Panera Bread Company
• By: Dan McLindon
Kyle McDaniel
Jeremy Smiley
Tom Anderson
Ray Moorman
Contents
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The Key Question
Panera Bread Company History/Overview
External Environment (PEST)
Market Overview (Demand)
Industry Overview (Supply)
Competitive Landscape
Internal Analysis
SWOT Analysis
Recommendations
Key Question for Panera Bread
• Is the plan of expansion and reliance on
franchise partners the right strategy for
Panera Bread to grow at the rate they want
to?
Contents
1.
2.
3.
4.
5.
6.
7.
8.
9.
The Key Question
Panera Bread Company History/Overview
External Environment (PEST)
Market Overview (Demand)
Industry Overview (Supply)
Competitive Landscape
Internal Analysis
SWOT Analysis
Recommendations
Panera Bread Company Overview
Origin
1981 Au Bon Pain Company founded by
Louis Kane and Ron Shaich.
Growth on US East Coast & Internationally 1980’s and 90’s – stores opened in malls,
airports, shopping centers.
Acquisition of Saint Louis Bread Co.
1993 – mgt team studied fast food
restaurants which led to overhaul of Saint
Louis Bread Companies
Sold Au Bon Pain bakery-café division
1999 – sold for $73m to ABP Corp.
Renamed to Panera Bread Company
Panera Bread Company Overview
• Strategic Intent
– “Make great bread broadly available to consumers across
the United States”
2003 - TNS Intersearch Study
•Scored the highest level of customer
loyalty among QSR’s
2004 - J.D. Power & Associates Restaurant
Satisfaction Study of 55,000 Customers
•Ranked Panera highest among QSR’s in
Midwest & NE in all categories
•Included environment, meal, service, and
cost
2005 – Sandleman & Associates National
Customer Satisfaction Survey of 62,000
customers
•For 4th straight year, Panera was the best
among 121 competitors
•Also won “Best of” awards in nearly
every market across 36 states
Contents
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2.
3.
4.
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6.
7.
8.
9.
The Key Question
Panera Bread Company History/Overview
External Environment (PEST)
Market Overview (Demand)
Industry Overview (Supply)
Competitive Landscape
Internal Analysis
SWOT Analysis
Recommendations
Internal Analysis – Core Competencies
Core Competency
Diverse Menu
Description
• Lots of variety, constantly
experimenting
• Options for all meals and times of
day
• High quality food at reasonable
price
Strong
Brand/Customer
Loyalty
• JD Power and Associates
satisfaction award for QSR in
Midwest and Northeast
• “Best Of” awards in nearly all mkts
in 36 states
Strong
Relationship with
Existing Franchise
Partners
• Employee training and certifications
• Assistance with site selection and
marketing
•High satisfaction with concept and
support received
Identifying Where
to Locate New
Stores
• Proprietary software built to
analyze data on attractiveness of new
locations
• Find attractive places to serve urban
and suburban populations
Strong
Brand/Customer
Loyalty
Diverse
Menu
Core
Competencies
Identifying Where
to Locate new
Stores
Strong
Relationships with
Existing Franchise
Partners
Red – Easy for competitors to develop
Yellow – Possible for competitors to
develop
Green – Very difficult for competitors to
develop
Internal Analysis – Growth Initiative
• Expanding number of
locations at a rapid pace
• Heavy reliance on franchise
partners
• Targeting 17% increase per
year in number of locations
by 2010
• No international locations
but considering expansion
into Canada
• Is this aggressive growth
strategy prudent in the
highly competitive and
mature QSR industry?
Year
Number of
new
locations
Total
Percent
Locations Increase
1993 0
20
1999 160
180
2006 155
1027
2010 973
2000
N/A
Internal Analysis - Franchises
•
•
Strong franchise network with strict
requirements to entry
New partners to commit to 15 cafes
over 6 years
– Average startup cost $1 million to
$2.25 million per location ($15
million to $33.75 million for 15)
– Majority of franchise partner
financed by debt (highly leveraged)
•
Can Panera find enough new
franchise partners to meet growth
targets?
– Strong franchise partners are critical
to preserve consistent quality and
atmosphere at Panera restaurants
– Bad partner can damage strong
customer loyalty Panera has built
– Panera does have out as it can elect
to buy out any franchisee for a
predetermined price
2006
42 franchise groups in 54
markets
34 states
Agreed to open additional 423 locations
Still leaves 550 locations
to meet 2000 by 2010
Either by new franchise
partners or corporate
Biggest issue existing partners have is
desire for more locations
Contents
1.
2.
3.
4.
5.
6.
7.
8.
9.
The Key Question
Panera Bread Company History/Overview
External Environment (PEST)
Market Overview (Demand)
Industry Overview (Supply)
Competitive Landscape
Internal Analysis
SWOT Analysis
Recommendations
SWOT Analysis for Panera Bread
Strengths
•Strong/Loyal Customer Base in NE &
Midwest
•Menu Options/ Variety
•Able to provide healthy options to
customers
•Analysis of market
Opportunities
•130m consumers daily
Weaknesses
•No presence in large markets (south &
west)
•Want customers to “discover” Panera
•Decentralized Distribution – each café
placed orders
•Rely on franchise partners as key to
growth – very tough standards
Threats
•Multiple types of competition – fast
food, sit down restaurant, eat at home,
QSR, fast casual
•Differentiation?? What makes Panera’s
different than competitors
•76% of meals eaten at home