents are encouraged to remain independent in all aspects of their life, including money management. Families are requested to assist with money management, if required. However, if assistance is required to handle finances and there is no family member or other suitable person available Management can assist the resident to make a referral to the Guardianship List for a Victorian Civil & Administrative Tribunal (VCAT) hearing. An administrator such as State Trustees may then be appointed by VCAT. Assistance can be provided to residents regarding allowance spending and will be required to sign for all transactions. Staffing levels: Days: Nights: 1 1 Qualifications: Level 3 Carers Course Level of support provided: Low level care Ballarat region / SRS Referral Resource Kit Page 10 3. Buninyong Lodge Proprietor: June King Address: 7096 Midland Highway, Buninyong Phone: (03) 5343 2303 (office) (03) 5341 3001 (lodge) Fax: (03) 5343 2303 Location: Buninyong Lodge is situated 10 kilometers from Central Ballarat amongst a lovely bush setting. Number of beds: 30 beds Adults over 18 years of age Below pension level Bathrooms: All rooms have en-suites available. Cost: Below pension level including rent assistance. Preferred payment options are direct debit and State Trustees. Fees are to be paid in advance at all times. Demographics: Buninyong Lodge supports accommodation for males and females with Intellectual Disabilities, Psychiatric Illness, and individuals with an Acquired Brain Injury. Buninyong Lodge caters for both male and female residents. Agencies that currently provide service to the SRS: - Arbias Psychiatric Services Centacare, Catholic Diocese of Ballarat Disability Services Doctor Hairdresser Pathologist Ballarat region / SRS Referral Resource Kit Page 11 In-house activities: Activities are arranged twice a week. Community based activities: Day Centre twice a week Facilities available: Games Room Television Room Guidelines: Residents have the right to: - Receive quality care Be treated with dignity and respect Have privacy respected Kept informed about relevant information Personal and special care that meets an individual’s needs Safe administration of medication Complaints procedure in place Responsibilities of residents: - No alcohol or drugs permitted on the premises Notify staff if leaving premises (in case of emergency). Smoking in designated areas only Read and sign residential statement re: house rules etc. Responsibilities of Proprietor: - Ensuring resident is provided with services set out in residential statement Consultation with residents regarding any changes that may effect them Provide 4 week’s notice of any increase in fees Ensure staff interact appropriately with residents Ballarat region / SRS Referral Resource Kit Page 12 House policies / procedures: Management has the right to terminate residency immediately if a resident’s behaviour or actions represent a threat to others safety. If a resident’s health deteriorates to a point where other services are required, appropriate agencies will be notified and resident transferred in consultation with their doctor What a new resident needs to bring with them: - Rooms are all fitted out with necessary furniture including television. Medicare and Pension card. Personal clothing and toiletries Medication and scripts. Financial management: Residents are encouraged to remain independent in all aspects of their life, including money management. However, if assistance is required to handle finances and there is no family member or other suitable person available Management can assist the resident to make a referral to the Guardianship List for a Victorian Civil & Administrative Tribunal (VCAT) hearing. An administrator such as State Trustees may then be appointed by VCAT. Staffing levels: Day time – 1 Personal Care coordinator, 1 personal Care Worker Nights – 1 sleepover staff member. Staff Qualifications: All staff have a Level III Certificate in Aged Care. Level of support provided: Low level care Ballarat region / SRS Referral Resource Kit Page 13 4. Golden Gate Lodge Proprietor: Laurie & Marianne Kirsteuer Address: 218 Western Highway, Ararat Phone: (03) 5352 2474 Fax: (03) 5352 2474 Email: Web Site: kirsteuer@hotmail.com www.goldengatelodge.com.au Location: Golden Gate Lodge is located in Ararat on the Stawell side of the Western Highway. It is approximately 3 kilometers from McDonalds. Number of beds: 46 beds Adults over 18 years of age Above pension level: 0 Bathrooms: There are 23 shared rooms each with an en-suite. 4 Private Rooms with En-Suite Cost: Below Pension level including rent assistance. Payable fortnightly in advance. Preferred payment is by Centrelink Centapay. Demographics: Golden Gate Lodge provides accommodation for individuals with Intellectual Disabilities, Psychiatric Illness, Acquired Brain Injury and Homelessness. Golden Gate Lodge caters for both male and female residents. Ballarat region / SRS Referral Resource Kit Page 14 Agencies that currently provide service to the srs: - East Grampians Psychiatric Services Balgartnie Day Centre East Grampians Patricia Hinchey Day Centre McGregor House, Alexander Avenue Uniting Care Catholic Church Manna Gums Wood ‘N Crete Hairdresser Villa Maria Multicare Visiting General Practitioner Visiting Podiatrist Centacare, Catholic Diocese of Ballarat In-house