System and Data
Backup and Restore Solutions
Presented by MicroAge, Symantec and IBM Canada
April 24, 2008
Agenda
• Introduction to MicroAge
– Brett Beranek, MicroAge Marketing Director
• Backup and Recovery Software Solutions
– Patrick Richer, Software Director, MicroAge
– Kosta Manoliadis, System Specialist, MicroAge
• Data Storage Hardware Solutions
– Matthew Bedernjak, IT Specialist, IBM Canada
• Q&A
© 2008 MicroAge
MicroAge at a glance
• Canada’s leading network of independently owned systems
integrators and value-added resellers
• Over 40 locations across Canada, many in operation since
1981
• Specializing in multi-vendor turnkey solutions: hardware +
software + technical & professional services
• Vast experience in SME & public sector
© 2008 MicroAge
MicroAge Delivers
• IT Solutions
• Industry-leading IT products
• IT consulting
• Procurement planning
• Training
• Technical support
• Flexible leasing/financing
options
© 2008 MicroAge
MicroAge: your trusted
business technology partner
• Highly qualified local IT
personnel
• Proven experience and IT
knowledge breadth and
depth
• Strength of national
network
• Commitment to customer
service excellence
© 2008 MicroAge
Backup Exec 12 and
Backup Exec System Recovery 8
Manage. Secure. Recover.
Name, Kosta Manoliadis
Title, Systems Specialist
Date, April 24th
Agenda
1
Today’s IT Challenges
2
Backup and Recovery Challenges
3
Backup Exec 12
4
Backup Exec System Recovery 8
5
Support and Educational Services
6
Questions
7
Backup Exec 12 and Backup Exec System Recovery 8
7
Today’s IT Challenges
Malicious
Threats
Human
Error
Natural
Disasters
Infrastructure
Failures
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8
The Windows Recovery Challenge
Windows
Data
Windows
Operating System
Windows
System
Configuration & User Settings
Backup Exec 12 and Backup Exec System Recovery 8
9
The Windows Recovery Solution
Recover Critical Customer Information
Recover Essential Applications
Complete Data
Backup
Exec
Protection
Preserve Valuable Financial Records
Windows
Meet Service
Level Agreements
Operating System
Meet Recovery Point Objectives
Backup
Exec
Reliable
System
System
Recovery
Recovery
Configuration & User Settings
Keep Your Business Up and Running!
Backup Exec 12 and Backup Exec System Recovery 8
10
Introducing Backup Exec 12 for
Windows Servers
The Gold Standard in Windows Data Protection
Announcing Backup Exec 12
The Gold Standard In Windows
Data Protection
• Optimized Support for Microsoft
Windows Server 2008
• Integration with Market Leading
Symantec Products
• Enhanced Granular Recovery of
Critical Application Data
• Enhanced Platform Protection
Backup Exec 12 and Backup Exec System Recovery 8
12
Complete Microsoft Windows Server
2008 Support
• Optimized to Support Microsoft Windows Server 2008
– “No
Windows
Files Left
2008Behind”
File System
– Backup
Support
Execincluding
will snapshot
Compressed
all Windows
and Encrypted
Server 2008
Volumes using Volume Shadow Copy Service (VSS)
– Support
First backup
for Active
and recovery
Directorysolution
2008 and
Microsoft
new Read
certified
Onlyfor
Domain
Windows
Controller
Server 2008
– Scalable “Failover
backup and
Cluster”
recovery
support
for Windows
for growing
Server
Windows
2008 environments
– Support for the basic Windows Server 2008 – new Server Core version
Backup Exec 12 Media Server
SharePoint
Exchange
Active Directory
SQL
Backup Exec 12 and Backup Exec System Recovery 8
13
Integration: Symantec Endpoint
Protection
• Backup Exec tracks ThreatCon status via Symantec Endpoint Protection (SEP) Integration
• Easily configure backup jobs with a Symantec ThreatCon sensitivity threshold
• If the ThreatCon level is reached, jobs automatically launch with “run now” status
• Proactively run a backup before a malicious attack can cause data corruption
Backup Exec 12
Protected Servers
Backup Exec 12
Media Server
Backup Exec 12 and Backup Exec System Recovery 8
14
Integration: Symantec Online Storage
for Backup Exec
Workstations
1
App/File Servers
Backup Exec runs a
backup job to
Backup Exec
Server
Backup Exec Server
2
A copy job is
configured to send
backup to SPN
3
Backup is
compressed and
encrypted and sent
over Internet
4
A copy of the backup
is stored off-site at
SPN server farm
Backup Exec 12 and Backup Exec System Recovery 8
15
Advanced System Recovery
• Enhanced Disk-based System Recovery supports Windows Server 2008
• Complementary Backup Exec for Windows Servers System Recovery Option
– Dissimilar Hardware Recovery In Minutes (Restore Anyware)
– P2V/V2P Virtual Conversion
– Customizable Symantec Recovery Disk
• Streamlined, Lower Priced Offering to the Backup Exec System Recovery Server
Edition
• Does Not Include The Following
–
–
–
–
–
–
Offsite Copy Functionality
Incremental Recovery Points
Google Desktop or BE Retrieve Integration
Event-driven Recovery Points
Centralized Management
LightsOut Restore
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16
Enhanced Granular Recovery
Technology Benefits
• Eliminate Exchange Mailbox Backups Forever!
