Housing Ambassador Position Description
Housing & Residential Education – Central Office
Overview & General Purpose
Located in Salt Lake City, the University of Utah is a public, 4-year institution committed to providing
an exceptional academic and co-curricular experience for students and the University community. The
“U” is the academic home to more than 28,000 students. Heritage Commons is home to 2,300 students
who live in the 2002 Winter Olympic athlete village, which consists of 20 co-ed residence halls and 10
apartment buildings.
The Housing Assistant provides aid in the Housing & Residential Education office and assists the
Housing Specialists by performing various in-office tasks and assignments. This part-time position is
responsible for inventory management, assisting in prospective student recruitment, providing adequate
and informative customer service and giving support when needed to the RECs in each area. The
Housing Assistant reports to the Senior Housing Specialist and is a member of the department’s Central
Office staff.
As a member of the HRE team, it is expected that you uphold all of the values of the department. In
addition, you should follow all HRE policies and procedures.
Qualifications
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Ability to work effectively in a diverse office setting.
Must be able to maintain student information under strict confidentiality
Organizational skills to manage workflow and establish a harmonious and productive
environment.
Skill in accurately analyzing information, situations, and procedures to define problems and
formulate conclusions.
Skill in speaking concisely and logically, using grammatical language to convey information and
explain policies and procedures.
Demonstrated skill to work effectively with students, parents, and university officials
Working knowledge of various software packages (including spreadsheets, word processing and
e-mail)
Excellent communication and interpersonal skills.
Preferred Qualifications
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Experience living on the University of Utah campus
Previous clerical experience
Work Schedule
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The Housing Ambassador schedule will be set by the Assignments & Outreach Coordinator,
with hours not to exceed 20 per week. The Housing & Residential Education office hours are as
follows:
o Monday-Friday: 8am-5pm
Must be able to attend bi-weekly staff meetings that will be set at the beginning of each semester
May be asked to attend recruitment events outside of office hours
Compensation
$9/hour ($8.50 during 90 day review)
Primary Responsibilities
Customer Service/Student Relations
 Models the highest level of customer service and works to ensure customer satisfaction by
analyzing complaints, concerns and suggestions for ways to improve student satisfaction
 Acts as an information source to International students about resources available within the
University
 Provides information to students and parents about the procedures within HRE, University and
Government regulations (i.e. FERPA)
 Assists in the university housing move-in and move-out process, holiday closing and summer
school process.
 Works with the Assignments and Occupancy Coordinators to troubleshoot and help provide
students and Residential Education staff with the most accurate account information
Occupancy Processing
 Assists with the check-in and check-out process of the Residence Halls
 Communicates with maintenance and custodial staff regarding building issues and concerns
 Responsible for notifying roommates of new move-ins and move-outs
Prospective Student Recruitment
 Give prospective students and their parents tours of Heritage Commons and the Marriot Honors
Community
 Assemble marketing packets and mailings
 Represent HRE at recruitment events and provide housing information to interested students
 Additional recruitment opportunities that may arise
Administrative
 Informs the Assignments and Occupancy Coordinators of possible conflicts and discrepancies
 Maintains accurate electronic and paper records and under strict confidentiality
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Assists in day-to-day administrative tasks and projects established by the Assignments &
Outreach Coordinator
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Responds to general housing emails
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Processes student agreements and facility work orders in a timely manner
Housing & Residential Education and the University of Utah value interactions among individuals with varying traditions,
cultures, orientation, religious beliefs, economic backgrounds, and racial/ethnic origins. We strongly encourage applications
from candidates who will share and explore this value with the team and with the residents.
Housing Ambassador Application 2014
Instructions: Complete both pages of this application, attach your resume, and email all application materials
or hand deliver them by 5pm on Tuesday, March 18th, 2014. Applications received after the deadline will not be
considered.
Email to: Kacie Pecor, Assignments & Outreach Coordinator
kpecor@housing.utah.edu
Hand-deliver to:
Kacie Pecor, Assignments & Outreach Coordinator
Housing & Residential Education Office, Benchmark Plaza 822 1st floor
Name: ____________________________ uID:______________Phone: ____________________
Please check the appropriate boxes:
1. Will you be living on campus during the upcoming academic year (2014-2015)?
 Yes
 No
2. Have you lived on campus before?
 Yes
 No
If so, when? ______________________
3. How many hours are you able to work per week (maximum of 20)?
 1-5 hours
 10-15 hours
 5-10 hours
 15-20 hours
4. Are you a HRE Student Leader for the upcoming academic year (Late Night Programmer, RHA
member, Social Justice Advocate, or RA)?
 Yes
 No
5. Are you available to work during holidays and over breaks?
 Yes
 Sometimes
 No
6. We are looking for students who can work both the Summer and Academic Year. Please mark
the semesters you would be able to work.
 Summer 2014 (May 2014-August 2014)
 Academic Year (August 2014-May2015)
 Both Summer and the Academic Year (May 2014-May2015)
7. Please list any other commitments you may have (other jobs, extracurricular activities, etc):
__________________________________________________________________________________
__________________________________________________________________________________
References: List two references that have supervised your schoolwork, volunteer work or employment.
Include their names, phone numbers, e-mail addresses, and relationship to you. Do not use family
members as references.
Full name: ____________________________Relationship:____________________________
Phone with area code: _____________________Email:_______________________________
Full name: ____________________________Relationship:____________________________
Phone with area code: _____________________Email:_______________________________
Supplemental Questions:
1. What interests you in becoming a Housing Ambassador?
2.
What do you hope to gain from this experience?
3. What do you view as the important benefits to living on campus?