Panther Stadium Training Notes
Thank you for your interest in providing community service for PAYA, Inc. and enjoying the
energy of the “2012- 2013 CAROLINA PANTHER GAMES” at BANK OF AMERICA
STADIUM on game day and getting to know the fans that are frequent customers!!!
We will be volunteering for Delaware North Company(DNC), Bank of America/Panther
stadium which is a different and more professional organization than the speedway group.
COMMUNITY SERVICE OPPORTUNITY
Help us raise money for our organization by volunteering to work in concession stands at Bank
of America Stadium events. We provide food and beverage service while working in a fun and
exciting environment.
We are seeking committed, hardworking, customer-oriented volunteers. In exchange, we
provide community service workhours, job and life skills, “A MEAL” and a fun time.
Ages 15 years & older
VALID ID IS REQUIRED FOR EACH EVENT!!!
Sunday 6/24/12 Concert Event
BOA/DNC pays incentives for carpools because parking is limited.
We will normally park on Penman Street & get shuttled to the stadium.
For the concert only we will carpool & park in the parking garage across from the stadium. I
only have 3 parking passes. I will try to get more. We get incentives for carpooling. We can
meet somewhere safe downtown & carpool from there.
Check-in 2:00PM, End time about 8:00PM or 9:00PM (Get Extensions until 12:00 midnight)
Please be on time. The group will all check-in together. If you arrive before group please just
wait at check-in desk. Please do not check-in. Please do not go to concession stand.
Lateness and early departure may disqualify volunteer from attending other events
Uniform=White collar short-sleeve polo shirt
(BOA/DNC provides blue polo shirts on event day)
We will purchase BOA/DNC blue polo shirts for those who volunteer regularly
= Beige Khaki pants, knee shorts, or capris’ (No short shorts)
A belt should be worn with pants that have belt loops & pants must be pulled to the waist.
= Closed Toe Shoes
BOA/DNC will provide apron, & name badge.
PAYA will provide hats
Please wear hats & aprons correctly
ALL VOLUNTEERS: Basic Requirements
Do not alter the exterior appearance of your uniform; uniform pieces must be worn as stated.
The complete uniform must be neat and clean, and kept in good condition.
Do NOT wear or bring anything into the stadium advertising another NFL team. (This
includes wearing it as you walk into the stadium.)
Shoes (NO FLIP FLOPS!)
•Shoes must have a closed toe and closed heel.
•They should have rubber, slip resistant soles.
•No CROCS
* Volunteers will be sent home if they are not wearing the proper footwear.
Body and Face Piercing/ Art
•Males are not allowed to wear earrings. Females may wear one set of post/ stud earrings
or hoops no larger than a dime.
•No other body or face piercing is allowed to be showing- (i.e. nose rings, eyebrows, etc.)
*You will be asked to remove them if you are wearing them at check-in.
•All tattoos must be covered at all times while you are at work.
Hair
•Hair must be pulled back away from the face and restrained if needed.
•Hair must be natural in color (No blue, yellow, red, green, purple, etc.)
Face Painting
•Face painting is not allowed by volunteers/ employees working on game days.
NO CELLPHONE USAGE INSIDE CONCESSION STAND
DURING SUMMER EVENTS, BRING A TOWEL, NO LARGER THAN HAND TOWEL,
BECAUSE IT MAY BE HOT!!!!
CUSTOMER SERVICE
Delaware North Company (DNC), Bank of America/Panther Stadium biggest concern is
CUSTOMER SERVICE. WE WILL BE SECRET/MYSTERY SHOPPED!!!
Volunteers are never to argue with customers.
PANTHER STADIUM CUSTOMERS ARE ALWAYS RIGHT   
REMEMBER WE SPLIT TIPS!!! WE WILL NOT GET GOOD TIPS FOR POOR
SERVICE.
Please be tolerant with guest no matter what their attitude or behavior may be. Get your team
leader if necessary.
BOA/DNC PROVIDES ALCOHOL TRAINING AT EACH EVENT!!!
MUST BE 21 or older to purchase ALCOHOL
18 year olds can sell alcohol a Panther Stadium.
Acceptable Forms of Identification:
DRIVERS LICENSE
STATE ID
PASSPORT
MILITARY ID
Do not serve more than TWO alcoholic drinks to a guest at a time per ID.
BOA/DNC provides certain food & soda as a volunteer meal.
Volunteers are allowed to bring their own lunch.
We will provide cups with lids for sodas.
Please do not use BOA/DNC cups because it will be charged against our inventory.
No Individual coolers are allowed. No glass items.
Lawn chairs or umbrellas??? (Possibly folding stools allowed)
Please remain in the assigned sale location throughout each event.
VOLUNTEERS ARE NOT ALLOWED INSIDE GAME SEATING AREA
Please do not talk to media.
Please direct all of your questions or concerns to PAYA leadership team. PAYA leadership team
will make all direct contact with BOA/DNC and all other persons not related to PAYA.
Please keep stand neat and organized.
