Ballarat and region pension
level Supported Residential
Services (SRS)
Referral Resource Kit
A Victorian Government Project
Ballarat region / SRS Referral Resource Kit
Page 0
Acknowledgements
We would like to thank the following people for their time, effort and valuable contribution to this
document.
-
each – Eastern Access Community Health
John Koopmans – Department of Health
Denise Loveless – Mind Australia
Jeremy Volk – Department of Human Services
Kevin Harris – Ballarat Health Services
Mark O’Brien – Ballarat Health Services
Warrick Davison – Uniting Care Outreach
Michael Winnell & Marlene Winnell – Wynalla SRS
Gary & Debbie Jew – Mulvra Place, Mulvra Aged Care & Disability
Jean King – Landora Care
Ken & Lorraine Smythe – Kallara Care
Bev & Gerard Leehane – Hillview Lodge
Laurie & Marianne Kirsteuer – Golden Gate Lodge
Noelene Thompson – Buninyong Lodge
Barbara Broughton – Browen-Lee, Ballarat & Bacchus Marsh.
Megan Sutherland – Graphic Design Student.
SRS’s who participated in the interviewing process:
-
Browen-Lee homes
Buninyong Lodge
Golden Gate Lodge
Hillview Lodge
Kallara Care
Landora Care
Mulvra Place, Mulvra Aged Care & Disability
Wynalla house
The Steering Committee provide permission for the copying of any pages, sections or the entire
document for your use or for the use of any other interested individuals or groups.
Version 1: January 2012
www.centacareballarat.org.au
 about us
 publications
Ballarat region / SRS Referral Resource Kit
Page 1
Contents
Background and introduction
3
Supported Residential Service
4
-
What are they?
-
What services do they provide?
Supported Residential Services and mental health services
4
Browen-Lee Home, Ballarat
5
Browen-Lee Home, Bacchus Marsh
8
Buninyong Lodge
11
Golden Gate Lodge
14
Hillview Lodge
18
Kallara Care
22
Landora Lodge
26
Mulvra Aged Care & Disability
30
Mulvra Place
34
Wynalla House
38
Supported Residential Services preferred referral procedure
41
Supported Residential Services referral form
43
Summary - preferred referral flowchart
50
Ballarat region / SRS Referral Resource Kit
Page 2
Background
In the Department of Health Ballarat Region there are 10 pension level Supported Residential
Services (SRS). The SRS sector is a large and important part of the continuum of supported
accommodation in Victoria, providing housing and care for some of the most vulnerable and
disadvantaged individuals’ in the community. Hospitals, community mental health services,
general practitioners, disability services and psychiatric disability services generally refer
individuals to SRS, however it has been reported that preferred procedure is often not followed
and some individuals arrive with no medical records. Another major issue is that referral often
occurs on a Friday when other external supports close for the weekend.
The Department of Human Services (DHS) developed an SRS referral form in 2003 however it
appeared to be under utilized by both SRS and referral agencies and there has been no uniform
approach to its implementation.
Introduction
Centacare was funded by the Department of Health to explore the current referral process to
SRS and identify and promote a new process through the development of an Information
Resource, including referral procedure to better facilitate the most appropriate accommodation
choices for individuals.
A Project Worker was employed and met with SRS proprietors and any referral agencies to
document what was working and not working with the current referral process. A Steering
Committee was developed in April 2011. The purpose of the Steering Committee was:
- To improve referral to pension level SRS in the Ballarat Region from a range of relevant
service providers.
- To improve the sharing of information to best support individuals living in SRS.
- Increase information regarding prospective residents, to support Proprietors ability to
determine suitability and care planning.
- Contribute to discussions regarding the development of an information kit and referral
process to improve suitable living arrangements for individuals.
This resource provides information on what is an SRS, the services provided, as well as an
overview of individual pension level SRS in the Ballarat Region including location, number of
beds, cost, demographics, financial management and staffing. The resource also has a
Preferred Referral Procedure and SRS Referral Form. A summary referral flowchart is located
at the back of the resource and can be placed on the wall as a visual prompt for staff.
“the supported residential service sector is a large &
important part of the continuum of supported
accommodation in Victoria, providing housing & care for
some of the most vulnerable & disadvantaged individuals’
in the community”
Ballarat region / SRS Referral Resource Kit
Page 3
Supported Residential Service
SRS are generally privately owned and operated facilities that provide accommodation,
housekeeping, meals and special or personal care services.
The Department of Health licenses the Proprietor of an SRS and regulates their activities
through the Health Services Act 1988 (The Act) and the Health Services (Supported Residential
Services) Regulation 2001 (The “Regulations”).
There are currently 181 SRS throughout Victoria that fall into two broad sectors:
The above-pension sector with a population of older, frail adults; and
The pension-level sector with a population of adults with a disability (particularly Psychiatric
Illness, Intellectual Disability and Acquired Brain Injury), chronic health problems, problematic
drug and alcohol use, and sometimes with a history of homelessness.
Services provided
In keeping with the “Regulations”, each SRS is required to employ a personal care coordinator
who is responsible for the coordination and continuity of care for residents. The minimum
qualification for the Personal Care Coordinator is a Certificate III in Community Services (Aged
Care Work/Personal Carer) or equivalent.
The Personal Care Worker will be on staff during the day and evening (this person may be the
Personal Care Coordinator).
Special or personal care means:
Assistance or support with one or more of the following:
Personal hygiene.
Support with meals.
Physical assistance for persons with mobility problems or assistance for people who are
mobile but require some assistance.
Assistance or supervision in taking medication.
Provision of substantial emotional support.
The Regulations require that the Proprietors develop and implement care plans for all residents
of the SRS. Immediate and longer term Care Plans are developed with the resident and
consider the physical, emotional, spiritual, financial and social supports or assistance an
individual may require.
SRS and mental health services
SRS currently provide an important accommodation option for many people with a Psychiatric
Illness who do not have other accommodation options, and who would have difficulty caring for
themselves.
Increasingly, SRS with fees set at the level of pension are reporting that people with complex
needs are forming a significant part of the client group. Just over half of the residents of
pension level facilities have a psychiatric issue and many will also have other disabilities such
as those resulting from an Acquired Brain Injury and/or Drug and Alcohol Abuse. This
population of individuals has more disabilities and their needs are more complex than those of
the older frail population to whom SRS were providing a service ten or more years ago.
Consideration should be given to whether an SRS is the most appropriate placement for an
individual given the level of care that is able to be provided, the qualifications of staff, relatively
low staffing levels and the sometimes high number of residents living in one setting.