activities: - Church Services Community based activities: - Balgartnie, Day programs/activities Ararat Community House Sheltered Workshops Facilities available: Recreation Room: - Pool Table - Juke Box - Ping Pong Table - Piano - 60” Television - Computer Guidelines: Residents have the right to: - Individualised quality care. Safe environment Safe administration of medication Be kept informed of things that effect them Complaints procedure in place Ballarat region / SRS Referral Resource Kit Page 15 Responsibilities of residents: - Smoking is not permitted inside any part of the building including bedrooms Alcohol may be permitted as per agreement with management and written residential statement Resident to inform staff when leaving the premises Other as per residential statement Responsibilities of Proprietor: - Provide all services as set out in the residential statement. Ensure all staff interact with residents in a way that reflects Golden Gate lodge philosophy Consult all residents as soon as possible about any changes that may effect them Provide four weeks’ written notice to all residents of any proposed increases to fees House policies / procedures: - Management has the right to give 28 day’s notice to vacate if a resident’s behaviour becomes unacceptable. Management also has the right to terminate residency immediately if a resident’s behaviour or actions represent a threat to others safety. Residents MUST advice staff if they are going out or staying away for the night. Illicit drugs of any form are not permitted at all What the new resident needs to bring with them: - Toiletries, all health cards and pension cards Medication and any scripts Personal clothing with resident name clearly marked Personal effects and limited own furniture if wished provided it is in good repair Financial management: Residents are encouraged to remain independent in all aspects of their life, including money management. Families are requested to assist with money management, if required. However, if assistance is required to handle finances and there is no family member or other suitable person available Management can assist the resident to make a referral to the Guardianship List for a Victorian Civil & Administrative Tribunal (VCAT) hearing. An administrator such as State Trustees may then be appointed by VCAT. Assistance can be provided to residents regarding allowance spending. The resident will be required to sign for all transactions. Ballarat region / SRS Referral Resource Kit Page 16 Staffing levels: Days: Nights: Minimum of 2 staff member, at most times 3. Minimum 1 staff member. Often 2 or more. Qualifications: Personal Care Coordinator is Registered Division 1 nurse with Graduate Diploma in Gerontology 1 Personal Care Staff with Certificate IV in Aged Care All other Personal Care Staff have First Aid Certificates and Food Handling Certificates. Staffed 24 hours, 7 days a week Level of support provided. Low level care Ballarat region / SRS Referral Resource Kit Page 17 5. Hillview Lodge Proprietor: Beverley Leehane Address: 3 Moola Street, Black Hill Phone: (03) 5332 2093 Fax: (03) 5331 9716 Email: hillviewlodge3@bigpond.com Location: Hillview Lodge is located in Moola Street approximately 3 kilometers from the Ballarat CBD and is a short walk from the Black Hill lookout. There is a bus stop directly in front of the premises which travels into the city. Number of beds: 30 beds Adults over 18 years of age Above pension level: 0 Bathrooms: 6 Shared bathrooms 5 rooms with private en-suite 7 shared toilets. Cost: Below Pension, including rent assistance. Rent is required fortnightly in advance. This can be paid through State Trustees, bank deposit or Centrelink Centapay. Demographics: Hillview Lodge provides support to people with Psychiatric Illnesses, Intellectual Disabilities and mild Acquired Brain Injury. Hillview lodge caters for both male and female residents. Ballarat region / SRS Referral Resource Kit Page 18 Agencies that currently provide service to the srs: - Medication delivered by Chemists Hairdresser Psychiatric services Centacare, Catholic Diocese of Ballarat Uniting Care APROTCH Midlands Day Care Elizabeth Brown Day Care In-house activities: - Weekly arts program Friday night happy hour Numerous outings throughout the year. Community based activities: Many residents are involved with community based groups and are collected and returned to the facility either by their family, support worker, bus or taxi. Facilities available: - Gym Lounge rooms with DVD’s Fuse Ball table, Piano Board Games Arts & Crafts WII (Computer Games Console) Guidelines: Residents have the right to: - Quality care Be kept informed about things that effect them Personal and special care that meets an individual’s needs Safe administration of medications Complain about things that they are dissatisfied with through the Complaints Procedure. Ballarat region / SRS Referral Resource Kit Page 19 Responsibilities of residents: - Smoking confined to the designated area. Smoking is not permitted inside the premises. 