Saint Louis University
COMMUNITY OUTREACH
Off Campus
• 30+ Finaid 101 Workshops
• 10+ FAFSA Workshops (to date)
On Campus
• 6 FAFSA Workshops (January & February)
• 3 FAFSA Chat Evenings
Saint Louis University
SLU COMMUNITY
SLU 101
FRESHMAN/TRANSFER ORIENTATION
Late May through Early July
One-on-one Appointments
With Freshman and Transfer Families
Saint Louis University
SLU COMMUNITY
Colleges & Groups
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School for Professional Studies (Adults)
New Graduate Orientation
Executive Masters of International Business
Social Work – Orientation & Exit
OT, AT, PT, PA
Study Abroad
Accelerated Nursing
Billiken Bridge to Success (at risk students)
Student Educational Services (TRIO, first Generation)
Live Exit Interview Sessions
Saint Louis University
SLU COMMUNITY
Admissions
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Preview Days
High School Counselor Luncheon
High School Counselor Workshops
New Student Coordinator (liaison w/Admissions)
Financial Aid Training for Admission Staff
Martin Luther King, Jr. Scholarship Orientation
Metropolitan Community
College
Default Prevention/Aversion
• Grace Period Letters and Emails
• Delinquency Letters and Emails
Entrance Counseling
• On-campus group or individual entrance
counseling sessions
• Repayment Form
Metropolitan Community
College
Financial Literacy
• COLL 100 Freshmen Orientation Class
• On-campus sessions
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Target cohorts
High-risk borrowers
Students in high cost programs
Partnering with external organizations
Metropolitan Community
College
Implementation & Challenges
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Cross Functional District-wide Advisory Team
Develop a Default Prevention Plan
Upper Level Buy-in
MDHE Grant
ONGOING EFFORTS
• Collaboration with the Office for Financial
Success
– Debt management appointments
• Develop monthly budgets
– Exit Counseling
• 24% of Mizzou’s spring 2013 graduates received inperson counseling
Redesigned Award Letter Guide
INVEST IN YOU
Publication date: March 2013
Mailed to FTC with their official award letter.
Highlighted the Mizzou graduation rate, loan default rate and
median total borrowing.
MDHE Grant Proposal
Submitted May 2013, Acceptance July 1, 2013
• Providing funds for a Graduate Assistant
– Primary responsibilities include the analysis of the
characteristics of defaulters to assist in identifying the at-risk
population and excessive borrowers.
• Development of additional financial guides to educate
students on debt management and loan repayment.
PATH TO SUCCESS
A Road Map to Smart Student Borrowing
Publication date: November 2013
To be distributed to our current student borrowers identified as at-risk.
Includes statistics to capture student’s attention.
List of available on and off campus resources.
Step by step journey to the goal of financial success.
RepayAway
Strategies for Repaying Student Loans
• Publication date: late November 2013
• To be distributed to students leaving Mizzou.
• Emphasis on educating the borrower.
Bryan University
DEBT MANAGER
COHORT DEFAULT RATE
FINANCIAL LITERACY
DEFAULT PREVENTION
DEFAULT AVERSION
Bryan University
Debt Manager and Cohort Default Rates
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Debt Manager
– Manage default management plan
– MDHE Grant
– Bryan University Task Force
• Provisional Period
• Reduced Programs
• Reduced Tuition
– Borrower Connect and Internal Student Information System
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Cohort Default Rates
– CDR Challenge
– CDR Appeal
– CDR: Who are our defaulters???
– CDR Projections
Bryan University
Financial Literacy and Default Prevention
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Financial Literacy
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Quarterly Lunch and Learn Events
Monthly Financial Literacy Newsletter
Social Media Financial Literacy Tips
Battle of the Campuses
Loan Advancement Process
Withdrawn Student Focus
Graduate Student Focus
Grace Period Letters
Student Tracking
Default Prevention
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Contacting Delinquent Borrowers: Phone, Mail, Email, Social Media, References
Borrower Connect: NSLDS and Servicer Reports
WISS
Bryan University
Default Aversion and Future Goals
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Default Aversion
– Contacting Defaulted Borrowers: Phone, Mail, Email, Social Media, References
– WISS
– Skip Tracing
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Future Goals
– Improve Exit Counseling Procedure (Withdraw Student Focus and Graduate Student
Focus)
– Continue to research default and delinquent borrowers to help identify trends and create
policy and procedures
– Continue to incorporate campus-wide involvement
– Research correlations between delinquent and defaulted students and program retention,
program graduation and program placement rates
Questions
David Rice
Associate Director, Counseling & Outreach
Student Financial Services - Saint Louis University
(314) 977-2337 drice9@slu.edu
Dena Norris
Director of Student Financial Services
Metropolitan Community College
(816) 604-1527 dena.norris@mcckc.edu
Susie Facklam
University of Missouri Financial Aid Office
(573) 882-7590 facklams@missouri.edu
Jody Castillo
Systems Director of Financial Assistance
Bryan University
417.862.0098 jcastillo@bryanu.edu