• Restore emails, files and user attributes quickly and easily
• NEW: Backup to removable storage devices
• NEW: Automatic deletion of expired jobs to save storage space
• NEW: Off-Host support for Exchange Backups for enhanced performance
Backup Exec 12
With Patent Pending
Granular Recovery Technology
SharePoint Agent
Exchange Agent
Active Directory Agent
Backup Exec 12 and Backup Exec System Recovery 8
17
New Calendar – Day View
• Quickly view all
backup jobs
scheduled
• Track backup
and recovery
completion
• Efficiently
manage
multiple backup
jobs
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18
New Integrated Evaluation and
License Information
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19
Symantec Backup Exec –
A Proven Leader
Delivering Complete Data Protection
to Over 1.5 Million
Windows Customers Globally
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20
The Benefit to You…
Complete Windows Data Protection
Optimized Backup and Recovery for Windows Servers
Scalable, Cross Platform Protection for Large Environments
Efficiently Secure, Backup and Archive Critical Data
Integration with Market Leading Symantec Products
Reliable Data and System Recovery in Minutes
Restore Granular Data in Seconds
Enhanced Granular Recovery Capabilities
Unmatched Recovery of Leading Microsoft Applications
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Introducing Backup Exec System
Recovery 8
The Gold Standard in Complete Windows System Recovery
Are Your Servers Indestructible?
• 85% of Systems Are Not Backed Up
• 53% of Loss Due to H/W or S/W
• 38% of Loss Due to Human Error
You DO NOT need a major disaster to need rapid system recovery.
Everyday occurrences cause a system loss.
Backup Exec 12 and Backup Exec System Recovery 8
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Backup Exec 12 and Backup Exec System Recovery 8
24
Award Modular BIOS v6.473, an Energy Star Ally
Copyright {C} 1994-2003, Award Software Inc.
System Recovery – The New, Automated Way
Pentium 4 Centrino Mobile Processor
Memory Test: 1024MB OK
Award Plug and Play BIOS Extension v1.0A
Copyright {C} 1995, Award Software Inc.
Detecting primary master hard disk...
FAILED
Device I/O error: Unable to read sector 0 on primary hard disk
Press any key to reboot...
Press DEL to enter SETUP
2/16/2008 W3HU4-877FH4-08
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25
What Have You Got to Lose?
• What would you lose if
one of your servers
crashed …
– Sales transactions
– Employee productivity
– Production
– Email & other business data
– Reputation
On average, enterprises lose between
$84,000 and $108,000 (US) for every hour
of IT system downtime*
* Source: Consolidated estimates by leading IT industry analysts – Gartner, IDC, Forrester, Yankee Group
Backup Exec 12 and Backup Exec System Recovery 8
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What if you could…
• Recover a failed server in minutes instead of
hours or days?
– Recover to completely dissimilar hardware
– Recover to a virtual server
• Reduce the cost and complexity required to test,
maintain or recover a server?
• Eliminate risks associated when making
changes to critical systems?
