Age UK Devonwide Enterprises Limited
JOB DESCRIPTION
Job Title:
General Manager
Responsible to:
Board of Directors (the Board)
Responsible for:
Operational Management of Age UK Devonwide
Enterprises Limited (the Company)
Purpose of the Post
 To act as the key driver of sales and the customer experience for all the
trading activities provided by the company’s trading offices in Devon.

To maximize income to the Age UK Brand Partners that have collaborated to
form the Company.

To implement and deliver the Board's priorities and plans in the most effective
manner in order to achieve sales targets and growth, maintain profitability and
champion customer service within a regulated environment.
Duties and Responsibilities
1. Working with the Board, develop an annual company business plan with
supporting operational plans (including target setting) for designated income
generation activities through sales of Age UK insurances and other trading
products. When approved by the Board, implement, deliver and monitor in
order to support the achievement of sales targets and customer experience.
Implement necessary actions if plan objectives are not being met.
2. In partnership with the Regional Sales Manager and the Board, formulate
detailed sales targets to meet annual income and expenditure budgets.
Maintain accurate management information for monitoring purposes,
delivering reports to the sales teams, Board and Age UK Enterprises in a
timely manner.
3. Ensure that the business is operated efficiently and effectively in order to
comply with industry regulations, legislation and other good practice to protect
the organization, control expenditure and maximize commission revenues to
manage sustainable future growth.
Age UK Devonwide Enterprises Limited
C/O Unit 1, Manaton Court, Matford Business Park, Exeter, EX2 8PF
Registered Company No 09677639
Job Description & Person Specification
Version 001 – September 2015
Page 1 of 5
4. Ensure that the Company satisfies its contractual responsibilities to Age UK
Enterprises (AUEnts) as per the Trading Alliance Agreement.
5. Seek and identify new opportunities for future commercial expansion of the
trading business; having identified and monitored key risks making
recommendations to the Board as appropriate about how to address
6. Recruit, train, develop and performance manage all trading staff (and
volunteers if applicable) to meet the company objectives
7. Conduct regular visits to the company’s trading offices to support and monitor
staff providing feedback and taking action where necessary to improve
business activity to achieve the sales, profit and customer experience
objectives. In time, undertake training and assessments in order to gain
Insurance Arranger and Supervisor competencies in all products and devote
time to this customer facing role.
8. Ensure effective management and delivery of the Age UK Enterprises
Training and Competence Scheme, and any other training and development
programmes, to build the potential of Company staff and volunteers, and
achieve exceptionally high service standards and an excellent customer
experience, with particular attention to meeting or exceeding the company’s
commitment to Treating Customers Fairly (TCF).
9. Develop and implement all marketing activities for the Company in
conjunction with AUEnts’ Sales Management Team, including annual
advertising plans and budgets, local media selection and evaluation (where
appropriate).
10. To support the Approved Person by acting as deputy and the company’s
Regulatory Trading Manager.
11. Liaise regularly and ensure effective communication is in place with
colleagues from AUEnts. This may include meetings with its regional
management, other meetings, forums and training events, as required.
12. Establish and maintain good relations with colleagues at local Brand Partners,
Age UK, AUEnts and other partners.
Age UK Devonwide Enterprises Limited
C/O Unit 1, Manaton Court, Matford Business Park, Exeter, EX2 8PF
Registered Company No 09677639
Job Description & Person Specification
Version 001 – September 2015
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Company Responsibilities - Standard Clauses
1.
You will uphold the Company’s Equal Opportunities policies and practices,
thereby promoting fair and quality services to all.
2.
You will take reasonable care for your health and safety and have regard
to other persons who may be affected by the performance of your duties,
in accordance with the provisions of Health and Safety legislation and
actively encourage, promote and reinforce all Health and Safety
procedures in accordance with the guidelines laid down in the Company’s
Health and Safety Policy.
You will exercise proper care in handling, operating and safeguarding any
equipment or appliance provided, used or issued by the Company or
provided by a third party for individual or collective use in the performance
of your duties.
3.
At all times to maintain the professional integrity of the Company and
represent its main interests in any dealings with other bodies, groups and
individuals.
4.
To carry out any other specified tasks that may be reasonably required by
the Board, with the proviso that any changes of a permanent nature will be
included in the job description.
This job description is intended as a summary of the main elements of the job
described. They may be varied from time to time in consultation with the job
holder without changing the general character of the duties or the level of
responsibility entailed. Such variations are a common occurrence and cannot of
themselves justify a reconsideration of the grading of the post.
Age UK Devonwide Enterprises Limited
C/O Unit 1, Manaton Court, Matford Business Park, Exeter, EX2 8PF
Registered Company No 09677639
Job Description & Person Specification
Version 001 – September 2015
Page 3 of 5
PERSON SPECIFICATION
Essential Requirements
Knowledge and Experience
 Working with company Boards
 Age UK Enterprises’ sales, marketing and advertising processes and
expectations at a management and executive level supported by budget
managing skills.
 Proven track record of effective business planning skills that ensure
operation/s in accordance with the rules of the TAA and FCA.
 Understanding of the Enterprises’ telephony system, its benefits to the
business and the preparatory requirements for the introduction of VOIP.
 Ability to undertake hands on operational work when required
 Good governance of companies or services to ensure compliance and
effective operation
 Management of contracts and risk assessment
 Managing accurate management information processes to keep accurate
records
 Recruiting, managing, coaching, and motivating personnel on a 1:1 and
team basis
 Evidence of providing/delivering oral and written reports, including at
senior Brand Partner management and at Board level
 Computer literacy and in particular a working knowledge of Microsoft
Office applications, including Word, Excel, PowerPoint and Access.
Education and Qualifications
 Good general standard of education
Skills
 High level skills in service or company management; planning and
prioritising
 Organisational, interpersonal and communication skills (written and
spoken, including report writing)
 Good administrative skills and computer literacy
 Managing own workload against objectives
 Self-motivated and able to work on own initiative and to be an effective
team member
 Research, analysis and evaluation
Personal Attributes
 Ability to deal sympathetically and sensitively with older people from a
variety of backgrounds.
Age UK Devonwide Enterprises Limited
C/O Unit 1, Manaton Court, Matford Business Park, Exeter, EX2 8PF
Registered Company No 09677639
Job Description & Person Specification
Version 001 – September 2015
Page 4 of 5



Ability to undertake frequent travel between offices within Devon
Capable of working under pressure
Car driver; having a full UK drivers license, MOT, business insurance and
access to reliable vehicle
Desirable Requirements
 Experience of working with older people.
 Experience of working with volunteers.
SUMMARY OF MAIN CONDITION OF SERVICE
Salary:
£30,000 per annum (full time equivalent)
Start Date:
Negotiable
Hours of Work:
30 hrs per week initially
Holidays:
25 days plus Public Holidays
Term:
12 months fixed term contract, with the opportunity of
a permanent post
Mileage Allowance:
Currently 40p per mile.
Pension:
A pension scheme will be offered.
Place of Work:
Manaton Court, Exeter to start. Flexibility required
within Devon.
Age UK Devonwide Enterprises Limited
C/O Unit 1, Manaton Court, Matford Business Park, Exeter, EX2 8PF
Registered Company No 09677639
Job Description & Person Specification
Version 001 – September 2015
Page 5 of 5