Development of Career
Plan
Assessment 1
Annie Tran – s3285585
8/12/2012
Lecturer: Janet Murray
4.30pm – 6.30pm
Tutor: Janet Murray
Class time: Tuesday
Annie Tran - S3285585
Assignment 1: Career Development Plan
Contents
Introduction ................................................................................................................................2
Section 1: CV & Letters ............................................................................................................3
Curriculum Vitae ...................................................................................................................3
Sample Letter of Application ............................................................................................7
Sample Letter of Inquiry .....................................................................................................8
Key Selection Criteria Response ......................................................................................9
Section 2: Plan for Networking ......................................................................................... 13
Section 3: Five Year Career Plan....................................................................................... 14
Conclusion ................................................................................................................................. 17
References ................................................................................................................................. 18
Appendix.................................................................................................................................... 19
Position Description .......................................................................................................... 19
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Annie Tran - S3285585
Assignment 1: Career Development Plan
Introduction
This report will outline the career plan for myself, Annie Tran, who is currently in
my last year of an undergraduate degree in Bachelor of Business (Information and
Knowledge Management) at RMIT University.
The objective of this report is to provide a highly detailed career plan for myself.
Section one of the report is encompassed with my Curriculum Vitae (CV), a letter of
application for a currently vacant position and a letter of inquiry for possible future
positions within organisations. Section two of the report documents my plans for
networking after conducting research on several well-known companies in areas of
information and knowledge management. The final section of report summarises
the overall plan I have created for myself for the next five years.
The career development plan will conclude with a summary of this report.
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Assignment 1: Career Development Plan
Section 1: CV & Letters
Curriculum Vitae
Annie Tran
29th July 1991
2 Kurung Drive, Kings Park 3021, Melbourne
h: (03) 9366 1389
m: 0434 298 895
annietran.1991@gmail.com
Personal Attributes & Skills
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Honest, trustworthy and reliable
Great customer service skills and knowledge
Well-presented and neatly attired at all times
Easy going, sociable and well-mannered
Work well within teams and groups
Ability to prioritise and organise task efficiently
Possess excellent communication skills – verbal and written
Respect organisational and personal beliefs and confidentiality
Adapts well to workplace changes
Education
Feb 2010 – Present
Management)
Bachelor of Business (Information & Knowledge
RMIT University, Melbourne City
 Distinction average achieved to date
 Expected completion date: November 2012
 Subjects undertaken in my degree is listed below.
Info & Knowledge
Environment 1
Business Computing
Organisational
behaviour
Marketing Principles
Relational Database
Design &
Development
Knowledge
Management
Technologies
Industry Application
Project
Advance
Information
Retrieval
Understanding
Personality
Introduction to
Graphics Design
Info & Knowledge
Environment 2
Desktop Publishing
Prices & Markets
Research Project
Commercial Law
Digital Imaging
Professional
Practice
Intelligent
Organisation
Macroeconomic
Introductory
Accounting
Investigations &
Intelligence
Content
Management
Business Analysis
Business Statistics
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Annie Tran - S3285585
Assignment 1: Career Development Plan
Employment History
Jun 2012 - Present
Darebin City Council
Gower Street, Preston
Position: Records Officer
 Scan corporate value correspondence into the EDMS
called Objective
 Processing and managing documents and information
using EDMS
 Allocate corporate value correspondence and documents
to the relevant Action Officer
 Provide helpdesk support function to assist EDMS system
users
 Assist with EDMS training, including one-on-one and
group training
 Collet, sort, evaluate and allocate incoming mail and
publications
 Recording and sentencing documents for archiving
 Archival transfer and retrieval from storage as required
 Assist staff with search and retrieval of electronic
documents and other corporate information
 Sentence, batch and archive original documents after