Backup Exec 12 and Backup Exec System Recovery 8
27
Backup Exec System Recovery 8
The Gold Standard In Complete
Windows System Recovery
• Rapid, Reliable Recovery – even to Dissimilar
Hardware and Virtual Environments
• Flexible Offsite Protection and Enhanced
Recovery Capabilities
• Innovative Multi-product Integration with
Market Leading Technologies
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Complete Windows System Recovery
In Minutes
NAS / SAN Device
X
System
SCSI, SATA, SAS
X
Protected System
USB / Firewire
Flash Memory
System
Dissimilar Hardware
Offsite Copy
FTP Server
CD/DVD
System
Virtual System
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Powerful P2V and V2P Conversion
1
2
3
4
5
Take
Physical System
Recovery
Point
Convert (P2V)
Recovery
Point to Virtual
Load System
In a Virtual
Environment
VMware
Supports:
VMware ESX Server
VMware Server
VMware Workstation
Microsoft Virtual Server
Conversion
Process
Use in Production
Or for Test
Purposes
Convert Back
To Physical
If Desired (V2P)
MSFT Virtual Server
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Easy-To-Use Interface
• Simple
• Incorporates Automated
Best Practice Decision
Making and Reporting
– Backed Up
– Attention Needed
– At Risk
• Calendar Timeline for
Past, Present, and Future
System Protection Status
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Centralized Management
Manage Page
• Central View of All
Managed Activity
• Add Groups
• Add Computers
• Create Backup Jobs
• Assign Backup
Destination
• Drag and Drop
Workspace
• Filter on Systems
• View Status
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New Core Functionality
Backup Exec System Recovery 8
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Complete Microsoft Windows Server
2008 Support
• Optimized to Support Microsoft Windows Server 2008
– “No Files Left Behind” – Backup Exec System Recovery will snapshot all
Windows Server 2008 Volumes using Volume Shadow Copy Service (VSS)
– Microsoft certified support for complete Windows system protection
Recover Existing System
Recover to Dissimilar Hardware
Recover to a Virtual System
Backup Exec 12 and Backup Exec System Recovery 8
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Flexible Offsite Protection
• Enhancing Your Disaster Recovery Efforts
– Select up to two offsite destinations
– Offsite destinations can include USB, network
locations, even FTP
USB
Recovery
Point
Copy
NAS / SAN
Protected System
Primary
Destination
FTP Server
Backup Exec 12 and Backup Exec System Recovery 8
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Integration: Symantec ThreatCon
• Set Event Triggers to run
a backup when the
Symantec ThreatCon
level changes
• Integrates with Symantec
ThreatCon and
DeepSight Threat
Management System
• Choose which level best
meets required protection
needs
Backup Exec 12 and Backup Exec System Recovery 8
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NEW! Granular Restore Option*
• Restore granular data in
seconds – without requiring
a full system recovery
• Restore Exchange email,
folders or entire mailboxes
• Recover Microsoft
SharePoint Server
documents from a single
system recovery point
• Restore files and folders
with the ability to search
multiple recovery points at
the same time
• Simple, multi-tab interface
*Replaces the Backup Exec System Recovery Exchange Retrieve Option
Backup Exec 12 and Backup Exec System Recovery 8
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Intelligent Removable Media Support
• Backup Exec System Recovery 8 uniquely identifies removable media
• Jobs succeed regardless of drive letter changes
MONDAY
TUESDAY
USB Drive E:\
File Server C:\
USB Drive D:\
File Server C:\
Removable Media D:\
(such as external hard drive
or .mp3 player)
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Relieving IT Administration Headaches…
Headache
Solution
Benefit
Need to perform bare metal
server recovery to different
hardware configuration
Restore Anyware™
Bare metal recovery to dissimilar
hardware
Malicious attacks cause data
corruption before a backup can
be performed
Proactive ThreatCon Backup
Proactively run a backup before a
malicious attack can cause data
corruption
Need to get backups off-site
Backup to FTP location
Automatically send a copy of the
backup off-site to enhance
disaster recovery capabilities
Trying to manage multiple
Backup Exec System Recovery
systems one at a time
Integration with Altiris
Notification Server
Centrally manage multiple
Backup Exec System Recovery
systems
Recovering Exchange or
SharePoint data from an image
backup takes a lot of time and
disk space
Granular Restore Option
Restore individual emails,
mailboxes, documents or files in
seconds from a standard image
backup
Windows changes drive letters for
removable media devices
requiring manual reconfiguration
Removable Media Support
Able to use removable media
without manual reconfiguration
Presentation Identifier Goes Here
39
Real Life Scenarios
Backup Exec System Recovery 8
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Real Life Story
2:00 PM
Server was breached (on a Friday)
3:00 PM
Breached discovered
Spent 1 hour evaluating how company got hacked
4:00 PM
Determined via port scan and uploaded script
Created Recovery Point “as-is” to capture the hack
Conduct post-mortem to find the hack and future proof
4:15 PM
Find and restore last “clean” Recovery Point
4:45 PM
Server functioning properly again
• Symantec Partner working over the phone with IT
• IT administrator had never used Backup Exec System Recovery
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Key Questions to Ask Yourself
• Do you currently have a Windows system recovery solution
in place?
