User Meeting and Update
Florida Library Association
Annual Conference
May 8, 2014
Today’s Agenda
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• Library Services
• Customer Support
• Organizational Update
• Questions
Library Services
Lucy Harrison
Director of Library Services
Next-Gen ILS
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• Task Force issued RFI to determine maturity
and cost
– Responses received in March
– Demos held in April (SirsiDynix, III, Ex Libris, OCLC)
– Task Force meeting May 4 – 5
– Report to Members Council June 10
• Next steps
• More info at ilstf.wiki.flvc.org
Discovery Tool
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Phase I: Statewide union discovery tool
• http://discover.flvc.org
Discovery Tool
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Phase I: Statewide union discovery tool
• http://discover.flvc.org
• Includes limited interlibrary loan
• Primo Central Index (PCI) and SFX
Discovery Tool
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Phase II: Local interfaces (summer 2014)
• Create local views for each of the colleges
using the existing functionality in Mango
• Will use as much of the current information
from the Primo interface as possible
• Colleges will be encouraged to create and
maintain their own front pages if possible
• Statewide Request functionality for all
institutions (universities and colleges)
Discovery Tool
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Phase III: Mango enhancements (begins fall
2014)
• Develop new look and feel for Mango
• Add any enhancements that may be needed
• Work with User Interfaces Standing
Committee
• Work to begin once all colleges and
universities are operating Mango
Shared ILL
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• Connected Aleph ILL modules/UBorrow across
colleges and universities
• Added colleges and universities to each
other’s supplier lists
• Next phase: College and university students
place requests through the statewide and
local catalogs
• Resource Sharing Standing Committee
working on policy issues
Digital Services
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• FL-Islandora now has one site live and publicly
available, and eight additional sites built on the
production server
– In June, will meet the functional requirements to
replace DigiTool (phased transition over the next year)
– Working with Digital Initiatives Standing Committee to
identify ongoing development priorities
• In-house review of digital services
• Survey coming soon
Bibliographic Database Quality
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• PDA01: New Aleph bib library for PDA/DDA
discovery records
• Continued manual cleanup of records
– Duplicate OCLC number report and cleanup for FCS
– Completion of Aleph Duplicate Spreadsheet for SUS
– Additional cleanup projects as identified by Technical
Services Standing Committee
– Ad hoc cleanup of records reported to help@flvc.org
• UPD Y implementation for SUS
• Move to next-gen ILS may offer other solutions
E-Resources
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• Members Council recommended FLVC license
one high-impact database across FCS and SUS
for 2015
• Developing impact statements for release in
April 2014
• New legislation
E-Resources
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• HB 5101: “For purposes of licensing electronic library
resources from funds appropriated to the Complete
Florida Plus Program, those resources licensed for 4year degree-seeking students shall be made available
to all 4-year degree-seeking students in the Florida
College System and the State University System.”
• Reduction in e-resources funding of ~$245,000
• Currently clarifying intent and determining impact
• Working with the Collection Management and EResources Standing Committee
• Will take recommendation to the June 10 MCLS
meeting
Customer Support
Linda McCarthy
Assistant Director, Library Support and Training
FLA President-Elect
Help Desk Consolidation
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• Implemented Microsoft Customer
Relationship Management (CRM) system
– Replaced legacy call tracking systems (HEAT and
RT) in February
– Will build out other features (e.g., reports,
registration system, knowledge base) over the
next year
• Enhanced queuing system and call
management for routing Help Desk calls
New Customer Support Portal
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Library Staff Resources
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• Legacy web pages remain available for staff to
access reports, documentation, FAQs, and
other tools
• Access via flvc.org/administration
• Pages will be consolidated in the future
Meet the Help Desk Staff
Contact the Help Desk
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• Help Desk Hours:
Monday – Friday, 8:00 a.m. to 8:00 p.m. ET
• Contact the Help Desk:
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E-mail: help@flvc.org
Phone: 1-877-506-2210 (M-F, 8-5 ET)
After-hours emergency pager: 1-866-200-3929
Support Portal: support.flvc.org
Organizational Update
Don Muccino
Executive Director
FY 2013-14 Activities
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Dedicated to building key foundational elements
that will support the next generation of services
• Library services
• Customer support services
• Distance learning catalog
• Common web platform and site updates
• Promotion of services
Legislative Actions
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• New legislation repeals the statute
establishing FLVC and establishes two new
organizations – one for distance
learning/student support services and one for
library automation services – housed within
University of West Florida
• Establishes the Complete Florida Plus Program
• Renames Complete Florida Degree Program to
Complete Florida Degree Initiative
New Organizations
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Complete Florida Plus Program
• Will provide distance learning/student support
services similar to those currently provided by FLVC,
along with the Complete Florida Degree Initiative and
a K-20 student advising program
Florida Academic Library Services Cooperative
• Will provide library support services similar to those
currently provided by FLVC
• Overseen by a director who reports to Complete
Florida Plus Program
• Open e-text provisions for library services
Transition
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• All FLVC contracts, personnel, and funds
transferred to UWF
• Staff become UWF employees by December 31,
2014
• Non-recurring $5M reduction in annual funding
• Reduction of ~$245,000 to e-resources funding
• Must use NWRDC for data center services
• Termination of UF services contract in December
2014
Transition Goals
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• Continuity and quality of services
• Stability of the organization
• Delivery of the organization as an ongoing
operation that is positioned to support the
next generation of services to our students,
faculty, and staff
Questions?
Exhibit Hall Booth #305