10.03.15 SUNDERLAND SAFEGUARDING ADULTS BOARD STRATEGIC PLAN 2014-2017 1 10.03.15 SSAB Strategic Plan 2014-17 Purpose of the Plan The Sunderland Safeguarding Adults Board (SSAB) Strategic Plan is the high-level strategic document that sets out its Key Aims & Objectives identifies how Safeguarding Adults work will be delivered within Sunderland by the collective working together of the key partner agencies within the City. It is underpinned by the following documents: SSAB Multi-Agency Agreement & Memorandum of Understanding – this document describes the Board’s remit and governance arrangements, including Terms of Reference and the reporting structure of the Executive Group and Sub Committees that sit under the SSAB. It also outlines the roles and responsibilities of Board members. SSAB Delivery Plan 2014-17 – this document identifies the key actions that the SSAB will take forward over 3 years, via the work of the Sub Committees and Executive Group. It will be regularly monitored and reviewed as part of the SSAB Business monitoring process. The Plan will be supported by information gathered from the Safeguarding Adults Performance dataset, which will be collated using a ‘Performance Scorecard’ approach. 2 10.03.15 Making a Difference Our main focus over the next 3 years will be: 3 10.03.15 SSAB Key Aims These are based on the Local Government Association Standards for Adult Safeguarding (2011): 1. Improved Outcomes – ensuring vulnerable people are safeguarded in the community and in establishments such as care homes and hospitals through an approach across all Partners that is clearly focused on intervention and prevention to achieve outcomes. 2. Improved Experiences of Safeguarding - ensuring people experiencing safeguarding services are treated sensitively and with dignity and respect through the delivery of personalised safeguarding services. 3. Effective Leadership – ensuring recognised and active leadership across all Partners – this strengthens and raises the profile of safeguarding 4. Strategic Approach – ensuring safeguarding is embedded and clearly evidenced in corporate and service strategies across all Partners 5. Commissioning for Quality – ensuring safe and cost effective commissioning across all Partners, enabling people to manage risks and benefits of care and support services 6. Effective Delivery and Practice – ensuring safeguarding is everybody’s business through effective service delivery and mechanisms that enable people to understand what abuse is and how to respond to it 7. Robust Performance and Resource Management – ensuring services are accountable and quality measures are in place; with a learning culture that enables all Partners to learn from both best practice and things that do not go well 8. Working Together – ensuring commitment from all Partners to safeguarding; working closely with other Strategic Partnerships to ensure safeguarding is effective at all levels (prevention and intervention) Key Objectives These are linked to the above aims, and are as follows: Improved Outcomes and Experiences of safeguarding (Key Aims 1 and 2) Promote the active involvement of services users, their carers, their families and their advocates and adopt an inclusive approach to secure wider community understanding, awareness and feedback on safeguarding adults arrangements Leadership, Strategy and Commissioning (Key Aims 3, 4 and 5) Ensure effective leadership across all partners and commissioning for quality supports people to manage risks and benefits of care and support services Effective Service Delivery and Practice (Key Aim 6) 4 10.03.15 Secure citywide consistency in safeguarding and ensure all staff and stakeholders know and use policies and procedures effectively Promote a learning culture around safeguarding by supporting and participating in Serious Case Reviews and other learning reviews, through shared learning, by learning and contributing to relevant national policy and research, through the dissemination of information, advice, feedback, reviews, research, best practice in prevention and learning through joint quality assurance processes Performance and Resource Management (Key Aim 7) Secure effective operational safeguarding through overseeing and monitoring operational safeguarding adults’ activity. Working Together (Key Aim 8) Develop and maintain strong links with relevant partnerships across the City and ensure the inclusion of safeguarding adults in their strategies and business plans The SSAB and its Strategic Plan are also underpinned by the 6 Key Principles of Adult Safeguarding identified in the Care Act (2014): Empowerment – People being supported and encouraged to make their own decisions and informed consent. “I am asked what I want as the outcomes from the safeguarding process and these directly inform what happens”. Prevention – It is better to take action before harm occurs. “I receive clear and simple information about what abuse is, how to recognise the signs and what I can do to seek help”. Proportionality – The least intrusive response appropriate to the risk presented. “I am sure that professionals will work in my interest, as I see them and they will only get involved as much as needed”. Protection – Support and representation for those in greatest need. “I get help and support to report abuse and neglect. I get help so that I am able to take part in the safeguarding process to the extent to which I want”. Partnership – Local solutions through services working with their communities. Communities have a part to play in preventing, detecting and reporting neglect and abuse. 5 10.03.15 “I know that staff treat any personal and sensitive information in confidence, only sharing what is helpful and necessary. I am confident that professionals will work together and with me to get the best result for me”. Accountability – Accountability and transparency in delivering safeguarding. “I understand the role of everyone involved in my life and so do they”. SSAB Key Objectives: Actions (taken from SSAB Delivery Plan 2014-17) Key Objective 1: Promote the active involvement of service users, their carers, their families and their advocates Ensure multi-agency implementation of the Making Safeguarding Personal agenda. To ensure service users, their carers, families and advocates are empowered to contribute to the Safeguarding Adult Review (SAR) process where appropriate. SSAB website to be updated to ensure it is easily accessible for service users, their carers, their families and their advocates Scope out the feasibility of integrating the SSCB/SSAB website to improve accessibility to the public Marketing campaign to be developed to raise awareness of safeguarding adults to be undertaken across all partner agencies throughout 2015 Establish strong links with Voluntary