Ballarat region / SRS Referral Resource Kit
Page 4
The following is an information profile of the 10 pension level SRS in the Ballarat and
District region:
1.
Browen-Lee Home- Ballarat
Proprietor:
Barbara Broughton
Address:
105 Lexton Street, Ballarat
Phone:
(03) 5339 1933
Fax:
(03) 5339 2269
Email:
bbr11736@bigpond.net.au
Location:
Browen-Lee is located approximately 3 kilometers from central Ballarat. It is situated opposite
the old Ballarat cemetery and is in close proximity to Ballarat’s central shopping complexes.
Number of beds:
12 beds
Adults over 18 years of age
Above pension level: 0
Bathrooms:
2 shared bathrooms
Cost:
Below Pension level including rent assistance.
Payable fortnightly in advance.
Centrelink Centapay, direct debit and State Trustees are the preferred payment options.
Demographics:
Browen-Lee provides accommodation for individuals with Intellectual Disabilities, Psychiatric
Illness, Acquired Brain Injury and Homelessness.
Bowen-Lee caters for both male and female residents.
Ballarat region / SRS Referral Resource Kit
Page 5
Agencies that currently provide service to the SRS:
-
Ballarat District Nursing & Healthcare - Podiatry
Centacare, Catholic Diocese of Ballarat.
In-house activities:
Bingo
Cards
Community based activities:
Day Care Centre’s
Facilities available:
Lounge Room.
Guidelines:
Residents have the right to:
-
Individual quality care
Treated with dignity and respect
Privacy & confidentiality
Safe environment
Safe administration of medication
Be kept informed of things that effect them
Complaints procedure in place for residents
Choose their own medical practitioner or other health professional
Responsibilities of residents:
-
Adhere to house rules
Smoking is not permitted inside any part of the building including bedrooms
Be considerate of other residents privacy
Resident to inform staff when leaving the premises or staying out over night
Other as per residential statement
Responsibilities of Proprietor:
-
Provide all services as set out in the residential statement.
Develop and review care plans
High quality special and personal care
Provide a warm and caring social environment
Ensure each resident is able to participate in appropriate activities of his/her choice
Consult all residents as soon as possible about any changes that may effect them
Provide four weeks’ written notice to all residents of any proposed increases to fees
Ballarat region / SRS Referral Resource Kit
Page 6
House policies / procedures:
-
Illicit drugs of any form are not permitted at all
Management has the right to give 28 day’s notice to vacate if a resident’s behaviour
becomes unacceptable.
Management also has the right to terminate residency immediately if a resident’s
behaviour or actions represent a threat to others safety.
Residents need to be able to transfer independently.
Residents MUST advice staff if they are going out or staying away for the night.
What the new resident needs to bring with them:
-
Toiletries, all health cards and pension cards
Medication and any scripts
Personal clothing
Management encourages the resident to make their room homely
Financial management:
Residents are encouraged to remain independent in all aspects of their life, including money
management. Families are requested to assist with money management, if required. However,
if assistance is required to handle finances and there is no family member or other suitable
person available Management can assist the resident to make a referral to the Guardianship
List for a Victorian Civil & Administrative Tribunal (VCAT) hearing. An administrator such as
State Trustees may then be appointed by VCAT.
Staffing levels:
Days:
Nights:
1
1
Qualifications:
Care Certificates
Level of support provided:
Low level care
Ballarat region / SRS Referral Resource Kit
Page 7
Browen-Lee – Bacchus Marsh
2.
Proprietor:
Barbara Broughton
Address:
5 Griffith Street, Bacchus Marsh
Phone:
(03) 5367 8788
Fax:
(03) 5367 8922
Email:
bbr11736@bigpond.net.au
Location:
Browen – Lee Bacchus Marsh is located approximately 1.5 kilometers from the Bacchus Marsh
main shopping centre. There is a bus stop located within a minutes’ walk from the house and
the train station is a five minute walk.
Number of beds:
14 beds
Adults over 18 years of age
Above pension level: 0
Bathrooms:
12 individual bathrooms
Cost:
Below Pension level including rent assistance.
Payable fortnightly in advance.
Centrelink Centapay, direct debit and State Trustees are the preferred payment options.
Demographics:
Browen- Lee provides accommodation for individuals with Intellectual Disabilities, Psychiatric
Illness, Acquired Brain Injuries and Homelessness.
Browen-Lee caters for both male and female residents.
Agencies that currently provide service to the SRS:
-
Ballarat District Nursing & Healthcare - Podiatry
Centacare, Catholic Diocese of Ballarat
Ballarat region / SRS Referral Resource Kit
Page 8
In-house activities:
Bingo
Cards
Barbeques
Community based activities:
Day Care Centre’s
Facilities available:
Lounge Room, T.V., D.V.D’s, cassettes.
Guidelines:
Residents have the right to:
-
Individual quality care
Treated with dignity and respect
Privacy & confidentiality
Safe environment
Safe administration of medication
Be kept informed of things that effect them
Complaints procedure in place for residents
Choose their own medical practitioner or other health professional
Responsibilities of residents:
-
Adhere to house rules
No smoking permitted inside any part of the building including bedrooms
Illicit drugs of any form are not permitted at all
Resident to inform staff when leaving the premises or staying out over night
Other as per residential statement
Be considerate of other residents privacy
Responsibilities of Proprietor:
-
Provide all services as set out in the residential statement.
Develop and review care plans
High quality special and personal care
Provide a warm and caring social environment
Ensure each resident is able to participate in appropriate activities of his/her choice
Consult all residents as soon as possible about any changes that may effect them
Provide four weeks’ written notice to all residents of any proposed increases to fees
Ballarat region / SRS Referral Resource Kit
Page 9
House policies / procedures:
-
Management has the right to give 28 day’s notice to vacate if a resident’s behaviour
becomes unacceptable.
Management also has the right to terminate residency immediately if a resident’s
behaviour or actions represent a threat to others safety.
Residents MUST advice staff if they are going out or staying away for the night.
If leaving, two week’s notice must be given.
What the new resident needs to bring with them:
-
Toiletries, all health cards and pension cards
Medication and any scripts
Personal clothing
Management encourages the resident to make their room homely
Financial management:
Residents are encouraged to remain independent in all aspects of their life, including money
management. Families are requested to assist with money management, if required. However,
if assistance is required to handle finances and there is no family member or other suitable
person available Management can assist the resident to make a referral to the Guardianship
List for a Victorian Civil & Administrative Tribunal (VCAT) hearing. An administrator such as
State Trustees may then be appointed by VCAT.