scanning into EDMS
Jul 2011 – Present
Subway
Elgar Road, Derrimut
Position: Sandwich Artist Supervisor
 Ensured customers received the highest quality services
 Clear understanding of organisational health and safety
regulations
 Understood the importance of strong service skills
 Ensured store is a presentable and hazards free working
environment
 Responsible for making operational decisions if required
Jun 2010 – Oct 2011
Woolworths Supermarkets
Melton Hwy, Sydenham
Position: Front End Cashier and Supervisor
 Familiar with cash and card transaction
 Constantly handling with customer enquiries and
complaints
 Ensure customers are satisfied with the service they
receive
 Ability to operation POS cash registers
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Assignment 1: Career Development Plan
 Comprehensive understanding of OH&S regulations and
procedures
Feb 2010 – May 2011 Subway
Everage Street, Moonee Ponds
Position: Counter Hand/Sandwich Artist Supervisor
Monitoring, recording and ordering stock
Calculated daily expenses, income and revenue
Providing outstanding services to customers
Money handling skills
Dealing with difficult and demanding customers
Thorough understanding of OH&S regulations and
procedures
 Ensured store is a presentable and hazards free working
environment
 Responsible for making operational decisions if required
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Professional Experience
Jun-July 2012
Darebin Council (RMIT Industry Placement)
 Process and manage documents and information using
the EDMS, Objective
 Scan corporate value correspondence into the EDMS
 Classify and register corporate value correspondence
into the EDMS and allocate them to the relevant action
officer
 Provide a helpdesk support function to assist EDMS
system users
 Assist with EDMS training including one-on-one and
group training sessions
 Dispatch outwards mail to Australia Post and calculate
branch/unit cost
 Assist staff with search and retrieval of electronic
documents
 Participate in archiving programs such as recording and
sentencing document for archiving.
Nov 2011
Brimbank Library (RMIT Industry Placement)
 Assisted staff with daily operation of the organisation
 Redecorating the library
 Shadowed and assisted staff in several ongoing
community programs
 Addressing all customers’ needs
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Assignment 1: Career Development Plan
 Contributed to IT class with the local community
 Providing services and supports to a wide range of
customers
Jun-Jul 2011
Legal Aid Law Library (RMIT Industry Placement)
 Studied several programs such as MeltWaters, RedDot
and First Cataloguing
 Gathered, analysed and processed information for
research project on behalf of Legal Aid
 Assisted with daily operations of the organisation
 Completed given task and assignments on time
 Reviewed and became familiar with several law
databases, such as Legal Online, NexisLexis and Lawlax.
Volunteer Work
May 2010
Contributed in the Mother’s Day Fun Run in order to raise
funds for breast cancer research
Aug 2009
Participate with school at Warrnambool, organising and
undertaking several community work such as reading and
performing to the elderly, working with endangered birds
and tree planting.
Reference
Lance De Blaquiere
Darebin City Council
Records Manager, Freedom of Information
Officer
 Lance is my manager at the Darebin
Council. I am reporting all my duties
directly toward him, he also provides
me with new projects to complete
Soula Stylianou
Victoria Legal Aid(VLA) Library
Library Manager
 Soula was my host supervisor at the VLA
Library. She supervised me with all
duties I performed during placements.
Kristie Gillardeau
Subway
Store Manager
 I work directly with Kristie at Subway.
She’s very familiar with the level and
quality of my customer service skills
Phone - work: 8470 8623
- mobile: 0419 764 278
Email: Lance.DeBlaquiere@darebin.vic.gov.au
Phone - work: 9269 0232
Email: Athanas@vla.vic.gov.au
Phone - work: 8390 6011
- mobile: 0422 818 20
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Assignment 1: Career Development Plan
Sample Letter of Application
Knox City Council
511 Burwood Highway
Wantirna South 3152
Annie Tran
2 Kurung Drive
King Park 3021
0434 298 895
July 30th 2012
Dear Ms Mearney,
Corporate Records Officer – Knox City Council
I wish to apply for the Corporate Records Officer position that I have discovered on Knox
City Council website. I am currently studying Bachelor of Business (Information &
Knowledge Management) at RMIT University and I am expecting to graduate in November
2012. My current grade to date is Distinction average.
Knox City Council is an organisation that interests me greatly. From my personal research I
have discovered that Knox City Council emphasises the importance of acting ethically and
morally to their community, their employees and other stakeholders. This philosophy
resonates deeply with my own personal value as it reflects a commitment to justice and
integrity. This corporate culture produces trust and long term relationship with customers
and colleagues that would allow me to apply the communication and collaboration I have
established through my studies and employment.
