S Y L L A B U S
Marketing Management: MBA 606
Fall 2010
Instructor:
Office:
Phone:
e-mail:
Office hours:
Dr. Mark Leach
Hilton #315
(310) 338-1896
mleach@lmu.edu
Tuesday & Thursday 11-1:30
Thursday 6-7
Text & Reading Materials
Required: Case pack
Optional: Marketing Management, Philip Kotler and Kevin Keller. Prentice Hall
Introduction
In Marketing Management we will emphasize the role of marketing and marketing management in society. We will
focuses on the effects of economic, social, cultural, technological, and legal changes in the environment. In addition,
basic controllable variables essential to marketing success will be examined including market analysis, product
development, pricing, distribution, and promotion. We will explore how marketing facilitates business strategy, discovers
and creates demand for products, and influences product development.
Course Objectives
Upon successfully completing the course you should be able to:
1.
Identify and explain important concepts in marketing.
2.
Apply the important marketing concepts in business and non-business situations.
3.
Critically analyze decisions in business-to-business and consumer marketing.
4.
Analyze market opportunities - including conducting customer analyses, competitive analyses, and industry
analyses
5.
Explain the relationship of marketing to other business and social science disciplines.
Grading Procedure
Exams and activities will be graded according to the following percentages in the calculation of the course grade:
Exam
Team Learning Assignment 1
Team Learning Assignment 2
Weekly Case Assignments
25%
25%
25%
25%
100%
Grades
Case Assignments: Prior to the discussion of each case, everyone is required to turn in a 3 page case write-up. In this
write-up I am looking for FOUR things. First, clearly state the main problem that the firm is facing. Second,
conduct a SWOT analysis of the firm. Third, analyze various alternative courses of action by providing the pros
and cons of your action relative to two alternative actions. Fourth, provide a course of action that you believe
the firm should take.
Case write-ups should be typed and are due at the beginning of class on the day the case is to be discussed.
No late write-ups will be accepted. If you must be absent from class, it is your responsibility to turn in the
applicable case write-up prior to class. Case grades will be base on half write-up and half class discussion.
Team Learning Assignments: There will be two team learning assignments. The first will be the analysis of the case, the
second will be an audit of a firm’s Marketing functions. Teams will be comprised of 3 or 4 students.
Membership will be assigned for Assignment 1 but not for Assignment 2.
Team Learning Assignment 1 – Presentation – Alpen Bank – Teams will conduct an analysis which answers
the following three questions: How should Alpen position its card if launched? Are the market economics (e.g.,
acquisition costs, break-even number of customers) achievable and expectable? Should Alpen Bank Launch a
credit card? Why or why not? To answer these questions teams will need to assess potential revenues, fixed
costs and variable costs. You will make a 12 minute presentation to the class which summarizes your findings,
and you’ll have up to 10 PowerPoint slides to summarize your analysis.
Team Learning Assignment 2 – Paper and Presentation – Marketing Audit - Everyone, in a team of FOUR, is
required to conduct a marketing audit of a company. This audit is described further on the last page of the
syllabus. This project involves a paper and a presentation. A team project grade will be computed as the
average of the grade on the paper and the presentation. Papers must be well organized using an interesting
writing style that is grammatically correct. Expect a severe grade reduction for poor grammar. There are no
excuses for late papers or being unprepared for presentations.
Exam: The final exam will require the analysis of a case. An exam case will be given the week prior to the exam date on
the syllabus along with a set of case questions. Cases must be turned in by class time on the exam date
stated in the syllabus. Exams should be typed and should not exceed 7 pages.
NO LATE EXAMS WILL BE ACCEPTED!
Attendance and Participation: Attendance and participation are required for success in this course. Everyone is
expected to attend class regularly. Anyone who misses a class is responsible for what transpired that day. It
is your responsibility to contact a classmate to determine what you missed.
You are expected to do original work for all assignments. Students are responsible for their own conduct and all cases of
dishonesty will be reported to the proper university officials. Please do not put yourself in an embarrassing or
unfortunate situation.
SPECIAL ACCOMMODATIONS: Students with special needs who need reasonable modifications, special assistance, or
accommodations in this course should promptly direct their request to the Disability Support Services Office. Any
student who currently has a documented disability (physical, learning, or psychological) needing academic
accommodations should contact the Disability Services Office (Daum Hall # 224, x84535) as early in the semester as
possible. All discussions will remain confidential. Please visit www.lmu.edu/dss <http://www.lmu.edu/dss> for additional
information.
