PAUL BECKFORD
PERSONAL DETAILS
Nationality
Post Code
Driving license
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British
Kent, BR1 4BL
Full and clean
E-mail
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Mobile
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Linked In :
paulbeckfordjb@gmail.com
07562 772323
http://uk.linkedin.com/in/paulbeckford
EDUCATION & QUALIFICATIONS
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2013- Prince 2 Foundation & Practitioner certification
MSC Information Technology University of East London
HND Computer Studies- University of Westminster
PROFILE
A Project / Programme Manager, MSP, PRINCE2 practitioner certified, with over 10 years of experience within an IT
or business orientated environment. Possess highly transferable skills; working across multiple business sectors; Insurance
& Investment Banking; British Airports Authority ‘BAA’; Telecommunication; Retail; Central Government and Health.
Has worked across the full programme / project lifecycle; working within tight budgetary constraints and timescales;
budgets ranging from £500K - £30M; involving leadership & motivation of cross functional teams / multi-disciplined
teams; stakeholder management in a matrix management environment with 6 - 10 direct reports, controlling teams of up to
70 professionals.
He has played a key role in a number of Business Change initiatives within procurement transformation programmes for
clients such as London Underground LTD LUL; NHS, Merrill Lynch and HSBC; joint venture known as Merrill Lynch
HSBC LTD; J Sainsbury’s; which aimed at changing the behaviour of over 1000 + staff; including senior business
stakeholders. Developed the business process changes required in order to make the culture and organisational
improvements sustainable; or establishing department functions. I worked closely with Project Managers & Business
Owners to ensure that the required business process changes were successfully implemented; thus ensuring the maximum
benefits were realised, from the procured services / applications. I make rational and timely decisions on the priority and
category of potential risks based on information relating to probability and impact for a projects & programmes.
Seeks contract work being immediately available for both interviews and starts for most locations within the U.K,
London and South East.
TECHNICAL SKILL SUMMARY:
Programme & Project:
Project – Programme lifecycle, Business Process Reengineering BPR, Data Migration,
Business Continuity BCP, Project Management, Requirements Gathering, Release
management, Software Development, Service Management, Service integration, Systems
integration, Procurement lifecycle / Bidding process lifecycle, Infrastructure
Implementation, Resource Management, Direct / Matrix Management, Communication
plan, Risks and Financial management, executive & board reporting.
Strategic:
Service delivery, Vendor management, Change management, Product implementation,
Target Operating Model ‘TOM’, transition to new service, Portfolio management,
Programme Governance, Programme assurance, Stakeholder Management, multiple
work stream management, workshop facilitation, negotiating and influencing, Strategic
planning and development, Outsourcing project lifecycle management, risk management
and financial management, business case, stakeholder management, work with reporting
up to Broad and CXO level executive.
Business Analysis:
SWOT and GAP analysis, baseline & review of IT and Operations (People, Process,
Systems and Structure), Requirements gathering, Business process mapping, Root cause
analysis, UAT & QA, Voice and Data Telecommunications Fundamentals.
Methodologies:
MSP, PRINCE2, ITIL, Agile, Waterfall, CMMI, Enterprise Architecture, BPR.
Vendor Management:
Technology Category: Accenture; BT; Cerner; CTS; CSC; Fujitsu; IBM; ITNet; Isoft;
Unisys; Steria; Multex; Reuters & Bridge Vodafone & Orange. Business law Category:
DLA Piper; Allen & Overy; Treasury Solicitors.
REFERENCES AVAILABLE ON REQUEST; RECOMMENDATIONS AVAILABLE VIA LINKEDIN
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PAUL BECKFORD
EMPLOYMENT HISTORY
Oct 2013 - Mar 2014
New Digital Business Aberdeen & London
NDB is an international oil and gas management consultancy, based in England, Scotland, Australia & Norway. Their
mission is to deliver on the promises made by new technology and thus make every geoscience user more productive.
Hired as a Project Manager to provide high level consultancy support to New Digital Business as well as managing
business change and transformation processes during a period of intense growth. I reported directly to the managing
director, worked alongside a team of 30 professionals.