My professional and practical experiences have provided me with an extensive knowledge
of records management and the ability to handle demanding environment. Through
previous and current employment, opportunities have arisen which allowed me to work
interactively with my superiors and colleagues. As a result I have developed valuable
organisational, decision making and leadership skills.
I am confident that I possess the potential to be a beneficial and valuable member for Knox
City Council. I believe my strong work ethics can make a substantial contribution to the
growth and development of your organisation. A copy of my resume and a response to the
key selection criteria is enclosed with this application for your full consideration. Thank you
for your time, I look forward to hearing from you.
Kind Regards,
Annie
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Assignment 1: Career Development Plan
Sample Letter of Inquiry
Public Records of Victoria
99 Shiel Street
North Melbourne 3051
Annie Tran
2 Kurung Drive
Kings Park 3021
0434 298 895
8th August 2012
Dear PROV Hiring Manager,
Possibility of vacancy within PROV
Through online research via the Public Records of Victoria (PROV) website, I have
discovered that there are several roles within PROV which interest me greatly, such as
records managers, archivists and information managers. I am currently studying Bachelor
of Business – Information & Knowledge Management at RMIT University and will be
expecting to graduate in November of this year.
From the research I’ve conducted on your website I strongly believe there will be a good
match between your needs with my knowledge and experience. I am highly interest in
positions in relations to records or information management upon completion of my
degree.
As part of my undergraduate degree, I have undertaken work placement at the City of
Darebin, working in the Records Department as a Records Officer, which eventually lead to
a casual position with them. My responsibilities as a Records Officer includes processing
and managing documents using electronic document management system (EDMS), classify
and register corporate documents into the EDMS, evaluate and allocate incoming mail and
publications, sentence, batch and archive original documents after recording into EDMS,
destruction of records, recording documents for archiving and assist with Council’s
responsibilities under Freedom of Information and Information Privacy legislation.
I am confident my experience and qualifications has provided me with valuable skills and
knowledge that will enable me to make significant contributions to your organisation in
areas of records and information management. If possible I would like to discuss the future
possibility of a position within PROV. A copy of my CV is enclosed with this letter for your
full consideration. Thank you for your time and attention, I look forward to hearing from
you.
Warm Regards,
Annie
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Assignment 1: Career Development Plan
Key Selection Criteria Response
Demonstrated knowledge of the Public Records Act 1973, supporting PROV
Standards, Specifications, Guidelines and Advices.
As Corporate Records Officer at the Darebin City Council it has provided me the
opportunity to familiarise myself with the PROV standards, specifications, guideline
and advices for capturing, controlling, storing, accessing and disposing of records.
Prior my commencement as a Records Officer, I was offered adequate training to
ensure I understood the policies, guidelines and regulations held with the Public
Records Act. As a Records Officer, I make sure that I implement the PROV standard
when capturing records by ensuring a full and accurate copy of the record source is
created and the converted record is managed properly in the EDMS so that it will be
accessible by all members in the organisation.
In regards with controlling and managing of records, I implement the PROV
standards and guidelines as I am aware it will enable effective record management
practices to occur throughout the organisation and retrieval of records can therefore
be timely. This is done via following the standards and rules provided by my
superiors.
During my employment as a Records Officer I have been trained on how to store
records in a consistent and appropriate condition, which will protect the records
from hazards, exploitation and corruption. This involves placing records in archive
boxes and barcoding them for future identification and reference and sending them
to Grace Information Management for safe storage.
Through studies and work I have acquired many skills and knowledge in regards of
the Public Records Act.
