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Mirantis
delivers
OpenStack® Cloud
OpenStack
Onsite Training
Services Proposal
31 December 2014
© 2005–2014 All Rights Reserved
www.mirantis.com
Contact Information
Mirantis is pleased to provide CUSTOMER Corp. (CUSTOMER, or ‘Client’) with a proposal for
On-site Custom Boot Camp Training for OpenStack. Your key contact for this proposal is
David Fishman, dfishman@mirantis.com. This proposal supersedes all prior proposals for
training and delivery.
About Mirantis
Mirantis delivers OpenStack® cloud and open source application infrastructure, driven by a
unique cost-effective delivery model. We have implemented dozens of the world’s largest
industrial-strength OpenStack deployments, accumulating unmatched know-how that can
simplify, streamline, and speed up OpenStack efforts.
Founded on years of deep software engineering experience for demanding Fortune 1000
companies, Mirantis helps service providers, SaaS vendors and enterprises build and run robust
vendor-independent open source cloud infrastructure. Headquartered in Mountain View,
California, Mirantis has engineering centers in Russia and Ukraine. Clients include Cisco, Dell,
GE, Agilent, NASA, HP, AT&T, The Gap, Huawei, Internap, Axcient and Nexenta.
© 2005–2014 All Rights Reserved
www.mirantis.com
Statement of Work
Requirements
CUSTOMER's requested program for the client includes the following items:
Advanced course for OpenStack architects and developers
Proposed course dates: 25/Mar-29/Mar-13 in COUNTRY time, 5 days, Gangnam, Seoul,
SK
Course Materials for student use
Pre-qualification and pre-requisites for student participants
Test examination after the training (around 20 items)
Scope
Mirantis’ proposal to address these requirements, detailed below. Our long run objective is to
get CUSTOMER up and running with a successful cloud implementation in which students have
successfully implemented a real production cloud, and not merely a sandbox exercise. Owing to
budgetary constraints at CUSTOMER, this may require a phased approach with discrete
options.
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Training Services Offer
To support CUSTOMER in its cloud implementation and training efforts, and address budget
constraints of $40,000 stated in the conference call of 27 December US Time Mirantis proposes
the following options for delivery and customization of the standard Mirantis 2-Day Boot Camp
for OpenStack.
Pre-qualification questionnaire for candidate students
2 day Boot Camp for OpenStack in English
Bill of Materials and HW requirements for cloud-lab
Remote pre-class configuration of cloud lab with CUSTOMER provided onsite hardware
1/2 day lab materials with exam
In addition, Mirantis can offer additional options
2-day development/deployment workshop following class for students who
successfully complete the lab and exam, based on CUSTOMER’s desired OpenStack use
cases
Remote Deployment support for the cloud lab following the class, for a period of 1 year.
On-site pre-class configuration of cloud lab with CUSTOMER/HP provided onsite
laptops by Mirantis consultants
OpenStack On Site Training Delivery Details
In order to address the requirements with a minimum of customization and associated costs,
Mirantis proposes that we deliver the following items, involving 3 days on site, + 1 day advance
configuration on or off site, plus travel.
Pre-qualification assessment questionnaire for candidate participants
In order to make class participants from CUSTOMER successful in the course, Mirantis will
provide CUSTOMER with a 10 to 20-item questionnaire, in English, covering technical skills
required for participants. The questionnaire will be administered in English, with multiplechoice responses, using an online-assessment form developed by Mirantis and made available
to CUSTOMER 30-60 days prior to scheduled class delivery.
1. 2 day Boot Camp for OpenStack in English, on site
This high-intensity, rapid-paced course is identical to the successful, continuously soldout Boot Camp for OpenStack, detailed at www.mirantis.com/training. The curriculum
is the same as that presented in the request provided by CUSTOMER. Curricular
materials provided in English in PDF format, along with lab materials and lab software.
Recommended course size with 2 instructors is no more than 16 students.
