Todd Wallace
682-551-3797 | todd@toddwallace.us | www.toddwallace.us
C HIEF T ECHNOLOGY O FFICER
Invigorating Business Capabilities Through Global Application of Technology Development and
Integrations
Versatile Technology Executive with a Technology Background
― Shaping Flexible Software Solutions | Positioning Firms for Market Leadership ―
Respected executive technology leader offering proven ability to capitalize on enterprise and carrier level
technologies to produce multimillion-dollar savings or revenue opportunities. Engineering and usability expert
with proven adaptability and innovation in program leadership, execution intelligence, and architecture.
Offshore Operations
Slashed expenses at multiple companies with offshore
strategies that tapped engineering, NOC and development
resources in India and Lithuania.
World-Class Teams
Created talented, loyal teams by gathering diverse
technical skills, with consistent motivation,
management, and strategic communications.
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Trusted member of senior executive team influencing focus on core business competencies, with
feasibility analysis for proposed technology initiatives or alternatives.
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Profitable direction and focused development for primary product Leading to INTERNET
TELEPHONY Magazine’s Product of the Year Award at PacWest.
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Best-of-breed reporting, analytics, and BI functionality giving executive team a real time
dashboard to manage the business.
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Confident, dedicated technology leader with career-long record of promotion, stakeholder
satisfaction, team- building, and strategic insight, poised for next-level success in a CTO role.
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Strategic business partner who builds viable technology and growth plans that facilitate new
revenue sources and operational improvements across enterprise organizations
Professional Experience
TMSYS (Technology Management Systems), Fort Worth, TX [August 2011 – April 2013]
Recruited as strategic technology leader tasked with identifying acquisition opportunities in the market and building “synergies modeling” to
support a rollup strategy among potential targets.
President of Optimal Path & CTO of Transcom - Personally assumed charter for 2 Operational
leadership roles at affiliate companies
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Capitalized on Industry background to lead a development team in building a high volume SBC for use
in Optimal Path’s Software as a Services business which is now integrated into product offerings.
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Built a technology and product roadmap for the company in response to the latest FCC direction which
includes new services and a VoIP hosting product offered in the Cloud.
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Fulfilled corporate aspirations for multimillion-dollar business startup, launching new products
crucial to securing well-funded carrier contracts.
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Lead software engineering team delivering new UI with key role in usability design for all software
products and primary authority for application suite.
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Drove flagship software product from concept through design, shaping direction and managing delivery.
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Enhanced industry presence, establishing meetings with Tier1 and Tier2 carriers at major trade shows.
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Obtained $200K+ savings consolidating India operations and renegotiating existing telecom contracts.
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Functioned as the final step for engineering on customer resolutions, fixes, and patches
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Expert in hardware, various OS, networks, system integration, performance monitoring, data management, architecture,
communication protocols & transports, backup/DR planning.
PacWest, San Francisco, CA [November 2010 – August 2011] – Employed through acquisition by UniPoint
Recruited by CEO to integrate 2 acquired businesses into the Pacwest infrastructure( Texlink and Factorcom) which lead to a
promotion to lead all operations of the business as the COO.
Chief Operating Officer
 Directly participated in monthly board meetings with Columbia Ventures Corporation and ultimate sale of the company
to UniPoint Holdings.
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Slashed costs by $300K per month with close expense auditing, automated solutions, and offshore resource utilization.
— Leveraged offshore capability by building executive confidence around deliverable quality, adding regular status
reporting and specific communications strategies to address cultural diversity.
Senior VP of Engineering and Network Operations
 Recruited new leadership for key finance, network and billing roles and to develop and support a Virtualized Server Farm,
Session Border Controller and IP PBX through a product suite called Telastic. Product is sold as a Software as a Service on
PacWest’s own Cloud Computing platform.
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Retained technical talent despite lack of training/merit rewards with extensive training and career path coaching; led all
Change Management System and Change Control meetings.
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Attained 99.999% uptime for core, $60M carrier business and administered vendor negotiations for the 30 year old
CLEC business.
 Assembled first Enterprise Data Warehouse, Web Based “real-time” Reporting System with executive dashboard giving
management a view on the key metrics of the business.
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Built customer loyalty and goodwill with technical leadership role at user conferences of 5000+ attendees.
TMSYS (Technology Management Systems), Fort Worth, TX [2006-November 2010]
Recruited to join the Business during the Transcom bankruptcy to restructure staffing, technology and stabilize a domestic
voice network. Key role was to provide Technical and Operational leadership as CTO to affiliate Companies: Transcom,
SourceComm, Halo Wireless, LoneStar and Vodacode
Transcom Enhanced Services
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Formulated and presented ROI business case for new strategies/upgrades to management
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Co-founded Veraz User Group; educated members through technical presentations.
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Increased productivity and systems availability with new operational processes and standards; boosted
Operations Engineer skill level with in-house training at minimal cost.
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Participated in Genband’s CTO roundtable discussion direction of their SBC product
Optimal Path (Formerly SourceComm)
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Lead the due diligence and acquisition of a SCP asset resulting in $130K per month in revenue.
Managed service offering includes a SIP based Redirect Server, Dynamic Routing engine, Margin analysis
and Engineering reporting.
Lonestar Corporate Services
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Played a key role in the startup of an engineering augmentation and NOC outsourcing business.
