Revenue Management on T tv Rajkumar J(27038) Sathyaraj R(27048) Selvaraj A(27049) Table of Contents Overview: ................................................................................................................................................ 3 Background of the Company: ................................................................................................................. 4 Revenue objective of the company: ....................................................................................................... 4 Factors contributing to Revenue: ........................................................................................................... 4 Revenue Variables and Capacity constraints: ......................................................................................... 5 Revenue Variables: ............................................................................................................................. 5 Capacity constraints: ........................................................................................................................... 5 Forecasting: ............................................................................................................................................. 5 Need to Forecast and Level to Forecast: ............................................................................................ 5 Forecast can be done on the following levels: ................................................................................... 6 Seasonality and other factors that influence Forecast: .......................................................................... 6 Seasonality: ......................................................................................................................................... 6 Forecasting Method: ............................................................................................................................... 7 Pricing: .................................................................................................................................................... 7 Pricing Strategies: ............................................................................................................................... 7 Type of prices: ..................................................................................................................................... 8 Time Based Pricing: ......................................................................................................................... 8 Group Based Pricing: ....................................................................................................................... 8 Price revision method and frequencies: ................................................................................................. 8 Price elasticity and its impact: ................................................................................................................ 9 Revenue Class: ........................................................................................................................................ 9 Protections and how they maximize the revenue: ............................................................................... 10 Revenue Maximization by Optimization: .............................................................................................. 10 Optimization: ........................................................................................................................................ 11 Objective function and defining the problem: ................................................................................. 11 Solving the Problem: ......................................................................................................................... 11 Assumptions:..................................................................................................................................... 11 Optimal demand that maximizes revenue: .......................................................................................... 12 Our recommendations and rules for maximizing revenue: .................................................................. 12 Overview: The local TV channels are gaining popularities and viewers after Tamilnadu Govt. taken the control of the cable network in the state. After this, due to some political interventions, the charges are reduced substantially and prove to be a good business for the local TV channels. Also there is a problem in viewing some popular channels and the relay is not regular for some channels. This is a great advantage to the local channels whose relay is constant and without any interruption. These local TV channels charge fee for showing advertisements (Spot Ad, Scroll Ad, Live programs, Slots in a day) on their channel. Since advertisement time slot is a constraint, demand for advertisement is high and demand for advertisement is varying with respect to time. For example, a sponsor or a company want their program (any live program or recorded program) to be shown at prime time. Here is a scope for revenue management by differential pricing based on demand for lot and number of slots available. Advertisers want to their programs/advertisement to be shown at a time when the audience number viewing the particular channel is high. The number of people watching television can be linked with TRP rate of that channel. High TRP means more number of people is watching that particular program. We have tried to forecast program effectiveness in terms Reach and Frequency of the advertisement/program. Reach refers to how people are exposed to plan at least once. Frequency refers to how often they are reached in a four week period. Hence depending upon the effectiveness of advertisement, local TV channels can charge them accordingly. We have chosen T TV channel to apply revenue management which involves forecasting by future TRP on the basis of historical data. Gross Rating Points=Reach x Frequency Background of the Company: T TV is one of the local TV channel in Trichy. It is established in 2011. It is one of the fastest growing local channels in Trichy. T TV has popular programs such as live shows, Samayyal Recipe, Live Choice, etc. Since the popularity of the channel is growing at a considerable rate, it started to charge commercial advertisers based on the advertisement effectiveness. Revenue objective of the company: The main objective of the company