BA Honours Marketing Programme Specification 1. Programme title BA (Hons) Marketing 2. Awarding institution Middlesex University 3. Teaching institution Middlesex University 4. Programme accredited by N/A 5. Final qualification BA (Hons) Marketing 6. Academic year 2011-2012 7. Language of study English 8. Mode of study Full time and part time 9. Criteria for admission to the programme The programme requires 200-280 tariff points for entry. Standard entry requirements Applicants with a wide variety of educational experience are welcome, including: A/AS level AVCE BTEC National Diploma/Certificate/Award Access Diplomas Scottish Highers Irish Leaving Certificates (Higher Level) International Baccalaureate OCR National Certificate/Diploma/Extended Diploma Equivalent overseas qualifications Advanced and Progression Diploma qualifications English language requirements Students must have competence in English language and we normally require Grade C GCSE or an equivalent qualification. The most common English Language requirements for international students are IELTS 6.0 or TOEFL (paper based) 550 or TOEFL (internet based) 79 with specified minimum scores for each component. Entry into year two or three (transfer students) Students who have achieved a qualification such as a foundation degree or HND, or have gained credit at another university, may be able to enter the BA International Business Degree – Marketing Stream programme in year two or three. BA Marketing 2011/2012 1 10. Aims of the programme The programme aims to provide students with both the skills and knowledge to pursue a professional career in marketing upon graduation and/or to prepare them for further study in the field. Towards these ends, students will undertake a range of core modules that provide them with the foundational knowledge needed by all marketers (for example, Principles of Marketing; Marketing Research; Buyer Behaviour; Marketing Strategy and Planning). They will then have the opportunity to choose from a range of modules where marketers may specialise. Since marketing is just one of several, functional areas within an organisation, this programme links marketing roles, tasks, and functions with other organisational activities such as professional development, management, accounting, economics and data and technology management. This will be achieved both in discrete modules (for example, Economics and Financial Aspects of Business), and through the use of teaching and assessment methods that demonstrate the links and cooperation between the marketing department and other departments or functions needed to achieve overall organisational objectives. Furthermore, students will be given the tools to examine and assess the environment external to the organisation to enable them to identify and plan for opportunities and challenges, both personally and in their careers. Students are expected to gain an in-depth understanding of subject related material through study on a balanced range of different subject modules, while simultaneously developing key employability skills and competencies acquired from the teaching, learning and assessment experiences they will participate in. Given the value of active and applied learning, both formative and summative assessments are designed to engage students in a range of activities that link theory to practice and that build skills, not just for entry level marketing positions but for those requiring a higher level of independent and team-based decision making abilities. Work placement in year three will be strongly encouraged. This programme recognises the need to build life-long learning and critical thinking skills into the student experience. Emphasis is placed on material and methods that develop the knowledge and skills needed for students to engage in the wider societal debates about marketing approaches and practice, and to assess the value of information and data in our increasingly knowledge-based society. Students will also learn the role that various technologies can play in delivering, managing and assessing information. Over the three years (or four year sandwich), students will become increasingly capable of situating marketing as a discipline and a set of processes within the organisation, the wider environment, and in society at large. They will be in a position to provide some critique of marketing practices, engage in debates about the role of marketing today and ethical issues, while also enhancing their marketing skills and decision making. Students who wish to take professional exams towards the Chartered Institute of Marketing (CIM) Professional Diploma in Marketing and the Institute of Direct Marketing (IDM) qualifications will be able to do so upon successful completion of the BA (Hons) Marketing Programme. BA Marketing 2011/1012 2 11. Programme outcomes A. Knowledge and understanding On completion of this programme the successful student will have knowledge and understanding of : 1. the role of marketing within contemporary organisations 2. current trends and regulations in the business and marketing environments, at national, regional and global levels. 