TARGET CORPORATIO N By: Christopher Hosson Bethsaida Perez MISSION STATEMENT Our mission is to make Target the preferred shopping destination for our guests by delivering outstanding value, continuous innovation and an exceptional guest experience by consistently fulfilling our Expect More. Pay Less.® brand promise. To support our mission, we are guided by our commitments to great value, the community, diversity and the environment. Customer Service Performance Management Diversity Human Resource Policies Help the community and environment Training of employees HUMAN RESOURCE- CUSTOMER SERVICE Customer Good customer service Customer Loyalty COMMUNITY HELP & ENVIRONMENTAL SUSTAINABILITY Target donates 5% of its’ profits to the local community TRAINING EMPLOYEES •When hiring Managersindividuals that have college degrees •Lower positions- high school •When hired- 90 full days of training •Why training? Prepares the employee in technical knowledge and skills that are needed. DIVERSITY Hires different ages, religion, race, gender, ethnicity, sexual orientation, language, physical ability, family education and life experiences. PERFORMANCE MANAGEMENT Feedback Good performance Motivation CRITICISM- CUSTOMER SERVICE • Customer Service lets consumer know how important he/she is for the company •Builds loyalty •Customer evaluates Target’s customer service and lets the company know how well they are doing their job CRITICISM- CUSTOMER SERVICE Attracts new customers Builds better relationships with customers Target increases business with existing customers Gains loyalty from current customers THE LOCAL COMMUNITY Target Supports Local Community Better education and better after school programs for children Better future CRITICISM- TRAINING EMPLOYEES Why does Target’s training take so long? 1) Organizational Socialization CRITICISMDIVERSITY What areas of this company has diversity been an asset? 1) In customer service 2) Employee development CRITICISM- PERFORMANCE MANAGEMENT 1)Breaks down its individual job to point and provides the employee with the type of expectations that are required to have when working at target. 2)By having evaluation of employees, Target is allowed to see what parts need improvement in its OUR SUGGESTIONS FOR TARGET 1.Change the Diversity Policy 2.Community Policy 3.Training Policy