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OAISYS Solutions Version 7.0
What’s New
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Portfolio Overview – Talkument
Voice Documentation
Features
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Creates digital media documents from business telephone
calls
Utilizes patent-pending OAISYS Portable Voice Document
(PVD™) technology
Centrally stores voice documents on a secure network
repository
Provides the ability to organize, retrieve,
playback,
annotate and share voice documents
Key Benefits
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Productivity: Share information quickly, seamlessly and
securely without the need to transcribe
Accuracy:
Capture the full interaction (tone of voice,
pauses, etc. ) to verify exactly what was said and by
whom, eliminating miscommunication errors
Risk Management: Document phone-based transactions
to minimize liability risk and ensure regulatory compliance
Customer Retention: Gain insight into how customers
are being treated, identify areas for improvement
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Portfolio Overview – Tracer
Contact Center Management
Features
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Same core feature set as Talkument, but with advanced
capabilities for quality assurance, real-time coaching and
personnel development
Integrated live and automatic call monitoring with pause,
rewind, fast forward and IM
Desktop video recording to audit PC use during calls
Employee evaluations and quality reporting for proactively
developing personnel and monitoring service
Key Benefits
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Best Practices Identification: Increase revenues by
sharing/promoting strong sales techniques and reducing
negative practices
Personnel Development: Easily establish performance
standards and metrics for critical processes and
systematically evaluate performance
Regulatory Compliance: Promote revenue protection,
avoidance of penalties, fees and negative publicity
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Integrated Solutions
OAISYS Recording Appliances
Off-the-shelf single, rack-mountable 1U
appliance
 Capable of interfacing with up to two digital
trunk circuits or up to 100 IP endpoints
 Supports storage up to approximately
56,000 hours of recordings
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OAISYS Recording Servers
Built-to-order servers, scalable up to 350
connections
 Suitable for installations requiring advanced
fault tolerance, data protection capabilities
or TDM integration
 Accommodates storage from 56,000 to
200,000 hours of recordings
 Archival to local media or network storage
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Software Solutions
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Available on a per-port,
per-application basis
Developed to meet
VMware standards and
certified VMware Ready
Reliably interoperable
within a VMware
vSphere™ environment
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OAISYS Solutions Version 7.0 – What’s New
Multiple Mitel MiTAI Connections
Overview
 OAISYS now supports multiple MiTAI
connections
 An OAISYS Recording Server can connect to
multiple Mitel 3300 controllers, each having
one MiTAI connection
Benefits
 Fewer servers or virtual machines required for
many customers, reducing capital costs
 Simplified IT administration
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OAISYS Solutions Version 7.0 – What’s New
Active Directory Integration
Overview
 OAISYS recording systems retrieve user
account credentials and groups from AD
 New AD users inherit default access
permissions
 AD group members inherit group permissions
 OAISYS can use Windows single sign on, force
password or separate sign on
 Integrated authentication simplifies the task of
adding, modifying and deleting user accounts
Benefits
 Reduces the burden of IT administration
 Simplifies the end user experience
 Enforces strict security policies
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OAISYS Solutions Version 7.0 – What’s New
Increased Platform Port Density
Overview
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Software optimizations increase throughput potential by up to 100%
Turnkey OAISYS Recording Appliance and built-to-order OAISYS Recording Server
systems now nearly double capacity across the board
Single server applications validated up to 500 ports
Benefits
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Decreases total cost of ownership
Reduces data center footprint
Lowers energy consumption
OAISYS Recording Platform
Previous Capacity
New Capacity
Appliance
48
100
Standard Server
48
100
Advanced Server
96
200
Advanced Plus Server
192
350
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OAISYS Solutions Version 7.0 – What’s New
Enhanced Screen Recording Flexibility
Overview
 Expands the range of triggers by which Tracer
Screen Recording can be activated
 Can be enabled via voice activation, predictive
dialer and the OAISYS Desktop Client
Application
Benefits
 Audit PC use in even more environments
 More effective QM in outbound call centers
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OAISYS Solutions Version 7.0 – What’s New
Quality Monitoring &
Evaluation
Enhancements
Overview
 Evaluations offer categorical
grouping of evaluation criteria and
customized effectiveness codes
 Improved interface flexibility
through the addition of radio
buttons, drop-down menus and
default values
Benefits
 More productive QA staff
 Fewer limitations to best practice
deployment
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OAISYS Solutions Version 7.0 – What’s New
Variable Data Retention
Overview
 Customizable stage and purge of recordings based
on account code, extension, caller ID, user-entered
data and more
Benefits
 Enforce information governance policies down to
granular level
 For example, an organization that normally purges
calls after six months, but must retain a unique
subset of calls for a longer period, can implement
targeted, automated policy compliance
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OAISYS Solutions Version 7.0 – What’s New
Public Safety Enhancements
Overview
 Automatic Location Identification (ALI) Integration:
Enables integration with the ALI systems used by public
safety dispatch centers to capture phone number and
geographical location of each call
 Spoken Time Overlay: Indicates the real time in which a call
took place and can be heard during playback of the recording
Benefits
 Increased effectiveness finding calls when recreating
incidents
 Audible method to synchronize event reconstruction and
validate audio authenticity
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Thank You
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