PSYC B2 L. Larkin Study Guide Chapters 10-12 For more information on test-taking skills, visit: http://www.studygs.net/essayterms.htm Be sure to also review additional student resources at: http://www.oup.com/us/verderber Be sure to read each of your chapters, but focus especially on the following areas: Chapter 10 Review the key words listed in your chapter What is the difference between self-disclosure and privacy management? What are the guidelines for appropriate self-disclosure? Discuss each of the skills one can use for effective self-disclosure and privacy management. What is the difference between praising and constructively criticizing? Describe the guidelines for appropriately asking for criticism/feedback, praising, and giving constructive criticism. Chapter 11 Review the key words listed in your chapter Describe each of the sources of interpersonal power. Discuss the elaboration likelihood model (ELM). List the approaches to asserting rights and expectations and the characteristics of each. Describe the guidelines for using assertive message skills. Discuss the guidelines for making a complaint, making a request, or refusing a request. Chapter 12 Review the key words listed in your chapter What are the characteristics of interpersonal conflict? Describe each of the stages of managing conflict. Discuss the destructive behaviors that often occur in conflicts. Describe the aspects of a collaborative conflict conversation. What are the guidelines to mediating conflict? How does your author suggest we recover from conflict? What is meant by flaming?