Free Classifieds
www.olx.com
OLX Argentina Talent Management
Learning & Development Strategy
Naspers Conference L&D, Amsterdam
May 2014
Agenda
• Training Objectives. Challenges. Priorities. Plan.
• Training Calendar Overview
• Onboarding Process
• Org Chart: OLX Argentina
2
Training Objectives
Learning & Development Strategy OLX Argentina
Having the right people with the right skills in the right job at the right time
Form a sustainable source of competitive
advantage in the industry.
Preparing a cutting edge training program
for employees:
Become more efficient and effective
•
Align employee skills with department
needs
Career Management: fostering a
development culture
•
Learning needs assessment
Higher retention and engagement
•
Preparing future leaders
Succession planning and readiness:
“bench strength”
•
Knowledge transfer: talent inventory &
Internal Teachers
•
Identify the team´s “talent pool” (Talent
Review)
•
Focus on future potential each
employee. (Potential Review)
3
Talent Management: shared responsibility
Owns career
management
Employee
Manager
On going process
and Shared
responsibility
Organization
Supports employee
growth. Links
development needs
to team needs.
Provides tools and
resources to facilitate
learning and career
growth.
4
Challenges & Priorities at OLX Argentina
Our Main Challenges
Our Main Priorities
1.
Classifieds Industry: Online classifieds
business is dynamic, fast, changing; we need
development programs to pair with these
qualities whilst providing an adaptive scenario
to employees.
1.
2.
Competition: Big players in classifieds have
similar overall strengths, benefits,; we need to
develop readiness for action and change and
prepare well rounded business managers and
teams to take on markets, and offer better
career development.
Managing Talent, succession and workforce
planning: planning for, attracting, retaining and
developing talent, particularly staff in business
critical positions and high potentials, necessary
to create continuity and sustain high
performance. // Implement broad-based talent
management practices that encompass the full
talent pool.
2.
Motivating and engaging staff: linked to
retention priorities and career development.
Achieve high commitment.
3.
Learning and development plans: implement
development practices and opportunities
critical for increasing engagement and retaining
staff. Going beyond traditional training courses,
expand to mentoring, knowledge transfer,
learning on the job, Project work, etc.
3.
Timing in classifieds is crucial and
unannounced; we need to prepare our teams
for quick action
5
Our Plan
•
Onboarding
•
•
•
Development
culture
Foster growth
and opportunities
Promotions,
Succession, Side
moves
Career
Management
New plan: 3 phase
program. Industry dive in,
Managers, Teams,
activities, culture
Engagement
•
•
•
•
•
•
•
•
•
General trainings
Specific trainings
Managers trainings
Leaders
preparation
Promote new
techniques
Performance
Management
Training
Motivating
Company activities:
All Hands,
Newsletter, Outings,
benefits etc.
Retention: exit
interview
Culture
Full cycle of 4 steps:
• Performance
Assessment
• Potential Assessment
• Performance Review
• HR Review
NEW REVIEW
6
Agenda
• Training Objectives. Challenges. Priorities. Plan.
• Training Calendar Overview
• Onboarding Process
• Org Chart: OLX Argentina
7
Training Calendar Overview (wip)
On going:
•
•
•
•
Onboarding Induction
Specialty specific trainings OLX / Naspers
Customer Care
Languages
8
Training Calendar Overview (wip)
Jan Feb Mar Apr
May Jun Jul
Induction
PM Cycle
HR x Managers
Leadership
Development
Classifieds
Training (2d)
Classifieds
Training (1d)
Specific
Training
Effective
Communication
Interviewing
Techniques
Languages
9
Aug Sep Oct
Nov Dec
Agenda
• Training Objectives. Challenges. Priorities. Plan.
• Training Calendar Overview
• Onboarding Process
• Org Chart: OLX Argentina
10
Onboarding Process: 3 Phases
Phase 1
• Welcoming
• Preparation
Phase 2
• Execution
• 3 step program
Phase 3
• Evaluation
• Feedback
11
Onboarding Process: Phase 1
Phase 1
• Welcoming
• Preparation
• Contacting employee prior to start date
• Launching “Become a User” activity
• Prepare desk, welcome kit and tools
12
Onboarding Process: Phase 2
• Execution
• 3 step program
Phase 2
Step 1
•
•
•
•
Day 1: Welcome to OLX. Induction.
Documentation Signing.
Office Tour. Culture. Presentations
Handbook, Help Desk Guide
Step 2
•
•
Activity “Become a User”
1,5hs
Classifieds 101. Dive into the industry.
2x month
Step 3
•
•
Visit to Customer Care Team
Understand how OLX Works.
2x month
13
2hs
1,5hs
Every
Monday
Company Presentation
All Hands
Newsletter
Monthly gathering with the entire Company, to go
over business updates and introducing new joiners
to the Company!
Monthly communication with various sections.
14
Onboarding Process: Phase 3
Phase 3
• Evaluation
• Feedback
• Onboarding Satisfaction Survey
• Follow up session: overall satisfaction at OLX
approx. after 1,5 – 2 months
15
Agenda
• Training Objectives. Challenges. Priorities. Plan.
• Training Calendar Overview
• Onboarding Process
• Org Chart: OLX Argentina
16
OLX Argentina Today
Alec Oxenford
CEO
Daan
Sanders
GM
Emerging
Markets
23
Leonardo
Rubinstein
Head of
Mobile
15
Adrián
Mastronadi
CTO
107
Bram
Ellens
COO
17
65
Gonzalo
Mones
Cazon
HR Director
7
(6)
Total: 259
17
Ariel
Lebowits
CFO
4
Francisco
Achaval
BI Director
8
William
Guillouard
CMO
Marcos
Campos
Leite
Brazil COO
18