Interpersonal
Communication
•
When two people or a group of people engage in
conversation and familiarise with each other this is
called interpersonal communication
• MODULATING VOICE TO SUIT THE
AUDIENCE

Making sure the audience can hear you

Speaking louder to a group

Speaking according to size of audience
• ARTICULATING AND EXPRESSING IDEAS
CLEARLY AND CONCISELY

Pronounce words clearly

Express ideas clearly and effectively
• ENSURING CONTENT IS APPROPRIATE
TO THE NEEDS OF THE AUDIENCE

ENSURE THE CONTENT IS APPROPRIATE FOR THE AUDIENCE

NO SWEARING

RELIGIOUS VIEWS MAY OFFEND

DO NOT MAKE RACIAL COMMENTS
• MAINTAINING FOCUS ON THE PURPOSE
OF COMMUNICATION

FOCUS ON THE TOPIC OF YOUR PRESENTATION

DON’T DRIFT OFF TO OTHER IRRELEVANT SUBJECTS
• SELECT APPROPRIATE
COMMUNICATION STYLES

NOT ALL PEOPLE USE SLANG WORDS

SPEAKING NORMAL TO WORK COLLEAGUES OR YOUR BOSS

TALKING SLANG TO FRIENDS MAY BE ACCEPTABLE BUT NOT TO A TEACHER FOR
EXAMPLE
• DIFFERENTIATE BETWEEN FACTS AND
FEELINGS

BE SURE TO KNOW WHAT YOU ARE SPEAKING ABOUT IF YOU ARE DETAILING A
FACT

KNOW THE DIFFERENCE BETWEEN A FACT AND NOT YOUR ACTUAL FEELINGS ON
THE TOPIC YOU ARE DISCUSSING
•
ADAPT TERMINOLOGY AND VOCABULARY

TRY NOT TO USE TECHNICAL TERMS

KEEP VOCABULARY TO A MINIMUM

SHORT SENTANCES AND WORDS PEOPLE AR FAMILIAR WITH
• VERBAL COMMUNICATION

Thank the audience for taking the time to join you in your
presentation in a voice that is welcoming

Speak clearly so that everybody can hear you

Ask if anyone has any additional needs
• NON-VERBAL
COMMUNICATION
•
Keep a good posture whilst speaking
•
Keep eye contact with everybody
ATTENTIVE AND ACTIVE
LISTENING

ATTENTIVE

ACTIVE

EYE CONTACT

PARAPHRASING

MAKE NOTES


ASK QUESTIONS
THE DIFFERENCE BETWEEN
LISTENING AND HEARING
• POSITIVE AND NEGATIVE
LISTENING

POSITIVE

NEGATIVE

DO NOT INTERRUPT WHILE
SOMEONE IS SPEAKING TO
YOU
ASK QUESTIONS

FACING AWAY
SHOW CONCERN

USING COMMUNICATION
DEVICE

MAINTAIN EYE CONTACT

KEEP A GOOD POSTURE


• POSITIVE AND NEGATIVE
LANGUAGE




POSITIVE
SMILE AT YOUR LISTENERS
KEEP EYE CONTACT
INTONATION







NEGATIVE
INTERRUPTING WHILE SOMEONE
IS TALKING
LOOKING IN ANOTHER
DIRECTION
LOOKING AT COMMUNICATION
DEVICE
LOOKING GRUMPY
HEAD FACING DOWN
ARMS CROSSED
• LISTENING BARRIERS

CAN THE PEOPLE AT THE
BACK HEAR YOU

ARE YOU SPEAKING LOUD
ENOUGH

SURROUNDING NOISE

PEOPLE SPEAKING AROUND
YOU

LOUD AUDIO DEVICE
PLAYING

WALL OR DOOR
• TYPES OF QUESTIONS



CLOSED
FUNNELING


OPEN
PROBING
RHETORICAL
• HOW TO ADAPT STYLE

HOW MUCH INFORMATION
DO YOU NEED ON YOUR
SLIDE

ARE YOU A FAST OR SLOW
TALKER

Language

Technical information

Formal or informal