is to maximize the revenue and profit. A proper revenue management system will enhance this objective. To make use of the variation in the demand for time slots and try to generate additional revenue is an added advantage for the channel. Higher the demand for time slot better revenue it should fetch. When demand is high try to capitalize on demand for the time slots which is possible only when your channel is preferred by audience. Since demand for time slot is high it makes sense to protect some of the time slot for future sell and hence opportunity to fetch better deal. Factors contributing to Revenue: The main source of revenue for the local television channel is advertisement. The advertisement airing fee is basically linked with demand for time slot. The program which is watched by more number of people will attract more advertisers and hence demand for advertisement will be high during that particular program. Number of people watching a program is linked with TRP of that program. Let us assume that by forecast, TRP is going to increase in future and it has been found that channel sells time slot one month in advance. If we protect some time slot for future dates, we can sell some in order to fetch a better overall deal. Channel share - Also referred to as market share. It refers to the percentage of people who are watching a particular channel at any specified time. For instance a channel share of 40 means that 40 % of all those who were watching TV at that time were watching that particular channel TRP – Television Rating Point - A percentage of the target audience watching a single program at a given point in time Revenue Variables and Capacity constraints: Revenue Variables: One of our revenue variable would be the time of the advertisement depends upon how long the advertisements run. Another revenue variable would be number of people who are watching T TV at a particular time which is indicated by TRP. Capacity constraints: Our capacity constraint would be the limited number of slots available for the advertisements. Forecasting: Forecasting is more important for any revenue management system to be implemented. Forecasting would start off with demand planning with the previous year’s historical data and predicting the demand for the future. This will also include the effect of seasonality into the forecasting picture. Need to Forecast and Level to Forecast: Forecasting helps the T TV to predict its demand to a favourable and comfortable position and accordingly tweak prices and demand to increase its revenue. Forecasting helps the company to equip itself to manage demand and increase in capitals. Instead of pricing the Ad slots same for different periods of time; it can be varied to increase the revenue. Revenue management achieves its revenue gains by applying statistical methods to forecast for a given time horizon. In this manner, it helps the company to manage time slots, price and Ad booking request that result in improved revenue per time slot or day. The company can set low fares during low TRP rated programs. To start off, most popular programs and time slots are identified and different categories are set amongst programs. We will pick up the top programs from the popular program list based on TRP and use it as basis for forecasting. Forecasting has to happen at these individual program levels as well as the total number of people who would be viewing on a particular time. Advanced bookings to bookings at the last minute will be given a different pricing. The prices should vary accordingly to encourage use or capitalize on popularity. Other not so popular programs can be bundled with the scroll Ad fees or as an added feature to the most popular programs. Forecast can be done on the following levels: Channel/Program popularity Time of Day/Day of Week Seasonality/Special Events Seasonality and other factors that influence Forecast: Seasonality: During vacations like summers more number of people are at home which means more people watch television and in the summer holidays many kids will be watching the TV, but people watch the channel which is most happening for example when there is some election going on, any news of high significance or for that matter any happening, people switch over to news channels. Weather, monsoon, holidays, any special event like IPL, festival season too plays a role. Channel Surfing - Switching between channels rapidly without settling on any particular channel. Also people watch their favorite channels/programs but when advertisements come they switch over to other channels for time being. This points also to be noted. Analysing historical TRP will only tell us if things continue to move in the same way what future TRP may be but people watching a particular channel is very highly linked with what program is being played. If program is liked by people TRP will go up but since program in 2007 was different from program in 2012 if difficult to predict future TRP. There are many more factors that go on deciding how many people have watched that particular channel at particular time. Each and every factor cannot be accounted; we have tried to take into account some factors. Forecasting Method: Historical data of TRP is calculated. Based on historical data we try to predict the TRP on monthly basis by removing outliers and seasonality variation and then try to take seasonality variation into account. On historical data we apply moving average method to forecast future TRP. Pricing: Pricing Strategies: The pricing strategy is determined on the basis of time of the day / day of the week a special event / seasonality popularity of the material that is being shown. Also the prices vary based on the Ad types. Such as Spot Ad Scroll Ad Live programs Slot programs Generally for T TV the slot rates for ad prices are different for different times of the day. Also discounts are given for bulk airtime purchase by advertisers. Discounts are given during less popular movies aired and prices are upped during newly released movies. Rates differ based on the time of movie played. The movies which are played at the noon time will be high when compared to the movie played at late night. Same implies to scroll Ad also. Rates also differ based on the day of the week. The movie played on a weekend (Friday night, Saturday, Sunday) will be charged more when compared to the weekdays. Also when blockbuster movies are shown the ad rates get increased. The ad rates are fixed basically on the expected