28 days written notice of intent to leave is required. Any visitors need to report to staff and sign in the visitors log book. No illicit drugs. Courtesy to your fellow residents. Notification of the intention to be away from the premises is required especially for meal times and/or overnight. Responsibilities of Proprietor: - Provide all services as set out in the residential statement. Consult all residents as soon as possible about any changes that may effect them. Provide four weeks’ written notice to all residents of any proposed increases to fees. Provide 28 days written notice to vacate. House policies / procedures: - Smoking in designated areas only. All cigarettes and lighters are to be handed in at 7pm of an evening. Returned 8am next morning. No smoking allowed between these hours. All radios, televisions and other equipment to be used with consideration of other residents. No entering other residents rooms without their consent. Management retains the right to terminate residency without notice if the resident becomes verbally or physically abusive or displays unacceptable behaviour. What the new resident needs to bring with them: - Clothing and toiletries. Medicare and Pension cards. Medication and scripts. All furniture is supplied. Financial management: Residents are encouraged to remain independent in all aspects of their life, including money management. Families are requested to assist with money management, if required. However, if assistance is required to handle finances and there is no family member or other suitable person available Management can assist the resident to make a referral to the Guardianship List for a Victorian Civil & Administrative Tribunal (VCAT) hearing. An administrator such as State Trustees may then be appointed by VCAT. Ballarat region / SRS Referral Resource Kit Page 20 Staffing levels: Days: 7am – 5pm. Between 2 – 6 staff Nights: 1 sleepover staff At least 1 PCA is on duty at all times. Staff qualifications: Personal Care Attendants’ – Certificate III in aged care, except cleaners. Level of support provided: Low level care Ballarat region / SRS Referral Resource Kit Page 21 6. Kallara Care Proprietor: Ken Smythe Address: 126 Cuthberts Road, Alfredton Phone: (03) 5334 1677 Fax: (03) 5334 3266 Email: kallaracare@netconnect.com.au Location: Kallara Care is located west of Sturt Street. Turn off Sturt Street West into Learmonth Street at the major roundabout located near the Arch of Victory. Within two blocks, make a right hand turn into Cuthberts Road. Proceed approximately 2 kilometers. Kallara Care is on the right hand side adjacent to the ABC Learning Centre. Number of beds: 68 beds Adults over 18 years of age Above pension level: 0 Bathrooms: All but 4 bedrooms have shared en-suites. The 4 bedrooms without en-suites are located near the main bathrooms having one at each wing. Cost: Below Pension level including rent assistance. Payable fortnightly in advance. Preferred payment options include Centrelink Centapay, direct debit and State Trustees. Demographics: Kallara Care provides support to individuals with Psychiatric Illness, Intellectual Disability, and care of residents with Low Level Dementia. Kallara Care caters for both male and female residents. Ballarat region / SRS Referral Resource Kit Page 22 Agencies that currently provide service to the srs: - Centacare, Catholic diocese of Ballarat Uniting Care Ballarat Health Services – Psychiatric Services Visiting Podiatrist and hairdresser (at residents cost) Visiting General Practitioner available In-house activities: - Uniting Care activity program – Monday’s Gardening program available to interested residents. Community based activities: - - Several Day centre activities available Ethel Lowe Midland Day Centre APROTCH Staff will assist in linking residents with suitable Day Centre activities Facilities available: Recreation Lounge plus smaller recreation lounges in each wing. Indoor pool table. Guidelines: Right and Responsibilities House rules are kept to a minimum on the understanding that all people living and working at Kallara will respect each other’s entitlement to privacy and personal space. Visitors are welcome but must leave by 9.00pm. Residents have the right to: - Quality care Be kept informed about things that effect you Personal and special care that meets their needs Safe administration of medications Residents’ Complaints Procedure in place. Ballarat region / SRS Referral Resource Kit Page 23 Responsibilities of residents: - Smoking confined to the designated area within the homes. Smoking is not permitted in bedrooms, lounges or dining room. Residents are responsible for Fire Brigade costs should they set the fire alarm off by smoking in areas which are not designated for smoking Residents who damage or break items or property belonging to others or the facility are responsible for costs involves Two week’s notice of intent to leave is required Notification of the intention to be away from the premises is required Courtesy to your fellow residents Responsibilities of Proprietor: - Provide all services as set out in the residential statement. Ensure all staff interact with residents in a way that reflects Kallara Care philosophy Consult all residents as soon as possible about any changes that may effect them Provide four weeks’ written notice to all residents of any proposed increases to fees House policies / procedures: - Smoking in designated areas only No entering other residents rooms without their consent Management retains the right to terminate residency without notice if the resident becomes verbally or physically abusive or