Demonstrated application of records management policies and procedures.
While working at Darebin City Council, I have come across comprehensive records
management policies and procedures. These policies and procedures provide
guidelines to assist how I manage records to meet the demands and needs of the
organisation.
Adapting these procedures and policies, such as obeying the document naming
standards and correct method of filing and destruction procedures of records,
allows for consistency and privacy of the records in the organisations corporate
documents and fast retrieval of records for future use.
These policies and procedures are heavily accentuated in the work environment
amongst not only the records staff, but throughout the organisation. Everyone
including myself is subjected to monthly trainings by the Records Manager to ensure
all staff members are following these policies and procedures.
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Assignment 1: Career Development Plan
Demonstrated archiving experience in the application of PROV Retention and
Disposal Schedules.
From professional experience at Darebin City Council I am confident with my ability
to follow the requirements of PROV Retention and Disposal Schedules.
I am knowledgeable of the different types of documents that are required for
permanent storage or temporary retention and storage. Recently I have been
addressed by my superiors to locate certain town planning documents for the
Building Services Department. I was able to locate these planning documents
without difficulties as I knew where they are stored and had no doubt that these
documents would be destroyed as I remember from my recent training that all town
planning documents are for permanent retention, and they are kept in the filing and
storage shed onsite at Darebin.
Also from recent training I have learnt that documents are classified as temporary
will be destroyed after certain number of years, this can vary between two to 25
years. These documents are usually related to animal registration and structural
maintenance of property equipment intended for public use. I am aware of the
correct procedures undertaken with disposal of records and the privacy control in
relation to it as I recently assist a records work colleague with the destruction of
several record documents. I have been exposed to several methods of destroying
records, includes shredding, pulping, crushing, degaussing, deleting, chemical
recycling.
Demonstrated experience with an electronic document records management
system (EDRMS) and proficiency in the use of desktop based office
applications.
At the Darebin City Council I have used the EDRMS know as Objective 8.1. I have
processed and managed documents and information and classified and registered
documents using Objective 8.1. Furthermore, as part of my job as Records Officer I
have provided one-on-one training along with group training with the EDRMS on a
timely basis. Along with providing this service I have also been subject to monthly
training my by supervisors to ensure I am always up to date with my knowledge and
skills in order to perform my task efficiently.
As far as desktop based office applications I am very efficient with Microsoft Word,
Excel, Access, Published, PowerPoint and Outlook as I have been exposed to these
during my university degree and high school. I currently have a typing speed of
57wpm.
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Assignment 1: Career Development Plan
Demonstrated capacity to work effectively and contribute to a positive team
environment.
A proud talent I possess is a natural ability to make good and lasting friendship with
colleagues. Strengths I hold include building trusting relationships and the ability to
build bonds with a diverse workforce particularly in multicultural environments.
I am well committed to being a positive team member in all types of work
environments. Whilst working at Safeway Supermarket I was responsible for six to
nine work colleagues, all from different cultural beliefs and background. I played a
crucial role as supervisor within this small team environment to ensure a friendly
and welcoming working environment for all and as a result I have established a good
friendship with each of them.
As a supervisor at Safeway Supermarkets and Subway, I provided various support to
my colleagues, including encouragement, reassurance, motivation and
acknowledgement of their hard work. I believed this would persuade them to put in
their best effort and provide the best services to our clients and also create a
workplace that was enjoyable. As a supervisor I emphasised to importance of team
effort in order to achieve goals and objectives and meet demands from our
superiors. I am very obedient and respectful and have no problems performing
tasking instructed to me by my managers.
Excellent customer service skills and attention to detail.
I possess strong customer service skills, which I have developed over the course of
my career. At the beginning of serving a customer I will always greet them with a
simple, “Hey, how are you today”, and always smile at them and make eye contact.
