How to set up your travel profile in SERKO, the UNSW Travel Management System
Head to the website: https://unsw.serko.travel/Login/UNSW
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Create a New User
Corporate Account Code – automatically comes up as unsw – please don’t change!
Corporate Shared Key – unsw (lower case)
Fill in: Title, Gender, First name, Surname, email address, mobile number
Default Corporate Account Code: International Student Services - TMC STA (DVCAISSS)
Fill in: Date of Birth
Default Departure City: Sydney
Employee id: your student ID with the z in front of it
Save Details.
Your profile will be activated. You will receive two emails – ‘Welcome to Serko@Online’ and one email with
password details.
Update your Profile
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Enter the Web Address: https://unsw.serko.travel/Login/UNSW
Enter your student ID
Enter your initial login password as sent to you by email
Accept the Terms and Conditions
Change your password
1. SERKO gives you only 3 times to log in correctly. If unsuccessful, you will be blocked. Therefore, if
you are unsuccessful after two times, please ring our office before risking to be blocked!
2. If you copy and paste the initial password from the email to the log in screen, please use the Shift +
right arrow key to prevent any extra spaces being added at the end of your initial password.
3. New passwords are case sensitive and must have a minimum of 8 characters with at least:
1 uppercase
1 lowercase
1 numeric
1 special
Press OK.
Access your Profile
Select OK to the following prompt to be automatically directed to your Profile:
Mandatory Profile Fields – You must fill in the Required Mandatory Fields
before continuing to use SERKO Online.
Update Travel Coordinators
Click “Add My Travel Coordinator” on the right hand side of the screen. Please select BASTOCK (for Tim
Bastock) as your travel coordinator. Alternatively, you can also use BYRON (for Matthew Byron) in case Tim
Bastock is out of the office.
Please update your Profile with your Passport/Visa details.
Then please log out.
PLEASE DO NOT USE THE “MAKE A QUICK BOOKING” OR “REQUEST CUSTOM BOOKING” TAB.