viewership during the screenings. For popular events/programs the time slots are sold almost in 1 month in advance. Type of prices: Differential Pricing is in the television channels. It is a method in which a product has different prices based on the type of customer, quantity ordered, delivery time, payment terms, etc. This is also called as discriminatory pricing or multiple pricing. Time Based Pricing: Differential Pricing is taken into account when determining the prices for the time slots in between programs. It involves segmenting the market, determining fixed and variable costs, knowing the prices set by competitors, and being familiar with customers i.e. the advertisers. Group Based Pricing: Where the air slots are sold in lot size of l0w seconds, there group based pricing comes into effect. Also people who become official sponsors of certain events or movies, they get a slightly reduced price. Price revision method and frequencies: Prices will be revised based upon movement of TRP every 30 days. For example if due to some reason TRP is expected to increases in near future we will revise the prices every thirty days. If TRP is expected to increase we can charge more and if TRP is expected to decrease prices will be adjusted with the customer. Price elasticity and its impact: Price elasticity, or change in demand in response to change in price, is a measure of how sensitive demand is to price. Some customers are very price sensitive, so changes in price have a big impact on their demand. Here in T TV there is no much change in demand, as it is a local channel. India is a country where entertainment such as game show, movies, and live song request program in mass medium attracts the people’s attention. So anything related to these options sells as hot cakes. For Example the game show conducted in the Femina mall, and other malls, song request program conducted as live will attract more advertisers. They are ready to pay slightly higher rate for these programs than the other. These slots had been sold well in advance by the TV to its advertisers. As seen the slots were sold in advance and even when the prices were increased advertisers were willing to pay the extra penny out of their pockets. Revenue Class: Defining the Revenue Class: Revenue class for the 4 types of Ads such as Spot Ads, Scroll Ads, Live programs, Slots are mentioned below. A- Advertisement in morning time between 1 A.M. to 12 P.M. B- Advertisements in afternoon time between 12 P.M. to 5 P.M. C- Advertisement in evening time between 5 P.M. to 11 P.M. D- Advertisement in late night time between 11 P.M. to 1 A.M. Protections and how they maximize the revenue: In morning not many people watch local television channels and hence TRP is found to be low and there is not much variation too. Similar is the case for class D. Hence we are focusing only on class B and class C. We are applying revenue management concept only on class B and class C. Since TRP for class A and class D is low hence demand in these classes is not much hence there is no need to protect in class A and class D. But demand in class B and class C is high and lot of variation is there via month hence we will protect adequate time slot for future in order to increase the competition among advertisers to push up the prices depending upon demand for time slot. We can see that during summer holidays, winter exams holidays and other festive season’s time TRP increases hence it makes sense to protect some of the time slots for future sale. Class C has the potential to fetch higher revenue try to protect time slot accordingly. Revenue Maximization by Optimization: Case I: Here the entire slots will be sold out one month in advance. Charge for an Ad = Rs. 10,000/30 seconds Revenue generated = 10000*100% =10000/lot Yield =10000 Case II: Only 50 % of slot is sold one month in advance. Charge for an Ad = Rs. 8000/30 seconds Rest 30 % of slot is sold 20 days in advance. Charge for an Ad = Rs. 12000/30 seconds Rest 20% of slot is sold 10 days in advance. Charge for an Ad = Rs. 15000/30 seconds Revenue generated = 8000*0.5+12000*0.3+15000*0.2 = 10600/lot Yield = 10600 Optimization: Objective function and defining the problem: To forecast future TRP of the programs and the movies timings of the upcoming months in the near future and for the summer holiday time. Solving the Problem: We have taken average of TRP of the programs on monthly basis and on that basis we are trying to forecast future average TRP of subsequent months. After knowing which month charge can be kept high and in what months demand for time slot is less. Assumptions: There are variations in average monthly TRP only when there is some seasonal changes/special events. Otherwise not much variation is observed. Hence for September, October, November and December not much variation is expected. Variation is observed only during the time of summer holidays We considered only three year data to forecast future TRP. Higher TRP means higher demand for time slot. Protection leads to competition and hence fuelling up the prices. As changes are seasonal, it occurs constantly for all the years. Optimal demand that maximizes revenue: The constraints are only at the time slots. No constraints on the demand side. Hence,, higher the demand for a particular time slot is higher the revenue fetching for the T TV. Increase in demand; obviously make the T TV to increase the charge for an Ad, hence maximizing the revenue. Our recommendations and rules for maximizing revenue: Looking at the revenue Class A and Class D, there is no need for protection. Just keep the selling rate at the competition will do. Otherwise, other local channels will capture the customers and market resulting in loss of opportunity. On the other side, focussing on Class B and Class C, TRP is high enough to charge premium to customer. Here exist an opportunity to protect the time slots and to sell in the future, hence by charging premium rates to the advertisers. This, protecting the time slots and selling in near future at premium rates, will help in maximizing the revenue. Measure of effectiveness of the revenue management process: Alpha = (% increase in revenue/ percentage increase in TRP) If Alpha < 1, protection not much effective If Alpha > 1, protection is effective The Extent of effectiveness can be calculated by the below mentioned formula: [{(alpha-1) of set max}/ {(alpha-1) of just above competitor}]*100 Basically comparison between my ‘alpha-1’ and that of competitor’s ‘alpha-1’