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Personally went to India to secure office, Legal, Accounting and to hire a General Manager.
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Oversaw daily operations of a company of 60 employees.
Y-Tel International (YTLI.OB), Miami, Florida [2005-2006] - Employed through acquisition by Sunrise Broadband
Recruited to build out WiFi based Voice Supplier targeted at hotel resort campuses
Board of Directors
 Joined the Board to restructure operations resulting in a sale of the business
 Successfully shut down the Miami facility selling the assets to retire long term debt and lease obligations.
 Successfully merged the Public corporation and operations with a Rural Cable Company (Sunrise Broadband).
Chief Technical Officer
 Successfully built the Network Operations Center, Nextone Softswitch, all billing and real-time reporting systems.
 Deployed a new retail services based on a WiFi MESH last mile solution.
Touchstone Systems, Inc. , Dallas, TX [2003-2005]
Co-founded a startup International voice termination business including securing all supplier relationships
Chief Technical Officer
 Instrumental in early business plan development which led to the creation of the business. Initially, the business started
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earning consulting revenues working with enterprise customers evaluating VoIP.
Grew the wholesale business from initial creation to 1.2M minutes per day resulting in revenues of 1.3M per month.
CCC GlobalCom (CCGC), Houston, TX [2002-2003] – Employed through acquisition of customer base by Integra
Joined as a result of acquisition of IPOperations tasked with integrating acquired businesses.
Chief Operations Officer of CCC GlobalCom & CEO of Ciera (CLEC Operating Division)
 Promoted to oversee the restructure of Ciera, the operating division.
 Worked with the Management team to develop a plan which resulted in a sale of the customer base to Integra.
 Was responsible for the CCC Network which included 3 class 4 Siemens DCO switches in Houston, LA, and Miami. Other
responsibilities included the IT department and the provisioning group consisting of 20 employees.
Chief Technical Officer
 Successfully integrated 3 acquired business to include single network, billing, customer care and infrastructure.
IPOperations (Formerly E-Talk.NET) [2000-2002] - Employed through acquisition by CCC GlobalComm
Co-founded a startup “Click to Talk” business, voice enabling websites. Customers included: Mercedes Benz, Red Roof Inn, Motel, 6,
TCU University, AutoNation, Sonic Holding (car dealerships), Third Coast Media, and many others .
President and Chief Technical Officer
 Was involved in every aspect of the business which included preparation and maintenance of the business plan, raising
over 7 million dollars investments through the angel community in one of the worst economies in quite some time.
 Participated in all venture capital, investment banking and general fund raising presentations.
 Negotiated creative financing deals with key vendors for equipment utilized in service offering.
Flashnet Communications (FLAS)[1998-2000] - Employed through acquisition by Prodigy Communications
Recruited to deploy Back Office systems prior the IPO and build out an infrastructure to scale to a million
subscribers.
Chief Technical Officer
 Promoted to assume responsibility for all technical operations of FlashNet’s systems including network,
systems and operations. These operations were supported by 70 employees and 6 direct reports.
 Spearheaded and chaired the IT steering committee where all IT projects were discussed and prioritized.
 Responsible for increasing the company’s Internet service capacity by over 5 times during the last year of
operation without any significant downtime.
 Was a member of the acquisition team which evaluated small ISP’s and product companies.
Director of IT
 Deployed Portal Infranet to replace legacy systems in 8 weeks resulting in a white paper published by Portal.
 Supported media buying needs by creating real-time reporting on gross new adds in market where new add
promotions were airing and profiling customer base utilizing demographic data.
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Early Career Experience
Early employment history includes 7 years as the Manager of Architecture at Excel Communications(ECI), Unix Engineer at
Omni Computer Solutions, Engineering Support at Compaq Computer Corporation (CPQ, now HPQ) and 9 years as an Adjunct
professor at the University of Phoenix teaching CIS and Networking classes. At Excel Communications, led all technology
direction through the 20% growth per month for 4 years resulting in 2 billion in annual revenues and IPO on NYSE.
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Education
UNIVERSITY OF DALLAS, Irving TX
STEPHEN F. AUSTIN STATE UNIVERSITY, Nacogdoches TX
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Patent
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 Masters of Business Administration
 Bachelor of Business Administration
Co-inventor - DYNAMIC INTELLIGENT DATA ROUTING APPARATUS AND METHOD
Technical Toolkit
Tools: PHP, Perl, Shell Scripting, HTML, JavaScript, XML/XSLT, ExtJS, Java
Design/Concepts: Data Warehousing, Virtualized Servers, VMWare, KVM, Cloud, Schemas, Usability, Architecture, BI
Platforms: JBoss, Oracle,SQL Server, MySQL,Postgres, AIX, Solaris, Linux, SCO, Windows
VoIP: SIP, RTP, RTCP, MGCP, Megaco, H.323, Sonus, Acme, Genband, Sansay, Veraz, Sofia, opensips, PJSIP, Audiocodes, Verso
Legacy TDM: Nortel DMS, Siemans EWSD, Siemens DCO Veraz, Sonus
IP/Internet: IP, UDP, TCP, BGP, Ethernet, MPLS, QoS Cisco, Brocade, Juniper
B/OSS: SNMP, ZenOSS, OpenNMS, Cacti, Cerberus, Jira, Remedy, Netcool, BMC, Portal, Teleknowledge, Kenan, JBOSS, SPLUNK