West Richland
City Council Update
February 2016
West Richland Branch
200,000
180,000
160,000
140,000
120,000
100,000
80,000
60,000
40,000
20,000
0
2014
2015
Annual Circulation
142,889
172,320
Annual Visits
64,875
57,155
West Richland Branch
2013
2014
2015
39,651
30,886
21,031
Digital Circulation
Digital Material is Extremely Popular
Among West Richland Residents
eBook / eAudiobook checkout ratio per capita
Pasco: 1 to 1
Kennewick: 2 to 1
West Richland: 3 to 1
New Contract
Libraries are the lifeblood of a
community
Please rate your overall satisfaction with the library using a scale
from 1 (Very Unsatisfied) to 10 (Very Satisfied).
50%
46.11%
Average rating = 8.90
Top 3 Box = 87.52%
Top 5 Box =96.30%
45%
40%
35%
30%
24.27%
25%
20%
17.14%
15%
10%
6.48%
5%
0.43%
0.35%
0.48%
0.74%
1.70%
2.31%
1
2
3
4
5
6
0%
7
8
9
10
On a scale from 1 (Very Unlikely) to 10 (Very Likely), how likely
would you be to recommend the library to someone who does not
have a card?
80%
73.52%
Average rating = 9.39
Top 3 Box = 92.97%
Top 5 Box = 96.48%
MCL NET PROMOTER SCORE = 81.51%
(9+10 minus 1 through 6)
70%
60%
50%
40%
30%
20%
12.28%
7.16%
10%
0.82%
0.26%
0.48%
0.56%
1.39%
0.78%
1
2
3
4
5
6
2.73%
0%
7
8
9
10
Net Promoter Score
100
90
81.5
80
69
70
68
60
50
50
45
40
30
20
10
0
Barnes & Noble
Amazon
Netflix
Walt Disney Company
Mid-Columbia Libraries
Access Video
The remodel’s impact on the Prosser Branch
140,000
120,000
100,000
80,000
60,000
40,000
20,000
0
2014
2015
Annual Circulation
92,708
114,988
Annual Visits
88,288
105,634
Working Together
THANK YOU!