Depending on the customer’s response, I can either keep the conversation going
with the customer or just leave it at that. From my employment history in retail, I
have been in contact with numerous customers. As a result I have discovered that
ever customer is different. Some will enjoy a conversation with you, and will even
provoke one, while others want to be left alone and have minimal contact. Paying
attention to the customers’ body language provides me with an indication with what
the customers want. No matter what type of customers they are, I will always bid
them goodbye and say to them have a great day.
To provide excellent customer service requires more than just saying ‘Hi’ and ‘Bye’.
It requires patients and also problem solving skills, as it is quite common to
experience difficult customers on every work shift. Over the course of my
employment in retail and hospitality I have developed ways to handle with these
types of customers. It involves listening, understanding, resolving then apologising
for any inconvenience. This method has proved to be very effective.
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Assignment 1: Career Development Plan
Sound experience in records, archives or information management.
I am currently employed in the Records Unit at Darebin City Council and I am
confident to say that I have the necessary and adequate experience required for this
position. My program Information & Knowledge Management at RMIT University
furthers my knowledge in the field of records, archiving and information
management.
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Assignment 1: Career Development Plan
Section 2: Plan for Networking
In order to develop my Information and Management career I plan to enhance my
networking circle by registering with the following associations:
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One Umbrella Group
Australia Computer Society
Australian Library Information Association (ALIA)
LinkedIn
Records & Information Management Professionals Australasia (RIMPA)
One Umbrella Group
Being a part of the One Umbrella group can assist with increasing my network as it
will place me on the market and let organisations aware of the skills and experience
I have and that I am interested work opportunities. My details will be held by One
Umbrella, who will help locate suitable roles that require my knowledge and
expertise. They will also notify me when vacancies are available that matches my
profile.
Australian Computer Society (ACS)
Registering with ACS will enable me to keep my computer skills up to date. I will
also be up notified with the latest release of computer software’s’ and updates.
ALIA
Becoming a member of ALIA will enable me to keep update with the latest
Information & Knowledge Management related jobs, various career updates and
online journals and other materials.
LinkedIn
As social networking is increasing, LinkedIn enables me to upload my professional
portfolio and allow potential future employees to view my achievements and
professional experiences. It is a great approach to advertise myself to several
organisations in a timely manner. It will also allow me to release testimonials from
my previous academic and work placement supervisors and also recommendations
from past employers.
RIMPA
Registering with RIMPA and becoming a part of their association will provide me
with networking opportunities, invitations and notifications of conventions and
meetings and also the possibility of receiving discounts on their publications and
resources.
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Assignment 1: Career Development Plan
Section 3: Five Year Career Plan
This report will outline my aims, goals and objectives in regards to my career in the
next five years. The report will outline the methods that I will take upon in order to
accomplish my goals. The career plan will allow me to clearly map out my career
direction I wish to achieve.
My Objectives
 Complete my Bachelor of Business – Information & Knowledge Management
degree at RMIT University.
 Begin applying myself for job vacancies available in the field of records
management, information management, archiving management and/or
business/IT related roles.
 Hopefully gain employment within a Government agency, such as City
Council, PROV, ATO or any large organisation firms well known in Australia,
such as Telstra Corporations and Deliotte.
 Advance through my chosen career path, gaining experience and hope for
the possibility of promotion.
Present
Oct - Nov:
Completion of my Bachelor of Business – Information and
Knowledge Management degree at RMIT University
Nov - Dec:
Hopefully still be working at the Darebin City Council as a Records
Officer in the Records Department.
Year 1 - 2013
Jan
I hope I will still be with the Darebin City Council as a casual or
part time Records Officer. However if I am no longer working
there then I will be applying for jobs at all the large organisations,
with the hope they will have vacancies in my area of interest, such
as records managing, archive management, or business related
career paths. I will strive to secure a position within an
organisation in the early months of 2013 and by 2014.
Jan – Apr
I will be expecting to attend job interviews in these months and
hope I will be offered with a position within an organisation.
