PEOPLE-CENTRIC LEADERSHIP
GOOD INTENTIONS ARE NOT ENOUGH
Darden Alumni Weekend
April 27, 2012
Ed Hess
Professor of Business Administration
Batten Executive-in-Residence
Hesse@darden.virginia.edu
www.EDHLTD.com
OBJECTIVES:
Share with you converging research on:



High performance organizations (HPO)
High performance leadership
Manager best practices
Begin thinking about what effective leadership
means.
Begin drilling down to the mission critical
behaviors necessary for effective leadership.
2
THE REAL CHALLENGE
Leadership attitudes and beliefs
Leader values
Leadership principles
Leadership philosophy
Behavior
Most people figure out what leadership is
Most people fail to execute
Translating theory into consistent daily behavior
3
CLEAR AND COMPELLING
$$$
Employees
Clients
4
HOW DO YOU CREATE EMPLOYEE
ENGAGEMENT?
1.
2.
3.
4.
5.
6.
7.
8.
Is it your culture?
Is it having fun?
Is it $$?
Is it perks?
Is it hiring the right people?
Is it being a great place to work?
Is it charismatic leadership?
Is it having the right mission?
5
#1: MOST CRITICAL: MOST IMPORTANT
FACTOR
Leaders
OR
Leaders
OR
Leaders
6
EMOTIONAL INTELLIGENCE RESEARCH
CASE WESTERN
50-70% of how employees perceive their job can
be traced to 1 person = their boss
Does my boss:
 truly care about me ?
 help me grow and advance?
 give me feedback fairly and consistently ?
 listen to my opinion ?
 treat me as a person ?
7
THE “DOMINO EFFECT” OF
LEADERSHIP
Leadership cascades down an organization
People think it is okay to treat their people
like they are treated
People imitate, role model acceptable
behaviors
8
LEADERS
Most people want to lead because of the:
5 Ps
 Power
 Prestige
 Pay
 Promotions
 Perks
9
LEADERSHIP PERSPECTIVE
Is it all about YOU?
OR
Is it all about THEM?
10
LEADERSHIP PRINCIPLES
Straightforward and simple, really only 4:

Golden Rule

Take care of your people

Lead by example

Do what’s right
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LEADERSHIP PRINCIPLES
Principles are Simple, Daily Execution is Hard
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Consistency
Discipline
Thousands of little acts
Leadership fishbowl
Expertise research
12
LEADERSHIP PRINCIPLES
Communication happens through:
50% Body language
38% Tone
7% Words
Professor Jane Dutton
Energizing Your Workplace
13
HPLS OF HPOS
1.
UPS
9.
SAS
2.
Best Buy
10.
Walgreens
3.
Tiffany & Company
11.
Room & Board
4.
Whole Foods
12.
Levy Restaurants
5.
Ritz Carlton
13.
Starbucks
6.
Southwest Air
14.
Costco
7.
Outback
15.
McKinsey
8.
Sysco
16.
San Antonio Spurs
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POSITIVE WORK ENVIRONMENTS
PWE’s lead to better performance, creativity, decision making, and
cognitive processing
PWE’s are characterized as being positively energizing not energy
draining : statements 5 to 1; inquiry to advocacy 1 to 1
Cameron, Positive Leadership ( BK, 2008)
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EFFECTIVE LEADERSHIP EXECUTION
Fight the Daily
killers of
Effective Leadership
Five Steps
Leadership Skills
How to Lead
Leader’s Self-management Tools
Right Leadership Attitudes and Beliefs
4 Fundamental Leadership Principles
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