Responsibilities:
 Provided project management and business analysis support; initiated a number of business change activates aiming to
improve the company’s internal processes and enable an effective transition from small to medium enterprise.
 Led in defining the ‘As Is’ and To Be’ processes for the development and implementation of NDB staff; Performance
Review and Career Planning tools aiming at improving talent management and retention.
 Liaised with globally distributed teams; ensuring that business change management processes were thoroughly
embedded throughout all parts of the organisation.
 Conducted formal review of the NDB bidding process, analysed bidding data and staff feedback, producing clear and
precise guidance highlighting areas that could be improved.
Skills Snapshot: Project Management; PRINCE 2; Business Change Management; Stakeholder Engagement; MS Project;
MS PowerPoint and MS Visio.
Achievements:
 Successfully delivered the project, just over two months ahead of schedule; due to excellent implementation of plans.
 The business improvement initiatives undertook required outstanding influencing, collaboration and communication
skills and resulted in sustainable growth of the company, with no interruption of its internal operations.
 Proactively targeted a wide range of staff related issues; by designing processes to manage and review past
performances, diagnose and target areas for improvement, set objectives and design a training programme for the
following period.
May 2012 – Jun 2013
Sabbatical
Caring for a sick partner; my partner’s health has sufficiently recovered to permit me to re-enter the workforce.
Jun 2011 – Jan 2012
New Digital Business Aberdeen & London
NDB is an international (England, Scotland, Australia & Norway) oil and gas management consultancy. Their mission is
to deliver on the promises made by new technology and thus make every geoscience user more productive.
Hired as a Project Manager to provide high level consultancy support to New Digital Business; reporting directly to the
Managing Director.
Responsibilities:
 Engaged to assist in the implementation of business change management tools; principally to develop the company’s
bidding process for major project opportunities.
 Project managed the development of sustainable business opportunity management process. The process, managed a
business lead through qualification, risk assessment, bidding, planning, business case, relationship management, project
management, with Prince2 philosophy, and work completion.
 Performed a gap analysis, identifying areas of concern; developed supporting processes and guidance.
 Liaised with globally distributed teams; ensuring that business change management processes were thoroughly
embedded throughout all parts of the organisation.
Skills Snapshot: Project Management, PRINCE 2, Issue & Risk Management, Stakeholder Engagement, MS Project, MS
PowerPoint and MS Visio.
Achievements:
 Effectively deployed relationship management techniques & skills; in order to win the buy-in and full participation of
all staff; leading to an overall increase in bidding success rate, by 11% and decreased bidding costs by 7%
Jul 2008–Jan 2011
London Ambulance Service ‘LAS’ London
The largest emergency ambulance service in the world to provide healthcare that is free to patients at the time they receive
it; with over 4,500 staff working across a wide range of roles based in; serving over 7 million Londoners.
Hired as a Portfolio / Delivery Manager to improve support services delivered to the “999”contact centre environment, by
providing portfolio / vendor management to LAS; reporting directly to the Head of Infrastructure.
Responsibilities:
 Vendor management of an £10M contract; stabilised a failing Vendor (team of 30) operating on a 24 / 7 basis via a
series of contractual changes, at no additional costs to the client organisation. Providing support services to the critical
24 / 7 “999”contact centre; resilient infrastructure network, Telephony (AVAYA PSTN & CISCO VOIP), Audio
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PAUL BECKFORD
Visual facilities, Video Conferencing Facilities resilient LAN / WAN, desktops, Airwave radio and TFL CCTV,
DS2000 ICCS cabling and related data centres; in addition to support for mobile bespoke engineered Telematics
terminals in 700+ vehicles;
 Led a cross-functional team of 8 - 28 stakeholders, senior business users, SME’s and technical specialist in defining a
target operating model (TOM) for ‘999’ contact centre.
 Utilising senior business mangers forums, facilitated workshops and assurance groups, conducting ‘As Is’ and ‘To Be’
gap analysis, building solution design, KPI’s, output based specification, business case & gaining stakeholder sign-off.
