Conflict Resolution
What words that you associate with
conflict?
1. What is conflict?
A
disagreement or struggle between two
people
A
clash of opposing ideas
Who is the conflict with?

Intrapersonal: conflict with self

Interpersonal: conflict between individuals

Intragroup: between members in a group

Intergroup: between groups
2. Identify the 3 types of conflict.
1.
Situational conflict – conflict occurring in a
functioning relationship because of a certain
situation
2.
Personality conflict – conflict that occurs due to
distinct personality differences
3.
Power struggle – conflict occurs because the
people may be more concerned with winning
the argument than with what they are fighting
over
Get into groups of 2-3 students
and, as a group, determine
the 5 of the most common
conflicts.
Examples of conflict in the world
today

Work in groups to search newspapers for
examples of conflict

As a group, use the worksheet to complete the
analysis of your article

Share a brief summary of your article and
conflict analysis with the class
3. What is the action of directing
another person’s behavior?
 control
4. Describe how conflicts can be
resolved constructively.
 People
have to want to resolve the
conflict.
Worksheet: Constructive or
Destructive?
In constructive conflict, people work together to solve a problem.
In destructive conflict, people attack each other not the problem.
4. What tactics are useful to
resolving conflicts?
1.
Define the problem – put into words why you are
upset, listen to why they are upset (don’t assume!)
2.
Set limits – discuss only the problem
3.
Negotiate – think of possible solutions
4.
Get outside help – person should not be involved in
the conflict and should not take sides
5.
Follow up - make sure everyone agrees with the
solution

Once in groups of 3, you will receive a set of papers.

Shuffle the papers and place them face down on in the
middle of the team

You will have 2-3 minutes to turn over the pieces of paper
one at a time to memorize the correct placement.

You must turn it back over before turning over another
piece.

There can never be more than one number showing at a
time.

You may turn over each piece as many times as you wish.

However, the paper must be placed back in the exact
same position that it was when it was turned over.
 How
many numbers did you get correct?
 What
strategy did your team decide to use?
 What
would you do differently if you were to
try this activity again?
 What
happens when conflict arises when
making a team decision?
 What
are the benefits of having more than
one person working on a problem?
 How
can you avoid conflict when making a
group decisions?
5. Name one factor that can
influence children’s attitudes and
behaviors as they grow older
 The
media
 Interactions with other children
 Experiences at school
6. What are the advantages to
bringing another person in to help
solve a problem?
 3rd
person will be more objective
 Able to see both sides of disagreement
clearly
 Will have ideas that other two may not
have been able to see because of their
positions
7. Why is it important to set limits
when resolving conflict?
 Limits
are needed to get specific issue
settled
 Otherwise people would
Attack
Bring
each other personally
up old issues
8. What are some ways to avoid
conflict?
 Walk
away
 Do not let other
irritate you
 Focus on the
positive
 Change the
subject
 Take
a personal
stand against
physical conflict
 Do not be imitated
into fighting
 Do not be
provoked into
fighting
9. Explain the qualities that are
shown when a person walks away
from conflict.
 Self-confidence
 Pride
in self
 Self-discipline
 Strength
It says that the issue is not worth fighting over!
10. Identify interpersonal skills that
are useful in dealing with conflict.
 Using
 Listening
 Showing
 Seeking
empathy
feedback
 Looking
for
clarification of mixed
messages
 Using
words to stay
on task
I-messages
 Showing
emotional
self-control
 Showing
physical
self-control
 Using
teamwork
 Picking
your time
11. How can interpersonal skills help
solve conflict?
 Needed
to figure out a solution to the
problem that is causing the conflict:
 Accurate
 Skill
listening and speaking
in timing
 Using
teamwork
12. List 5 communication skills that
are important in resolving conflict.
 Listening
 Showing
 Getting
empathy
feedback
 Clarifying
 Using
mixed messages
I-messages
13. How can careful listening help
you understand someone else’s
point of view?
 If
you stop and listen, you can understand
what the person is trying to get across
without letting your emotions get in the
way
14. What is required when you want
to better understand another
person’s message
 clarification
15. Why is it important to avoid
giving people the silent treatment?
 It
creates negative nonverbal messages
and builds barriers
16. 2 consequences of physical
reactions during conflict
 Hurt
feelings
 Hurt
people
 Damaged
 More
or destroyed relationships
violence
 Unresolved
conflict
17. Healthy physical outlets to help
release anger or frustration
 Sports
 Running
 Dancing
 Listening
 Clean
to music
your room
18. How can a competitive spirit
sometimes be a barrier?
 Striving
to win at someone else’s expense
is contrary to negotiation and compromise
 In
negotiation and compromise, people
work together to find solutions.
19. 3 ways to show respect for
others
 Use
respectful language
 Have
respectful attitude
 Work
to understand other’s point of view
20. How can you show good timing
when resolving a conflict
 Wait
mind
until all sides are in a proper frame of
 Wait
until there is enough time to discuss
the conflict
 The
person you want to talk to is not
distracted
21. How can people be respectful
to others during conflicts?
 Use
self-control
 Show
 Use
understanding
respectful language
 Have
a respectful attitude
22. Explain how you can set a
positive example of conflict
resolution
 Head
off conflict when possible
 Commit
to solving conflicts constructively
and nonviolently
23. Why is setting a good example
important in conflict situations?
 You
 You
act as a role model
may be able to avoid or prevent the
conflict
24. What factors could cause a
small disagreement to become a
large conflict?
 Lack
of empathy
 Not
listening
 Not
showing respect
 Dispute
become a power struggle