Course Syllabus
MAN 3025
Management of Organizations
Summer 2013
Class Meetings: M, T, W, R 12:00-1:50pm
1. INSTRUCTOR INFORMATION
INSTRUCTOR: Dean Cleavenger, Ph.D.
OFFICE:
Main Campus, College of Business Administration – BA1 333
Tues & Thurs 10:00-11:30 a.m.
PHONE:
407-823-3624 (best responses are via e-mail)
E-MAIL:
dcleavenger@bus.ucf.edu (DO NOT USE WEBCOURSES MAIL)
Contact GTAs for routine questions
GTA:
OFFICE:
Donald Hatcher
Main Campus, College of Business Administration – BA1 335B
Contact the GTA email below for an appointment.
E-MAIL:
man3025gta@gmail.com (DO NOT USE WEBCOURSES MAIL)
Email the instructor or the GTAs to set up an appointment
WEBSITE:
http://www.bus.ucf.edu/faculty/dcleavenger/
2. COURSE INFORMATION
2.1 LOCATION: All students are welcome to attend lectures. You may also choose to watch the lectures
live through webcourses. Those who cannot or choose not to attend lectures can view the video stream
of lectures recorded after the broadcast is completed.
2.2 REQUIRED MATERIALS:
Management of Organizations In A Modern World 2nd Edition. Kendall Hunt Publishing
DISCflex™ account - http://www.discflex.com/ucf_order.html
DISCflex Technical Support 727-327-8777 / king@indabaglobal.com
2.3 PREREQUISITE: Junior Standing
2.4 COURSE OBJECTIVES: The objectives of this course are to: (1) present an overview of the world
of work; (2) introduce you to both the theory and practice of managing; (3) provide a working knowledge
of current management issues; and (4) set forth a skill and attitude set to enable you to survive and
prosper in today’s business climate. As part of the BE2000 curriculum, this course will also give you the
opportunity to improve your skills in the four BE2000 competencies: teamwork, communication, creativity
and adapting to change. This is a 4 credit hour course scheduled to meet as a 3 credit hour
course. Therefore, it is my responsibility to provide you with materials (lectures, assignment, and
readings) sufficient to justify this additional credit hour.
2.5 LECTURE OBJECTIVES: I’d like to take this opportunity to express to you how I see my
responsibility in this class. I will not be using power point slides covering all of the materials from your
text. My responsibilities do not include covering all content in your text or on your exams. My job is
to enhance your learning experience by offering you practical, theoretical and useful lectures that
highlight concepts from your text book. At times, I will go into great detail on a topic discussed in your
text. In other instances I will skip materials in your book altogether. There is almost nothing in your text
that is difficult to understand if it is thoroughly and thoughtfully read. I will not read the book to you page
by page. Instead, I will focus my efforts on providing you with provocative, entertaining,
enlightening and passionate lectures that “add value” to your learning experience. Although your
exams will include items from the content that I cover in class, the majority of exam material is taken from
an objective book material. As such, you should spend a great deal of time reading your book and
formulating notes for your exam reviews. I will add questions from our class lectures, from outside
materials I assign and from exercises we do in this class. Although viewing the lectures is your decision, I
encourage you to watch each lecture on a timely basis, at regular speed (not double speed) while you
take notes and follow along.
Problems Viewing Lectures and Supplemental Video: Contact the UCF Help Desk if you are
experiencing technical problems.
UCF Help Desk
https://publishing.ucf.edu/sites/itr/cst/Pages/ServiceDeskNotices.aspx
407-823-5117
servicedesk@ucf.edu
2.6 COURSE GRADES: Your final course grade will come from the average of your best 4 exam scores
out of the 5 exams. Do not rely on webcourses’ calculation of your grade. Your grades will be
calculated as follows:
Highest 4 Exam Scores
Each exam is worth 60 points each
2.6.1 Extra Credit: Although no instructor is obligated to offer extra credit in a course, I am generally
able to offer opportunities for students to earn additional points to their overall grade for successfully
completing them. Most often, these opportunities involve completing survey measures used in the
research efforts of our faculty and/or doctoral students. Though I do not guarantee these opportunities,
my intention is to offer them to you if possible.
