Job Title:
Key Worker
Job Category:
Department/Group:
Service Delivery Team
Job Code/ Req:
Location:
Cintre
Travel Required:
Own car
required?
Yes
KW 1to 4
Beneficial
Level/Salary Range:
DOE
Position Type:
Full / Part / Bank
Reports to:
HR Contact:
Registered Manager and Deputy
Manager
Date posted:
Click here to enter a date.
Flexible Working
Yes 24/7 rota
Posting Expires:
Click here to enter a date.
External posting URL:
Internal posting URL:
Applications Accepted By:
E-MAIL:
MAIL:
jobs@cintre.org
Cintre Community Ltd
2nd Floor, Shore House, 68 Westbury Hill, Westbury on
Trym, Bristol
BS9 3AA
Job Description
KEY ROLE AND RESPONSIBILITIES
To be the primary supporter of one or more specified service users offering support, guidance and facilitation in
stepping towards independence. Accountable to the Manager/Deputy for the service delivered to individual
Service Users
 To offer intensive support to specified Service Users in their daily lives, encouraging them to become more
independent through effective planning and facilitation, consistent with the Service User’s abilities and
preferences.
 To help the Service User create their own person-centred care plan with input from other interested parties
such as Social Workers, relatives, medical professionals, managers and colleagues as appropriate.
 To support the Service User in achievement of their care plan and monitor and report on progress to the
Manager and other colleagues, as appropriate
 To set up and chair reviews of the care plan involving all interested parties
 To facilitate, motivate, encourage and empower the Service User to live their life to their full potential and
prepare, in consultation with the Service User, an activity timetable which sets out the activities to be planned
and undertaken by the Service User to support progress towards achievement of the care plan
 To complete risk assessments for the Service User that sets out an assessment of the risks and mitigating
actions and compiled from information received from the placing authority, staff observations and other
available information, including input from the Service User. Reviewed monthly or when deemed necessary at
any point when the perceived risks change, in conjunction with the Manager and colleagues
 To hold and make notes of supervision/support sessions and discussion with the Service User at least once a
week in which any issues arising since the last discussion are addressed. The discussion may range over any
aspect of the Service User’s support, care and well-being, including behavioural issues, coping with their
timetable, keeping to agreements, discussing complaints, managing money and budgeting, health and
medication, personal hygiene, exercise, anger management. Notes must be kept up to date and available for
colleagues, and the responsibility of the job holder to arrange for a colleague to hold supervision discussions if
unavailable themselves with prior agreement of the Service User and Manager/Deputy
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To facilitate meetings required with external professionals and make appropriate notes of these meetings
To communicate with colleagues about the Service User and to ensure all members of the team understand
what you and the Service User are trying to achieve
To maintain the Service User portfolio which shows evidence of progress made towards achieving the aims of
the care plan.
To assist Service Users with their life skill activities, such as shopping, budgeting, cooking, room care, cleaning
and laundry
Support them in making and keeping arrangements for health and professional appointments and for any
religious or cultural events important to them.
To ensure the safety and well-being of Service Users whilst working with them
To develop an open, honest and considerate working relationship with Service Users
To maintain the privacy and dignity of Service Users whilst working with them, to respect their rights and
choices and to empower them to make their own decisions and choices
To seek to resolve, wherever possible, disputes or complaints involving the Service User and escalate these to
the House Manager as appropriate
To keep and maintain records of work performed in accordance with Cintre’s policies and the requirements of
external bodies; to ensure the confidentiality of these records
To ensure all administrative and financial procedures are carried out accurately and appropriately
To participate in a rota working system providing 24-hour support, 365 days a year, including sleeping nights
as required in the residential setting.
To participate in a service delivery out-of-hours on-call rota for service users as required in the community
setting.
To be flexible and adaptable to the charity’s needs and willing and able to work across Cintre if required.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
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NVQ/QCF level 2 minimum and ideally level 3 or equivalent
Experience of working in the care sector, preferably with other young people with learning difficulties and
challenging behaviour
Basic word processing skills / e-mail
Care Certificate and familiar with CQC Fundamentals requirements
PREFERRED SKILLS
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Excellent communication skills, listening and oral whilst adapting to the needs of Service Users and the ability
to write clear and succinct work records
Able to manage own time effectively and prioritise workloads
Customer focus – able to anticipate and address the needs of Service Users and committed to providing the
highest standards of care
Planning and organising skills – able to construct realistic plans, to organise self and others to achieve plans
and to monitor progress and adjust plans accordingly
ROLE OVERVIEW
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To ensure Service User needs are understood and that the service provided is focused on the achievement of
their personal goals and maximising their independence
Liaising with the Manager/Deputy to understand the requirements of the job and its priorities, and to identify
any learning needs in the job via regular supervisions to plan and to review performance
To share knowledge and provide mutual support with colleagues in the delivery of the service
With other professionals who are in contact with Service Users, such as Social Workers, DSS Staff, or
Therapists, to ensure co-ordination of the support offered to Service Users.
PERSON OVERVIEW
 Interpersonal skills – emotionally intelligent and able to build effective relationships with Service Users and
colleagues
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Able to manage personal circumstances to work nights and weekends as required
Tactful, patient and understanding to the needs of the client group
A good knowledge base of the needs of people with disabilities whilst using a non-discriminatory approach
KNOWLEDGE & SKILLS FRAMEWORK
C1 – L3 develop and maintain communication with people about difficult matters and /or in difficult situations
C2 – L2 develop own knowledge and skills and provide information to others to help their development
C3 – L2 monitor and maintain health, safety and security
C4 – L2 contribute to the improvement of services
C5 – L2 maintain quality in own work and encourage others to do so
C6 – L2 support equality and value diversity
Accreditation
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Care Certificate
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NVQ/QCF min L2 ideally L3
Reviewed By:
J D Bennett
Date:
January 14, 2015
Approved By:
Board
Date:
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Last Updated By:
J D Bennett
Date/Time:
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