Why Do We Communicate? Six Reasons Why We Communicate Understanding 1. To Promote ____________. Example: a math teacher giving a lesson on the quadratic equation 2. To Make _____________. Decisions Example: Presidential debates help us to choose what candidate we will vote for. 3. To ______. Inform Example: the student council president delivers announcements every day to inform students about current school events. Example: News broadcasts inform viewers of what is happening in their community. Six Reasons Why We Communicate 4. To Resolve Conflicts ________________. / Problems Example: Students may use email or phone conversations to resolve disagreements Example: on a national level, President Bush used press conferences and other media outlets to help resolve the nations fear surrounding the September 11th attack. social and physical needs 5. To Meet _________________________. Example: Students hang out with their friends on Friday nights to help meet their social communication needs. Persuade 6. To ________. Example: presidential campaign ads are used to help persuade voters to pick a certain candidate Definition of communication: The process of creating and exchanging meaning through symbolic interaction. As a process communication constantly moves and changes. It does not stand still. Meaning involves thoughts, ideas, and understandings shared by communicators. Symbolic means that we rely on words and nonverbal behaviors to communicate meaning and feelings. Elements of Communication Communication creates meaning _______ through the messages exchange of _________. together The prefix “C-O-M” means “_______” understanding or a There must be an ____________ coming together for successful communication to take place. The Communication Process Sender Channel Noise Encoding Message Barrier Feedback Decoding Channel Receiver The Communication Process Mr. Sauceda Air, face to face Billy asks if tripping someone counts as bullying. I wonder if that includes tripping someone for fun… Squealing sound from PA system. Being in athletics and not hearing announcements. Students at HHS I need students to know that they cannot bully each other. “Bullying is unacceptable behavior. You will be punished for bullying.” P.A. System Communication Process: Components Sender The person with the message to _______: communicate. Quarterback Football analogy: ____________. Receiver The person or persons whom the ________: message is addressed; the person who interprets the message. Receiver Football analogy: _________. Communication Process: Components Message Any idea the sender wants the ________: receiver to understand. ______: Verbal with words, organization Non-verbal appearance, tone of voice, gestures, _________: facial expressions, eye contact, posture, attire. Football analogy: ____________. The football Communication Process: Components ________: Encoding The process of putting the message into the form in which it is to be communicated. Encoding is a duty that belongs to the sender. Example: Writing a letter to a friend is an example of encoding. the play Football analogy: _________. Communication Process: Components ________: Decoding The process the Receiver undergoes in trying to interpret the exact meaning of a message. Decoding is a duty that belongs to the receiver. running the rout Football analogy: _______________. Communication Process: Components ________: Feedback The receiver’s observable response / reaction to the sender’s message. Football analogy: End _______________. Zone dance Channel The medium that carries the ________: message is the channel of communication. Knowing which channel to use in communication is critical. Examples: Face to face, written, electronic or hand-off Football analogy: Pass _______________. Communication Process: Components _______________________: Noise, Interference, Barriers Any distraction (external or internal) which competes with the message for the receiver’s attention. environment - coughing, whispering, Physical/____________ talking, temperature of a room. Physiological ____________ - headache or hunger attitudinal - attitudes, emotions, Psychological/_________ stereotypes Social barrier - the person communicating with ____________ you is not your friend or someone you respect. Five Principles of Communication Communication is transactional because it involves an exchange. If I go to the store to get a coke, I exchange money to the cashier for the coke. I give something and get something in return. Communication is the same… you have to give and receive for communication to happen. Five Principles of Communication Communication is complex for several reasons. It is interactive because many processes are involved. It is symbolic because symbols are open to interpretation. It is personal & cultural because a person’s culture can add a new or different meaning to a phrase or gesture. It is irreversible because once a message is sent, it cannot be taken back. It is purposeful because there is always a reason behind a message and it helps meet our needs. It is impossible to duplicate because each interaction is unique. Five Principles of Communication Communication is unavoidable because it is impossible to not communicate. You are communicating constantly even when you