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2. Training Cloud Reference Configuration
Most ‘starter kits’ for building an OpenStack cloud constrain use cases and do not
support enterprise environments. In order to allow CUSTOMER participants a
successful experience with deploying and operating a cloud after completion of the
training, Mirantis will provide a pre-determined bill of materials and reference
configuration for creating a server-based environment, using HP equipment where
possible, that can serve both the class and follow-on utilization. The reference
configuration will be provided within 30 calendar days of completion of the agreement
by CUSTOMER and Mirantis.
This reference configuration includes:
Logical deployment architecture
Networking, with Network layout & parameters
Node specifications for Controller node and Compute node
HW Bill of materials, including up to 12 nodes, calculated with online tool:
https://sce-public.houston.hp.com/SimplifiedConfig/PublicLogin
3. Lab provisioning and setup
Owing to the low-level infrastructure configuration involved in configuring and
deploying OpenStack cloud, Mirantis usually delivers the 2-day Boot Camp with all labs
pre-configured on a set of Mirantis-owned laptops. It is not feasible to provision
students’ personal laptops, or any arbitrary and mixed set of PCs for this use, the VM
configuration frequently conflicts with existing standardized company IT mechanisms.
It is also cost-prohibitive to purchase and configure laptops individually and ship the
bulk set to COUNTRY from Mirantis in California.
It is expected that CUSTOMER will provide a network accessible rack-mounted server
and storage blade environment on the customer premises, defined in advance in
collaboration with Mirantis and supplied for purposes of this class, for use by the Client
– with full admin privileges and remote access available to Mirantis 2 weeks prior to
beginning of the class. This rack-mounted server should be provisioned by CUSTOMER
according to described in Item 3,
4. Exam with Labs
The Boot Camp for OpenStack is accompanied by a documented set of labs, along with
a pre-configured, student-installed virtual environment with hypervisor. Typically,
students receive this with a copy of the 20 exercises in the labs to reproduce the in-class
work deployment, configuration, and troubleshooting work in a self-paced home
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environment. For the CUSTOMER client, Mirantis proposes that this ‘self-paced’ set of
exercises serve as a timed exam. Students will be required to work from this image on
their own environments – either their personal laptop resources or corporate bare
metal server resources – in a time-limited environment. We will work with CUSTOMER
to determine whether the exam should be time limited or content-limited. Students
typically take 4 hours to complete these labs on their own the second time.
Additional Options
In order to address budgetary constraints cited by CUSTOMER, Mirantis is pleased to provide
several incremental options to the above proposal. These options are each available at an
additional charge, described in the section titled ‘Financial Information’ below.
Option 1: Deployment Workshop with Deployment Automation Toolkit
To broaden the base of experience for CUSTOMER’s trainees, Mirantis propose a 2-day
cloud deployment workshop with configuration of a cloud using a Mirantis-defined
reference architecture customized to the Client’s use case, supported by Mirantisdefined libraries for deployment automation technology using Puppet and related
technologies.
This deployment automation can be extended to cover Nova, Swift or both. In the
workshop, consultants will review the customer requirements, and develop a reference
architecture document, combined with an open-source deployment automation
toolkit.
This toolkit consists of packages, OS pre-seeds and Cobbler configuration artifacts, tied
together by a step-by-step configuration and deployment guide. In the workshop, the
Mirantis consultant will review the reference architecture and demonstrate use of the
deployment automation technology, and provide the deployment guide to
CUSTOMER.
Option 2: Remote Deployment Support Contract
In order to ensure that the server-based cloud provided for training above, Mirantis will
offer support for its web-based ticketing system for filing and tracking the resolution
status of issues related to deploying the OpenStack environment specified in the
reference architecture document we provided.
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This “deployment support” is offered for a 1-year term following conclusion of the class.