2.6.2 Exams: You will have five regular exams during the semester. All the exams cover specific
chapters in the text and other lecture/reading/supplemental lectures (see below). All of the exams are of
an objective nature and cover both text material and lecture information and fourth credit hour
information. The exact information covered on each exam can be found in the academic schedule at the
end of this syllabus. The highest four (4) of your five (5) regular exams scores will automatically be
used to calculate your final grade in the course. The lowest of your 5 exam scores will not count
toward your grade. If you are satisfied with your first four regular exam scores, you may choose to skip
exam five and it will automatically be dropped from your final grade calculation. Exam 5 is
comprehensive. Exams must be taken in the testing lab during lab hours and during the scheduled times
(see below). Exam grades will be posted after the exam period is completed and after I have had time to
review the exam items and overall student scores. I know that you are eager for feedback on your exam
performance and I will release the scores as quickly as I can.
2.6.3 Post-Exam Reviews: Our GTA’s are responsible for conducting all post-exam reviews. We are
not able to release the exams to you for your review, so it is necessary that we sit down with each of you
to personally go over your exam. This is a potentially helpful process as it allows you to identify what
questions you are missing and take corrective action on future exams. Because of the large demand for
exam reviews, we must limit the timeframe and scope of these reviews. This means that you must show
up at the specified exam review date/time and you may only review the previous (one) exam. I
encourage you to take advantage of this opportunity if you are not achieving your desired exam
scores. Don’t wait, review your exam early. DO NOT assume that exams will get easier. Our intent is to
provide consistency in your examination experience!
2.6.4 Regional Student Post-Exam Reviews: A troublesome issue that the SOB is currently
addressing is our inability to provide a forum for exam reviews for regional students who cannot come to
campus in person for the review. Because I believe that every student has the right to review their
exams, upon your timely request, I will ask our GTA’s to provide you with as much feedback on your
exam performance as we can either through e-mail or via a telephone conversation. We will not be able
to read through the questions on your exam because we must safeguard the databank of questions we
create for each learning outcome. However, we will be able to provide you with information regarding
where you are missing questions (i.e. lecture content, book content or supplemental videos).
All main campus students are required to take their exams online in the Testing Lab, CBA II, Room
104. A map to the facility can be found on the UCF web page. Should you have any questions, you may
contact the lab at 407-823-0419. All regional campus students must take their exams in their respective
local testing facilities. Please contact your regional campus to schedule your exams in advance. The
testing schedule (below) represents the times that I have made the exams available for you to take
them. However, it is YOUR responsibility to ensure that the lab facility is OPEN during the time at which
you plan to take your exam. Regional campus students should note that your lab may have a limited
number of exam times available to you, and that these times may be available to students in other
courses on your campus. Therefore, I urge you to schedule your exams as early as possible. Please
make careful note of the closing time/date of exams. For instance, 2:00am on June 22 is two o’clock in
the morning. This means that the exam closes at this time, and it is not available for the remainder of the
day on the June 22nd.
2.6.5 TESTING LAB INFORMATION: Please contact the testing lab or consult their web page
policies prior to taking exams. The testing lab has extensive and rigorous rules they follow to
ensure that exams are taken properly.
Exam Times: Exams will be administered during the exam times scheduled on the syllabus. Also see
the testing lab schedule at http://www.bus.ucf.edu/testingcenter/ to confirm available dates and lab
hours. Be advised that the testing lab will not remain open after closing hours for the amount of time
remaining on your exam. For example, if a student starts an hour-long exam on Saturday evening at 8:00
PM, (s)he must finish the exam and exit the lab at the scheduled lab closing time. Waiting until the last
day to take your exam carries significant risks due to overcrowding, illness, traffic, accidents, etc. If
you cannot secure a seat before the exam closes you will receive a zero for that exam. Please note the
times of the exams in advance and do not schedule any events that would conflict with the scheduled
exam dates. To avoid long wait times, please consider using the COBA Pass by signing in at the
following link: http://web.bus.ucf.edu/cobapass/
Check in / Checkout: You may check-in for an exam during the Testing Lab open hours that I have
made your exam available. A valid UCF Student ID is required to gain entrance to the Lab. Your
UCF ID will be electronically scanned to authenticate your access to the exam by the Lab Manager, other
Lab staff, or proctors. You may or may not be assigned to sit at a particular computer workstation and
your UCF ID will be scanned again when you check-out of the Lab.
Reporting problems: If you encounter difficulty with any equipment or software in the Testing Lab, you
must report the problem to a proctor or staff member for assistance before proceeding/attempting to fix
the problem on your own. Report as much information about the problem and your location as you
can. Because many exams are timed, reporting a technical problem as quickly as possible will minimize
the time required to get back online and complete the exam.