displays unacceptable behaviour. If the health of a resident deteriorates, management may request the assistance of Aged Care Assessment Service (ACAS) or Psychiatric Assessment Team to advise the appropriate level of care. This may result in the resident being required to transfer to more appropriate accommodation. What the new resident needs to bring with them: This is subject to arrangement with the resident / their family, Case Worker or referral agency. Ballarat region / SRS Referral Resource Kit Page 24 Financial management: Residents are encouraged to remain independent in all aspects of their life, including money management. Families are requested to assist with money management, if required. However, if assistance is required to handle finances and there is no family member or other suitable person available, management of Kallara Care can assist the resident to make a referral to the Guardianship List for a Victorian Civil & Administrative Tribunal (VCAT) hearing. An administrator such as State Trustees may then be appointed by VCAT. Please note that in accordance with the Health Services Act 1988, the Proprietor cannot manage more than a nominal amount of money on behalf of any resident. Neither can the Proprietor nor any members of staff accept appointment as a resident’s administrator or guardian. Staffing levels: Mornings: Afternoons: Nights: 4 Personal Care Assistants, 1 cook, 1 administrative 2 Personal Care Assistants, 1 cook, 1 administrative 1 sleepover staff member Staff qualifications: All staff have level 3 Personal Care Assistance training. 2 staff are qualified at level 4. Level of support provided: Low level care Ballarat region / SRS Referral Resource Kit Page 25 7. Landora Care Proprietor: June King Address: 301 – 309 High Street, Learmonth Phone: (03) 5343 2303 Fax: (03) 5343 2303 Location: Landora Care is located in the small township of Learmonth. Landora Care is situated on the shores of Lake Learmonth, where water sports are enjoyed for all to watch and enjoy. Fishing is also allowed for those who enjoy this activity. The house is located near the corner of Church & McKay Streets. It is a short walk to the local restaurant, milk bar and Post Office. Learmonth is approximately 25 kilometers north of Ballarat. Number of beds: Below pension level - 30 beds Adults over 18 years of age Above pension level: 0 Bathrooms: There are 12 shared rooms each with an en-suite. There are 6 single rooms also available. Cost: Below Pension level including rent assistance Preferred payment options include direct debit and State Trustees. Fees are to be paid 2 weeks in advance at all times. Demographics: Landora Care supports individuals with special needs and Aged Care. Landora Care caters for both male and female residents. Ballarat region / SRS Referral Resource Kit Page 26 Agencies that currently provide service to the srs: - Psychiatric Services Centacare, Catholic Diocese of Ballarat Disability Services Doctor Hairdresser Pathology In-house activities: Activities are arranged Monday to Friday for those who wish to participate. Community based activities: Elizabeth Brown Day center – Planned activity groups Community House – Eyre Street Ballarat – Learning. Paintbox – S.M.B. Campus, Lydiard Street, Ballarat Facilities available on site: Theatre Room Activities Room Reading Room Enclosed Fernery for Smokers Guidelines: Residents have the right to: - Choice of own health professionals Receive quality care Be treated with dignity and respect Have privacy respected Kept informed about relevant information Personal and special care that meets an individual’s needs Safe administration of medication Satisfactory complaints procedure Ballarat region / SRS Referral Resource Kit Page 27 Responsibilities of residents: - No alcohol or drugs permitted on the Premises Notify staff if leaving premises (in case of emergency). Smoking in designated areas only Read and sign residential statement re: house rules etc. Responsibilities of Proprietor: - Ensuring resident is provided with services in residential statement Consultation with residents’ regarding any changes that may effect them Provide 4 week’s notice of any increase in fees Ensure staff interact appropriately with residents House policies / procedures: Management has the right to terminate residency immediately if a resident’s behaviour or actions represent a threat to others safety. If a resident’s health deteriorates to a point where other services are required, appropriate agencies will be notified and resident transferred in consultation with their doctor. What a new resident needs to bring with them: Personal clothing and toiletries Medication and scripts. Medicare and Pension card. Rooms are all fitted out with necessary furniture including television. Financial management: Residents are encouraged to remain independent in all aspects of their life, including money management. However, if assistance is required to handle finances and there is no family member or other suitable person available Management can assist the resident to make a referral to the Guardianship List for a Victorian Civil & Administrative Tribunal (VCAT) hearing. An administrator such as State Trustees may then be appointed by VCAT. Ballarat region / SRS Referral Resource Kit Page 28 Staffing levels: Day time – 2 Care coordinators’ and Proprietor