Assistance can be provided to residents regarding allowance spending and will be required to
sign for all transactions.
Staffing levels:
Days:
Nights:
1
1
Qualifications:
Level 3 Carers Course
Level of support provided:
Low level care
Ballarat region / SRS Referral Resource Kit
Page 10
3. Buninyong Lodge
Proprietor:
June King
Address:
7096 Midland Highway, Buninyong
Phone:
(03) 5343 2303 (office) (03) 5341 3001 (lodge)
Fax:
(03) 5343 2303
Location:
Buninyong Lodge is situated 10 kilometers from Central Ballarat amongst a lovely bush setting.
Number of beds:
30 beds
Adults over 18 years of age
Below pension level
Bathrooms:
All rooms have en-suites available.
Cost:
Below pension level including rent assistance.
Preferred payment options are direct debit and State Trustees.
Fees are to be paid in advance at all times.
Demographics:
Buninyong Lodge supports accommodation for males and females with Intellectual Disabilities,
Psychiatric Illness, and individuals with an Acquired Brain Injury.
Buninyong Lodge caters for both male and female residents.
Agencies that currently provide service to the SRS:
-
Arbias
Psychiatric Services
Centacare, Catholic Diocese of Ballarat
Disability Services
Doctor
Hairdresser
Pathologist
Ballarat region / SRS Referral Resource Kit
Page 11
In-house activities:
Activities are arranged twice a week.
Community based activities:
Day Centre twice a week
Facilities available:
Games Room
Television Room
Guidelines:
Residents have the right to:
-
Receive quality care
Be treated with dignity and respect
Have privacy respected
Kept informed about relevant information
Personal and special care that meets an individual’s needs
Safe administration of medication
Complaints procedure in place
Responsibilities of residents:
-
No alcohol or drugs permitted on the premises
Notify staff if leaving premises (in case of emergency).
Smoking in designated areas only
Read and sign residential statement re: house rules etc.
Responsibilities of Proprietor:
-
Ensuring resident is provided with services set out in residential statement
Consultation with residents regarding any changes that may effect them
Provide 4 week’s notice of any increase in fees
Ensure staff interact appropriately with residents
Ballarat region / SRS Referral Resource Kit
Page 12
House policies / procedures:
Management has the right to terminate residency immediately if a resident’s behaviour or
actions represent a threat to others safety.
If a resident’s health deteriorates to a point where other services are required, appropriate
agencies will be notified and resident transferred in consultation with their doctor
What a new resident needs to bring with them:
-
Rooms are all fitted out with necessary furniture including television.
Medicare and Pension card.
Personal clothing and toiletries
Medication and scripts.
Financial management:
Residents are encouraged to remain independent in all aspects of their life, including money
management. However, if assistance is required to handle finances and there is no family
member or other suitable person available Management can assist the resident to make a
referral to the Guardianship List for a Victorian Civil & Administrative Tribunal (VCAT) hearing.
An administrator such as State Trustees may then be appointed by VCAT.
Staffing levels:
Day time – 1 Personal Care coordinator, 1 personal Care Worker
Nights
– 1 sleepover staff member.
Staff Qualifications:
All staff have a Level III Certificate in Aged Care.
Level of support provided:
Low level care
Ballarat region / SRS Referral Resource Kit
Page 13
4.
Golden Gate Lodge
Proprietor:
Laurie & Marianne Kirsteuer
Address:
218 Western Highway, Ararat
Phone:
(03) 5352 2474
Fax:
(03) 5352 2474
Email:
Web Site:
kirsteuer@hotmail.com
www.goldengatelodge.com.au
Location:
Golden Gate Lodge is located in Ararat on the Stawell side of the Western Highway. It is
approximately 3 kilometers from McDonalds.
Number of beds:
46 beds
Adults over 18 years of age
Above pension level: 0
Bathrooms:
There are 23 shared rooms each with an en-suite.
4 Private Rooms with En-Suite
Cost:
Below Pension level including rent assistance.
Payable fortnightly in advance.
Preferred payment is by Centrelink Centapay.
Demographics:
Golden Gate Lodge provides accommodation for individuals with Intellectual Disabilities,
Psychiatric Illness, Acquired Brain Injury and Homelessness.
Golden Gate Lodge caters for both male and female residents.
Ballarat region / SRS Referral Resource Kit
Page 14
Agencies that currently provide service to the srs:
-
East Grampians Psychiatric Services
Balgartnie Day Centre
East Grampians Patricia Hinchey Day Centre
McGregor House, Alexander Avenue
Uniting Care
Catholic Church
Manna Gums
Wood ‘N Crete
Hairdresser
Villa Maria
Multicare
Visiting General Practitioner
Visiting Podiatrist
Centacare, Catholic Diocese of Ballarat
In-house activities:
-
Church Services
Community based activities:
-
Balgartnie, Day programs/activities
Ararat Community House
Sheltered Workshops
Facilities available:
Recreation Room:
- Pool Table
- Juke Box
- Ping Pong Table
- Piano
- 60” Television
- Computer
Guidelines:
Residents have the right to:
-
Individualised quality care.
Safe environment
Safe administration of medication
Be kept informed of things that effect them
Complaints procedure in place
Ballarat region / SRS Referral Resource Kit
Page 15
Responsibilities of residents:
-
Smoking is not permitted inside any part of the building including bedrooms
Alcohol may be permitted as per agreement with management and written residential
statement
Resident to inform staff when leaving the premises
Other as per residential statement
Responsibilities of Proprietor:
-
Provide all services as set out in the residential statement.
Ensure all staff interact with residents in a way that reflects Golden Gate lodge
philosophy
Consult all residents as soon as possible about any changes that may effect them
Provide four weeks’ written notice to all residents of any proposed increases to fees
House policies / procedures:
-
Management has the right to give 28 day’s notice to vacate if a resident’s behaviour
becomes unacceptable.
Management also has the right to terminate residency immediately if a resident’s
behaviour or actions represent a threat to others safety.
Residents MUST advice staff if they are going out or staying away for the night.
Illicit drugs of any form are not permitted at all
What the new resident needs to bring with them:
-
Toiletries, all health cards and pension cards
Medication and any scripts
Personal clothing with resident name clearly marked
Personal effects and limited own furniture if wished provided it is in good repair
Financial management:
Residents are encouraged to remain independent in all aspects of their life, including money
management. Families are requested to assist with money management, if required. However,
if assistance is required to handle finances and there is no family member or other suitable
person available Management can assist the resident to make a referral to the Guardianship
List for a Victorian Civil & Administrative Tribunal (VCAT) hearing. An administrator such as
State Trustees may then be appointed by VCAT.