No unauthorized materials: No cell phones, PDAs, graphing calculators, backpacks, books, papers, or
any other materials will be allowed in the Testing Lab. If you arrive for the exam with these things you will
have to store them in the pay-for-use lockers located in room 105 (at a cost of $.50). The Testing Lab is
not responsible for lost or stolen items. Unauthorized materials include any/all sources of information
contained on web servers, discussion groups and web-course resources.
Food and Drink: No food or drinks may be brought into the Lab.
Leaving the testing area: Once you are seated for an exam, you are not permitted to move from that
location for the duration of the exam. Should an emergency occur in which you must leave the exam, a
proctor will go with you if you wish to return to the exam. Otherwise, your computer will be reset and
reassigned to the next student checking in.
NOTE:The Testing Lab environment and its computers are electronically monitored/recorded to include
real-time video. Any and all perceived incidents of student misconduct will be reported to me and then to
the Student Conduct Board for action. During the exam, you may not use any resources (other than your
sharp mind) which includes the discussion boards, paper materials, calculators, abacuses, compasses,
protractors, etc. In all seriousness, students identified as having engaged in any inappropriate
behavior (cheating) in the computer lab will be assigned an F for the course and the details of the
infraction will be submitted to the academic misconduct board for review and further actions.
Make sure to refer to the most updated testing lab rules and guidelines that you are assigned.
2.6.6 Makeup Policies: There are NO “makeup” or “retake” exams for ANY reason. If you miss
one exam, it will be dropped as your “lowest score” according to the grading policy (see
below). If you miss more than one exam, your remaining missed exams will be calculated into
your final grade as a zero (0). Every semester I have students who write me with reasons for
missing exams asking me to make an exception for them. But doing this would compromise the
integrity of this contract (the syllabus) and be unfair to the other students. This policy is in place
in order to effectively administer a large lecture class with 850+ students ever semester. Please
plan you schedule accordingly!
2.6.7 Testing Lab Exam Dates: The exams are scheduled during the dates indicated below. The
content for the exams will include all lecture/reading/supplemental materials that are covered up to the
last day of lecture prior to the exam week. To accommodate your busy schedule, we have provided you
with the following exam periods (see schedule below). Waiting until the last day to take your exam
involves serious risks. Take your exam early! The testing monitors are responsible for all technical
issues related to the testing facility. Please resolve your technical issues with their assistance as I will be
of no help to you in this regard.
Webcourses Announcements: Our main means of communicating with the student body will be
through announcements. As such, you are responsible for checking webcourses daily.
2.6.8 Grading Policy: Final grades will be assigned precisely as follows. In order to maintain
fairness to all students, there will be no further curving/rounding or adjustment made to grades
for any reason. Please understand that in a class of this size, we have hundreds of students who
are just a point or two short of the next higher grade. I empathize with each and every one of
you. Having spent 9 years in college, I know all too well how frustrating it is to be “oh so close” to
the next higher grade. However, your e-mail or meeting request to discuss “what else I can do to
raise my grade” will be responded to in accordance to the syllabus grading guidelines. I will not
make provisions for one student’s grade that I am not able to make for every student grade.
% Scores
92.45+
89.45-92.44
86.45-89.44
82.45-86.44
79.45-82.44
76.45-79.44
69.45-76.44
66.45-69.44
62.45-66.44
59.45-62.44
Below 59.45
Grade
A
AB+
B
BC+
C
D+
D
DF
2.6.9 Academic Dishonesty: Academic dishonesty in any form will be dealt with in accordance with
UCF Academic Behavior Standards in The Golden Rule: A Handbook for Students and the UCF
Undergraduate Catalog. Students caught cheating in the computer lab will be assigned a failing grade
for this course and be turned in to the student conduct board for further disciplinary actions. NO
MATERIALS are allowed during exam periods.
2.6.10 Professionalism: The College of Business Administration is a professional school. As such,
students are expected to conduct themselves in a professional manner. Webcourses discussion forums
and e-mail communication among/between students in this course are a concern. The discussion forums
belong to the University, the School of Business and the Management Department. As your instructor, I
am in charge of these forums. The goal of these forums is to share constructive information related to
class content. It is not a place for inappropriate language, venting frustrations or requesting curves on
exams scores. Consider yourselves members of an organization to which you are
accountable. Consider me your CEO and your fellow students as professional colleagues. Use language
and display attitudes that you would want the executives in your organization to hear and witness from
you.