3. fundamental marketing related processes 4. the diverse application of marketing principles across sectors and types of organisations 5. the processes of marketing research, branding, integrated marketing communications, strategic marketing and global marketing 6. current organisational and societal marketing issues and debates 7. marketing evaluation and measurement 8. the basic accounting and financial processes used by marketers and those in decision making positions 9. buyer behaviour and decision making in consumer and business markets and how to identify target markets for marketing activities 10. the role of key technologies such as digitally based media and customer relationship databases in marketing processes and practices B. Cognitive (thinking) skills On completion of this programme the successful student will be able to: 1. analyse a marketing related situation and devise alternative responses 2. evaluate alternative marketing strategies for suitability and gap-reducing properties 3. correctly abstract marketing models and processes to practical marketing situations 4. identify and solve management problems 5. decide research and knowledge requirements for information and learning purposes 6. critically evaluate alternative approaches to and arguments in marketing thought and practice 7. integrate a range of marketing decision areas to solve management problems 8. compare academic learning and application with real world projects and/or work placement experience BA Marketing 2011/1012 Teaching/learning methods All modules use a range of learning approaches including lectures, seminars, simulation exercises, presentations, guest lectures, case studies, workshops and projects. The learner is encouraged to undertake supplemental reading and study to consolidate what is being taught and to broaden their individual knowledge and understanding of the topic. Lectures will provide core knowledge and students will have further opportunities to develop this knowledge and understanding in seminar classes, workshops, e-learning, surgery classes, and occasional one-to-one tutorial time provided through staff-student office time. Web based materials are also used to reinforce understanding of these fundamental concepts and processes. Guest speakers and field trips will provide knowledge of specific marketing functions and processes. Outcome 9 relates specifically to live case projects and/or the work placement/internship. Assessment Method Testing of knowledge and understanding is through a combination of formative activities, summative assessed coursework and written examinations. Teaching/learning methods Students learn cognitive skills through tasks undertaken within seminar classes, workshops, team-based activities, and elearning. Learning methods employed include the case study, which may be historical or “live” (i.e. involving the acquisition of data), through simulation games/activities, exercises, presentations, debates and directed discussion. Acquisition of 1-8 are also achieved through independent and or team-based learning undertaken in preparation for seminar sessions involving case study presentations, and discussion groups. Outcome 7 relates in particular to marketing simulation activities, projects, and “real-client” projects. Outcome 8 will be acquired through live/’real-client’ cases and/or work placement/internship. Assessment Method Testing of cognitive skills is through 3 coursework assignments and unseen written examinations. Written examinations, marketing simulation exercises, projects, and case studies will be formally assessed in order to determine cognitive development of outcomes 1-7. Outcomes 6 and 7 particularly apply to assessment in senior level marketing modules such as MKT 3110 Marketing Strategy and Planning and in the optional level three module MKT 3121 Business Marketing and Key Account Management. Outcome 8 will be assessed through the live case project in MKT2210 Marketing Research, in the optional modules MBS 3001 Organisational Internship, or through the work placement assignment**. C. Practical skills On completion of the programme the successful student will be able to: 1. carry out a marketing audit of an organisation 2. design a marketing research project to achieve stipulated research objectives 3. prepare a concise and informative management report on a marketing topic 4. develop strategic and operational marketing objectives and plans using marketing tools, technologies and processes 5. interpret marketing data correctly to support management decision-making and evaluation 6. retrieve, sift, evaluate, and select information from a variety of sources 7. define and execute a larger scale report in accordance with given objectives 8. reflect, review, and improve upon own practice and professional practice D. Graduate skills On completion of this programme the successful student will: 1. be able to critically analyse and synthesize assumptions, evaluate statements, detect false logic, identify implicit values, define terms adequately, and generalise appropriately 2. be able to work effectively as a member of a team to tackle a practical marketing or business-related problem BA Marketing 2011/1012 (**Students can choose EITHER the one year work placement in year three OR the internship module but not both). Teaching/learning methods Case studies, projects and other forms of coursework assignments are the primary learning methods for 1-6. Historical case studies are mainly employed to achieve 1, 3, 4 and 5. Live/’real-client’ case studies/projects, requiring the acquisition of data, facilitate the acquisition of 1-6, but particularly 2, 6 and 7. Level four module MKT 1150 Personal and Professional Development provides activities, exercises, and a learning portfolio to begin their achievement of outcome 8. Formative assessment activities with feedback will also help students achieve outcome 8. Assessment Method Course work assessment, both formative and summative, including both written and oral presentation, is the main tool used here (1-8). Additionally, some of these skills (1-5) are amenable to assessment through examination. Teaching/learning methods Outcome 1 will be addressed through cumulative learning over the three/four year programme, specifically in four modules, MKT1111 Principles of Marketing, MKT 1150 Personal and Professional Development, MKT 2210 Marketing Research and MKT 3110 Marketing Strategy and Planning Outcomes 2, 7, 9, and 10 are addressed largely through team-based activities, including marketing simulation games, projects, case study analyses, and live projects for external clients. 