Physical Facility Design and
Maintenance
What is a hospitality facility?
A hospitality facility can be any type of
location that provides hospitality
services. These can range from hotels,
restaurants, resorts, amusement parks,
and others. Malls, movie theatres, and
museums can be classified as types of
hospitality facilities as well. Look around
you, any place where you see people
gathering together and receiving
hospitality services is likely one type of
hospitality facility or another.
What do different hospitality facilities
look like?
Let’s take a look at some of the different types of
hospitality
facilities.
Check out
this ride at Wonderland:
http://www.break.com/usercontent/2008/2/Canada-sWonderland-Vortex-445670
Some hospitality facilities are different
from others…
What roles do hospitality facilities
have in our lives?
Role
5. Hospitality
provide
a place foroffacilities
Role
7. Facility
designfacilities
determine
the generation
Rolemanagement
1. Satisfying businesses.
the guest
property revenue.
We can say that there are
seven rolesRole
of hospitality
Hospitality
a return facilities
onplant
investment.
occupy a
Roleprovide
2.4.Manufacturing
Role 3. Facilities define the industry Role 6. Facilities
facilities.
spaceto
Hospitality
facilities
play
a majorexist
role in provide services
Companies
such of
as your
Aramark
The current design
facility willtodetermine
the profit
Hospitality
Facilities
are the location
business
guest
As managers
offacilities
these
The hospitality
facility iswhere
a placethe
that
One
ofsatisfaction.
the roles
that
hospitality
hospitality
facilities,
such
as has
food
service,
housekeeping,
generated.
The
existing
facility
little
ability
to change
a profit.
While
many
other services
spaces
we must
ensure
complete
guest
creates
and delivers
services.today
Somecan
of
is
the
actual
buildings
define
thegenerates
grounds,
physical
plant
management.
Hospitality
facilities
itsthat
current
facilities
without
extensive
capital
investments
betooffered
virtually,
spaces
satisfaction
by ensuring
our
facility’s
overall
these
services
includehospitality
moving guests
hospitality
industry
itself.
Take
the
location
for
these
types
of businesses
operate.
(i.e.provide
building
additional
table
spaces,
building
a new
still requirethe
occupying
a physical
ambiance,
experience,
and comfort
is
throughout
facility with
elevators,
McDonalds
for instance,
company’s
entertainment
complex.)this
Facility
design plays a role
in the
space. Today the majority of growth
maximized
to ensure
guest satisfaction.
characteristics
in architecture,
industry because
it determinessigns,
how much money food
the is provided with restaurants, and
in the industry
through
the addition
laundry
services isare
provided.
colours,
trademarks
creates
location and
can other
generate
before renovations
are required.
of facilities. This explains why
Major
parts
of draws
the industry
include:
an image
that
customers
into the
restaurant franchises build additional
-facility.
Destination resorts
stores rather than increasing sales at
- Theme restaurants
existing locations.
- Casinos
- Theme parks
- Water attractions
Next week…
Next week we will continue to talk about hospitality facilities.
To prepare for next weeks class pick up a copy of the textbook.
Stipanuk, David M. Hospitality Facilities Management and Design,
Third Edition. Lansing, Michigan: American Hotel & Lodging
Educational Institute, 2006.
Complete the required reading for next week, Chapter 12: Lodging
Planning and Design.