The discussion board can be utilized for general class questions in this course. Please keep all of your
posts relevant and professional. If students misuse this forum, we will close it immediately. If you have
study guide, grading or exam questions, or points of clarification you would like made, please post on the
discussion board or send an e-mail to the course Graduate Assistant for his/her response. (S)he will
respond to your mail promptly or place a discussion posting on the course web page answering your
question for all students to read. By doing this, we will create an online community that is more focused
on learning resources, easier to navigate, less time consuming and/or confusing to follow, and more
supportive of the “learning” environment we strive for in this class.
My desire is to construct a course environment that is supportive and positive for learning. I do not intend
to limit your ability to communicate with other students in this course. If you wish to create your own
discussion forum (facebook, myspace etc.), please feel free to do so. In order to solicit participation in
your group, I am happy to have an announcement placed on our course web page with the information
you would like to share with other students in the class.
These same policies apply to all communications with me and with my graduate assistant. Both in person
and in writing, I ask that you conduct yourself with the highest level of professional courtesy and
respect. We will extend this same courtesy to you. If you choose to use vulgar or inappropriate language
in conversation or in written correspondence with your instructor, the GA for this course or fellow
students, I will assign you a grade of F and file a complaint in the appropriate governing office. There is
no “three strikes” with regard to the use of language. Using hate language or profanity is unacceptable
and will be dealt with harshly.
If you have a concern of any sort about this course, lectures, grading policies or anything else, please
schedule an appointment with meet with me or one of my GTA’s. We will be happy to hear your concerns
and will respond to them promptly and
appropriately.
2.6.11 Supplemental Learning Resources: Some students may have difficulty performing on the
standardized exams in this course. If you are having difficulty in this course, please go to the Student
Academic Resource Center at http://www.sarc.sdes.ucf.edu/ for assistance. Given the size of this
course, I am not able to answer individual student questions with regard to study skills, exam preparation
techniques or related academic learning concerns. Please recognize that my Doctorate is in
management, not education. As such, I do not have the skills necessary to assist you in this
area. However, SARC does. I have met with them and I have reviewed their resource materials. Please
do not hesitate to contact them for assistance. They are waiting for your call and are eager to assist you
in any way they can.
2.6.12 Student Disability Services: (407) 823-2371; Ferrell Commons, Room 132. Student Disability
Services provides information and assistance to disabled students to ensure an equal opportunity to
participate in/benefit from opportunities available at the University of Central
Florida. http://www.sds.sdes.ucf.edu/index.php
2.6.13 4th Credit Hour
MAN3025 is a 4 credit hour course. That means that 25% of your grade rests on the fourth credit hour.
Our lecture meeting times are only sufficient to justify 3 credit hours of course material. Therefore, your
examinations will cover materials included in the following video resources:
1) DISC Flex Assessment (videos and assignment)
2) The ABC’s of Behavior (video)
3) Appropriate Use (video)
4) Impression Management (video)
1) The DISC Flex Assessment requires that you sign up and pay $15 dollars to access this online
program. The sign up page can be accessed here: www.discflex.com/ucf_order.html The $15 fee will
grant you access to your initial personalized assessment (which will provide the foundation of this course)
and grant you access to videos and documents that will aid you in both your understanding of what DISCFlex is and how to use it effectively. After you fill out your initial personalized assessment, you’ll need to
provide up to twelve email addresses (or more if you can) of your family, friends and co-workers so they
too can answer the same questions about you. This will provide you with information on how your coworkers perceive you at work, how your family perceives you at home and how your friends perceive you
when you’re together. As you can see, this collective information will be invaluable for you and will allow
you to sharpen your emotional and behavioral intelligence. Their responses will be anonymous. We
recommend that you send four emails to each of the three categories (4 emails to friends, 4 emails to coworkers, 4 emails to family members = 12 total). There will be a minimum requirement of having at least
nine total email responses from family, friends and/or coworkers. It is imperative that you complete your
personalized DISC Flex profile immediately and have your peers respond within the first two weeks of the
semester.
Please note that all lecture contend and copyright materials are located in our course console within
webcourses. Please plan accordingly in order to watch these video resources online. If you have any
comments, questions, or need assistance with video streaming technology, please report your
issue at helpdesk@bus.ucf.edu, or call (407) 823-5722 ASAP. If you write to us, we will refer you to
the help desk as we have no control over the technology implementation of the course. In your own
interest, expect that webcourses will go down for short periods of time during the semester for one reason
or another. This is just a reality with such a large scale technology implementation. Most often, it is
webcourses that goes down, not our UCF servers. Prepare for this by watching lecture and supplemental
video content early.