do not intend to communicate. You communicate by the way you sit or move, by the way you speak, by what you wear, by your actions…. Even when you sleep in class, you’re communicating that you are bored or that you don’t care. Five Principles of Communication Communication is continuous because it continues to impact and influence future interactions and shapes our relationships. Have you ever gotten off to a wrong start with someone? Has it taken a lot of time to perhaps overcome someone’s negative opinion of you? Has someone ever said something to you that hurt your feelings and you’ve always remembered it and think about it when you see that person? Five Principles of Communication Communication skills can be learned because they can always be improved. You may need to work on speaking skills, written communication, listening, relationship skills… there’s always room for improvement! Competent Communicators are… Ethical - This means that a communicator follows the morals and codes of conduct within a society. It is how a person behaves and how they treat others. They are honest and truthful. They keep confidences and are cautious about spreading gossip. They consider the needs, rights, and feelings of other people. Competent Communicators are… Responsible - This means that they take responsibility for their own communication choices and behavior. They are informed and are able to support what they say with facts and examples that are true. They are logical with developed reasoning skills and the ability to draw conclusions and reach decisions. They are accountable taking responsibility for their information, decisions and actions. They are reliable which means they can be trusted to keep their word even if a decision may not benefit them. Competent Communicators are… Accessible - They tend to value positive relationships with peers, supervisors, and clients. They are open and approachable. They are seen as caring, likable, and pleasant to be around. Why are communication skills important? Determines your success: In school On the job In relationships Every aspect of your life Levels of Communication There are _5 Levels of Communication ___________ Intrapersonal Communication Communication with ones self Sound of your ________. thinking The little voice from within. Self concept; self awareness __________. It is the basis of your feelings, biases, prejudices, and beliefs. Examples are when you make any kind of decision – what to eat or wear. When you think about something – what you want to do on the weekend or when you think about another person. You can also communicate with yourself when you dream at night. There are 5 Levels of Communication ___________ Interpersonal Communication Involves two ___ people. Getting to know someone personally. one-on-one Sharing ideas and information on a “__________” basis. Through this kind of communication we maintain relationships. Examples are when you are talking to your friends. A teacher and student discussing an assignment. A patient and a doctor discussing a treatment. A manager and a potential employee during an interview. Any one on one or informal communication. There are 5 Levels of Communication Group _____ Communication Three or more people Ideal group size is ____ 5-7 people. Positive Characteristics: Creates a better product if everyone actively participates. creativity Enhances __________. Negative Characteristics: Coalitions can form ___________ ____________________ Majority and minorities can form __________ Slackers Examples would a team working together on a project, a speaker and an assembly of people in the auditorium. There are 5 Levels of Communication Public _____ Communication Public Speaking Responsibility to keep audience’s attention is on Speaker the ________. Takes place when people gather in a unit that is too large for everyone to be able to talk and contribute. Feedback from the audience is primarily non-verbal __________. ________: Heckler one who agitates the speaker. There are 5 Levels of Communication _____ Mass Communication Many people, in different places, at different times can receive the same messages. ________________: Electronic Media ___________: Print Media ____________ Television Internet Film / movies _______________ Radio Newspaper & Magazines A television commercial. A magazine article. Hearing a song on the radio. Books, Newspapers, Billboards. The key is that you are reaching a large amount of people without it being face to face. Feedback is generally delayed with mass communication. Why Study Speech Communication? Why Study Speech Communication? _________ None of us communicates as effectively as we could developed Speech is a skill ___ that needs to be _________. Effective ______ speech is essential for effective __________ participation in our democratic society. first Freedom of speech is protected by the ____ amendment. The spoken word of individuals social change remains a powerful force for ____________. Why Study Speech Communication? We have more _________, technology more ______, people more destructive ________, nations weaponry more ______, and more ________ problems than ever before in history. So it is important that we be able to work through our _______ conflicts by using effective communication.