Intercultural Communication
Competence
Kemampuan Komunikasi Antar Budaya
WHY it is needed?
as the basic ability for any interaction! It is
not only necessary to have social skills,
but also to improve the SENSITIVITY and
UNDERSTANDING for other VALUES,
views, ways of living and thinking, as well
as being self-conscious in transferring
one’s own values and views in a clear, but
appropriate way.
 helps understanding others and
ACHIEVING GOALS.

Noun:
A person’s principles or standard of
behavior;
 One’s judgment of what is important in
life

Synonyms: principles, ethics, moral code,
morals, standards, code of behavior
What are your values?
What are your ethics?
Culture hides much more than it reveals, and strangely
enough what it hides, it hides most effectively from its
own participants.
Years of study have convinced me that the real job is not
to understand foreign culture but to understand our own.
–Edward Hall- “The Silent Language”
Culture: Iceberg Model
Culture: Iceberg Model
Geert Hofstede cultural dimensions
What is Communication?
“The process by which one person
stimulates meaning in the mind of another
through verbal and non-verbal messages.”
–McCroskey (1998)
 “Interaction that builds connections
between people that help them to
understand each other and to recognize
common interests.” –Zarefsky (1999)

What is Intercultural
Communication?
“Symbolic exchange process whereby
individuals from two (or more) different
cultural communities negotiate shared
meanings in an interactive situation.” –
Ting Toomey (1999)
What is Intercultural
Communication Competence?
The ability for successful communication
with people of other culture.
 The understanding of other behaviors and
ways of thinking as well as the ability to
express one’s own point of view in a
transparent way with the aim to be
understood and respected by staying
flexible where this is possible, and being
clear and transparent where this is
necessary.

Intercultural Communication
Competence Components:
Attitude
 Awareness
 Knowledge
 Skills

Discussion
Important points in each component
 What is the base for intercultural
competence? Why?
 What are the steps to develop
intercultural competence? Where do you
start?

Evaluation
What does it mean to be competence?
 How would you evaluate your own
competence?
