ABUL HASSAN JAWWAD
Bhatkal, Karnataka.
Mob : +91 9686621481
Skype : damda99
E-mail: damda99@gmail.com
PROFILE
Over four years of experience in luxury retail with proven record of initiative based
corporate performance development. Working in demanding situations with demanding
customers all while maintaining sound working and business ethics and under purview of
people and team management.
Work Experience
JUMA Al MAJID ESTABLISHMENT
Store Manager Watches S/R
ZIMSON Swiss Watch Boutique
Customer Relation Officer (Luxury Boutique)
Aug. 2011 till July 2014
Marina Mall Abu Dhabi.
Feb 2010 till Dec 2010
Bangalore, India
Zimson, a leading name in luxury fashion brands, is a fashion boutique and a resource for fashion products all over
India. Their products include Omega, Tag Heuer, Longines, Mont Blanc, Rado, Oris, Hamilton, Tissot, Seiko,
Balmain, Emporio Armani, Hugo Boss, Tommy Hilfiger, Espirit and many other international brands.
Job responsibilities
Business Development
- Maximize store sales and revenue by seeking new opportunities to improve core business.
- Demonstrate grasp of the business and conducted analysis on the market place and active benchmarking of
competitor business and brand activities.
- Perform an active role in the social contest becoming a referent for the Brand and local community
and proposes store events and other marketing initiatives in order to increase the traffic/business in the store.
Customer Relationship and Customer Service
- Work as a Brand Ambassador for the company’s image and style.
- Attract, develop & maintain loyal organizational customers at every opportunity and build a solid relationship with
priority customers.
- Analyze and use CRM data that sets the direction with the sales team to develop business plans & relationship
activities.
- Provide services that delights the customer and take actions within defined customer service framework to resolve
customer problems/complaints.
Product
- Develop an in-depth knowledge of the product’s horology (composition/style/origin) ensuring the highest level of
product knowledge of the store team.
- Provide feedback on products to assist merchandising team on planning future orders and buying.
- Keeping up to date on stock situation and proactively work with merchandising/planning teams on stock
consolidation and transfers, identifying slow moving stock and taking actions to drive sales and achieve sellthrough.
Visual & Image Management
- Assist the Visual Merchandising team to increase brand image and help in shop maintenance.
- Guarantee execution of Visual Merchandising Guidelines & Standards.
- Collaborate with Visual Merchandising team to analyze slow moving products and make VM changes to boost
sales.
Sales Management
- Manage the Store P&L, sales and margin, responsible for store budget and sell-out.
- Set monthly, weekly and daily sales goals with sound action plans to meet annual plan.
- Collaborate with the Merchandising team to react to market demands, determined re-stocking and maximizing
sales.
Store Operations
- Manage cash and inventory effectively
- Manage sales and service quality
- Stock room management to prevent stock shrinkage as well as to support the efficiency and effectiveness for daily
sales activities, ensuring store operations rules/policies are implemented and followed
- Consistently monitor, assess and improves store's merchandising standards through managing sales associates and
merchandising guidelines.
People
- Continuously raise the standard of in-store personnel, increasing sales effectiveness and enhancing the customer
experience.
- Manage and implement performance management and talent development processes, recognizing and rewarding
potential talent and identifying in-store training needs.
- Motivate and support associates to create strong teamwork, actively training and coaching sales associates to
develop store capability.
-Recruit, select and hire store associates.
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Skills
Experience of 4 years in luxury & semi Luxury retail business.
Proven record on consistently taking action to improve service level in responsible area
Team leadership experience includes coaching operational skills and building team environment
Team performance management involving daily goal setting and achievement
Proven experience on managing a multi-faceted operation
Passion for retail
Analytical skills
Natural leadership, customer driven ability
Excellent interpersonal relations
Computer proficiency with Word and Excel
Academic Qualification
BBM (Bachelor in Business Management)
Mangalore University
Personal Information
Birth Date
Gender
Marital Status
Nationality
Languages know
: 02nd July 1986
: Male
: Married
: Indian
: English, Kannada, Hindi, Urdu, and Learning Arabic.
Reference
Available upon request
2009