phanikumar t
E-mail: phanikumar1984@gmail.com
Phone: (M) 00-960-7466304
Shangri-La's Villingili Resort and Spa, Maldives
Objective
To become good manager in hotel industry
Experience
FROM 01/11/2009 to till date
Shangri-La's Villingili Resort and Spa, Maldives as Housekeeping supervisor
FROM 20/10/2008 to 29/10/2009
Trident Bandra kurla with 436 room Business hotel at Mumbai as a
Housekeeping supervisor for pre opening team,
From 06/04/05 to 10/10/2008
Initially posted as Housekeeping Assistant in April 2005 and promoted as a
Housekeeping supervisor in April 2007 at The Oberoi Amarvilas, Agra, a 102
rooms resort which is recently awarded as 6th Best hotel in the world by
Condensate Travelers in 2007 and 10th Best hotel in the world by Travel and
Leisure 2006-2007
Educational
Qualification
2002-05
Acquired in Hotel Management from one of the most recognized. Indo
American hotel management collage from Vishakhapatnam
2000-02
Passed 10+2 from Board of Secondary Education
Other
Achievements
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Awarded as a “Certified Departmental Trainer”-C.D.T by OCLD in the year
2008
JOB RESPONSIBILITY;
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Performed daily opening and closing of Housekeeping.
Checked rooms inventory, assigned rooms to housekeeping staff.
Inspected rooms and public areas thorough throughout entire hotel.
Completed reports, verified status reports, reported status of all assigned
rooms to Front Desk and inputted into automated computer system.
Assisted Housekeeping Manager in completing payroll edits, created
weekly schedules for Housekeeping staff according to forecasted hotel
occupancy.
Ensured highest productivity and efficiency in Housekeeping operations.
Managed Lost & Found program and Key Control Program.
Ensured stock rooms and carts were maintained with sufficient supplies.
Assisted Housekeeping Manager with guest supply ordering, inventory,
and monthly linen inventory.
Provided excellent customer service (internal and external), and
maintained good knowledge of hotel services, operations, local area &
attractions, etc.
Solved guest problems to exceed customer expectations, and effectively
managed guest and team member issues and incidents (including injuries,
accidents, emergency response, proper handling of situations involving
bodily fluids, etc.).
Coached, counseled, motivated and maintained high employee morale,
positive relations with the Housekeeping staff.
Promoted team member empowerment and loyalty.
Provided training to new employees, and monthly safety training,
effectively preventing injuries.
Communicated effectively with Maintenance staff to ensure timely repair
and maintenance throughout entire hotel.
Communicated effectively with all hotel departments for all guest and
operational needs.
Ensured highest standards of cleanliness and quality, maintained high
scores in guest surveys and regular company inspections.
PERSONAL DETAILS:
Father’s Name
:
Mr. T.V. Ramana Rao
Date of Birth
:
11th Aug, 1984
Marital Status
:
Unmarried
Sex
Male
Blood Group
:
O+ve
Citizen
:
Indian
Pass port no
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LANGAUGES KNOWN:
Languages
English
Hindi
Telugu
Read
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Write
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Speak
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REFRENCE;
1. MR. Vishwashwar raj sing – General manager , Trident Bandra kurla, mumbai
2. MR. jishinu–executive Housekeeper, Trident Bandra kurla, Mumbai
DECLARATION;
I here by declare that all the above in formation provided by me is true to my knowledge and it has
been furnished in my complete consciousness.
Passport No
Date 23/02/2010
phani kumar T