4 3. employ numeracy and quantitative skills, including data analysis and interpretation in analysing and solving problems 4. use problem-solving and decision-making skills and competencies effectively 5. be able to research marketing and business issues 6. communicate effectively, using ICT and a range of media widely used in business (e.g. business reports, presentations, emails) 7. be effective listeners, negotiators, and influencers and leaders 8. be able to manage personal and work time; behaviour; motivation; and enterprise 9. be able to reflect upon and adapt learning and approaches to decision making 10. be self-aware, sensitive and open to the diversity of people, cultures, business and management issues 11. be able to create, evaluate, and assess options, and apply knowledge and new approaches to a range of situations Outcomes 3, 4, 5, 6, and 11 will be developed in both formative and summative coursework activities as well as in formal examinations. Outcomes 8 and 9 will be developed through individual assignments, team-based activities/projects and through independent learning partly required in preparation for seminars and exams. Outcome 9 will also be developed through formative assessment and through a portfolio-based assignment in MKT 1150, Personal and Professional Development. Assessment Method Graduate skills are assessed from course work outputs. These include written outputs (2 - 4, 6, 11), both formative and summative, and seminar class presentations (1, 2, 5). Outcomes 4 and 11 are also assessed through examination. Portfolio assignments, reflective practice assessments, and peer evaluation will be used to assess 7 – 10. 12. Programme structure (levels, modules, credits and progression requirements) 12. 1 Overall structure of the programme The programme may be studied on a full-time basis either as a three year degree or a four year degree with work placement in year three. There are 30 study weeks in one year. The course is divided into study units called modules. Students will study four modules at each level (four, five and six). Each module has a credit value of 30 and each 30 credit module represents approximately 270 hours of student learning, endeavour and assessment including up to a maximum of 100 hours of teaching/contact time. The programme can also be studied on a part time basis, taking six years of study. Students on the part-time programme will take a maximum of two modules per year. Students can also exit with a Certificate in Higher Education (Marketing), by successfully completing all level four modules or a Diploma in Higher Education (Marketing) by successfully completing all level four and all level five modules on this programme. Taking the course on a part time basis: Part time students must take MKT1111 and MKT1130 in the first year of study and MKT1150 and ECS1301 in the second year of study. In year three part time students must take MKT2210 and MKT2232. In year four they must take MKT2240 plus one second year option from the list below (see 12.2 Levels and modules – Level 5 Optional column). In their fifth year, part time students must take MKT3110 and one option from the list below (see 12.2 Levels and modules – Level 6 Optional column). In year six, part time students must take MKT3130 and one additional option from the list below (see 12.2 Levels and modules – Level 6 Optional column). BA Marketing 2011/1012 5 12.2 Levels and modules Starting in academic year 2011/12 the University is changing the way it references modules to state the level of study in which these are delivered. This is to comply with the national Framework for Higher Education Qualifications. This implementation will be a gradual process whilst records are updated. Therefore the old coding is bracketed below. Level 4 (1) COMPULSORY OPTIONAL PROGRESSION REQUIREMENTS Full time students must take N/A all of the following modules in Successful completion of year year one: one modules MKT1111 Principles of Marketing MKT1130 Marketing Intelligence MKT1150 Personal and Professional Development ECS1301 Economics and Financial Aspects of Business Part time students must take: N/A MKT1111 and MKT1130 in the first year of study and MKT1150 and ECS1301 in the second year of study. To exit the programme with a Certificate in Higher Education (Marketing), students must complete all level one modules. Level 5 (2) COMPULSORY OPTIONAL Full time students must take all of the following: Students must also choose at least one from the following: MKT2210 Marketing Research MKT2232 Branding and Integrated Marketing Communications PROGRESSION REQUIREMENTS Students must complete all core year two modules and one optional second year module in order to progress. MKT2280 Managing the Marketing Function Or MKT2290 Entrepreneurship and Small Business Marketing MKT2240 Buyer Behaviour Part time students must take: MKT2210 and MKT2232 in year three and MKT2240 plus one second year option in year four. BA Marketing 2011/1012 6 To achieve the Diploma in