Introduction to
Duncan Solutions
A Proudly Australian Owned Company
Our Company Heritage
Australia’s pioneer and leader in
parking since 1993
70 Years of single-space meter
excellence
Leading handheld infringement
issuance equipment
Infringement processing and
collections experts
Delinquent infringement collections
and RTA data solutions experts
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Reino now forms an important part of Duncan Solutions – a
leading global provider of parking technology and services.
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Our Integrated Solutions
Duncan Solutions
Partner Solutions
Vehicle
Sensors
Self-Release
Boots
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Coin
Collection/
Credit Card
Clearance
(PCI)
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Enforcement
AutoISSUE Enforcement Solution
• Fully supported on a wide
range of devices
– AutoCITE AI-X3
– Personal Digital Assistant
(PDA)
– PC/Mobile Data Terminal
(MDT)
– iPhone
• Available features include:
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Hosted deployment
Wireless capability
GPS/GIS module
AutoIMAGE
Duncan’s approach focuses on best-fit solutions based on
client needs and environmental requirements.
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Enforcement
AutoCITE X3
• Duncan’s own proven, durable,
rugged handheld built
specifically for the enforcement
environment
• Images and voice recordings
appended to the infringement
record
• Real-time wireless
communications in the field
– Infringement upload
– Real-time verification of hotlist/
Registers
• Integration with Duncan’s
AutoVU (Mobile Licence Plate
Recognition Solution)
A product that was specifically engineered for
regulatory use – one piece operation.
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Enforcement
AI-PDA Solution: Intermec CN3
• Robust Intermec handheld
device (pairs with external
printer)
• Images and voice recordings
appended to the infringement
record
• Real-time wireless
communications in the field
– Infringement upload
– Real-time verification of
hotlist/registers
– Additional telephony capability
Flexibility - Thin, rugged form
factor fits the needs of the
mobile worker
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Enforcement
AI-PDA: Symbol MC35
• Popular handheld device
(pairs with external
printer)
• Images and voice
recordings appended to
the infringement record
• Real-time wireless
communications in the
field
– Infringement upload
– Real-time verification of
hotlist/registers
– Additional telephony
capability
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Enforcement
AI iPhone Application
• Customised iPhone
application includes all
functionality of the
standard AI solution
• Interface is perfect for
advanced reporting and
GPS/GIS functions
• Ideal for supervisors who
need real-time information
while in the field
• Can be integrated with an
external printer for
infringement issuance
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Compliance
Mobile License Plate Recognition
Residential Parking Compliance
AutoChalk Application
Time Limit Management
Analysis of Parking Behaviour
Integrated Handheld Solution
Change Parking Behaviour
Maximise Limited Resources
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Improve Compliance
Compliance
Mobile License Plate Recognition
• Specific Application
Benefits
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Hi-Def camera Operation
Real-time database matching
Ease of use and installation
Reads vehicles parked in
parallel and at 45° and 90°
angles
Optional wheel imaging/capture
Back-end reporting for evidence
in ticket disputes
Enhanced GPS technology and
mapping
Operating in Aus/NZ market
AutoVU integrates positioning technology, a vehicle-mounted LPR
system and a comprehensive management and reporting system to
provide a complete parking enforcement solution.
Enforcement
AI-Mobile Data Terminal (AI-MDT)
• Rugged mobile data
terminal can be
mounted in vehicle
• Integrates with AI
application used in
handhelds
• Ideal for pairing with
mobile license plate
recognition using a
single vehicle-mounted
laptop
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Case Study
Client: Chicago, IL
Service Provided: Handheld Enforcement Technology
• Long-time customer for both AutoCITEs and
single-space meters
• Competitively selected to upgrade over 170
handhelds including:
– Cameras
– Wireless communications
• Ability to provide Infringement-related images
captured with AI Solution AI-X3 & AI-PDA)
– 94% of the public who view images online pay their
tickets (1/3rd within 24 hours of viewing)*
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* City of Chicago Statistic.
