POSITION DESCRIPTION
Position Title:
Operations Manager (Warehouse)
Location:
Good360
Head
Office
in
Alexandria
&
Warehouses in Smithfield
Reports to:
Chief Operating Officer
Prepared By:
HR Director
Approved By:
Managing Director
Date:
August 2015
1.
ORGANISATIONAL CONTEXT
Good360 is a non-profit organisation which connects companies who have goods with non-profits
in need and individuals who want to support them. Together, we are building a Circle of Good to
help people in need. We love Doing Good Better.
Good360 transforms lives and strengthens communities by mobilising companies to donate
critically needed goods. We are disrupting both the business and charity sector by creating the first
platform to provide an inventory solution to business, critical goods to people in need and a
tangible way for individuals to support their favorite cause. We even provide impact stories to
demonstrate how our donor generosity makes a difference.
Good360 gives unused merchandise a philanthropic afterlife. It’s good for business, good for
people and charities, and good for the environment.
2.
POSITION SUMMARY
(A brief summary of the Position’s purpose or role)
The Operations Manager is responsible for managing the day to day inventory and warehouse
operations of Good360 and ensuring that logistics run efficiently and effectively. Reporting to the
Chief Operating Officer, the Operations Manager will work with third party logistics (3PL) partners
and the internal warehouse team to ensure the efficient management of the whole inventory
lifecycle and prompt fulfilment of customer orders. The Operations Manager will ensure that all
practices are performed in accordance with the Good360 safety policies and procedures.
The Operations Manager role is a multi-tasking role operating in a team environment. The
Operations Manager will be a proactive, forward-thinking and well-organised individual with
excellent people and problem solving skills.
Position Description: Operations Manager (Warehouse)
3.
Reports to:
A.
RESPONSIBILITY PROFILE
Chief Operating Officer
Key Responsibilities (no more than 10 key areas):
1. Accept and carry out responsibilities in accordance with the relevant Good360 safety
system.
2. Inventory management: manage the day to day movement of stock from product
donors through Good360’s warehousing and operations to order fulfilment, including
liaison with donor personnel, purchase ordering, deliveries, stock
receipts/adjustments, stocktakes, product configuration/repackaging, labelling, liaison
with 3PL partners, order fulfilment, logistics and after-sales service/trouble-shooting.
3. Ensure that orders received through the online store from receipt to completion are
filled in a timely manner, including the resolution of customer errors within order
management system.
4. Look for ways to improve warehouse usage to improve operational efficiencies and
reduce costs.
5. Day to day liaison with and management of 3PL staff and carrier partners to ensure
good service levels and productivity and good customer service.
6. Manage team performance and workload to ensure effective and efficient service
delivery by the operations team.
7. Data entry on all of Good360’s technology platforms, as required, to ensure inventory
and order information is always accurate.
8. Supervise teams of corporate volunteers working in any of Good360’s locations
including 3PL warehouses or pop-up sites. Work with the Chief Operating Officer to
co-ordinate corporate volunteer days and ensure volunteers are properly briefed prior
to and during visits to ensure their safety at all times.
9. Foster and maintain excellent working relationships with product donors, charity clients
and external services providers and act in Good360’s best interest at all times.
10. Undertake any other activities as directed by the Chief Operating Officer.
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Position Description: Operations Manager (Warehouse)
4.
ORGANISATIONAL STRUCTURE
Managing
Director
Head of Marketing
and
Communication
Head of Finance
and
Administration
Digital
Marketer
Chief
Operating Officer
Trainee
Operations
Manager
(Warehouse)
Administration &
Fundraising Team
(Volunteers)
Content
Producer
Head
of
Non-Profits
Warehouse Team
(Volunteers)
Head
of
Partnerships
Non-Profit Intake
Team
(Volunteers)
Member Services
Assistant
Client
Relationship
Supervisor
Donor Intake Team
(Volunteers)
Giving
Team
(Volunteers)
Corporate Partner
Executive VIC
Corporate Partner –
Office Defit Program
Charity
Partner
Executive (VIC)
Marketing Team
(Volunteers)
Office Defit Team
(Volunteers)
5.
A.
APPOINTMENT PROFILE
Selection Criteria
Qualifications and Experience
Essential:
 5+ years operations management experience, including experience in
managing third-party providers.
 Strong leadership qualities, including strategic thinking and ability to inspire
others.
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Position Description: Operations Manager (Warehouse)


High level of relationship management skills to build relationships with
members and staff, and key partners and stakeholders.
Excellent Microsoft skills.
Competencies
(Those underlying characteristics of the individual which are aligned with Good
360’s Values and are critical behaviours for superior performance)







B.
Strong communication skills and the ability to develop effective working
relationships with all people
Ability to work independently and prioritise tasks
High standard of customer focus
Ability to operate efficiently in a time pressured environment
Uses initiative to identify growth opportunities for the organisation
Self-starter with the ability to work autonomously but part of a small national
team.
Interest and passion for philanthropy and the charitable sector.
Conditions of Employment
Remuneration Basis:
Location:
Salary
Good360 Head Office Sydney and
warehouses in Smithfield
and all conditions outlined in Good 360’s Policies and Procedures.
6.
CERTIFICATION
The details outlined in this Job Profile are an accurate representation of the
responsibilities, accountabilities and appointment factors of the position.
[Insert Approver’s Position Title]
Date
..................................................
.............................
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