Higher Education (Marketing), students must successfully complete all level two compulsory modules (3) and one optional module from level two. Level 6 (3) – Optional Placement Year All students on the BA (Hons) Marketing Programme have the option to take a year long work placement. Compulsory Modules for Placement Year: MBS3331 and MBS3332. Final Year COMPULSORY OPTIONAL PROGRESSION REQUIREMENTS Students must take both of Students must also choose Successful completion of the the following: two options from the two required modules and two following: optional modules. MKT3110 Marketing Strategy and Planning MKT3124 Managing Product and Service Innovation MKT3130 International Marketing MKT3121 Business Marketing and Key Account Part time students must take: Management MKT3110 and one option from the list attached in year MKT3123 Public Relations five and MKT3130 and one additional option from the list MKT3151 Creative attached in year six. Advertising and Promotion MKT3193 Direct and Customer Relationship Management MBS3001 **Organisational Internship **Students can only take this module if they have NOT completed a placement 12.3 Non-compensatable modules (note statement in 12.2 regarding FHEQ levels) Module level Module code N/A 13. A curriculum map relating learning outcomes to modules See Curriculum Map attached. 14. Information about assessment regulations Refer to Middlesex University Guide and Regulations at www.mdx.ac.uk/regulations and/or individual module narratives. BA Marketing 2011/1012 7 15. Placement opportunities, requirements and support The Hendon Campus has a well developed Placement Unit for students seeking to complete work placement and work internship opportunities. All students on the BA (Hons) Marketing programme will be encouraged, but not required, to complete a one year work placement in year three. Those who choose not to take the work placement year will have the option to choose a work internship module in year three. 16. Future careers Graduates will normally go into marketing careers or related areas on graduation. Indications are that the career market is rebounding following the recent recession. The Hendon Campus Careers Service offer undergraduate students support in planning their career. The Chartered Institute of Marketing, Institute of Direct Marketing, Institute of Practitioners in Advertising and many other professional bodies offer career support to members and highlight job opportunities for all graduates. 17. Particular support for learning All marketing modules benefit from module handbooks and the support of dedicated myUniHub websites. Marketing students have a specialist subject librarian (Catherine Funnell) for support. All Middlesex University students can take advantage of support offered by Learning Resources (English Language Support; Numeracy Support, etc). Students with disabilities will be supported by the University’s Disability Support Unit. 18. JACS code (or other relevant coding system) 19. Relevant QAA subject benchmark group(s) N500 General Business and Management 20. Reference points The BA (Hons) Marketing and related programmes have been running for a number of years. The marketing curriculum, and methods of learning, teaching and assessment, are standing items on the monthly meetings of the Marketing and Enterprise Department. Furthermore, two dedicated UG Programme meetings are held each year with all tutors who teach on these modules. Discussions are informed both by self-reflection, and by feedback received from students and from external examiners. Feedback from students is acquired both informally and formally through Board of Studies meetings (one per semester) and student module and programme evaluation forms. Feedback from external examiners is given verbally at assessment boards and in a formal written report at the end of each academic year. In the case of both Board of Study meetings and Assessment Board meetings, actions are itemised, and progress against actions is checked at the subsequent meeting. It is the practice of the Marketing and Enterprise Department for all lecturers to benefit from peer observation of their practice at least once a year. Following a peer observation, the observed lecturer receives both face-to-face feedback, and a written report providing constructive suggestions for improved professional practice. Middlesex University requires an annual report from the Marketing and Enterprise Department, in which student feedback and comments from external examiners are discussed, and actions taken in response to such feedback are itemised. The Marketing and Enterprise Department has a nominated professional body liaison representative whose job is to ensure that the Group is fully up-to-date with developments at the Chartered Institute of Marketing (CIM) which is regarded as our key professional body. In particular, developments in the educational curriculum of the CIM are evaluated for their potential impact on Middlesex University marketing provision. We also keep up to date with developments with the Institute of Direct Marketing (IDM). Annual staff appraisal is conducted within the Marketing and Enterprise Department. The focus is on the identification of staff development requirements for personal and curriculum development. Marketing staff are members of the school Learning Development Forum and BA Marketing 2011/1012 8 attend regular workshops of the forum and those run by Centre for Learning and Development. Peer Observations are undertaken annually on all members of the teaching team and new members of staff have the support