Assistance can be provided to residents regarding allowance spending. The resident will be
required to sign for all transactions.
Ballarat region / SRS Referral Resource Kit
Page 16
Staffing levels:
Days:
Nights:
Minimum of 2 staff member, at most times 3.
Minimum 1 staff member. Often 2 or more.
Qualifications:
Personal Care Coordinator is Registered Division 1 nurse with Graduate Diploma in
Gerontology
1 Personal Care Staff with Certificate IV in Aged Care
All other Personal Care Staff have First Aid Certificates and Food Handling Certificates.
Staffed 24 hours, 7 days a week
Level of support provided.
Low level care
Ballarat region / SRS Referral Resource Kit
Page 17
5.
Hillview Lodge
Proprietor:
Beverley Leehane
Address:
3 Moola Street, Black Hill
Phone:
(03) 5332 2093
Fax:
(03) 5331 9716
Email:
hillviewlodge3@bigpond.com
Location:
Hillview Lodge is located in Moola Street approximately 3 kilometers from the Ballarat CBD and
is a short walk from the Black Hill lookout. There is a bus stop directly in front of the premises
which travels into the city.
Number of beds:
30 beds
Adults over 18 years of age
Above pension level: 0
Bathrooms:
6 Shared bathrooms
5 rooms with private en-suite
7 shared toilets.
Cost:
Below Pension, including rent assistance.
Rent is required fortnightly in advance.
This can be paid through State Trustees, bank deposit or Centrelink Centapay.
Demographics:
Hillview Lodge provides support to people with Psychiatric Illnesses, Intellectual Disabilities and
mild Acquired Brain Injury. Hillview lodge caters for both male and female residents.
Ballarat region / SRS Referral Resource Kit
Page 18
Agencies that currently provide service to the srs:
-
Medication delivered by Chemists
Hairdresser
Psychiatric services
Centacare, Catholic Diocese of Ballarat
Uniting Care
APROTCH
Midlands Day Care
Elizabeth Brown Day Care
In-house activities:
-
Weekly arts program
Friday night happy hour
Numerous outings throughout the year.
Community based activities:
Many residents are involved with community based groups and are collected and returned to
the facility either by their family, support worker, bus or taxi.
Facilities available:
-
Gym
Lounge rooms with DVD’s
Fuse Ball table,
Piano
Board Games
Arts & Crafts
WII (Computer Games Console)
Guidelines:
Residents have the right to:
-
Quality care
Be kept informed about things that effect them
Personal and special care that meets an individual’s needs
Safe administration of medications
Complain about things that they are dissatisfied with through the Complaints Procedure.
Ballarat region / SRS Referral Resource Kit
Page 19
Responsibilities of residents:
-
Smoking confined to the designated area. Smoking is not permitted inside the premises.
28 days written notice of intent to leave is required.
Any visitors need to report to staff and sign in the visitors log book.
No illicit drugs.
Courtesy to your fellow residents.
Notification of the intention to be away from the premises is required especially for meal
times and/or overnight.
Responsibilities of Proprietor:
-
Provide all services as set out in the residential statement.
Consult all residents as soon as possible about any changes that may effect them.
Provide four weeks’ written notice to all residents of any proposed increases to fees.
Provide 28 days written notice to vacate.
House policies / procedures:
-
Smoking in designated areas only.
All cigarettes and lighters are to be handed in at 7pm of an evening. Returned 8am next
morning. No smoking allowed between these hours.
All radios, televisions and other equipment to be used with consideration of other
residents.
No entering other residents rooms without their consent.
Management retains the right to terminate residency without notice if the resident
becomes verbally or physically abusive or displays unacceptable behaviour.
What the new resident needs to bring with them:
-
Clothing and toiletries.
Medicare and Pension cards.
Medication and scripts.
All furniture is supplied.
Financial management:
Residents are encouraged to remain independent in all aspects of their life, including money
management. Families are requested to assist with money management, if required. However,
if assistance is required to handle finances and there is no family member or other suitable
person available Management can assist the resident to make a referral to the Guardianship
List for a Victorian Civil & Administrative Tribunal (VCAT) hearing. An administrator such as
State Trustees may then be appointed by VCAT.
Ballarat region / SRS Referral Resource Kit
Page 20
Staffing levels:
Days:
7am – 5pm. Between 2 – 6 staff
Nights:
1 sleepover staff
At least 1 PCA is on duty at all times.
Staff qualifications:
Personal Care Attendants’ – Certificate III in aged care, except cleaners.
Level of support provided:
Low level care
Ballarat region / SRS Referral Resource Kit
Page 21
6.
Kallara Care
Proprietor:
Ken Smythe
Address:
126 Cuthberts Road, Alfredton
Phone:
(03) 5334 1677
Fax:
(03) 5334 3266
Email:
kallaracare@netconnect.com.au
Location:
Kallara Care is located west of Sturt Street. Turn off Sturt Street West into Learmonth Street at
the major roundabout located near the Arch of Victory. Within two blocks, make a right hand
turn into Cuthberts Road. Proceed approximately 2 kilometers. Kallara Care is on the right
hand side adjacent to the ABC Learning Centre.
Number of beds:
68 beds
Adults over 18 years of age
Above pension level: 0
Bathrooms:
All but 4 bedrooms have shared en-suites. The 4 bedrooms without en-suites are located near
the main bathrooms having one at each wing.
Cost:
Below Pension level including rent assistance.
Payable fortnightly in advance.
Preferred payment options include
Centrelink Centapay, direct debit and State Trustees.
Demographics:
Kallara Care provides support to individuals with Psychiatric Illness, Intellectual Disability, and
care of residents with Low Level Dementia.
Kallara Care caters for both male and female residents.
Ballarat region / SRS Referral Resource Kit
Page 22
Agencies that currently provide service to the srs:
-
Centacare, Catholic diocese of Ballarat
Uniting Care
Ballarat Health Services – Psychiatric Services
Visiting Podiatrist and hairdresser (at residents cost)
Visiting General Practitioner available
In-house activities:
-
Uniting Care activity program – Monday’s
Gardening program available to interested residents.
Community based activities:
-
-
Several Day centre activities available
 Ethel Lowe
 Midland Day Centre
 APROTCH
Staff will assist in linking residents with suitable Day Centre activities
Facilities available:
Recreation Lounge plus smaller recreation lounges in each wing. Indoor pool table.