• How confident are you that you could quickly recover critical
Windows servers, desktops, or laptops with your existing solution?
• What is your current process to restore in the event of a system
failure? What about at remote offices?
• How long does it typically take you to recover from a system
failure?
• How much does downtime cost your organization?
• Would it benefit your organization to restore systems to dissimilar
hardware or to virtual environments?
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Relieving The IT Administration
Headache
• Recover from complete disaster (bare metal recovery)
• Recover from system corruption (virus/worm)
• Recover from failed upgrade/application install (change
mgmt)
• Conduct performance/preflight testing (physical or virtual)
• Simplify complete hardware migrations
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The Benefit to You…
Complete System Recovery
Rapid, Reliable System Recovery
Dissimilar and Virtual Environments
Flexible Protection and Recovery
Onsite and Offsite Backups
Enhanced Granular Recovery Capabilities
Easy To Use and Manage
Meet Needs of Small Customers
Scale Into Larger Windows Environments
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Tools for Today’s
Storage Challenges
Matt Bedernjak
Senior IT Specialist – System Storage
IBM Canada
© 2008 IBM Corporation
© 2007 IBM Corporation
Challenges – Variety, Volume, and Velocity
Variety of Information
E-mails
Web
content
Media
Documents
Reports
Source: IDC Disk Systems
Forecast, Midyear Update
Information holds the promise of
bringing a variety of new types of
information to the people who need it
Volume of Data
Data is growing exponentially. IDC
estimates continued 60% yearly
growth of new disk PB shipped
PB
80% of problems are
reported by end users
Velocity of Change
Organizations are under tremendous
pressure to deliver the right
information services. 85% of
problems are caused by staff
changing something. 80% of problems
not detected by staff until reported.
© 2007 IBM Corporation
IBM System Storage - Strategy
Intelligent Management. Protected Information. Smarter Insights.
Leverage Information
 Capitalize on data sharing for collaboration
 Align storage investment, information value
Mitigate Risk
 Address regulatory, security requirements
 Keep your business running continuously
Enable Business Flexibility
 Flexible, On Demand IT infrastructure
Optimize IT
 Automate and Simplify IT operations
 Protect your IT investment
 Optimize Performance, Functionality
Get the most value from your information
© 2007 IBM Corporation
IBM System Storage Family
IBM TotalStorage SAN Volume Controller
•Open Server Virtualization
•Pools heterogeneous disk
•Common Copy Services
•Centralized management
Entry Workgroup
Storage
N Series
NFS, CIFS, iSCSI, FC
DS6000
series
DS8000
series
N7700 / N7900
Departmental
Mid-range Storage
Enterprise Storage
Continuum
Unix/Windows
DS4800
N5200/ N5300 / N5600
DS4700
FC
DS3200/3300
DS3400
DS4200
N3300/3600
SAS
S-ATA
© 2007 IBM Corporation
IBM System Storage – Disk Systems
SAN Volume Controller
 SAN Volume Controller provides network-based
disk virtualization for IBM and non-IBM disk
resources
DS family
 The industry’s broadest range of disk storage systems
 Advanced copy services: FlashCopy, Metro Mirror,
Global Mirror
N series
 Disk Systems that offer an intermix of FCP, iSCSI and
NAS protocols in filer and gateway models,
SnapSuite™ copy services
© 2007 IBM Corporation
IBM System Storage DS3000 series
 Fully-featured storage systems targeted for entry-level
and secondary storage requirements
►
designed to deliver high-end functionality at an attractive
cost-per-GB
 Managed by powerful / intuitive DS3000 Storage Manager
software
►
premium feature software available such as Flash Copy &
Volume Copy
