Microsoft Services – GCloud v5 Catalogue
Design & Implementation of a Cloud-Based NonUrgent Crime Reporting Solution
Service Definition
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STRATEGY ▪ CONSULTING ▪ SUPPORT
1 Design and Implementation of a Cloud-Based Non-Urgent
Crime Reporting Solution
1.1 Executive Summary
Police forces across the UK are facing challenges on an unprecedented scale.
Citizens are increasingly using new technology in their day-to-day life which is changing the face of how
Police perform routine investigations and conversely how they expect to interact with Police officers. In
addition, significant budget cuts have been applied across all Police forces, but with the expectation that
officer effectiveness and visibility is not affected.
An inflection point has been reached, whereby UK Police forces need to dramatically innovate in order to
respond to these market dynamics. Forces can no longer continually spend their IT budget on ‘keeping
the lights on’, or delivering monolithic IT programmes, and instead are looking towards a mobile-first,
cloud-first approach.
We have spent a considerable time with front-line Police officers to comprehend their needs and
challenges. We have combined this insight with our unparalleled experience across many sectors to
establish a vision of how UK forces can respond to the challenges of modern day policing. This Non-Urgent
Crime Reporting solution is one component of Microsoft’s broader vision for Digital Policing, which
focuses on task-focused, business-aligned outcomes that can be achieved quickly.
1.1.1 Solution Overview
A first step to enhancing digital engagement with the public is a Non-Urgent Crime Reporting application
for the key mobile platforms - including Windows Phone, iOS and Android, enabling quick and simple
incident reporting and intelligence submission. For example, reporting Anti-Social behaviour or a lost
phone.
The public facing application provides a quick and easy way for members of the public to report issues of
concern. Data entry is kept to a minimum through use of device GPS to pinpoint the location for accuracy
and the camera to collect images, where appropriate.
A corresponding officer-facing application/web-site provides the ability to visualise non urgent crime
reporting over a configurable period and could be incorporated into the start of shift processes to review
incidents and potentially engage neighbourhood policing officers to visit the areas. Feedback can also be
provided directly to the member of the public through the applications
Microsoft has combined this technology with a cloud-based infrastructure to create a unified Non-Urgent
Crime Reporting solution. This offering is for the Services required to integrate one or more of the
following elements into a consolidated cloud-based solution:
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Free of charge custom code from Microsoft (shared ownership) providing Non-Urgent Crime
Reporting functionality for Microsoft devices
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A cloud-based storage solution (public or private cloud). For example, Microsoft Windows Azure
If Non-Urgent Crime Reporting data can be classed as IL2 then public cloud hosting can be used to
accelerate deployment and lower overall costs of storage. Otherwise, private or IL3/4 cloud hosting of the
dependencies will be required.
1.1.2 Benefits
Including:

Reduce costs: The primary way citizens interact with the Police is through visiting a Police station
or via the 101 telephone line, but for a Police force, these are high-cost methods. For customers,
these methods are not convenient, and along with Police station closures, have exacerbated
dissatisfaction.
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Increased public confidence: These applications will help increase public confidence, reduce crime
through more information coming into the Police and reduce costs by fielding non urgent enquires
via digital systems.
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New channels of communication to the public: This new citizen engagement channel enables a
direct connection between the public and their local policing team, allowing local officers to view
and respond as appropriate, yielding better customer service
1.1.3 Dependencies
Delivery of this application requires supporting infrastructure for internal use only, as appropriate this
could be delivered through a web-browser to existing desktops in the first instance:

A device management infrastructure to manage either Windows Phone or Windows 8 devices
used by officers to review and respond to no urgent crime reports. For example, System Centre
Configuration Manager 2012 R2.
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Windows Phone or Windows 8 devices for officers to review and respond to non urgent crime
reports
1.1.4
Pricing Note
This service has an element of agility and flexibility in terms of scope based on the Contracting Authority’s
environment, infrastructure, skills and desired outcomes. As such, an initial scoping and discovery activity
will be undertaken to determine resource profiles required and pricing for any given requirement. Please
refer to our GCloud SFIA rate card which will be used to determine a Time and Materials delivery price.
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Specific requirements and Fixed Price arrangements may be subject to a specific quotation.
For more details on pricing, please consult the attached pricing document and SFIA rate card.
1.1.5 About Microsoft Services
Microsoft Services deliver leading-edge technical consulting and support to help customers gain
maximum value from their investment in Microsoft technology. Key benefits of a direct relationship with
Microsoft Services for Cloud-based projects include:
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World Class Expertise: With significant experience of delivering mission-critical environments on
the Microsoft platform, Microsoft reduces the risk of successful delivery.
Distinctive Intellectual Property (IP): Microsoft is able to draw upon unique IP garnered from
many worldwide deployments to accelerate delivery.
Long-Term Customer Relationships: committed to long-term customer success.
Connection with Microsoft Product Groups: At any stage of the design or implementation
process, Microsoft is able to connect with the specific Product Groups to resolve issues and
assist in planning and strategy.
A Relentless Focus on Driving Customer Impact: through architecture, deployment, adoption
and support, ensuring our customers use and get value from their investments in Microsoft.
Proven Practice: Ensuring all solutions are developed incorporating Microsoft proven practices.