Job Description
Job title
School / department
Grade
Line manager
Responsible for
Senior Compliance Officer
Directorate
6
University Secretary
T4 Compliance Assistants
Main purpose of the job
The post holder will advise the University Secretary and the wider University as appropriate, on matters relating
to;
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Immigration legislation and implications for ensuring the University’s continued compliance with Home
Office Sponsor Licence requirements.
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The management of all student complaints and compliance with the Code of Conduct and
academic regulations
Freedom of Information and Data Protection Subject Access Requests
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The post holder will manage the Tier 4 Compliance team and be responsible for developing effective
systems and processes to monitor the status of overseas students and their immigration status, assign
Confirmation of Acceptance for Studies (CAS), and carry out additional duties related to the University’s
Tier 4 compliance obligations. The post holder will also have responsibility for managing the formal
student complaints process.
Key areas of responsibility
Key areas of responsibility will include:
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Lead and manage the University Tier 4 Compliance team
Co-ordinate the University's annual application for Highly Trusted Sponsor status
Disseminate relevant information on UKVI issues and relevant changes to colleagues around
the University in a timely manner
Pro-actively review and update University policy to ensure that all operational processes and
procedures used throughout the institution are in compliance with the relevant legislation
and guidelines.
Responsible for carrying out regular internal HTS compliance audits
To monitor visa refusal rates, non-enrolment rates and non-completion rates, producing
regular reports and drafting responsive measures based on the data stipulated in the reports
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Provide advice and training to staff and students
Act as central contact point for inquiries to UKVI account manager
Act as key contact with UKVI
Provide advice to university staff regarding the immigration status of international students
(advise on withdrawals/extensions/late arrivals etc.)
Ensure appropriate record keeping for UKVI purposes
Provide advice to students regarding their Tier 4 status
Provide expert advice and guidance regarding the management of student complaints to
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senior staff across the University.
Effective, timely handling of complaints in accordance with the University’s regulatory
framework.
Maintenance of the student complaints database.
Report regularly to the Senior Management Group regarding status and nature of formal
complaints
Regular liaison with Academic Registry on student disciplinary matters and academic appeals
Regular liaison with the Students’ Union
Regular liaison with the Office of the Independent Adjudicator on behalf of the University
Regular liaison with the Police on behalf of the University
Where appropriate, attendance at student hearings
Oversee Freedom of Information and Subject Access Requests
In addition to the above areas of responsibility the position maybe required to undertake any other
reasonable duties relating to the broad scope of the position.
Dimensions / back ground information
This is a senior compliance post responsible for establishing a new Compliance Team. The team will lead
the development and management of systems and processes to ensure the University effectively
complies with its Tier 4 responsibilities. The post holder will also manage all formal student complaints
within the University acting as the central point of contact with the OIA, provide advice to and ensure
that formal complaints are managed within the university regulatory framework.
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Person Specification
Criteria
Essential
Educated to degree Level
Desirable
Qualifications and/or
membership of
professional bodies
Knowledge and
experience
At least one year’s experience in a
similar role relating to UKVI
compliance
Experience of complaints handling
Knowledge of the UKVI framework
and associated policies
Experience of UKVI audit
requirements
Evidence of international cultural
awareness
Experience of developing systems
and processes and ensuring
compliance
General skills
Experience of dealing with students,
preferably in terms of complaints
The ability to manipulate and analysis large
Evidence of working as a ‘selfstarter’ who can work pro-actively to sets of data.
review existing processes and
identify new approaches where
necessary
Ability to lead and motivate a team
Ability to work under pressure and
to tight deadlines
Excellent computing & IT skills.
Excellent communication skills, as
evidenced through compiling of
detailed report-writing.
The ability to develop effective
working relationships with staff at all
levels across the University and
externally
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Ability to communicate with
students, sometimes in difficult
circumstances
Excellent planning and organisation
skills
Other
Disclosure and
Barring Scheme
This post does not require a DBS check
Essential Criteria are those, without which, a candidate would not be able to do the job. Applicants who have not clearly demonstrated in their
application that they possess the essential requirements will normally be rejected at the shortlisting stage.
Desirable Criteria are those that would be useful for the post holder to possess and will be considered when more than one applicant meets
the essential requirements.
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