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Case Study
Client: Chicago, IL
Service Provided: Handheld Enforcement Technology
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Parking Meter Solutions
Duncan VS Pay-by-Space Meter
Easy to Install – Anchors to footpath or
pavement, self-contained, battery powered
Elegant – Attractive design, easy to use,
reduces street clutter and visual obstructions
Low Maintenance – No moving parts or
consumables, modular sub-assemblies, no
printer or bill acceptor to jam, no solar needed,
Compatible with AutoTRAX
Easy to Collect – Ergonomic, interchangeable,
high security intelligent cashbox system
Enforcement – Access Bay Status & Meter
Status on handheld (AI Solution) devices via
GPRS
Environmentally Friendly – No paper waste or
littering, no vehicle emissions due to restocking of
consumables, lower carbon footprint,Green-Cell
battery
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The Duncan VS is the most efficient, economical, and environmentally
friendly solution available in the market today.
Parking Meter Solutions
Easy for Motorists to Use
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Coins
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Credit/Debit Card
or SmartCard
Mobile Phone (mPark®)
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Simple – Intuitive user interface
design and operation allows easy
payments for first time and regular
users
Flexible – range of payment options
available for all users
Efficient – “Select, Pay and Go” –
No need to return to vehicle to
display ticket, shortening payment
time by over 50% and lowering onstreet safety risk
Convenient – Payment “top-up”
allows the motorist to remotely add
time to initial payment via Mobile
phone or with “pay at any meter”
networking
Parking Meter Solutions
The MX Pay and Display Meter
• A field-proven, 3rd generation multi-space
parking meter
• Simple, intuitive user interface and modern
aesthetic design
• Extremely durable and vandal resistant
• Advanced security and audit features
• Modular component design and alert features
that enhance proactive and responsive
maintenance
• Compatible with AutoTRAX – Duncan’s
advanced meter management system
supporting audit, collections, maintenance,
and management
• More than 6,000 Duncan Pay and Display
units successfully deployed worldwide
• Clients routinely report 98%+ meter uptime
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Parking Meter Solutions
Convenient Payment Options
Coins
Credit/Debit Card
or SmartCard
Pay by Phone
Certified PCI Compliant Credit Card facility
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Back-end Management Systems
AutoTRAX: Powering the Back Office
• AutoTRAX wireless two-way
meter management system:
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Meter Alerts
Maintenance Activities
Parking Usage Data
Collections Data
Credit Card Processing (PCI)
Remote Updates and
Programming
Meter Performance
Management Reporting
Infringement Detection
(optional)
Sensor Integration (optional)
Back-end Management Systems
AutoTRAX Meter Management Suite
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Hosted Service - AutoTRAX is a hosted,
scalable, secure, web-accessible service
with no initial or on-going technology
investment or support from your IT staff
Integrated Platform – AutoTRAX routes
data when and where it is needed
– Push alerts to maintenance handhelds
– Push summary reports to supervisors
– Push potential Infringements to
enforcement handhelds
– Push financial reports to City revenue staff
– Push to summary performance reports
management staff
– Integrate with existing third party systems
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Business Management – AutoTRAX is
more than just a meter status reporting
tool, it is a powerful suite of management
tools analysing information to allow
optimisation of all aspects of a site’s
performance
Maintenance Solutions
Australian Service Operations
 Reino has provided Parking Maintenance Services in Australia for
over 10 Years
 Reino holds approximately 60% of outsourced On-street Parking
Maintenance contracts, including the largest Australian contract
 Operate two Service Facilities in Australia
 Currently maintain over 20,000 spaces
(11 contracts across Metropolitan Sydney and City of Port Phillip,
Victoria)
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Maintenance Solutions
AutoField - Meter Maintenance Solution
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Preventative Maintenance
Reactive Maintenance
Efficiency gains / paperwork reduction
Asset Tracking
Record's and tracks ALL maintenance related
issues
Real-time or shift based job allocations
Work Order tracking
Field workforce management / dispatch
Issue Resolution and Parts Usage
Service KPI Reporting Portal
Agnostic to equipment / asset type
Fully hosted and managed field service solution
Duncan wrote the book on meter
maintenance – literally – and we offer
experience maintaining both Duncan
and Parkeon meters.