Sector organisations/Carer organisations to promote awareness and identify support mechanisms available Undertake the development of appropriate patient-friendly literature for display/use in public areas. Service users, their carers, their families and their advocates to be offered opportunities to feedback about the work of the SSAB and their experience of Safeguarding in Sunderland. Key Objective 2: Ensure Effective Leadership is in Place Active review of Training and Workforce Development Sub-Committee structure, agency representation and terms of reference To ensure the SSAB supports the undertaking of a statutory Domestic Homicide Review (DHR) through close collaboration with the Safer Sunderland Partnership Active promotion of the Shared Strategic Vision, strategies and plans in relation to safeguarding adults across partner agencies. Ensure a strong interface with existing Community Safety Partnership and Health and Wellbeing Board All partners will be expected to influence and direct their own organisations with regard to promoting safeguarding adults from frontline staff to Board level Key Objective 3: Secure citywide consistency in safeguarding 6 10.03.15 Promote joint workforce development across agencies, in collaboration with other partnerships where necessary, and the publication of data linked to the training of staff. Develop a training plan for Elected Members and non-executives of NHS Boards To work in partnership with the Training and Workforce Development subcommittee to ensure any learning and best practice that have been identified from reviews is shared. To undertake specific campaigns to support the SSAB/SSCB to ensure lessons learned from serious case reviews and safeguarding adult reviews are shared appropriately Marketing campaign to be developed to support and promote the Mental Capacity Act and Deprivation of Liberty Safeguards Support the development of training programme during 2015 Key Objective 4: Promote a learning culture around safeguarding Work in partnership with Learning and Improvement in Practice Sub-Committee to ensure learning from reviews is shared and best practice is acknowledged Ensuring training and workforce development programmes are monitored on a regular basis, and updated as learning opportunities arise. To develop a Learning and Improvement Framework to ensure all partner agencies are certain of their responsibilities with regard to safeguarding adults at risk, and to improve services for such adults, their families and carers. To collaborate with the Quality Assurance sub-committee to ensure any action plans arising from reviews are implemented in a timely manner and audit processes agreed. Share and disseminate lessons learned from Sunderland Serious Case Reviews or other review methods and benchmark learning from SCR’s in other localities Ensure robust and up-to-date training and workforce development programmes are in place across agencies, which are regularly updated Ensure key themes and messages are shared with statutory and non-statutory agencies and the public on a regular basis Mental Capacity Act/Deprivation of Liberty Safeguards Conference for professionals February 2015 Annual safeguarding event will be used to share good practice and lessons learned from safeguarding cases Promote awareness around issues relating to older people and domestic abuse Promote awareness of frontline staff to domestic violence (including domestic abuse relating to older people) 7 10.03.15 Key Objective 5: Performance Management of the SSAB safeguarding adults activity and outcomes Ensure robust and up-to-date training and workforce development programmes are in place across agencies, which are regularly updated Planned programme of Multi-Agency Case File Audit Develop a programme to review performance in relation to Safeguarding Adults Threshold Guidance decision making, including undertaking sample audit of threshold decisions that have been revised/amended. Develop an audit tool to look at how outcomes for individuals are documented within the safeguarding process (“Making Safeguarding Personal”) Annual assurance of organisational compliance with Safeguarding Adults requirements using SSAB Members Questionnaire and Organisational SelfAssessment Tool. Annual review of Sub Committees’ activity To work in conjunction with the Learning & Improvement In Practice (LIIP) Sub Committee to establish a regular reporting cycle and processes to assure SSAB that robust systems & evidence are in place to support the timely completion and sign off of action plans resulting from Safeguarding Adult Reviews, Domestic Homicide Reviews and any other relevant reviews. Performance report data to include: - key safeguarding outcomes to ensure mapping of trends in relation to the level of compliance with agreed outcomes - monitoring of compliance with SGA processes Monitor and assure SSAB in respect of detailed analysis of National Comparator figures where Sunderland is identified as significantly different to national reported figures. Produce a Performance Management Framework (as tasked by SSAB) that identifies outcome measures and performance indicators that will provide clear evidence that an outcome measure is being met across the Local Authority and partners. The identification of the outcome measures and indicators will inform the data required from all partners. To establish a regular reporting cycle and processes in conjunction with the Learning & Improvement In Practice Sub Committee (which deals with Safeguarding Adult Reviews) to assure SSAB that robust systems are in place to support the sign off of action plans resulting from case reviews, Serious Case Reviews and Domestic Homicide Reviews. In addition, to ensure actions are completed following the sending of Action Plans from the LIIP Sub Committee to the QA. Work in conjunction with the Training, Workforce and Development and Communication and Marketing sub committees to ensure learning from reviews is shared and best practice is celebrated. Ensuring key messages from SSAB/SSCB annual reports are shared across agencies 8 10.03.15 Key Objective 6: Respond to the Care Act Developments Ensure requirements of the Care Act are met in relation to safeguarding training for all staff and volunteers To undertake a review of the Safeguarding Adult Review Protocol to ensure the statutory requirements are in place to support the review process Marketing campaign to be developed to share key messages regarding the implementation of the Care Act and local implications for Safeguarding Adults This Strategic Plan (and the SSAB Delivery Plan) covers the period 2014-17. It will however be reviewed annually (as is the Delivery Plan) to ensure the objectives and actions continue to be relevant to safeguarding adults in Sunderland. 9