Guidelines:
Right and Responsibilities
House rules are kept to a minimum on the understanding that all people living and working at
Kallara will respect each other’s entitlement to privacy and personal space. Visitors are
welcome but must leave by 9.00pm.
Residents have the right to:
-
Quality care
Be kept informed about things that effect you
Personal and special care that meets their needs
Safe administration of medications
Residents’ Complaints Procedure in place.
Ballarat region / SRS Referral Resource Kit
Page 23
Responsibilities of residents:
-
Smoking confined to the designated area within the homes. Smoking is not permitted in
bedrooms, lounges or dining room.
Residents are responsible for Fire Brigade costs should they set the fire alarm off by
smoking in areas which are not designated for smoking
Residents who damage or break items or property belonging to others or the facility are
responsible for costs involves
Two week’s notice of intent to leave is required
Notification of the intention to be away from the premises is required
Courtesy to your fellow residents
Responsibilities of Proprietor:
-
Provide all services as set out in the residential statement.
Ensure all staff interact with residents in a way that reflects Kallara Care philosophy
Consult all residents as soon as possible about any changes that may effect them
Provide four weeks’ written notice to all residents of any proposed increases to fees
House policies / procedures:
-
Smoking in designated areas only
No entering other residents rooms without their consent
Management retains the right to terminate residency without notice if the resident
becomes verbally or physically abusive or displays unacceptable behaviour.
If the health of a resident deteriorates, management may request the assistance of Aged
Care Assessment Service (ACAS) or Psychiatric Assessment Team to advise the
appropriate level of care. This may result in the resident being required to transfer to
more appropriate accommodation.
What the new resident needs to bring with them:
This is subject to arrangement with the resident / their family, Case Worker or referral agency.
Ballarat region / SRS Referral Resource Kit
Page 24
Financial management:
Residents are encouraged to remain independent in all aspects of their life, including money
management. Families are requested to assist with money management, if required. However,
if assistance is required to handle finances and there is no family member or other suitable
person available, management of Kallara Care can assist the resident to make a referral to the
Guardianship List for a Victorian Civil & Administrative Tribunal (VCAT) hearing. An
administrator such as State Trustees may then be appointed by VCAT.
Please note that in accordance with the Health Services Act 1988, the Proprietor cannot
manage more than a nominal amount of money on behalf of any resident. Neither can the
Proprietor nor any members of staff accept appointment as a resident’s administrator or
guardian.
Staffing levels:
Mornings:
Afternoons:
Nights:
4 Personal Care Assistants, 1 cook, 1 administrative
2 Personal Care Assistants, 1 cook, 1 administrative
1 sleepover staff member
Staff qualifications:
All staff have level 3 Personal Care Assistance training. 2 staff are qualified at level 4.
Level of support provided:
Low level care
Ballarat region / SRS Referral Resource Kit
Page 25
7.
Landora Care
Proprietor:
June King
Address:
301 – 309 High Street, Learmonth
Phone:
(03) 5343 2303
Fax:
(03) 5343 2303
Location:
Landora Care is located in the small township of Learmonth. Landora Care is situated on the
shores of Lake Learmonth, where water sports are enjoyed for all to watch and enjoy. Fishing is
also allowed for those who enjoy this activity. The house is located near the corner of Church &
McKay Streets. It is a short walk to the local restaurant, milk bar and Post Office. Learmonth is
approximately 25 kilometers north of Ballarat.
Number of beds:
Below pension level - 30 beds
Adults over 18 years of age
Above pension level: 0
Bathrooms:
There are 12 shared rooms each with an en-suite.
There are 6 single rooms also available.
Cost:
Below Pension level including rent assistance
Preferred payment options include direct debit and State Trustees.
Fees are to be paid 2 weeks in advance at all times.
Demographics:
Landora Care supports individuals with special needs and Aged Care.
Landora Care caters for both male and female residents.
Ballarat region / SRS Referral Resource Kit
Page 26
Agencies that currently provide service to the srs:
-
Psychiatric Services
Centacare, Catholic Diocese of Ballarat
Disability Services
Doctor
Hairdresser
Pathology
In-house activities:
Activities are arranged Monday to Friday for those who wish to participate.
Community based activities:
Elizabeth Brown Day center – Planned activity groups
Community House – Eyre Street Ballarat – Learning.
Paintbox – S.M.B. Campus, Lydiard Street, Ballarat
Facilities available on site:
Theatre Room
Activities Room
Reading Room
Enclosed Fernery for Smokers
Guidelines:
Residents have the right to:
-
Choice of own health professionals
Receive quality care
Be treated with dignity and respect
Have privacy respected
Kept informed about relevant information
Personal and special care that meets an individual’s needs
Safe administration of medication
Satisfactory complaints procedure
Ballarat region / SRS Referral Resource Kit
Page 27
Responsibilities of residents:
-
No alcohol or drugs permitted on the Premises
Notify staff if leaving premises (in case of emergency).
Smoking in designated areas only
Read and sign residential statement re: house rules etc.
Responsibilities of Proprietor:
-
Ensuring resident is provided with services in residential statement
Consultation with residents’ regarding any changes that may effect them
Provide 4 week’s notice of any increase in fees
Ensure staff interact appropriately with residents
House policies / procedures:
Management has the right to terminate residency immediately if a resident’s behaviour or
actions represent a threat to others safety.
If a resident’s health deteriorates to a point where other services are required, appropriate
agencies will be notified and resident transferred in consultation with their doctor.
What a new resident needs to bring with them:
Personal clothing and toiletries
Medication and scripts.
Medicare and Pension card.
Rooms are all fitted out with necessary furniture including television.
Financial management:
Residents are encouraged to remain independent in all aspects of their life, including money
management. However, if assistance is required to handle finances and there is no family
member or other suitable person available Management can assist the resident to make a
referral to the Guardianship List for a Victorian Civil & Administrative Tribunal (VCAT) hearing.
An administrator such as State Trustees may then be appointed by VCAT.
Ballarat region / SRS Referral Resource Kit
Page 28
Staffing levels:
Day time – 2 Care coordinators’ and Proprietor
Nights – 1 or 2 staff as required.
Staff qualifications:
All staff have a Level III Certificate in Aged Care.
Level of support provided:
Low level care
Ballarat region / SRS Referral Resource Kit
Page 29
8.