Cases
The cases that you will need to purchase for this class are listed below. They can be obtained from the Harvard
Business School and the Ivey Business School.
From Harvard Business School
http://www.hbsp.harvard.edu/
1) Saxonville Sausage Company
2) Aqualisa Quartz
3) Alpen Bank
4) Voss Artesian Water
5) Metabical
6) Tata Motors –The Tata Ace
7) Gino SA
8) Mountain Dew
9) The London 2012 Olympic Games
HBS 2085
HBS 9-502-030
HBS 4559 & 4556
HBS N2-509-040
HBS 4183 & 4186
HBS 9-108-011
HBS 902A13
HBS 9-504-040
HBS 9-510-039
Tentative Class Schedule
Week
Topic
Reading Assignment
September
3
Introduction to Marketing
1,2
September
10
Market Environment
CASE: Delissa in Japan
3
September
17
Relationship Marketing and Customer Retention
CASE: Dairyland
Team Learning Assignment 2 - Group Membership - DUE
4,5
September
24
Consumer Behavior
CASE: Saxonville Sausage Company
6,7
October
1
Organizational Buying Behavior
CASE: Aqualisa Quartz
Team Learning Assignment 2 - Company History – DUE
8,9
October
8
Targeting and Customer Acquisition
CASE: Alpen Bank* – Team Learning Assignment 1
Presentation Prep
10,11,12
October
15
Team Learning Assignment 1 - Presentations
October
22
Product Life Cycle & Product Development
CASE: Tata Motors –The Tata Ace
13
October
29
Branding Issues
CASE: Voss Artesian Water from Norway
14
November
5
Pricing Issues
CASE: Metabical*
15
November
12
Issues in Channels of Distribution
CASE: Gino SA
16,17
November
19
Promotion Issues
CASE: Mountain Dew
Team Learning Assignment 2 - Interview Dialogs – DUE
18,19,20
November
26
Thanksgiving Holiday – No Class
December
3
Team Learning Assignment 2 - Papers - DUE
Team Learning Assignment 2 - Presentations
December
10
Team Learning Assignment 2 - Presentations
December
17
EXAM 2 - DUE
Team Learning Assignment 2 - Marketing Audit
The purpose of this project is to critically evaluate the marketing strategies of a specific company.
You must learn all you can about the company and the industry through published sources and through conversations
with knowledgeable persons. It is critical that you obtain cooperation from management within the company you are
auditing in order to interview its managers, employees, and customers. You must keep a dialog record of all interviews
(i.e., time, place, names or interviewers and interviewees, and the content of the interview). This record will be included
as an Appendix to the final paper.
You must submit the name of the company and a brief history by October 1st in class for approval. Late submission of
the company history or changing companies on a later day will result in a lower grade.
The completed paper should be turned in by class time, December 3rd. Late projects will not be accepted. It is your
responsibility to coordinate among your group members to complete your project by the due date. Keep a copy of your
paper and presentation for your own record. Papers will not be returned. The complete paper should include 10 to 12
pages of content (double spaced, 11 or 12 pt. font). It should also include any relevant material in Appendices, and a
complete reference list.
The content of the paper should include these sub-titled sections:
I.
External and Internal Environment
1. Company history (up to 1 page)
2. Describe the markets, products & customers for this firm
3. Single out 2 trends in the environment that represent opportunities, and 2 trends that represent threats to
this specific company. Under each opportunity, suggest a positive action. For each threat, suggest a
defensive action.
4. Identify and compare the strengths and weaknesses of your company with its major competitor(s).
II.
Target Market and Channel Relations
1. Identify the target customers. Is there more than one type of target customer? What segmentation bases
does the company use to identify its customers?
2. What is the form of the company’s channel relationships? Are there any e-commerce relationships?
3. What does the company do to build relations with their customers and their suppliers?
4. What are the company’s customer acquisition and retention strategies?
III.
Promotional Strategy
1. What is the company’s overall communication / promotion strategy? What medium does it use to
advertise? How effective is advertising?
2. Does the company do trade shows? Evaluate their effectiveness?
3. Are personal selling and public relations important to this company? Describe and evaluate the
appropriateness of personal selling and public relations.
4. Suggest any promotional strategies that may help your company.
IV.
Conclusions
1. What have you learned from this company? Overall, what is the performance level of this company?
What are the important factors contributing to the success or failure of this specific company?
2. What would you do differently (if anything)? What would you suggest to your company for future action
plans?