 Supports Serial Attached SCSI (SAS) in a 2U enclosure
 NEW 1TB SATA drive support
 Single or dual-active controllers and up to
 48 SAS drives
© 2007 IBM Corporation
IBM System Storage DS3000 series
DS3200
DS3300
 3-Gbps SAS connect
to host
 Direct-attach
 For System x
 1-Gbps iSCSI connect
to host
For System x &
BladeCenters
DS3400
 4-Gbps Fibre
connect to host
 Direct-attach or SAN
 For System x &
BladeCenters
 Base 2U, 12 disks
 Support for up to 48 SAS and SATA disks
 Expansion via EXP3000
 Dual Power Supplies, Dual Controller
 Starting under $5,500 CDN
© 2007 IBM Corporation
IBM System Storage DS4000 series
 Full-featured midrange storage designed for wide-ranging open
systems environments
►
compute-intensive applications, consolidation, tiered storage
 60,000+ Cumulative DS4000 Systems Shipped to Customers
 4 Gbps FC connectivity with support up to 224 FC/SATA drives
© 2007 IBM Corporation
IBM System Storage DS4000 series
 DS4800 has 4 models that support both FC and
SATA HDD’s and expand to 224 HDD’s for a total
capacity of 224TB’s of SATA or 67.2 TB’s of FC
capacity
►
►
►
►
Model 80 - performance model price enhanced
Model 82 – performance enhanced
Model 84 – performance and cache enhanced (8 GB cache)
Model 88 – performance and cache enhanced (16 GB cache)
4Gb/s
DS4800
DS4700 Express
 DS4700 has 2 models that support both FC and
SATA HDD’s and expands to 112 HDD’s for a total
capacity of 112TB’s of SATA or 33.6 TB’s of FC
capacity
►
►
Model 70 – price performance leader (4 host ports/2GB cache)
Model 72 – connectivity and cache enhanced (8 host ports/4 GB
cache)
DS4200 Express
EXP420 Express
 DS4200 has 1 model that supports SATA
HDD’s and expands to 112 SATA HDD’s for a
total capacity of 112TB’s
►
Lowest priced DS4000 series
New – 1TB SATA drives
EXP810
© 2007 IBM Corporation
DS3000 and DS4000 Usage
DS4800
Increasing performance and functionality
Up to 224 FC/SATA disks
DS4700
up to 112 FC/SATA disks
DS3400
DS4200
up to 112 SATA disks
Up to 48 SAS disks
DS3300
Up to 48 SAS disks
DS3200
Up to 48 SAS disks
SMB
Remote Office
Department
Data Center
• SAS connectivity
• Shared DAS
• Simple management
• Snapshot replication
• First external RAID
• FC connectivity
• Shared DAS
• Entry-level SANs
• Simple management
• Snapshot replication
• FC connectivity
• Homogeneous SANs
• Configuration
flexibility
• Simple management
• Data replication
• FC connectivity
• Heterogeneous SANs
• Highest performance
• Extensive configuration
flexibility and replication
services
© 2007 IBM Corporation
IBM NSeries - Low Price Unified Storage Model
Mix File and Block Protocols in the same system
Fibre Channel
SAN
iSCSI
SAN
N3300
NFS File
Services
CIFS File
Services
N3600
 One architecture for SAN and NAS storage
 Unique ability to consolidate file and block storage on single system
 Can be used for either primary or secondary storage
55
IBM System Storage N3000 series Sales Training
February 12, 2008
© 2007 IBM Corporation
The Value of N Series Systems
FAS3020
N5200
 Reduce the cost and
complexity of managing
 Common OS, advanced
software features, and
system / storage
management tools on every
system
N3600
 Each system supports the
same network protocols:
NAS, iSCSI, FC SAN
...simultaneously
 Production and archive data
N3300
can reside on a single
system …intermix FC and
SATA drives
 Non-erasable, Nonrewritable data protection
integrated for archival
 Snapshot tools for
68TB
68drives
SAS, FC & SATA
56
Exchange, Sharepoint, SQL,
Oracle, VMWare
104TB
104 drives
SAS, FC & SATA
84TB
168 drives
FC & SATA
February 12,
2008
© 2007 IBM Corporation
IBM System Storage – Tape Systems
Tape Systems Virtualization
 Virtualization allows disk arrays to front end tape
workloads, to leverage the speed of the disk with the
cost benefits of tape, eliminating the need to manage
the movement of the data from the disk to tape.
