Katie M. Ha’o
25 South 200 West Elsinore, Utah 84724  Cell: (435) 201-1420  katiehao03@gmail.com
Receptionist
Customer Service Expert  MS Office “Power User”  Adept Written/Verbal Communicator
KEY SKILLS
Office Skills:
Computer
Skills:
Telephone & Front Desk Reception  Customer Service  Filing Database
& Records Management  Administrative Support
Reports & Spreadsheets  Data Entry (65 WPM)
Word  Excel  PowerPoint  Access  Photoshop CS5  10 key
PROFESSIONAL EXPERIENCE
Snow College Richfield, Richfield Utah  Front desk Assistant Library/ student worker, 8/12 to
present

Kmart Service Desk, Richfield, Utah, 11/10- Present

Excelled in role requiring the ability to handle a variety of customer service and administration.
Filling, calmed upset/angry customers, researched and solved problems.

Did what I was asked quickly and efficiently.
Fish Lake Resorts, Front Desk, Richfield, Utah, 5/8-9/8

Served as first point of contact for customers and visitors. Checking in and out of cabins and
making sure everything was ready when customers arrived. Also helped clean cabins and
answered any questions that came my way.
Education
South Sevier High School – Monroe,
Utah
Relevant Courses
-Basic Accounting Principles
-Word Processing
-Honors English
-2 Years helping in the Administration
Office.
GPA – 3.2
Snow College Richfield – Richfield, Utah
Currently working on 2 year Associate of
Applied Science for Administrative
Assistant
estimated graduation date, May 2013
GPA 3.4
 Accomplishment and Certificates
 Leadership, PBL Secretary
 State and National Winner, 1st place in American Free Enterprise, certificate and award for
PBL 2011-2012
 Attended Fall Leadership Conferences October 2011 & October 2012.
 Community Service Project for PBL raised over 1,200 pounds of food for local food bank.
 Competition at a State Level for Business Communications, received 5th place.

Participated on American Free Enterprise Committee for our College Business club 2011 & 2012,
helping raise awareness for our Free Enterprise system, Sold beads made by women in Uganda that
are involved in a non-profit organization. All profits went back to the women who made the beads.
Work Experience
Employer – Kmart store
Location – Richfield, Utah
Supervisor – Marnee Winn
Job Description – Jewelry/ fashions Merchandiser
Responsibilities – Help customers behind the jewelry counter and at the check outs, and with clothing. Fold
returned clothes and put away. Design new layouts, rearrange seasonal items, and help wherever I am needed.
Dates of Employment – November 2012 to present
Employer – Snow College Richfield
Location – Richfield, Utah
Supervisor – Michelle Olsen
Job Description- Front Desk Assistant/Student Worker
Responsibilities – Data Entry, Help studentswith computers, answer telephones, clean the computers and desks on Saturdays’, help wherever I was needed
Dates of Employment – August 2012 to Present
Employer – Lisa Thors
Location - Boston, MA
Supervisor – Lisa Thors
Job Description – Nanny
Responsibilities – Watch kids, run errands, arrange play dates, household chores. Do anything I was asked.
Dates of Employment - September 2008 – October 2009
Employer – Fish Lake National Park
Location – Richfield, Utah
Supervisor – Gary & Steph Moulten
Job Description – Housekeeping/Front Desk
Responsibilities – Clean cabins, make beds, clean bathrooms etc. Help guests check into cabins at the front
desk, unlock cabins for late arrivals, check guests in and out. Help wherever I was needed.
Dates of Employment - May 2008 – September 2008