Nights – 1 or 2 staff as required. Staff qualifications: All staff have a Level III Certificate in Aged Care. Level of support provided: Low level care Ballarat region / SRS Referral Resource Kit Page 29 8. Mulvra Aged Care & Disability Proprietor: Janice Holloway Address: 231 Dowling Street, Wendouree Phone: (03) 5339 2442 Fax: (03) 5334 1630 Email: jewcrew@ncable.net.au Location: Mulvra Aged Care & Disability is located on the corner of Dowling & Williams Streets, Wendouree. It is directly opposite the Wendouree swimming pool, tennis courts and football oval. It takes approximately 10 minutes to walk to the Wendouree shopping precinct. Bus stops are on Dowling Street and are several minutes walk. Number of beds: 20 beds Adults over 50 years of age Above pension level: 0 Bathrooms: 1 bathroom shared between 2 private rooms. 1 private room en-suite 17 residents share 3 bathrooms & 4 toilets. Cost: Below Pension level including rent assistance. Payable in advance. Preferred payment options include Centrelink Centapay, direct debit and State Trustees Demographics: Mulvra Aged Care & Disability provides for 9 individuals with Intellectual Disabilities, 4 individuals Aged/Frail and 5 individuals with Psychiatric Issues. Mulvra Aged Care caters for both male and female residents. Ballarat region / SRS Referral Resource Kit Page 30 Agencies that currently provide service to the srs: - Hairdresser weekly – resident pays. Nail Beautician monthly – resident pays Medical Practitioners – residents free to have own General Practitioner Pharmacy – Pickup and delivery service Centacare, Catholic Diocese of Ballarat In-house activities arranged: - Bingo twice a week Musicians visiting monthly Community based activities: - Weekly bus trip to local shopping centre Monthly musical outings i.e. morning melodies Movie trips to the local cinema Day centres utilised by some residents Facilities available: Dining rooms and lounge rooms utilised for activities Guidelines: Residents have the right to: - Choice of own health professionals Receive quality care Be treated with dignity and respect Have privacy respected Kept informed about relevant information Personal and special care that meets an individual’s needs Safe administration of medication Resident’s complaints procedure in place Responsibilities of residents: - Smoking in designated areas only Alcohol only to be consumed in dining room Courtesy to fellow residents Shared rooms – lights and television off by 9.30pm Residents are not to enter kitchen and laundry areas Compliance with obligations in residential statement Honour payment of monies owed to Mulvra Ballarat region / SRS Referral Resource Kit Page 31 Responsibilities of Proprietor: - Continued development and review of care plans with resident and/or guardian Ensuring resident is provided with services in residential statement Ensuring all staff reflect Mulvra’s philosophy Consultation with residents regarding any changes that may effect them Provide 4 week’s notice of any increase in fees House policies / procedures: Mulvra has the right to give 28 day’s notice to vacate if a resident’s behaviour becomes unacceptable. Mulvra also has the right to terminate residency immediately if a resident’s behaviour or actions represent a threat to others safety. Mulvra cannot accommodate individuals experiencing chronic incontinence. Residents also need to be able to transfer independently. Kitchen and laundry areas are off limit to residents. What the new resident needs to bring with them: - Personal clothing and toiletries. Medication and scripts. Health Care and Medicare Cards. Personal belongings welcome including furniture which can be safely positioned in their bedroom. Financial management: Residents are encouraged to remain independent in all aspects of their life, including money management. However, if assistance is required to handle finances and there is no family member or other suitable person available management at Mulvra can assist the resident to make a referral to the Guardianship List for a Victorian Civil & Administrative Tribunal (VCAT) hearing. An administrator such as State Trustees may then be appointed by VCAT. Personal spending money can be kept safely at Mulvra with residents required to sign for all transactions. Ballarat region / SRS Referral Resource Kit Page 32 Staffing levels: Mornings: Afternoons: Nights: 2 Personal Carers weekday mornings 1 Personal Carer afternoons 1 Personal Carer overnight Staff Qualifications: Staff training levels consist of Personal Care Attendant Level lll Trainee, Personal Care Attendant lll, 1 Registered Nurse. Level of support provided: Low level care provided. Ballarat region / SRS Referral Resource Kit Page 33 9. Mulvra Place Proprietor: Janice Holloway Address: 231 Dowling Street, Wendouree Phone: (03) 5339 2442 Fax: (03) 5334 1630 Email: jewcrew@ncable.net.au Location: Mulvra Place is located on the corner of Dowling & Williams Streets, in Wendouree. It is directly opposite the Wendouree swimming pool, tennis courts and football oval. It takes approximately 10 minutes to walk to the Wendouree shopping precinct. Bus stops are on Dowling Street and are several minutes walk. Number of beds: 15 beds Adults over 60 years of age Above pension level: 0 Bathrooms: 6 shared en-suites between 2 private rooms 2 private rooms sharing a