Tape Automation
 Tape libraries automate the manual task of
mounting cartridges to drives, making data
accessible 24x7
Tape Drives
 First to offer data encryption at the Tape Drive level
 IBM drives the technology used by the tape industry in
Linear Tape Open (LTO) and Enterprise tape systems
© 2007 IBM Corporation
Tape
automation
Tape
virtualization
IBM System Storage TS family
Enterprise
Class
Midrange
Entry Level
TS7740
(mainframe)
TS7520
(distributed)
TS3200
TS3500
TS3100
3494
TS3310
Tape
drives
TS3400
TS2230
TS1030
TS1120
© 2007 IBM Corporation
Introduction of Half-high IBM Ultrium 4
Technology
 Fourth Generation of LTO Tape Drive
►120
MB/sec performance native data transfer
rate
►800
GB capacity (up to 1.6 TB at 2:1
compression)
►Continued
media support of prior generations
 Enhanced Security - Encryption of data
►Hardware
encryption and decryption core and
control core resides in the IBM Ultrium 4 tape
drive
►Supports
application managed encryption
 Platform Support
►IBM
System x, System p, and others
supporting 3Gbps SAS attachment
►Selected
platforms from HP and Sun
Microsystems
►Selected
versions of Microsoft Windows™ and
© 2007 IBM Corporation
IBM System Storage TS2240 Tape Drive
Express Model
 TS2240 addresses the rapidly changing business environments
►Security
●Supports application managed encryption of data
●Continued support of Write Once, Read Many (WORM) media
►Investment
protection
●The 3 Gbps SAS interface allows for attachment in many IT
environments
●3-year warranty is standard in most countries
►PN/SEO
3580S4E
© 2007 IBM Corporation
IBM TS3100 & TS3200 Tape Library Express Models
Support the new HH LTO 4 Tape Drives
 End-user flexibility and easy to use functionality
►
►
►
Barcode reader and remote management are standard features
Removable tape cartridge magazines
Three year standard warranty is standard, and basic parts are customer
replaceable units (CRU)
 Multiple drive options
►
►
►
Up to two half-high drives with TS3100
Up to four half-high drives with TS3200
Mix HH LTO Gen 3 or HH LTO Gen 4 within the same library
 Large Tape Storage capacity for rack mount environment
►
►
►
24 or 48 data cartridge slots
19.2 TB of native storage capacity (38.4 with 2:1 compression) with TS3100
38.4 TB of native storage capacity (76.8 with 2:1 compression) with TS3200
IBM TS3100
IBM TS3200
© 2007 IBM Corporation
Not all LTO Tape Offerings are the Same..
Industry Standard LTO 3/4 Features
400/800 GB Native Capacity
80/160 MB/s Native
128MB/256MB buffer
WORM Enablement
Native Switched Fabric 2/4 Gb Fibre Channel
IBM LTO Exclusives are from
Enterprise Tape Experience
IBM LTO Exclusive Features
IBM Enhanced Speed Matching (30-120MB/s)
Lower Power requirements (Nominal / Sleep Modes)
Statistical Analysis and Reporting System (SARS)
Magneto-resistive Flat-lap head
Surface Control Guiding
Individual track calibration
Low-mass, dual-stage actuator
Dynamic Compression Look-ahead
Independent loader, threader motors: positive pin retention
Graceful dynamic braking on power interruption
Highly integrated copper electronics
Teflon-coated trays
Stainless steel locating pins
© 2007 IBM Corporation
Summary
 IBM is Very Committed to the Storage
and Information Infrastructure Needs
of Our Clients
 We are Investing Broadly In
►
►
►
►
►
►
Basic Recording Technology
Systems Integration
Virtualization
Resiliency, High Availability and
Disaster Recovery
Management and Automation
Emerging Needs in Archiving,
Scalable Modular Systems,
Compute/Storage Integration,
Embedded Systems, Green
Efficiencies
• Questions?
© 2008 MicroAge
Thank You!