Hagan-Warker’s “Best of Both Worlds”
Client Satisfaction Model
You’re one of our clients now and we take our responsibility for your satisfaction seriously. I
want, and frankly I expect, you to conduct all your insurance business with Hagan-Warker Insurance
for the rest of your life. NOT because you owe us that … we intend to earn it!
We’ve developed an exclusive, unique approach to helping you that lets YOU choose how you
want our relationship to develop.
Option 1 – One Person You Can Depend On
If you’re the kind of person who doesn’t want to talk to anybody but “your agent”, that’s great! In
fact, I encourage it.
INSERT
PICTURE
HERE
Your personal Risk Manager is Susan xxxxxxxx. And Sue is personally responsible
for your total satisfaction with our agency.
Sue’s been with our agency since 1983. She’s had her insurance license almost as
long, and she’s earned her advanced industry designation CISR – a reflection of her
extraordinary commitment to you and your care. Bottom line … Sue is ultimately
qualified and committed to helping you protect yourself, your family and your property.
Of course, we have to face reality – sometimes Sue’s not going to be around. She’ll take vacation,
go to continuing education classes or be tied up with other clients from time to time. That’s when you
can take advantage of …
Option 2 – The Whole Agency At Your Disposal
On those rare occasions that Sue’s not available to help you, she not only has an assistant backing
her up, but you’ve got the entire agency ready to help you!
And maybe you’re someone who doesn’t really care who you talk to on any given day – as long as
you get your answers and the help you need. That’s great, too! We’re all here to pitch in.
Like I said, it’s the “Best of Both Worlds”.
Thanks a million for your business. You are why we’re here, and you are appreciated. If ever - for
any reason - you are not totally satisfied with the treatment you receive from anyone in our agency,
please contact me, or my father, directly.
Joe Hagan, Sr., President
Joe Hagan, Jr., VP and CEO
(610) xxx-xxxx
Hagan-Warker Insurance, Inc., PO Box xxx, ### W. xxxxxx St., Birdsboro, PA 19518 Ph. (610) xxx-xxxx
WHAT DO YOU DO WITH THE POST IT NOTES?
How about …
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You could stick one on your refrigerator or near your phone.
Stick one on the cover of your phone book so you don’t have to go digging through it.
How about on the inside cover of your insurance file?
In your glove box?
And give one to your neighbor who keeps an eye on your house. (I strongly urge you to do this
… not just when you go on vacation, but just in case you’re not home and something happens.
For example, they should give us a call in case of fire or weather damage when you’re not
home.)
There’s a space for notes, so you can jot down your question and take it with you – like to
work or to our office or wherever.
They’re for your convenience, so use them however and put them wherever they’ll serve you best.
You’ll know who to call and how to reach them – fast and convenient.
Thanks again for your business. You’re why we’re here, and you are appreciated!
What Our Friends Have To Say About Hagan-Warker Insurance
“When I had my accident they cared about me - and that’s the best thing of all. They cared about how I was feeling and the
safety of my family. And they back that unique caring approach with expertise and fast, expedient service.” - Ellen PolitzButto, Exeter Twp, PA
“I have all my insurance with Hagan-Warker, and I wouldn’t even consider switching. Sure, I’ve shopped in the past, but
the service I get from Erie and Hagan-Warker is excellent. I really like how my calls are always answered promptly.” René D’Onofrio, Sinking Spring, PA
“I’m just thrilled to death! With Hagan-Warker I’m increasing all my coverages AND saving around $300! And it took
very little time out of my busy day.” - Jo Schwendt, Birdsboro, PA
“Hagan-Warker bends over backwards to help me. I would never consider leaving them for a pricing issue.” - Sharon
Shantz, Pottstown, PA
“I give Hagan-Warker an ‘A+’. Your claims service is great! I like how my claims are handled quickly and professionally.”
- Ronald Austin, Mohnton, PA
“When I call Hagan-Warker and my regular agent is at lunch or on vacation, there’s always somebody else who can help
me right away and avoid telephone tag.” - Steve and Rowena Davis, Sinking Spring, PA
“We were able to keep the same monthly payment, but only have to pay for nine months instead of twelve!” - Robert
Rothharpt, Birdsboro, PA
“I really like their personal phone greeting - no machine, no buttons to push - I get to talk to a person! I also like the quick
claims service.” - Genevieve Weaver, Birdsboro, PA
“When I call the office I always get a friendly, familiar voice. I know their customer service staff has been there for a long
time, and they always answer my questions - or they get an answer and return my call promptly!” - Kimberly Steffy,
Exeter Twp, PA
Hagan-Warker Insurance, Inc., PO Box xxx, ### W. xxxxxx St., Birdsboro, PA 19518 Ph. (610) xxx-xxxx