 Project managed the OJEU procurement (Competitive Dialogue) process for the replacement of 24 / 7 support
“999”contact centre & on-board vehicle Telematics systems. Led a cross functional team from 8 – 16 comprised of
senior business service stakeholders, SME’s, technical teams in defining requirements, KPI’s & SLA’s, full
procurement lifecycle. Contract valued in excess of £13M.
Skills Snapshot: Portfolio Management, MSP, PRINCE 2, Matrix Management (70), Issue & Risk Management, Business
Change Management, Stakeholder Management, Relationship Management, Supplier Management, ITIL V3 Service
Management, PPM tools EPM/MS SharePoint for PMO reporting and MS Project, MS PowerPoint and MS Visio.
Achievements:
 Matrix managed (70 +) and completed the refurbished “999” contact centre infrastructure; on time and on budget,
whilst maintaining 100 % availability of the contact centre to the public.
 Project managed the initial plan & business case approval for a £1M 2012 Olympics control suite; for improving
management of major events and reducing event management costs by 25% year on year.
 Managed the refurbished‘999’ contact centre, the programme was implemented without any business disruption to 999
calls services. Whilst co-ordinated multiple internal and external supplier teams (70 +) on a 24 hour basis to complete
on time and on budget.
Feb 2007 – Jun 2008
Skigamo London & England Wide
Skigamo is principally a training consultancy providing Oracle financial training to medium size organisations.
Hired as a sole Portfolio Manager to set up programme in response to demands of new and existing clients requiring
additional services.
Responsibilities:
 Setting up the programme for a portfolio of 55 + concurrent projects ranging from Services relocation, IT
infrastructure, Web development. The value of each project ranged from £5K to £15K. Utilising MS Project for
planning, tracking budgets and maintaining quality / acceptance criteria, progress tracking highlights, checkpoints, risks
and issues via dashboards / RAID reports. Managing change requests, developing impact assessments, controlling
scope and business demand priority.
Skills Snapshot: Project Management, PRINCE 2, Matrix Management (10), Issue & Risk Management, Business Change
Management, Stakeholder Management, Relationship Management, Supplier Management, ITIL V2 Service Management,
MS Project, MS PowerPoint and MS Visio.
Achievements:
 Due to detailed planning and good risk management, 75 % all of the programme projects were successfully delivered a
head of schedule.
Sept 2003 - Nov 2006
NHS Connecting for Health ‘CfH’ Leeds, London & England Wide
NHS Connecting for Health ‘CfH’ - is the largest most ambitious procurement transformation business change programme
in Europe; affecting every single NHS Hospital Trusts & GP practices within England.
Hired as a Release & Implementation Programme Management; working closely with business stakeholders to enabled
CfH to meet its strategic corporate objectives; reporting to the Cross Programme Release & Implementation Boards &
Directors.
Responsibilities:
 Programme managed and delivered a procurement transformation business change programme effecting 50 NHS Trusts
across England. Worked closely with each Trust to ensure that required business process changes were implemented
thus achieving the maximum benefits from the procured services applications £6 Billion programme.
 Programme managed supplier primary & secondary care and development. Subsequent deployment of software in
accordance with NPfIT programme & project management standards MSP and PRINCE2 and governance.
 Providing stakeholder management & stakeholder engagement; forums, user groups in addition to communicating
progress to the cross programme governance board, programme & group programme directors.
 Directly and matrix managed 50 + multiple discipline CfH resources (PMO; Business Change Managers;
Communication CfH Technical Architects & Specialist; Test Managers); NHS Trust resources (Business Change
Managers & IT Project Manager) and the Supplier’s (Development, Test & Release Managers); as required to facilitate
resolution of critical issues and mitigation of risks affecting deployment of applications into NHS Trust environments.
 Responsible for the production of programme release schedules and key milestone plans; monitoring and recording
progress against identified measures and benefits.