Mulvra Aged Care & Disability
Proprietor:
Janice Holloway
Address:
231 Dowling Street, Wendouree
Phone:
(03) 5339 2442
Fax:
(03) 5334 1630
Email:
jewcrew@ncable.net.au
Location:
Mulvra Aged Care & Disability is located on the corner of Dowling & Williams Streets,
Wendouree. It is directly opposite the Wendouree swimming pool, tennis courts and football
oval. It takes approximately 10 minutes to walk to the Wendouree shopping precinct. Bus stops
are on Dowling Street and are several minutes walk.
Number of beds:
20 beds
Adults over 50 years of age
Above pension level: 0
Bathrooms:
1 bathroom shared between 2 private rooms.
1 private room en-suite
17 residents share 3 bathrooms & 4 toilets.
Cost:
Below Pension level including rent assistance.
Payable in advance.
Preferred payment options include Centrelink Centapay, direct debit and State Trustees
Demographics:
Mulvra Aged Care & Disability provides for 9 individuals with Intellectual Disabilities, 4
individuals Aged/Frail and 5 individuals with Psychiatric Issues.
Mulvra Aged Care caters for both male and female residents.
Ballarat region / SRS Referral Resource Kit
Page 30
Agencies that currently provide service to the srs:
-
Hairdresser weekly – resident pays.
Nail Beautician monthly – resident pays
Medical Practitioners – residents free to have own General Practitioner
Pharmacy – Pickup and delivery service
Centacare, Catholic Diocese of Ballarat
In-house activities arranged:
-
Bingo twice a week
Musicians visiting monthly
Community based activities:
-
Weekly bus trip to local shopping centre
Monthly musical outings i.e. morning melodies
Movie trips to the local cinema
Day centres utilised by some residents
Facilities available:
Dining rooms and lounge rooms utilised for activities
Guidelines:
Residents have the right to:
-
Choice of own health professionals
Receive quality care
Be treated with dignity and respect
Have privacy respected
Kept informed about relevant information
Personal and special care that meets an individual’s needs
Safe administration of medication
Resident’s complaints procedure in place
Responsibilities of residents:
-
Smoking in designated areas only
Alcohol only to be consumed in dining room
Courtesy to fellow residents
Shared rooms – lights and television off by 9.30pm
Residents are not to enter kitchen and laundry areas
Compliance with obligations in residential statement
Honour payment of monies owed to Mulvra
Ballarat region / SRS Referral Resource Kit
Page 31
Responsibilities of Proprietor:
-
Continued development and review of care plans with resident and/or guardian
Ensuring resident is provided with services in residential statement
Ensuring all staff reflect Mulvra’s philosophy
Consultation with residents regarding any changes that may effect them
Provide 4 week’s notice of any increase in fees
House policies / procedures:
Mulvra has the right to give 28 day’s notice to vacate if a resident’s behaviour becomes
unacceptable. Mulvra also has the right to terminate residency immediately if a resident’s
behaviour or actions represent a threat to others safety.
Mulvra cannot accommodate individuals experiencing chronic incontinence.
Residents also need to be able to transfer independently.
Kitchen and laundry areas are off limit to residents.
What the new resident needs to bring with them:
-
Personal clothing and toiletries.
Medication and scripts.
Health Care and Medicare Cards.
Personal belongings welcome including furniture which can be safely positioned in their
bedroom.
Financial management:
Residents are encouraged to remain independent in all aspects of their life, including money
management. However, if assistance is required to handle finances and there is no family
member or other suitable person available management at Mulvra can assist the resident to
make a referral to the Guardianship List for a Victorian Civil & Administrative Tribunal (VCAT)
hearing. An administrator such as State Trustees may then be appointed by VCAT.
Personal spending money can be kept safely at Mulvra with residents required to sign for all
transactions.
Ballarat region / SRS Referral Resource Kit
Page 32
Staffing levels:
Mornings:
Afternoons:
Nights:
2 Personal Carers weekday mornings
1 Personal Carer afternoons
1 Personal Carer overnight
Staff Qualifications:
Staff training levels consist of Personal Care Attendant Level lll Trainee, Personal Care
Attendant lll, 1 Registered Nurse.
Level of support provided:
Low level care provided.
Ballarat region / SRS Referral Resource Kit
Page 33
9. Mulvra Place
Proprietor:
Janice Holloway
Address:
231 Dowling Street, Wendouree
Phone:
(03) 5339 2442
Fax:
(03) 5334 1630
Email:
jewcrew@ncable.net.au
Location:
Mulvra Place is located on the corner of Dowling & Williams Streets, in Wendouree. It is directly
opposite the Wendouree swimming pool, tennis courts and football oval. It takes approximately
10 minutes to walk to the Wendouree shopping precinct. Bus stops are on Dowling Street and
are several minutes walk.
Number of beds:
15 beds
Adults over 60 years of age
Above pension level: 0
Bathrooms:
6 shared en-suites between 2 private rooms
2 private rooms sharing a bathroom
1 private room with private en-suite
Cost:
Below Pension level including rent assistance.
Payable in advance.
Preferred payment options include Centrelink Centapay, Direct Debit and State Trustees.
Demographics:
Mulvra Place provides for 12 individuals Aged/Frail and 3 individuals with Psychiatric Issues
(including dementia).
Mulvra Place caters for both male and female residents.
Ballarat region / SRS Referral Resource Kit
Page 34
Agencies that currently provide service to the srs:
- Hairdresser weekly – resident pays.
- Nail Beautician monthly – resident pays
- Medical Practitioners – residents free to have own General Practitioner
- Pharmacy – Pickup and delivery service
In-house activities arranged:
-
Bingo twice a week
Musicians visiting monthly
Community based activities:
-
Weekly bus trip to local shopping centre
Monthly musical outings i.e. morning melodies
Movie trips to the local cinema
Day centers utilized by some residents
Facilities available:
Dining rooms and lounge rooms utilised for activities
Guidelines:
Residents have the right to:
-
Choice of own health professionals
Receive quality care
Be treated with dignity and respect
Have privacy respected
Kept informed about relevant information
Personal and special care that meet an individual’s needs
Safe administration of medication
Resident’s complaint procedure in place
Responsibilities of residents:
-
Smoking in designated areas only
Alcohol only to be consumed in dining room
Courtesy to fellow residents
Residents are not to enter kitchen and laundry areas
Compliance with obligations in residential statement
Honour payment of monies owed to Mulvra
Ballarat region / SRS Referral Resource Kit
Page 35
Responsibilities of Proprietor:
-
Continued development and review of care plans with resident and/or guardian
Ensuring resident is provided with services in residential statement
Ensuring all staff reflect Mulvra’s philosophy
Consultation with residents regarding any changes that may effect them
Provide 4 week’s notice of any increase in fees
House policies / procedures:
Mulvra has the right to give 28 day’s notice to vacate if a residents behaviour becomes
unacceptable. Mulvra also has the right to terminate residency immediately if a residents
behaviour or actions represent a threat to others safety.
