Multi Channel Sales Order Management:
Store
SAP Best Practices for Retail
Purpose, Benefits, and Key Process Steps
Purpose
Multi Channel Sales Order Management: Store scope item is a B2C (Business-toConsumer) scope item and works within the store using the MIM (In-Store Merchandise
and Inventory Management). In other words, the customer is a consumer (in this case,
without a master data record), is in the store, and wants to buy certain goods.
Benefits
Easy to use interface
Full integration in SAP Retail
Access to central master data
Key Process Steps
Creation of customer master
Order for a specific customer
Direct delivery to customer or to store
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Required SAP Applications and Company Roles
Required SAP Applications
SAP Enhancement Package 7 for SAP ERP 6.0
Company Roles
NWBC role for In-Store MIM
Retail Store Manager
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Process Flow Diagram
Multi Channel Sales Order Management: Store
Check User
Parametres
Execution
Retail Store Manager
Process Step
Alternate 1
Alternate 2
Customer
Individual
Procurement via
Third Party
Create Sales
Order with
Collection Note
Create a Third
Party Order
Request for
Stock
Optional
View a Purchase
Requisition
Posting Goods
Receipt
Generate
Purchase Order
on Basis of
Purchase
Requisition
Create Standard
Order with an
Unknown
Customer
Enter Incomig
Invoice
Generate Invoice
from Sales Order
Generate
Customer Invoice
Incoming
Payment in FI
Print out Invoice
on Screen
Pick up Goods
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Summary of the Scope Item
The scope item “Multi Channel Sales Order Management: Store” contains
processes which are for the Business-to-Consumer case in connection with
the relevant In-Store Merchandise and Inventory Management.
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Alternative 1 – Third Party Order
Customer Individual Procurement via Third-Party order
• An unkown customer comes into the store and wants to buy a specific catalog
article
• Catalog article means, the store has a catalog from the vendor containing all
relevant data such as price, size, weight, delivery terms, delivery time etc.
• The article is not on stock at the store, is not created in the system, and has
always to be ordered directly from the vendor.
• The store employee creates a Third-Party order, the vendor delivers directly to
the customer. He sends his invoice to the Central.
• In the store the customer invoice will be created. The customer pays the
invoice at the store.
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Alternative 2 – Sales Order
Sales Order with collection document
• An unknown customer comes into the store and wants to buy a specific article
• The store employee checks if article is in stock
• Because the article is large and bulky, it is stored in the warehouse.
• The customer is given a printout of the sales order and takes it to the cash
desk.
• After the payment, the customer takes the receipt to the warehouse to pick up
the goods.
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