Case Study
Project Managing the Delivery of Cleaning Services to the London
2012 Olympic and Paralympic Games
During the summer of 2012 Cleanevent were proud to
complete the service delivery of our sixth Olympic and
Paralympic Games. Cleanevent provided Cleaning and
Housekeeping Services to 18 competition venues, 3
Athletes Villages, 18 training venues, the public domain and
the International Broadcast Centre / Media & Press Centre.
The Challenge
An award of this magnitude was not only a significant contract win for Cleanevent but also
presented the substantial challenge in how to deliver the multi venue contract, alongside the
3,300 apartment Athletes Village contract, without impacting on the day to day requirements
of the business.
Cleanevent commenced a three year mobilisation period in July 2009.
Project Team
During the tender process Cleanevent built an experienced and knowledgeable Project
Team who could immediately respond as soon as the contract was awarded.
The dedicated Project Team consisted of operational managers and support staff from within
the business; all of whom had previous experience in project managing, mobilising and
delivering large scale event contracts. To ensure the day to day business continued as
normal staff not involved in the project were appropriately trained and up skilled to cover any
openings created.
The Project Team was lead by Darren Raczkowski, Chief Operating
previously delivered both Olympic and Commonwealth Games contracts
Darren’s expertise provided the obvious credentials for the role. Darren
the London 2012 project from contract award and a suitably qualified
individual was seconded into his day to day role.
Officer. Having
around the globe
was dedicated to
and experienced
Mobilisation Plan
As Project Manager, Darren Raczkowski agreed a detailed Mobilisation Plan with the
London Organising Committee of the Olympic and Paralympic Games (LOCOG).
Timelines for all aspects of the project were agreed and owners assigned. A simple and
clear communication path between Cleanevent and LOCOG was established and Progress
Meetings were scheduled at regular intervals with a suitable level of management involved
at appropriate stages.
Service Delivery
Cleanevent recruited approximately 4,200 staff for the delivery of our cleaning and
housekeeping services to the London 2012 Olympic and Paralympic Games. Staff were
recruited from the local area and through local voluntary groups specifically for this contract
to ensure day to day operations were not affected.
Members of the Mobilisation Team transitioned to operational management roles providing
consistency of delivery and maintaining the relationships made through the contract
implementation.
The Outcome
Following our Games delivery Cleanevent was contracted to provide post Games cleaning
services at the Olympic Park.
Cleanevent delivered a successful and efficient cleaning operation to the London 2012
Olympic and Paralympic Games with minimal disruption to our day to day business.
Permanent workload was not affected negatively by our operations at any of the Olympic
venues.
Our delivery of cleaning and housekeeping services has provided our day to day business
with an additional pool of highly trained staff, that have been instilled with our company
values and have the experience of delivery world class cleaning standards.