Note: Check your assigned testing lab for the specific dates and times the test is offered. Regional
Campus students MUST contact their campus testing lab facilities in advance to schedule a time
to take their exams. Students may ONLY take exams at the campus location for which they are
registered for the course.
SPECIAL NOTE: Teaching is not my JOB, it is my CAREER and it is my CALLING. The most rewarding
part of my work is influencing you. You can agree with me (and I prefer thisJ), disagree with me K (which
shows that you are engaged and thinking), but my deep hope is that you will not be apathetic L toward
the content we discuss in class. My goal is that you would accept my invitation to make this more than
another class. I’m inviting you to engage in a “deep learning” experience. Deep learners ask questions,
relate concepts to their lives, question the validity of ideas and consider how they might USE new insights
to improve themselves personally and professionally. I will strive to create this type of atmosphere in the
classroom, but I also want to extend to each one of you the opportunity to visit with me one-on-one or in a
small group. I’m here for you, to support you, offer you counsel and encourage you to grow and be the
best person you can be. Showing up at my office to just “chat” is a HUGE honor for me and I hope you
will feel welcome to do so at a time that is convenient for you. If we let class out early, please know that I
enjoy chatting with you! Come to the front and shake my hand, tell me a bit about yourself and begin a
relationship that is deeper than the typical professor/student one. I’m eager to know as many of you as I
can. If you are on a regional campus and wish to chat with me, please let me know and we can schedule
a time to chat via phone.
3. TENTATIVE ACADEMIC SCHEDULE
Class #
Date
Content
1
2
3
Monday, June 24, 2013
Tuesday, June 25, 2013
Wednesday, June 26, 2013
4
5
Thursday, June 27, 2013
Monday, July 01, 2013
Introduction
Chapter 1 Intro to Management
Chapter 2 Management Approaches
Past and Present
Chapter 3 Motivation
Chapter 4 Foundations of Behavior
7:00AM Monday, July 01, 2013
11:59PM Wednesday, July 03, 2013
Exam 1 Opens
Exam 1 Closes
EXAM 1: Material Covered
Book Chapters 1-4
VIDEO: ABC’s of Behavior
DISCflex Part 1: Sessions 1, 2, 3, 4, and 5
6
7
8
9
10
Tuesday, July 02, 2013
Wednesday, July 03, 2013
Thursday, July 04, 2013
Monday, July 08, 2013
Tuesday, July 09, 2013
Wednesday, July 10, 2013
7:00AM Wednesday, July 10, 2013
11:59PM Monday, July 15, 2013
Chapter 5 Groups and Teams
Chapter 6 Leadership
No Class
Chapter 6 Leadership
Chapter 7 Culture
Chapter 7 Culture
Exam 2 Opens
Exam 2 Closes
EXAM 2: Material Covered
Book Chapters 5-7
VIDEO: Appropriate Use
DISCflex Part 1: Sessions 6 and
7, and Part 2: Sessions 1, 2, 3, 4,
and 15
Leadership Article
11
12
13
14
Thursday, July 11, 2013
Monday, July 15, 2013
Tuesday, July 16, 2013
Wednesday, July 17, 2013
7:00AM Wednesday, July 17, 2013
11:59PM Monday, July 22, 2013
Chapter 8 Ethical Behavior
Chapter 9 Decision Making
Chapter 9 Decision Making
Chapter 10 The Planning Process
Exam 3 Opens
Exam 3 Closes
EXAM 3: Material Covered
Book Chapters 8-10
VIDEO: Impression Management
DISCflex Part 3: Sessions 1, 2, 3, and 4
15
16
17
18
Thursday, July 18, 2013
Monday, July 22, 2013
Tuesday, July 23, 2013
Wednesday, July 24, 2013
19
Thursday, July 25, 2013
7:00AM Thursday, July 25, 2013
11:59PM Monday, July 29, 2013
Chapter 11 Communication and IT
Chapter 11 Communication and IT
Chapter 12 HR Management
Chapter 13 Designing and
Structuring Organizations
Chapter 13 Designing and
Structuring Organizations
Exam 4 Opens
Exam 4 Closes
EXAM 4: Material Covered
Book Chapters 11-13
DISCflex Part 3: Sessions 5, 6, 7, and 8
7:00AM Tuesday, July 30, 2013
11:59PM Thursday, August 01, 2013
Final Exam Opens
Final Exam Closes
Comprehensive Final Exam
Comprehensive Final Exam- Includes all text book
content (Chapters 1- 13) covered since the beginning of the
semester. There will be NO lecture, video, or DISCflex content on
this exam.