Job Description and Person Specification
Salesforce Administrator and Support Manager
Location:
Shepherdess Walk, London N1 7RQ
Salary:
£30,000 to £35,000 per annum
Department:
Membership
Reports to:
Senior Development & Business Support Manager
Background
Business in the Community is a business-led charity committed to shaping a new contract
between business and society. We have over 30 years’ experience forging better relationships
between business and society, driven by a unique collaboration of business leaders. We
stimulate action by challenging and supporting thousands of businesses to create a fairer
society and a more sustainable future - through our local, national and international campaigns.
Business in the Community is one of The Prince’s Charities, a group of not-for-profit
organisations of which The Prince of Wales is president. www.bitc.org.uk
The Membership Team of over 50 people is at the heart of Business in the Community. It is
responsible for the recruitment of new members and managing relationships with members, to
help connect companies to action. The CR Index, Advisory services, BITC Training and The
Prince’s Seeing is Believing programme are all part of the Membership Team.
The responsibility for the management of Salesforce for the entire organisation also sits within
the membership team.
Purpose
The purpose of the Salesforce Administration team is to ensure that the system is fit for purpose
and delivering value, to provide a ‘helpdesk’ facility and to ensure that all users are trained and
confident in the use of the system.
The additional focus of the Salesforce Support Manager is to champion the use of Salesforce
throughout the organisation (approximately 400 users), with an aim of improving the quality of
input and data integrity, the efficient use of the system and the sharing of good practice.
137 Shepherdess Walk. London N1 7RQ
T: 020 7566 8650 | www.bitc.org.uk
President HRH The Prince of Wales | Chairman Mark Price | Chief Executive Stephen Howard
Business in the Community is registered in England and Wales. Charity No 297716. Company No 1619253
This is a great chance to join an established organisation with a charitable purpose that is heavily
vested in Salesforce.com.
Roles and Responsibilities
Day to day administration of the Salesforce system including, but not limited to:
 Maintaining the role hierarchy as the organisation changes its structure over time
 Resetting user passwords
 Adding, deleting, and modifying users as employees are hired, transferred, or leave the
organisation
 Manning the Salesforce Helpdesk
 Assisting with bulk inputs of data
 Maintaining security profiles and access rights for users
 Maintaining, adding or deleting workflows and assignment rules
 Updating page layouts and record types
 Configuring reports and dashboards
Improving the value of the system to BITC
 Arranging and assisting with training in line with current schedules and in conjunction with
the Human Resources Learning and Development Manager
 Helping people understand their own business processes and advising if Salesforce can
help
 Developing work plans for:
 Improving the quality and consistency of input
 Improving the data integrity of what is already on the system
 Building the profile of Salesforce within the organisation
 Extending the buy-in and usage across the organisation
 Sharing good practice
 Testing and launching new Salesforce functionality
To do this you will be expected to attend ComNet (BITC’s network of
administrators/communicators), team meetings of campaigns, regional teams and the
Membership Team. You will be expected to be present in the London office most of the week
and supporting a regional office via face to face meetings/ webmeetings around once per
month.
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Ensure that health and safety requirements are met in the areas for which the jobholder is
responsible.
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The post holder may be required to carry out other duties that are reasonably to be
considered as within the scope and purpose of the job and the aptitudes of the job holder.
This role will require that annual leave will be scheduled so that the team can maintain a
helpdesk facility through the year.
This job description reflects the current requirements of the post. As duties and responsibilities
change and develop due to changes in organisational and other circumstances, so the actual
duties and responsibilities will vary from the particulars of this job description
Person Specification
Job Description & Person Specification
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Experience
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Proficient in understanding how CRM systems can
support business success.
Proven experience of working with database
systems in a business environment
Experience of driving behavioural change related to
database systems with positive outcomes
Experience of analysing business systems and
identifying improvements
It would also be useful to have the following:
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Skills
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Behaviours
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Experience of providing cross organisational
support for a CRM system
Experience of running training workshops
Experience of Salesforce.com administration
ADM201 certified
Belief in the benefits of Salesforce.com for the user
and organisation
Well organised with good administrative skills
IT literate
Comfortable handling large amounts of complex
data
Self-motivated, proactive and excellent prioritising
skills
Excellent motivational and training skills
Ability to explain complex systems in a
straightforward way
Analytical skills to work with users to help them to
understand their own processes and the benefits a
CRM system can bring.
Business acumen to identify poor system usage/
performance and suggest corrective actions that will
add value to the business
Seeks to understand the organisational culture and
its influence as a blocker or enabler
A commitment to continuous improvement
Good attention to detail
Persistent, resilient and positive attitude
Ability to persuade with a collaborative, open and
inclusive approach to working with colleagues.
Commitment to good customer service
Good team player
Recognise the implications of working within a
charity
Act to meet BITC’s objectives and purpose in
accordance with Business in the Community’s
values:
o Focus
o Passion
Job Description & Person Specification
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Special
circumstances
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o Collaboration
o Pioneering
o Integrity
Demonstrate flexibility and open mindedness
Give feedback and support
Ability to travel occasionally across England and
Wales
Instructions to apply
Applications should be in the form of a full CV and supporting letter outlining how your skills and
experience meet the person specification for the post. Please submit your application by
completing the form below. We also accept applications by post to Human Resources Team,
137 Shepherdess Walk, London, N1 7RQ.
Closing date:
23 September 2014
First interviews:
9 and 10 October 2014
Second interviews:
15 and 16 October 2014
When will you hear from us
You should expect to hear from us within 2 weeks from the closing date, letting you know
whether or not you have been selected for an interview.
We regret that we are unable to provide feedback to applicants who have not been shortlisted
due to the volume of applications we receive.
Employee benefits
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Annual leave
Business in the Community offers employees 25 days annual leave each year, and our holiday
year runs from January to December. This rises on a sliding scale to a maximum of 30 days
after 10 years service.
Employees can also "buy" more holiday entitlement or "sell" days unused.
Pensions
We operate a Group Personal Pension scheme, which employees can join after three months'
service. Business in the Community will contribute up to 5% of salary providing the individual
contributes a minimum of 2.5%.
Season ticket Loan
We offer interest-free loans for annual Season Ticket Travel to all staff.
Childcare vouchers
Business in the Community participates in the HMRC recognised Childcare Voucher salary
sacrifice scheme. Our provider is currently Edenred.
Cycle to work scheme
We also participate in the HMRC Cycle loan scheme.
Employee Volunteering
Employees are encouraged to volunteer in their local communities. You will have the
opportunity to take part in volunteering activities with your team whilst working in Business in
the Community and we will also allow you two days additional paid leave to volunteer in work
time.
Life assurance
Payment of four times the annual salary will be paid to the estate of any individual in the event
of death while they are employed at Business in the Community.
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