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Field Service Manager
Call Centre /
Fault Line
Customer Reporting
& Search Portal
Dispatch Centre
Wireless Comms
ReinoNet
Motorist
Fault
Parking
Meter
Field Service
Technician
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Maintenance Solutions
Sydney Metropolitan Meter Maintenance (case study)
o Metropolitan Sydney, is the largest
metropolitan area in Australia with
population of 4.3million
o Duncan Solutions provide maintenance
services across a geographic area of 80km
x 50km. This includes:
• The City of Sydney
• North Sydney
• The City of Ryde
• Marrickville Council
• Centennial Park
• Sydney Botanic Gardens
• Mosman Council
• Warringah Council
• Pittwater Council
• Parramatta Park
• NSW National Parks
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Maintenance Solutions
Sydney Metropolitan Meter Maintenance
o Over 20,000 Parking Spaces (combined Pay by Space and
Pay & Display solutions)
o Maintaining 13 equipment types
o In addition to meter maintenance services Duncan provide
Call Center services
o Utilise Duncan’s system to route maintenance staff in realtime via two-way communications
o Wireless Meter Management System (AutoTRAX) provides
visibility to support parking infrastructure in terms of
reconciliation, uptime and compliance (infringement
adjudication)
o 365 Days Per Year operation
o General KPI of 2 hours response time
o Average uptime across all sites 98.8%
o Our City of Port Phillip Contract .
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Duncan’s meters and meter management solutions are proven to drive performance in
large, complex deployments, similar to Brisbane City.
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Case Study
Client: Sydney, NSW
Service Provided: Parking Meters and Maintenance Services
• Client since 2005
• Scope of Work
– Installed over1,000 Duncan MX meters accepting coins, credit
cards, and Pay by phone payments
– Perform meter maintenance
– Utilise Field Service Management System to route maintenance
staff in real-time via two-way communications
– Wireless Meter Management System provides visibility to
support citation adjudication
• Outcomes:
– Documented uptime in excess of 99%
– Achieve under-2-hour response time to outages
– Revenues increased 67% in two years without rate increases
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Duncan’s meters and meter management solutions are proven to
drive performance in large, complex deployments.
The Integrated Duncan Solution
Proven, Durable, Secure Meter Solutions &
Convenient Payment Methods for Consumers.
Pay for parking using coins, credit/debit card, mobile
phone, or Smartcard.
Real-time Parking Management through
Duncan’s ReinoNET.
See the whole parking program with status of every
meter and zone, rapid rate change capability, and
alerts for needed maintenance, collection status,
active violations, and more.
Integrated Vehicle Sensing.
In-ground vehicle sensors communicate to
meters when spaces are occupied, paid, or
vacant, allowing the meter to identify active
infringements, eliminate residual time on
spaces, and identify available parking.
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Integrated Enforcement.
Duncan’s integrated
AutoISSUE solution allows
enforcement officers to identify
active infringements based on
real-time reporting from meters
– dramatically enhancing
enforcement efficiency.
Automated
Communications with
Technicians in the Field.
Duncan’s Field Service
Manager Application
provides instantaneous
alerting and diagnostic data
on meters to maintenance
technicians in the field.
License Plate Recognition and
Vehicle Immobilisation Solutions.
AutoVU - Automated Tire Chalking,
Permit Control, Hotlists, Analysis of
Parking Behavoiur.
Can’t Get Back to Feed
the Meter?
Pay for parking and add
additional time remotely
through “pay at any meter”
or mPark options.
Payment information is
updated right back to the
meter.
Conclusion
Duncan is committed to partnerships that:
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Enhance revenues
Deliver low-risk, reliable performance
Improve public convenience and satisfaction
Improve operating efficiencies
Provide program enhancements and process
improvements
Improve parking and traffic management
Duncan is committed to long-term, successful
partnerships with our clients.
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