bathroom 1 private room with private en-suite Cost: Below Pension level including rent assistance. Payable in advance. Preferred payment options include Centrelink Centapay, Direct Debit and State Trustees. Demographics: Mulvra Place provides for 12 individuals Aged/Frail and 3 individuals with Psychiatric Issues (including dementia). Mulvra Place caters for both male and female residents. Ballarat region / SRS Referral Resource Kit Page 34 Agencies that currently provide service to the srs: - Hairdresser weekly – resident pays. - Nail Beautician monthly – resident pays - Medical Practitioners – residents free to have own General Practitioner - Pharmacy – Pickup and delivery service In-house activities arranged: - Bingo twice a week Musicians visiting monthly Community based activities: - Weekly bus trip to local shopping centre Monthly musical outings i.e. morning melodies Movie trips to the local cinema Day centers utilized by some residents Facilities available: Dining rooms and lounge rooms utilised for activities Guidelines: Residents have the right to: - Choice of own health professionals Receive quality care Be treated with dignity and respect Have privacy respected Kept informed about relevant information Personal and special care that meet an individual’s needs Safe administration of medication Resident’s complaint procedure in place Responsibilities of residents: - Smoking in designated areas only Alcohol only to be consumed in dining room Courtesy to fellow residents Residents are not to enter kitchen and laundry areas Compliance with obligations in residential statement Honour payment of monies owed to Mulvra Ballarat region / SRS Referral Resource Kit Page 35 Responsibilities of Proprietor: - Continued development and review of care plans with resident and/or guardian Ensuring resident is provided with services in residential statement Ensuring all staff reflect Mulvra’s philosophy Consultation with residents regarding any changes that may effect them Provide 4 week’s notice of any increase in fees House policies / procedures: Mulvra has the right to give 28 day’s notice to vacate if a residents behaviour becomes unacceptable. Mulvra also has the right to terminate residency immediately if a residents behaviour or actions represent a threat to others safety. Mulvra cannot accommodate individuals experiencing chronic incontinence. Residents also need to be able to transfer independently. Kitchen and laundry are off limits to residents. What the new resident needs to bring with them: - Personal clothing and toiletries. Medication and scripts. Health Care and Medicare Cards. Personal belongings welcome including furniture which can be safely positioned in their bedroom. Financial management: Residents are encouraged to remain independent in all aspects of their life, including money management. However, if assistance is required to handle finances and there is no family member or other suitable person available management at Mulvra can assist the resident to make a referral to the Guardianship List for a Victorian Civil & Administrative Tribunal (VCAT) hearing. An administrator such as State Trustees may then be appointed by VCAT. Personal spending money can be kept safely at Mulvra with residents required to sign for all transactions. Ballarat region / SRS Referral Resource Kit Page 36 Staffing levels: Mornings: Afternoons: Nights: 2 Personal Carers weekday mornings 1 Personal Carer afternoons 1 Personal Carer overnight Staff qualifications: Staff training levels consist of Personal Care Attendant Level lll Trainee, Personal Care Attendant lll, 1 Registered Nurse. Level of support provided: Low level Care. Ballarat region / SRS Referral Resource Kit Page 37 10. Wynalla House Proprietor: Wynalla House Pty Ltd. Address: 1 Howard Street, Sebastopol, 3356 Phone: (03) 5335 5634 Fax: (03) 5335 5635 Email: wynallahouse@bigpond.com Location: Wynalla House is located in a half acre garden setting with open fields in many directions. Wynalla has a bus stop at the front of the premises for those that need transport. Number of beds: 3 shared rooms and 15 single rooms. Males over 18 years of age Above pension level: 0 Bathrooms: 4 shared bathrooms. Cost: Below Pension level including rent assistance. Payable fortnightly in advance. Centrelink Centapay, State Trustees and direct debit are the preferred options. Demographics: Wynalla House caters to individuals with Intellectual Disability, Psychiatric Illness, and individuals with an Acquired Brain Injury. Wynalla House caters for MALE residents ONLY Agencies that currently provide service to the SRS: - Centacare, Catholic Diocese of Ballarat Uniting Care Ballarat region / SRS Referral Resource Kit Page 38 In-house activities: Walking group Gardening group Art group Regular outings Facilities available: Outdoor undercover garden areas. Lounge rooms with television. Guidelines: Residents have the right to: - Quality care Individualised Quality Care. Safe environment Safe administration of medication Be kept informed of things that effect them Complaints procedure in place for residents Responsibilities of residents: - Smoking is not permitted inside any part of the building including bedrooms Alcohol may be permitted as per agreement with management and written residential statement Illicit drugs of any form are not permitted at all