Mulvra cannot accommodate individuals experiencing chronic incontinence.
Residents also need to be able to transfer independently.
Kitchen and laundry are off limits to residents.
What the new resident needs to bring with them:
-
Personal clothing and toiletries.
Medication and scripts.
Health Care and Medicare Cards.
Personal belongings welcome including furniture which can be safely positioned in their
bedroom.
Financial management:
Residents are encouraged to remain independent in all aspects of their life, including money
management. However, if assistance is required to handle finances and there is no family
member or other suitable person available management at Mulvra can assist the resident to
make a referral to the Guardianship List for a Victorian Civil & Administrative Tribunal (VCAT)
hearing. An administrator such as State Trustees may then be appointed by VCAT.
Personal spending money can be kept safely at Mulvra with residents required to sign for all
transactions.
Ballarat region / SRS Referral Resource Kit
Page 36
Staffing levels:
Mornings:
Afternoons:
Nights:
2 Personal Carers weekday mornings
1 Personal Carer afternoons
1 Personal Carer overnight
Staff qualifications:
Staff training levels consist of Personal Care Attendant Level lll Trainee, Personal Care
Attendant lll, 1 Registered Nurse.
Level of support provided:
Low level Care.
Ballarat region / SRS Referral Resource Kit
Page 37
10.
Wynalla House
Proprietor:
Wynalla House Pty Ltd.
Address:
1 Howard Street, Sebastopol, 3356
Phone:
(03) 5335 5634
Fax:
(03) 5335 5635
Email:
wynallahouse@bigpond.com
Location:
Wynalla House is located in a half acre garden setting with open fields in many directions.
Wynalla has a bus stop at the front of the premises for those that need transport.
Number of beds:
3 shared rooms and 15 single rooms.
Males over 18 years of age
Above pension level: 0
Bathrooms:
4 shared bathrooms.
Cost:
Below Pension level including rent assistance.
Payable fortnightly in advance.
Centrelink Centapay, State Trustees and direct debit are the preferred options.
Demographics:
Wynalla House caters to individuals with Intellectual Disability, Psychiatric Illness, and
individuals with an Acquired Brain Injury.
Wynalla House caters for MALE residents ONLY
Agencies that currently provide service to the SRS:
-
Centacare, Catholic Diocese of Ballarat
Uniting Care
Ballarat region / SRS Referral Resource Kit
Page 38
In-house activities:
Walking group
Gardening group
Art group
Regular outings
Facilities available:
Outdoor undercover garden areas.
Lounge rooms with television.
Guidelines:
Residents have the right to:
-
Quality care
Individualised Quality Care.
Safe environment
Safe administration of medication
Be kept informed of things that effect them
Complaints procedure in place for residents
Responsibilities of residents:
-
Smoking is not permitted inside any part of the building including bedrooms
Alcohol may be permitted as per agreement with management and written residential
statement
Illicit drugs of any form are not permitted at all
Resident to inform staff when leaving the premises
Other as per residential statement
Responsibilities of Proprietor:
-
Provide all services as set out in the residential statement.
Consult all residents as soon as possible about any changes that may effect them
Provide four weeks’ written notice to all residents of any proposed increases to fees
House policies / procedures:
-
Management retains the right to terminate residency without notice if the resident
becomes verbally or physically abusive or displays unacceptable behaviour.
If the health of a resident deteriorates, management may request the assistance of Aged
Care Assessment Service (ACAS) or Psychiatric Assessment Team to advise the
appropriate level of care. This may result in the resident being required to transfer to
more appropriate accommodation.
Ballarat region / SRS Referral Resource Kit
Page 39
What the new resident needs to bring with them:
-
Toiletries, all health cards and pension cards
Clothing
Medication and any scripts
Financial management:
Residents are encouraged to remain independent in all aspects of their life, including money
management. Families are requested to assist with money management, if required. However,
if assistance is required to handle finances and there is no family member or other suitable
person available Management can assist the resident to make a referral to the Guardianship
List for a Victorian Civil & Administrative Tribunal (VCAT) hearing. An administrator such as
State Trustees may then be appointed by VCAT.
Staffing levels:
Days:
Nights:
7am – 6pm. Between 2 – 4 staff
1 sleepover staff
At least 1-2 PCA on duty during the day.
Staff Qualifications:
Manager – Diploma of welfare studies
Staff – Certificate lll in aged care.
Level of support provided.
Low level care
Ballarat region / SRS Referral Resource Kit
Page 40
Supported Residential Services
Preferred referral procedure
The following procedure has been developed in collaboration with the 10 pension level SRS’s in
the Ballarat region and is the preferred method of procedure for agencies referring individuals
into an srs:
Referral of individuals into Supported Residential Services is most desirable between Monday
and Thursday before 3pm. It is understood that this may not always be possible, however this
is the expressed wish of Proprietors and Managers of the SRS’s for a number of reasons
including:
-
SRS’s require that all individuals’ medication be in a Webster pack – this can only be
coordinated by a pharmacy and not all pharmacy’s are open after 5pm in the afternoon.
-
Over the weekend the SRS Proprietor/Manager is usually not at the facility to acquaint a
new resident, as well as support the existing residents in the transition of a new resident.
-
Over the weekend the extra supports that a new resident to an SRS may require are
often closed over the weekend and with limited knowledge of the individual this can lead
to inadequate support for the new resident.
-
Crisis situations can occur over the weekend with individuals new to the SRS and once
again support services are not open over the weekend to support the individual or the
SRS staff.
Referral procedure.
1.
Phone contact
Contact the SRS and identify if there is a vacancy
2.
Prospective resident to visit the facility with the referring agency
Organise a time for the prospective resident to see the residence, meet the Proprietor/Manager
and other residents and be offered the option to have a planned gradual entry to the facility.
Ballarat region / SRS Referral Resource Kit
Page 41
3.
Department of health SRS referral form
Department of Health SRS referral Form to be completed and either faxed or emailed – please
refer to the information on the individual SRS’s for this information.
The Mandatory fields to be completed on this form include:
-
Consent to release information
Medication information
Behaviour information – particularly relating to violence, sexualized behaviours, and antisocial behaviours that have been displayed in the last 12 months.
