Unify
OpenScape Identity and
LifeCycle Assistant workshop
Commercial in Confidence
All information contained herein, including but not limited to information provided in
soft copy format and any amendments to this response howsoever provided, is
information of commercial value and is provided in strict confidence for the sole
purpose of evaluation by you and/or your representatives for that purpose.
This response shall not be used for any other purpose and shall not be copied or
disclosed wholly or in part to any other party without prior written approval by an
authorised representative of Unify and shall be held in safe custody.
The restriction does not cover information that is published or known from sources
other than Unify provided that it is not made in breach of any obligation of confidence.
Any general queries relating to this response should be directed to the Account
Manager, whose details are below:
Name:
Nigel Shaw
Position:
Account Manager
Tel No:
01908 817375
Email:
nigel.shaw@unify.com
Table of Contents
1. Executive Summary
4
2. The Approach
5
3. Commercial Overview
7
4. Customer Responsibilities
11
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1. Executive Summary
OpenScape Lifecycle Identity and Access workshop
Unify has been deploying Identity and Access Management (IDAM) solutions for its customers for over 10
years.
Our customers have used Identity and Access Management solutions to deploy complex enterprise
applications, where the customers have realised the business benefits in automating the identity provisioning
lifecycle, increasing security controls, enforcing string auditing all within business specific regulatory
constraints.
Each and every deployment has its technical and internal challenges that need to be overcome, to ensure the
business achieves the effective benefits of an IDAM solution.
To support our customers Unify have developed a proven methodology that identifies the technical and
internal challenges to make sure our customers realise the benefit investment in their OpenScape Unified
Communications, by using the OpenScape Identity LifeCycle Assistant as a service desk tool.
This workshop covers the deployment, provisioning, and migration that would be simplified, requiring less
skilled staff and customer will benefit from increased productivity and positive return on Investment.
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2. The Approach
The review is to capture the current landscape of the customer’s Identity and Access Management
requirements, current infrastructure by adopting the base OpenScape Identity LifeCycle Assistant, and
additional configurations that are available to meet their requirements. The base package offers:
 Multi-tenanted capable OSILA on a dedicated or VMware virtualised Windows 2008 server,with one
customer setup. Manage one OpenScape Voice v7, OpenScape UC v7, Xpressions v6, and Deployment
service v6 (for the devices).
 Standard set of product packages; providing support for: office worker, mobile worker,Analogue interface
and Meeting Room phones.
 Web based Management interface to manage users, subscribers, group features, and tickets. 2
management roles supported.
 E-mail notification for Administrators, and end users, with a standard set of templates for the customer to
customise to meet roll out.
 Data Capture tool (DCT) with standard OSILA functionality that generates the necessary filestore to
perform bulk import into OSILA for Users, subscribers, and groups.
 Standard Web based Phone directory with customer logo, and colour scheme.
 Password reset
 On-site Service Desk training
Optional packages are available on top for certain functions:
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Produce packages tailored for Customer’s OpenScape Environment
End User Self Service
Active Directory Integration
Yellow Page Support in Phone Directory
Tiger call logger Integration
OSLA reliance for large solution requiring service continuation under failure situation
The Unify approach offers the following benefits:
 Improving end user experience – reducing the number and complexity of passwords to be used;
 Improving and streamlining processes around the provisioning and de-provisioning of users, which
provides greater flexibility of the granting and removing application access rights;
 Audit trails and business processes to demonstrate compliance to best practice standards in the event of an
investigation;
 Increasing security and technical capability of staff and awareness of secure working practices;
 Will enable the organisation to move closer to the strategic ambitions of your identity management
requirements such as role base access. This will grant access to applications automatically based on their
role as defined in the HR system;
 Improving value for money, savings and costs by identifying the best solution;
 Improving bottom line IT TCO (total cost of ownership) by furthering the implementation of security best
practices (ISF Survey);
 Allow the organisation to standardise on an Identity and Access Management framework which can be
used for all current and future applications;
 Improve and simplify the access method for all users access to applications;
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 Ensures that all access is audited in a compliant manner.