of a personal mentor to assist in their development. A number of members of the Marketing and Enterprise Group are engaged in pedagogical research in marketing and findings from their work inform teaching and assessment practice. The department and the programme have the following recognitions and quality awards. CIM recognition QAA Subject Review of Business and Management 2008 RAE 2008 QAA Institutional Audit 2003 Award winning research academics 21. Other information Please note: this specification provides a concise summary of the main features of the programme and the learning outcomes that a typical student might reasonably be expected to achieve if s/he takes full advantage of the learning opportunities that are provided. More detailed information can be found in the individual module narratives and module handbooks and the University Regulations. BA Marketing 2011/1012 9 Curriculum map for BA (Hons) Marketing This section shows the highest level at which programme outcomes are to be achieved by all graduates, and maps programme learning outcomes against the modules in which they are assessed. Programme learning outcomes Knowledge and understanding Practical skills A1 the role of marketing within contemporary organisations C1 carry out a marketing audit of an organisation A2 current trends and regulations in the business and marketing environments, at national, regional and global levels. C2 design a marketing research project to achieve stipulated research objectives A3 fundamental marketing related processes C3 prepare a concise and informative management report on a marketing topic A4 the diverse application of marketing principles across sectors and types of organisations the processes of marketing research, branding, integrated marketing communications, strategic marketing and global marketing current organisational and societal marketing issues and debates C4 develop strategic and operational marketing objectives and plans using marketing tools, technologies and processes C5 interpret marketing data correctly to support management decision-making and evaluation C6 retrieve, sift, evaluate, and select information from a variety of sources A7 marketing evaluation and measurement C7 define and execute a larger scale report in accordance with given objectives A8 the basic accounting and financial processes used by marketers and those in decision making positions C8 reflect, review, and improve upon own practice and professional practice A9 buyer behaviour and decision making in consumer and business markets and how to identify target markets for marketing activities A10 the role of key technologies such as digitally based media and customer relationship databases in marketing processes and practices A5 A6 BA Marketing 2011/1012 10 Cognitive skills Graduate Skills B1 analyse a marketing related situation and devise alternative responses D1 be able to critically analyse and synthesize assumptions, evaluate statements, detect false logic, identify implicit values, define terms adequately, and generalise appropriately B2 evaluate alternative marketing strategies for suitability and gap-reducing properties D2 be able to work effectively as a member of a team to tackle a practical marketing or business-related problem B3 correctly abstract marketing models and processes to practical marketing situations D3 employ numeracy and quantitative skills, including data analysis and interpretation in analysing and solving problems B4 identify and solve management problems D4 use problem-solving and decision-making skills and competencies effectively B5 decide research and knowledge requirements for information and learning purposes D5 be able to research marketing and business issues B6 critically evaluate alternative approaches to and arguments in marketing thought and practice D6 communicate effectively, using ICT and a range of media widely used in business (e.g. business reports, presentations, emails) B7 integrate a range of marketing decision areas to solve management problems D7 be effective listeners, negotiators, and influencers and leaders B8 compare academic learning and application with real world projects and/or work placement experience D8 be able to manage personal and work time; behaviour; motivation; and enterprise D9 be able to reflect upon and adapt learning and approaches to decision making D10 be self-aware, sensitive and open to the diversity of people, cultures, business and management issues D11 be able to create, evaluate, and assess options, and apply knowledge and new approaches to a range of situations BA Marketing 2011/1012 11 Module Title Module Code by Level Principles of Marketing MKT1111 (C) Marketing Intelligence MKT1130 (C) Personal and Professional Development MKT1150 (C) Economics and Financial Aspects of Business ECS1301 (C) Marketing Research MKT2210 (C) Branding and Integrated Marketing Communications MKT2232 (C) Buyer Behaviour MKT2240 (C) Entrepreneurship and Small Business Marketing MKT2290 (O) Managing the Marketing Function MKT2280 (O) Marketing Strategy and Planning MKT3110 (C) Business Marketing and Key Account Management MKT3121 (O) Managing Product and Service Innovation MKT3124 (O) Direct and Customer Relationship Management MKT3193 (O) International Marketing MKT3130 (C) Creative Advertising and Promotion MKT3151(O) Public Relations MKT3123 (O) MBS Organisational Internship MBS3001 (O) MBS Organisational Placement Modules MBS 3331 and MBS 3332 (O) (C) = Compulsory BA Marketing 2011/1012 Programme outcomes C1 C2 C3 C4 C5 C6 C7 C8 D1 D2 D3 D4 D5 D6 D7 D8 D9 D10 D11 (O) = Optional 12