Please note that incomplete forms may be sent back and delay the placement. In this situation
further contact should be made with the Proprietor / Manager.
4.
Negotiation with SRS proprietor/manager
Discussions with Proprietor/Manager regarding the placement of the individual in the facility
5.
Day of arrival
On the day the new resident arrives at the SRS they are to be accompanied by someone from
the referring agency. Please ensure the individual has with them:
 Clothing
 Toiletries
 Medication/Scripts
 Medication chart
6.
Follow up from the referral agency
The referral agency is to contact the SRS a week following the individual moving in to assess
how the individual is going.
“referral of individuals into supported residential services is most
desirable between Monday & Thursday before 3pm”
Ballarat region / SRS Referral Resource Kit
Page 42
Supported Residential Service (SRS) Referral Form
Name of SRS
Part A: for completion by client or client’s representative (if applicable)
Consent to release information
I___________________________________________________________________________________
(name of person giving this consent)
Consent for the information collected on the attached srs referral form to be released to the srs provider
who will be providing accommodation and care to:
(name of person being referred)
Signed:
(signature of person giving this consent)
date:
Representative name:
Representative relationship:
phone:
Note: this consent is requested in order to comply with privacy legislation
Part B: for completion by referrer
Reason for referral to SRS
I
am familiar with the above-named SRS and the services it provides its residents. I consider that referral
of this client to the SRS is appropriate because:
Signed
date
Position
Agency
phone
Client details
Surname
first name
Date of birth
gender
Language
religion
□m
□f
Current address
Ballarat region / SRS Referral Resource Kit
Page 43
If client is residing in another SRS
Name of SRS
phone
If the client has private health insurance
Insurer
ref. number
Next of kin details
Name
relationship
Address
phone
Medical practitioner
Name
phone
Address
If the client has a guardian
Name
Address
client ref. number
If the client has an administrator
Name
Address
client ref. number
Pension details
Type of income
□veterans affairs
□overseas pension
□centrelink
Client ref. number
Medicare number
expiry date
Taxi concession card number
expiry date
Ballarat region / SRS Referral Resource Kit
Page 44
Medication
This information to be provided by client’s health provider
Drug name
dose
frequency
Does client have the medication/scripts with him/her?
duration
last taken
□ yes □ no
Safety Net Details?
Please specify any anticipated side effects of medication
Physical status
Please list any pre-existing medical conditions or allergies
Ballarat region / SRS Referral Resource Kit
Page 45
Cognitive status
Please list any cognitive issues to which srs staff need to be alerted.
e.g. orientation to time and place; dependence in decision making; memory impairment; other
Disability
If the client is registered with disability services (dhs)
Primary disability
Case Manager
phone
Mental health status
Please specify any mental health issues to which staff need to be alerted
If the client is subject to a community treatment order
Treating Clinician
phone
Behaviour
list any behaviour that may require special consideration
□ self-harm
□ smoking
□ physical aggression □ wandering
□ verbal aggression □ drug/alcohol
□ self-motivation
□ capacity to share
□ impulse control
□ capacity for cooperation
□ capacity to socialise
□ other
Details
Ballarat region / SRS Referral Resource Kit
Page 46
List any known “triggers” for problem behaviour
personal care
no
assistance
prompting/
supervision
□
□
□
□
□
□
□
□
□
□
eating / drinking / diet
mobility
showering / bathing
shaving / grooming
dressing
dental hygiene
toileting
foot care / nail care
laundry
housekeeping
□
□
□
□
□
□
□
□
□
□
active
assistance
□
□
□
□
□
□
□
□
□
□
Aids and appliances
Does client use any aids or appliances?
Mobility
Communication
Other
□ stick
□ glasses
□ dentures
□ frame
□ hearing aid
□ continence aids
□ wheelchair
□ interpreter
□ other
□ other
Comments
Community living skills
Is the client able to access public transport?
□yes □no
Is the client able to make and keep appointments?
□yes □no
Recreation/socialization
If the client attends any community based social activities, please provide details
Ballarat region / SRS Referral Resource Kit
Page 47
If the client has interests or hobbies, please provide details
Relevant health and community services
If the client has a case manager
Name
phone
Organisation
Address
If the client currently accessed other services, please provide details
Organisation
contact person
Address
phone
Organisation
contact person
Address
phone
If the client has been referred to additional services, please provide details
Organisation
contact person
Phone
Organisation
contact person
Phone
Ballarat region / SRS Referral Resource Kit
Page 48
Other relevant information/additional details
e.g. Dietary requirements.
Name
position
Organisation
Signature
Ballarat region / SRS Referral Resource Kit
date
Page 49
Ballarat Region pension level Supported Residential Services
(SRS) Referral Resource Kit.
Quick reference sheet
Browen-Lee, Ballarat
105 Lexton Street, Ballarat – Ph 5339 1933
Browen-Lee, Bacchus Marsh
5 Griffith Street, Bacchus Marsh – Ph 5367 8788
1. Identify most appropriate SRS for
the individual
2. Phone the SRS to identify if there is
a vacancy
Buninyong Lodge
Midland Highway, Buninyong – Ph 5341 3001
3. Prospective resident to visit the
SRS with the referring agency
Golden Gate Lodge
218 Western Highway, Ararat – Ph 5352 2474
4.
Hillview Lodge
1 Moola Street, Ballarat – Ph 5332 2093
Located in pension level SRS referral
resource
Kallara Care
126 Cuthberts Road, Alfredton – Ph 5334 1677
Landora Care
301-309 High Street, Learmonth – Ph 5343 2303
Mulvra Aged Care & Disability and Mulvra Place
231-235 Dowling Street, Wendouree – Ph 5339 2442
5. Negotiations with SRS Proprietor/
Manager
6.
Wynalla House
1 Howard Street, Sebastopol – Ph 5335 5634
Ensure on day of arrival that new
resident has required items
(please refer to referral resource kit)
7.
Ballarat region / SRS Referral Resource Kit
Complete Department of Health
SRS referral form
Follow up within 1 week with SRS
regarding any issues relating to
new resident placement
Page 50
SAVVI supporting connections
A service of Centacare – Catholic Diocese of Ballarat Inc.
Main office
2 – 4 Peel Street Nth, Ballarat, 3350 Vic.
t 5337 8999 f 5332 4465
centacare.org.au
centacare@centacareballarat.org.au
Ballarat region / SRS Referral Resource Kit
Page 51