The key difference between deployment support and general support (such as the
support you would get from a distro vendor) is that deployment support does not cover
fixing known bugs in the OpenStack packages themselves. Deployment support covers
everything related to bootstrapping hardware nodes and deploying OpenStack services
(such as nova-compute) onto those nodes. Issues with OpenStack packages themselves
are not covered by the deployment support plan. Support included with this option is
backed by an SLA on response time to filed issues.
Option 3: Onsite Training Laptop Configuration
To support future instruction, CUSTOMER may wish to consider deploying student labs
on individual laptops rather than a server-based cloud. This requires that a standardized
laptop model be defined in advance in collaboration between CUSTOMER Mirantis, and
supplied by CUSTOMER at no cost to Mirantis for use in this class.
Detailed specifications for this device will be provided upon finalization of agreement
for delivery; typical configurations include an Intel I-5 processor or better, and 8GB of
RAM or better. It includes one laptop per student; all laptops must be identically
configured down to their firmware, along with one identical example laptop shipped to
Mirantis in California for arrival 2 weeks in advance of delivery.
Mirantis must confirm the specification, through active validation and testing prior to
shipment. Delays in shipment may result in a change to class schedule.
IMPORTANT: Option 3 cannot be combined with Options 1 and 2 above; it replaces
remote configuration deployment activity in item 4 above, “Lab provisioning and
setup”
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www.mirantis.com
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Financial Information
Fees
Mirantis will perform its Services on a fixed fee basis. This excludes any applicable
purchase/sales taxes and 3d party delivery costs. Options cited below may only be purchased in
combination with the training package.
Professional fees for the Services described in this project will be as follows.
DELIVERABLES
Price, $USD
Pre-qualification questionnaire for candidate students
2 day Boot Camp for OpenStack in English
Bill of Materials and HW requirements for cloud-lab
Remote pre-class configuration of cloud lab with
CUSTOMER/HP provided onsite hardware
1/2 day lab materials with exam
2 on-site consultants
Travel + Expenses
$XX0,000
OPTIONS
Option 1:
Workshop with Deployment Automation Toolkit
Option 2:
1 year Remote Deployment Support Contract,
$XX0,000
Normally priced at $30,000
$XX0,000
Option 3:
Onsite Training Laptop Configuration
Note: Option 3 cannot be combined with Options 1 or 2
© 2005–2014 All Rights Reserved
www.mirantis.com
$XX0,000
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Payment schedule and invoicing
Mirantis will invoice CUSTOMER as follows:
50% upon conclusion of services delivery agreement
50% upon completion of on-site training and delivery
Acceptance of deliverables and refunds CUSTOMER shall have the right to inspect and accept or reject all deliverables after receipt.
Should CUSTOMER find the Mirantis deliverables deficient in any way it shall have the
following rights:
Notify Mirantis of any deficiencies within 15 days of completion of the respective
delivery. Mirantis shall have up to 30 days to remedy the deficiency to CUSTOMER's
satisfaction.
Mirantis shall make best efforts to scope and questions by the Client.
If Mirantis fails to remedy a deficiency, CUSTOMER shall have the right to terminate the
contract.
© 2005–2014 All Rights Reserved
www.mirantis.com
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Offer Terms
Expiration
The Services Offer for services described in this SOW is valid until January 15th, 2013, California
time. If acceptance of this SOW is received after that time, Mirantis reserves the right to offer a
different schedule, timetable and cost estimate, without prejudice or incurring any additional
obligations.
Proposal Acceptance
CUSTOMER and Mirantis listed below enter into this Statement of Work based on the terms
detailed above.
CUSTOMER
Mirantis
Signature:
Signature:
Print Name:
Print Name:
Boris Renski
Title:
Title:
EVP
Address for
Notices to
CUSTOMER
Address for
Notices to
Company:
Attn: Joyce Brandi
Phone No.:
Phone No.:
(650) 963-9828
Fax No.
Fax No.
(650) 963-9723
Date:
Date:
31 December 2012
© 2005–2014 All Rights Reserved
www.mirantis.com
888 Villa Street #500,
Mountain View, CA 94040
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