Lesson 8
Understanding
Conflicts and Their
Resolution
Next Generation Science/Common Core Standards Addressed!
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WHST.9-12.5 Develop and strengthen writing as needed by planning,
revising, editing, rewriting, or trying a new approach, focusing on
addressing what is most significant for a specific purpose and audience.
(HS-PS1-2)
Bell Work!
Define conflicts and identify
some causes of conflicts.
 Define conflict resolution and
the skills it requires.
 Describe the techniques for
preventing and controlling
conflicts.
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Terms
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Conflict
Conflict
resolution
Cultural diversity
Decision-making
skills
Emotional
support
Interest Approach
Identify conflicts you have been
involved in.
 What were the causes of the
conflicts?
 How were the conflicts resolved?
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Terms
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Empathy
Gossiping
Harassment
Invasion of privacy
Jealousy
Problem-solving skills
Reconciliation
Sexual harassment
Conflict
A conflict is a difference of opinion
between two or more people.
 Two parties are in competition
with each other.
 Conflicts are disruptive and
destructive to a group.
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Causes of conflicts.
Jealousy
 Gossiping
 Dirty looks or stares.
 Invasion of privacy
 Harassment
 Cultural diversity
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Conflict resolution
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Conflict resolution is using techniques
that allow people to resolve problems
that arise between them.
It enables people to reconcile.
Reconciliation is the act of
reestablishing friendships after a
conflict.
Conflict resolution involves
two types of skills.
Problem-solving skills
 Decision-making skills
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Steps in problem solving.
Identify the problem.
 Evaluate the problem.
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Steps in problem solving.
Gather information about the
problem.
 Generate alternatives.
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Steps in problem solving.
Decide on an appropriate plan.
 Select and plan a course of
action.
 Carry out the plan of action.
 Evaluate the results.
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Questions that need to be
asked when making decisions.
What is the decision that needs to
be made?
 What are the available choices or
alternatives?
 What consequences are
associated with each of these
choices or alternatives?
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Questions that need to be
asked when making decisions.
Is the decision based on accurate
information?
 How successful was the
decision?
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What techniques can be used in the
prevention and control of conflicts?
When conflict is present it causes
an environment to be unsettled.
 People become uncomfortable.
 They are not able to act in a
comfortable manner or perform
adequately.
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Techniques that may prevent
or control conflicts.
Avoid roadblocks.
 Control issues.
 Increase tolerance.
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Techniques that may prevent
or control conflicts.
Increase emotional support.
 Allow people to talk.
 Be part of the solution.
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Review/Summary
What are conflicts, and how are
they caused?
 What is conflict resolution, and
what skills does it require?
 What techniques can be used in
the prevention and control of
conflicts?
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The End!