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3. Commercial Overview
Project Staff
Within the on boarding activities for the services, a number of different skills are required, and therefore a
number of different consultants may be used depending on the specific elements of work required.
The following table shows the roles which are available, and how the roles map to the Skills for the
Information Age (SFIA) definitions within the G-Cloud standard Rate Card. The costs and discount
structure are available in the standard rate card. This is provided as a separate attachment on the G-Cloud
portal.
Role
Skills for the Information Age Role
Business Analyst
Business Change (including Business Change
Implementation, Business Change Management
and Relationship Management)
Strategy & architecture (including Information
Strategy, Advice and Guidance, Business/IT
strategy and planning, Technical strategy and
planning)
Solution development & implementation
(including System Development, and Installation
and Testing)
Solution development & implementation
(including System Development, and Installation
and Testing)
Solution development & implementation
(including System Development, and Installation
and Testing)
Solution development & implementation
(including System Development, and Installation
and Testing)
Service Management (including Service strategy,
Service Design, Service transition and Service
Operation)
Network Specialist
Developer
Technical Architect
Senior Identity Management Consultant
Security Specialist
Project Manager
Delivery Lead Times
 Standard deployment time for connection to a Unify G-Cloud service is from 8 weeks (depending on the
complexity of the solution)
 Standard delivery time for any one-time professional services unrelated to the delivery of a Unify GCloud service shall be 8 weeks
 Standard delivery time for any capital based hardware items is 8 weeks
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Workshop Project Staff
The following table shows the roles which are available, and how the roles map to the Skills for the
Information Age (SFIA) definitions within the G-Cloud standard Rate Card.
Role
Skills for the Information Age Role
Senior Identity Management Consultant
Solution development & implementation
(including System Development, and Installation
and Testing)
On-boarding and Ordering Procedures
The Customer shall determine the type and quantity of each product and service required from the Unify GCloud price list.
Any enquiries during the item selection process can be submitted via the G-Cloud portal or e-mailed to
Unify at the specified e-mail address. Unify shall respond within two working days.
The Customer shall submit their order via the G-Cloud portal or e-mail their order details through to Unify at
the specified order e-mail address.
Orders will be assigned to the Unify Accredited Central Operations (ACO) team for implementation.
ACO implementation activities shall include:
 Receipt and acknowledgement of order
 Co-ordination of pre-delivery commercial activities including Call-Off Contract preparation and signing,
credit checking, creation of Customer PO and establishment of key contacts
 Assignment of a project office representative to remotely manage your deployment. Any on-site project
management presence is chargeable in accordance with the G-Cloud price list
 Validation of the technical solution with a Unify solution architect and further consultation with the
customer if required. This is to ensure the business needs of the Customer are met
 Co-ordination of data capture via a Customer Data Collection (CDC) form and data validation activities
with Unify technical staff which may include WAN/LAN compliancy, user profile information, number
porting (where applicable) and any bespoke security requirements
 Production of a project plan with target dates for key milestones including “go-live” of the deployment
(or discreet phases of the deployment, if required) and user training (including floor walking and early
life support)
 Liaison with the Customer throughout deployment period
The Customer is required to provide all relevant and requested information to Unify in a timely manner to
enable the preparation of the deployment. Failure to do so may result in a slippage to, and subsequent
amendment of, the key milestone deployments dates. Examples of documentation may include:
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Signed Call-Off Contract
Customer Data Capture (CDC) form
WAN / LAN Compliancy Statement (if self-certifying)
Letter of Authority (for carrier engagement) if number porting is required
Key point of contact and escalation path
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The Customer may add additional services or additional users during the contract period by following the
procedure set out above.