Resident to inform staff when leaving the premises Other as per residential statement Responsibilities of Proprietor: - Provide all services as set out in the residential statement. Consult all residents as soon as possible about any changes that may effect them Provide four weeks’ written notice to all residents of any proposed increases to fees House policies / procedures: - Management retains the right to terminate residency without notice if the resident becomes verbally or physically abusive or displays unacceptable behaviour. If the health of a resident deteriorates, management may request the assistance of Aged Care Assessment Service (ACAS) or Psychiatric Assessment Team to advise the appropriate level of care. This may result in the resident being required to transfer to more appropriate accommodation. Ballarat region / SRS Referral Resource Kit Page 39 What the new resident needs to bring with them: - Toiletries, all health cards and pension cards Clothing Medication and any scripts Financial management: Residents are encouraged to remain independent in all aspects of their life, including money management. Families are requested to assist with money management, if required. However, if assistance is required to handle finances and there is no family member or other suitable person available Management can assist the resident to make a referral to the Guardianship List for a Victorian Civil & Administrative Tribunal (VCAT) hearing. An administrator such as State Trustees may then be appointed by VCAT. Staffing levels: Days: Nights: 7am – 6pm. Between 2 – 4 staff 1 sleepover staff At least 1-2 PCA on duty during the day. Staff Qualifications: Manager – Diploma of welfare studies Staff – Certificate lll in aged care. Level of support provided. Low level care Ballarat region / SRS Referral Resource Kit Page 40 Supported Residential Services Preferred referral procedure The following procedure has been developed in collaboration with the 10 pension level SRS’s in the Ballarat region and is the preferred method of procedure for agencies referring individuals into an srs: Referral of individuals into Supported Residential Services is most desirable between Monday and Thursday before 3pm. It is understood that this may not always be possible, however this is the expressed wish of Proprietors and Managers of the SRS’s for a number of reasons including: - SRS’s require that all individuals’ medication be in a Webster pack – this can only be coordinated by a pharmacy and not all pharmacy’s are open after 5pm in the afternoon. - Over the weekend the SRS Proprietor/Manager is usually not at the facility to acquaint a new resident, as well as support the existing residents in the transition of a new resident. - Over the weekend the extra supports that a new resident to an SRS may require are often closed over the weekend and with limited knowledge of the individual this can lead to inadequate support for the new resident. - Crisis situations can occur over the weekend with individuals new to the SRS and once again support services are not open over the weekend to support the individual or the SRS staff. Referral procedure. 1. Phone contact Contact the SRS and identify if there is a vacancy 2. Prospective resident to visit the facility with the referring agency Organise a time for the prospective resident to see the residence, meet the Proprietor/Manager and other residents and be offered the option to have a planned gradual entry to the facility. Ballarat region / SRS Referral Resource Kit Page 41 3. Department of health SRS referral form Department of Health SRS referral Form to be completed and either faxed or emailed – please refer to the information on the individual SRS’s for this information. The Mandatory fields to be completed on this form include: - Consent to release information Medication information Behaviour information – particularly relating to violence, sexualized behaviours, and antisocial behaviours that have been displayed in the last 12 months. Please note that incomplete forms may be sent back and delay the placement. In this situation further contact should be made with the Proprietor / Manager. 4. Negotiation with SRS proprietor/manager Discussions with Proprietor/Manager regarding the placement of the individual in the facility 5. Day of arrival On the day the new resident arrives at the SRS they are to be accompanied by someone from the referring agency. Please ensure the individual has with them: Clothing Toiletries Medication/Scripts Medication chart 6. Follow up from the referral agency The referral agency is to contact the SRS a week following the individual moving in to assess how the individual is going. “referral of individuals into supported residential services is most desirable between Monday & Thursday before 3pm” Ballarat region / SRS Referral Resource Kit Page 42 Supported Residential Service (SRS) Referral Form Name of SRS Part A: for completion by client or client’s representative (if applicable) Consent to release information I___________________________________________________________________________________ (name of person giving this consent) Consent for the information collected on the attached srs referral form to be released to the srs provider who will be providing accommodation and care to: (name of person being referred) Signed: (signature of person giving this consent) date: Representative name: Representative relationship: phone: Note: this consent is requested in order to comply with privacy legislation Part B: for completion by referrer Reason for referral to SRS I am familiar with the above-named SRS and the services it provides its residents. I consider that referral of this client to the SRS is appropriate because: Signed date Position Agency phone Client details Surname first name Date of birth gender Language religion □m □f Current address Ballarat region / SRS Referral Resource Kit Page 43 If client is residing in another SRS Name of SRS phone If the client has private health insurance Insurer ref. number Next of kin details Name relationship Address phone Medical practitioner Name phone Address If the client has a guardian Name Address client ref. number If the client has an administrator Name Address client ref. number Pension details Type of income □veterans affairs □overseas pension □centrelink Client ref. number Medicare number expiry date Taxi concession card number expiry date Ballarat region / SRS Referral Resource Kit Page 44 Medication This information to be provided by client’s health provider Drug name dose frequency Does client have the medication/scripts with him/her? duration last taken □ yes □ no Safety Net Details? Please specify any anticipated side effects of medication Physical status Please list any pre-existing medical conditions or allergies Ballarat region / SRS Referral Resource Kit Page 45 Cognitive status Please list any cognitive issues to which srs staff need to be alerted. e.g. orientation to time and place; dependence in decision making; memory impairment; other Disability If the client is registered with disability services (dhs) Primary disability Case Manager phone Mental health status Please specify any mental health issues to which staff need to be alerted If the client is subject to a community treatment order Treating Clinician phone Behaviour list any behaviour that may require special consideration □ self-harm □ smoking □ physical aggression □ wandering □ verbal aggression □ drug/alcohol □ self-motivation □ capacity to share □ impulse control □ capacity for cooperation □ capacity to socialise □ other Details Ballarat region / SRS Referral Resource Kit Page 46 List any known “triggers” for problem behaviour personal care no assistance prompting/ supervision □ □ □ □ □ □ □ □ □ □ eating / drinking / diet mobility showering / bathing shaving / grooming dressing dental hygiene toileting foot care / nail care laundry housekeeping □ □ □ □ □ □ □ □ □ □ active assistance □ □ □ □ □ □ □ □ □ □ Aids and appliances Does client use any aids or appliances? Mobility Communication Other □ stick □ glasses □ dentures □ frame □ hearing aid □ continence aids □ wheelchair □ interpreter □ other □ other Comments Community living skills Is the client able to access public transport? □yes □no Is the client able to make and keep appointments? □yes □no Recreation/socialization If the client attends any community based social activities, please provide details Ballarat region / SRS Referral Resource Kit Page 47 If the client has interests or hobbies, please provide details Relevant health and community services If the client has a case manager Name phone Organisation Address If the client currently accessed other services, please provide details Organisation contact person Address phone Organisation contact person Address phone If the client has been referred to additional services, please provide details Organisation contact person Phone Organisation contact person Phone Ballarat region / SRS Referral Resource Kit Page 48 Other relevant information/additional details e.g. Dietary requirements. Name position Organisation Signature Ballarat region / SRS Referral Resource Kit date Page 49 Ballarat Region pension level Supported Residential Services (SRS) Referral Resource Kit. Quick reference sheet Browen-Lee, Ballarat 105 Lexton Street, Ballarat – Ph 5339 1933 Browen-Lee, Bacchus Marsh 5 Griffith Street, Bacchus Marsh – Ph 5367 8788 1. Identify most appropriate SRS for the individual 2. Phone the SRS to identify if there is a vacancy Buninyong Lodge Midland Highway, Buninyong – Ph 5341 3001 3. Prospective resident to visit the SRS with the referring agency Golden Gate Lodge 218 Western Highway, Ararat – Ph 5352 2474 4. Hillview Lodge 1 Moola Street, Ballarat – Ph 5332 2093 Located in pension level SRS referral resource Kallara Care 126 Cuthberts Road, Alfredton – Ph 5334 1677 Landora Care 301-309 High Street, Learmonth – Ph 5343 2303 Mulvra Aged Care & Disability and Mulvra Place 231-235 Dowling Street, Wendouree – Ph 5339 2442 5. Negotiations with SRS Proprietor/ Manager 6. Wynalla House 1 Howard Street, Sebastopol – Ph 5335 5634 Ensure on day of arrival that new resident has required items (please refer to referral resource kit) 7. Ballarat region / SRS Referral Resource Kit Complete Department of Health SRS referral form Follow up within 1 week with SRS regarding any issues relating to new resident placement Page 50 SAVVI supporting connections A service of Centacare – Catholic Diocese of Ballarat Inc. Main office 2 – 4 Peel Street Nth, Ballarat, 3350 Vic. t 5337 8999 f 5332 4465 centacare.org.au centacare@centacareballarat.org.au Ballarat region / SRS Referral Resource Kit Page 51