Please make sure that you put all of your personal belongings out of sight of the guests.
We will make all stand position assignments based on total# of volunteers. Please be flexible in
moving to different positions as needed. There will be a PAYA team leader for customer service
area & food service area. There will be a PAYA Assistant team leader for each area:
prep/cook/dishwashing, beverages/order assembly-runner, cashier, condiments & front counters
cleaner.
EVERYONE MUST WASH HANDS WHEN WE ENTER STAND & EACH TIME YOU
RE-ENTER STAND!!!
BOA/DNC will provide PAYA with food safety info before the August 4th Fan Fest. All
volunteers will be provided training prior to August 4th because we are new to BOA/DNC.
Volunteers who are rude or have bad attitudes towards guest or other volunteers will be asked to
leave. This may disqualify volunteer from attending other events.
RUDE OR BAD ATTITUDES WILL NOT BE TOLERATED!!!
Please review attached schedule & respond via text or email with your availability.
We will be serving at "President Obama's DNC speech in September 2012!!!
CONCESSIONS PROCEDURES OVERVIEW
All Teams: We have 1 hour to set-up.
Everyone must wear gloves at all times. Everyone must change gloves periodically.
(ONLY EXCEPTION CASHIERS & INVENTORY LEADS)
DO NOT PLACE ANY CONCESSION ITEMS ON THE FLOOR.
Everything must be placed 6 inches off the floor.
Let your lead know if you are running low on any items.
Keep all inventories neat and in order to make inventory easy for Inventory Leads.
Food Safety training will be provided prior to August 4, 2012 Fan Fest event.
Alcohol Service Policies
Alcohol policies must be discussed with every volunteer before gates open at every event. Every
group will have a meeting with all volunteers before gates to discuss the day’s game plan as well
as alcohol service policies.
Today’s Alcohol Sales Date is:
____________________, 1991
Alcohol may only be served, sold or touched by persons 18 years of age or older. This is a
law and anyone not adhering to it runs the risk of arrest or possible fine.
Alcohol may only be served to fans with a valid ID and who are 21 years of age or older.
You must ID everyone! CHECK ID BIRTHDATE & EXPIRATION DATE
Acceptable Forms of Identification:
DRIVERS LICENSE
STATE ID
PASSPORT
MILITARY ID (be sure to look on the back for the date of birth!)
Do not serve more than TWO alcoholic drinks to a guest at a time per ID.
Only TWO (2) alcoholic beverages may be served at a time to a fan. If a customer already has a
beer in their hand, you may only serve them one more at this sale. If two fans walk up together
and wish to purchase 4 beverages they can, but they both need to have valid ID’s and both of
those ID’s should be checked. One person can purchase all 4 of these beverages as long as there
are two valid ID’s and each person carries two.
Alcohol service is a privilege not a right. You have the right to refuse service to any fan based
upon their intoxication level. Signs that a fan has had too much to drink:
1. Lowered Inhibitions - talking loudly, overfriendly, argumentative
2. Faulty Judgment - inappropriate jokes, socially unacceptable behavior, foul language
3. Slowed Reactions - glassy eyes, forgetful, decreased small motor skills
4. Poor Coordination - stumbling or falling, impaired vision, swaying or unsteady
**Tell your Stand Manager if you refuse serve to a fan alcohol. This way they can follow the
fan in case they try to purchase alcohol at another. DNC will back your decision not to serve a
fan 100%.
Do not serve alcoholic drinks after cut-off time.
Volunteers must sign a sheet each event stating that they understand these policies.
Game Day Parking Information
Parking for game day employees/volunteers of DNC is available in a lot off of Penman Street,
about 3 blocks away from Bank of America Stadium. (Penman Street changes its name to
“Quincey Street” south of Mint Street.) There is no charge to park in this lot.
ALL SUNDAY EVENTS – This lot will be filled on a first come first serve basis. We highly
recommend carpooling as there are over 2000 game day employees and only 500 parking spaces.
Plus you will be entered in the Carpool Lottery!
If kick-off times change due to flexible scheduling, this parking lot may be converted to a
carpool ONLY
lot for that game. This will be determined prior to the event.
ALL NON-SUNDAY GAMES (WEEKDAYS AND SATURDAY*) – This is a carpool ONLY
lot. You must have at least one other DNC employee/volunteer with you in your car to park in
this lot. Employees who arrive at the lot by themselves will not be allowed to park. This
Carpool Lot is only open to DNC employees.
DELAWARE NORTH COMPANIES- SPORTSERVICE RESERVES THE RIGHT TO
CHANGE PARKING POLICIES AT ANYTIME DURING THE SEASON.
Any changes to game day parking policies will be posted on our website and sent via email to the
address we have on file.
There are many parking lots located around the stadium for those unable to carpool with other
employees or who arrive after the lot is filled. DNC has no control over the cost and parking
space availability of these lots. Not being able to find parking is not a valid reason for being late
or missing a game.
A shuttle bus will run between the game day lot and the check in area prior to gates opening and
at the conclusion of the work day.