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PAUL BECKFORD
Skills Snapshot: Programme Management, Department Management, MSP, PRINCE 2, Waterfall, Matrix Management
(50), Issue & Risk Management, Business Change Management, Stakeholder Management, Relationship Management,
Supplier Management, ITIL V2 Service Management, PPM tools EPM/MS SharePoint for PMO reporting and MS Project,
MS PowerPoint and MS Visio.
Achievements:
 Created the Regional Release Management Programme; in addition to deputising for Release Management Director.
 Performed additional duties as high level supplier’s negotiator for all CfH multiple million pound procurements.
 Developed a number of important guidance and process documents to help the NHS Trusts implement their solutions
more effectively. Reducing delay by several months; reducing overall programme costs by over £500k e.g. (1st of type
Deployment Process, Data Migration Handbook received with wide acclaim).
Jun 2002–Apr 2003
Security Industry Authority ‘SIA’ London
SIA is responsible for regulating the private security industry in the UK. SIA was initially in department that was part of the
Home Office and has recently achieved ‘Non-departmental public body’ (NDPB) status.
Hired as a Senior Project Manager to provide work with the Business Change Management Programme / Programme
Director, in establishing the newly formed SIA and relocation of current SIA staff and legacy services to new headquarters:
Responsibilities:
 Managed a number of projects across the full project lifecycle including: sourcing & securing of new premises
building; managing the premises refurbishment; the relocation of the SIA to new premises.
 Procured / implemented the IT service (new build); resilient infrastructure network, telephony (AVAYA PSTN &
CISCO VOIP).
 Ensured that all projects adhered to programme governance requirements; planning approach, reporting requirements,
risk and issue management. Produced and maintained approved details project plans.
Skills Snapshot: Project management; PRINCE 2, STEPs; Matrix management (8); Business Analysis; Issue & Risk
management; Stakeholder management; Relationship management; Supplier management; ITIL V2 Service Transition; MS
Project.
Achievements:
 Managed the relocation of the Security Industry Authority existing staff and legacy IT services to the new premises (3)
two month ahead of the target date; thus allowing SIA to commence recruitment ahead of schedule.
 Procurement of a “Data & Voice Network Infrastructure” for the Security Industry Authority and successful award
contract £500K.
 Managed the process that gained security accreditation for the Security Industry Authority’s new premises and for their
staff. In addition to managing the process for securing accreditation to hold data at a restricted level equivalent under
HMG’s protective marking regime.
Nov 2001–Apr 2002
National Probation Directorate ‘NPD’ London
Providing 35 probation trusts, over 100 bail hostels and many other services to the courts throughout England & Wales.
Senior Project Manager to manage NPD throughout the service transition acceptance process for 6 service lines.
Responsibilities:
 Led and motivated a diverse multi-disciplined team of 25: District IT managers & SMEs; throughout the service
transition acceptance period, the team was responsible for acceptance of 6 complex service lines in ITIL environment.
 Project managed (project lifecycle) the Vendor throughout the service transition acceptance process; including,
structured walkthrough and finally service acceptance. Contract valued in excess of £50M.
Skills Snapshot: Project lifecycle, Project Management, STEPs, Matrix Management (28), Issue & Risk Management,
Stakeholder Management, Relationship Management, Supplier Management, ITIL V2 Service Transition, MS Project, MS
PowerPoint and MS Visio.
Achievements:
 Effectively managed the supplier & NPD throughout the service transition acceptance period into ITIL based
environment ahead of schedule; contract valued in excess of £50 million pounds.
1992–Nov 2001
Various Contract / Consultancy Roles
A number of project management, contracts with;
 Business Change Manager - Merrill Lynch HSBC (London - £30M); J Sainsbury’s (London-£500K); LUL
 Business Analyst (logistic) - British Airport Authority BAA (London);
 Project Manager - ABN AMRO (London); Hambros Bank (London); National Blood Bank Authority London);
 Operational Management - John Brown Engineering (London); BT Infonet (USA & London), DNV Technica (London
& Norway).
 Technical Consultant - Legal & General London
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