Jan – Dec
During this year, I plan join ALIA as a member. I have decided to
do this because it will benefit me significantly as it will allow for
me to have access to career resources through ALIA’s networking
system. I will also apply for memberships with RIMPA and One
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Assignment 1: Career Development Plan
Umbrella as this will furthermore enhance my networking
opportunities in the information and knowledge management
community. Via RIMPA, One Umbrella and ALIA I will be informed
with the latest news updates on the world of information and
knowledge management, receive discounts and invitations for
annual conventions and obtaining the latest notifications with job
position vacancies.
Also I plan on becoming a member with the Australia Computer
Society (ACS), if eligible, for the reason that it will ensure that my
ICT skills are up to date and are recognised within their society. I
believe this will expand job opportunities for me.
Year Two - 2014
Jan – Feb
If I was unable to secure a position within an organisation in the
previous year I will strive to during these months.
However if I was successful in obtaining a job I will commence my
career at the given start date with the organisation if I haven’t
already.
Feb – Apr
If I did not obtain a position with any company, I will apply for
graduate program positions available within large organisations
that may have potential roles that interest me. These graduate
programs can be found via www.gradconnections.com.au.
I will continue to apply for any possible vacancies available across
organisations in Melbourne for information or knowledge
management based positions.
Apr – Jul:
Attend all interviews I receive for positions I have applied for.
Jul – onwards:
If I didn’t get offered any positions then hopefully still be working
at Darebin Council as a records officer, even if it is casual or part
time work. I will continue with searching for jobs and attending
interviews.
Throughout the year I will continue to enhance my networking by
participating in conventions, meetings and presentations
available. This will also allow meeting with potential future
employers.
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Dec
Assignment 1: Career Development Plan
I would expect to be employed with an organisation by this point
in time and begin my career.
Year 3 to Year 4 - 2015 - 2016
Jan – Dec
During this period I will evaluate and assess the career path I have
chosen. I will ask myself the following questions:
 Is this the path I could see myself being in for the next
few years?
 Do I like the work for my position?
 Is the work what I had anticipated?
 Is there work and life balance?
 Any opportunities for growth within the organisation
 Any on-going training provided?
 Do I like the culture and work environment?
If I feel that I am not satisfied with the workplace or my currently
role, I will begin preparation for job transfer. This could be within
the same organisation for a different position, different position
with a different organisation or the same position with a different
organisation.
Year 5 – 2017 onwards
Jan – Dec
Throughout this year I would expect to have a well-established
career in my chosen career path. I would envisage that I will now
possess the necessary skills, experience and knowledge in my field
of work that will enable me to perform my daily tasks efficiently
and effectively. I am very hopeful that the chosen path for my
career would be in records management.
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Assignment 1: Career Development Plan
Conclusion
The career development plan has allowed for I, Annie Tran, to visually perceive where I
aim to be in the next five years. It has established a starting point for the next step in my
life and I have developed a marketing plan for the commencement of my career. This five
years career plan presents the current goals and objectives I wish to achieve in the
upcoming years and allows for me to reassess these goals as time passes. It is very
beneficial as it will keep me motivate in achieving my ambitions.
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Assignment 1: Career Development Plan
References
Australian Computer Society 2010, ACS Benefits, Member Advantage Pty Ltd, viewed
9 August, < http://www.member-advantage.com/group.asp?g=33>
Australian Library and Information Association (ALIA) 2012, ALIA Membership,
ALIA, viewed 10 August 2012, < http://www.alia.org.au/membership.benefits/>.
The One Umbrella 2011, Who We Are, Clarius Group Limited, viewed 10 August
2012, < http://www.oneumbrella.com.au/-453107/who-we-are>.
LinkedIn 2012, About Us, LinkedIn Corporation, viewed 10 August 2012,<
http://press.linkedin.com/about>
Records and Information Management Professionals Australasia 2012, Join RIM
Professionals Australasia, RIMPA, viewed 9 August 2012,
<http://www.rimpa.com.au/membership/benefits/>
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Assignment 1: Career Development Plan
Appendix
Position Description
19