Off-Boarding Procedures
Subject to a minimum notice period of 30 days in writing, the Customer may cancel some, or all, of the
services. Upon the designated termination date, the service shall be disconnected.
Subject to a minimum notice period of 30 days in writing, the Customer may request deletion of users from
the service.
Termination Procedures
Each recurring service has a minimum term period of 365 days.
Each service will continue to be invoiced on a monthly basis until terminated.
If the Customer wishes to cancel the service a minimum written notice of 30 days must be issued to Unify.
The termination date shall be 365 days from receipt of the cancellation notice. Each terminated service shall
be invoiced until the end of the month in which the termination date occurs.
No termination fees shall be applicable in the event of termination.
In the event Unify wishes to terminate the service, it shall issue no less than six month’s notice to the
Customer.
Invoicing Procedures
On completion of the deployment of the project (or project phase if applicable) any one-time professional
charges shall be invoiced in full
On completion of delivery of any capital based hardware, the hardware shall be invoiced in full.
On completion of the deployment of the project (or project phase if applicable) the service is considered live
and any service charges will be invoiced on a monthly in arrears basis for services consumed.
Beyond the initial implementation additional users for a service (or additional capital items) can be ordered
from Unify and added to the solution. Additional users for each service will be included from the date on
which they go-live.
Beyond the initial implementation users can be deleted from the solution by e-mailing the Unify ACO.
Deleted users will be removed from the agreed termination date
Invoices shall be computed from live usage data recorded in Unify’s in-house billing engines.
Invoices shall specify:
 The unique Service Order reference
 The line value, breaking Charges down to at least the equivalent level of detail as provided in the GCloud pricing
 Total value excluding Value Added Tax (VAT)
 The VAT percentage
 The total value including VAT
 The tax point date relating to the rate of VAT shown
 Invoicing terms and requirements:
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 Standard billing provision will be via email and/or paper invoice
 Invoices shall be raised monthly in arrears for the recurring monthly services
 Invoices for any one-time professional services shall be raised upon project completion (or phases of the
project, if applicable)
 Invoices for any hardware shall be raised upon delivery
Deliverables
The output is a report highlighting detailing the Business Drivers and Customer
Requirements captured, High-Level Integration design, assumptions, constraints and dependencies together
with a Statement of Work and high-level implementation roadmap.
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4. Customer Responsibilities
 You will be required to provide the information on how your existing business processes work for the
management of identities across your estate. This includes:
- How users are created;
- How users are deleted;
- How users are assigned and de-assigned roles;
- How users change passwords;
- How users change their information (phone number, location);
- How users search for information about other users;
 You will be required to provide a location and meeting facilities so the workshop can take place;
 You will be required to provide contact details of key personal within your organisation to ensure that
you obtain the most from the workshop;
Dependencies
The following is a list of dependencies that the customer needs to obtain the most from this workshop:
 Has already or will soon to be deploying an OpenScape Unified Communications;
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About Unify
Unify—formerly known as Siemens Enterprise Communications—is one of the world’s largest communications software and services
firms. Our solutions unify multiple networks, devices and applications into one easy-to-use platform that allows teams to engage in rich
and meaningful conversations. The result is a transformation of how the enterprise communicates and collaborates that amplifies
collective effort, energizes the business, and dramatically improves business performance. Born out of the engineering DNA of
Siemens, Unify builds on this heritage of product reliability, innovation, open standards and security to provide integrated
communications solutions for 75% of the Global 500.
Unify is a joint venture of the Gores Group and Siemens AG.
Copyright © Unify GmbH & Co. KG, 2013
Hofmannstr. 51, D-81379 Munich, Germany
All rights reserved.
Reference No.: A31002-P3010-D101-2-7629
OpenScape, OpenStage and HiPath are registered trademarks of Unify GmbH & Co. KG. All other
company, brand, product and service names are trademarks or registered trademarks of respective
holders.
Copyright © Unify GmbH & Co. KG 2013. All rights reserved.