Customer Relationship Management Systems

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PERTEMUAN TENGAH SEMESTER KEDUA

MATERI DISKUSI KELOMPOK

Tema

Security and Control

Jane P.Laudon, Kenneth C.Laudon,

“Management Information Systems

:Managing the Digital Firm”,

Prentice Hall, 2006 .

Pembahasan

Materi : A

System Vulnerability and Abuse

Why Systems Are Vulnerable

Malicious Software: Viruses,

Worms, Trojan Horses, and

Spyware

Hackers and Cybervandalism

Computer Crime and

Cyberterrorism

Internal Threats: Employees

Software Vulnerability

Business Value of Security and Control

The Rush to Patch

Legal and Regulatory

Requirements for Electronic

Records Management

Electronic Evidence and Computer

Forensics

Establishing a Management

Framework for Security and Control

Types of Information Systems

Controls

Risk Assessment

Security Policy

Ensuring Business Continuity

The Role of Auditing in the

Control Process

Materi : B

Technologies and Tools for Security and Control

Knowledge Management and

Specialized Information Systems

Ralph M. Stair, George W. Reynolds,”

Principles of Information Systems

A Managerial Approach

Ninth Edition”, Course Technology,2010

Planning to the Business

Access Control

Firewalls, Intrusion Detection

Systems, and Antivirus Software

Securing Wireless Networks

Encryption and Public Key

Infrastructure

Ensuring Software Reliability

Wireless Technology in the Enterprise

Wireless Applications for

Customer Relationship

Management

Wireless Supply Chain

Management and Radio Frequency

Identification

(RFID)

Wireless in Health Care

Wireless Sensor Networks and

Pervasive Computing

Does RFID Threaten Privacy?

Materi : C

Knowledge Management Systems

Overview of Knowledge

Management Systems

Data and Knowledge Management

Workers and Communities of

Practice

Obtaining, Storing, Sharing, and

Using Knowledge

Technology to Support Knowledge

Management

An Overview of Artificial Intelligence

Artificial Intelligence in

Perspective

The Nature of Intelligence

The Difference Between Natural

Enterprise Applications

Jane P.Laudon, Kenneth C.Laudon,

“Management Information Systems

:Managing the Digital Firm”,

Prentice Hall, 2006 .

and Artificial Intelligence

The Major Branches of Artificial

Intelligence

Expert Systems

Robotics

Vision Systems

Natural Language Processing and

Voice Recognition

Learning Systems

Neural Networks

Materi : D

An Overview of Expert Systems

When to Use Expert Systems

Components of Expert Systems

The Inference Engine

The Explanation Facility

The Knowledge Acquisition

Facility

The User Interface

Participants in Developing and

Using Expert Systems

Expert Systems Development

Tools and Techniques

Virtual Reality

Interface Devices

Forms of Virtual Reality

Virtual Reality Applications

Materi : E

Enterprise Systems

What Are Enterprise Systems?

How Enterprise Systems Work

Business Value of Enterprise

Systems

Supply Chain Management Systems

Enhancing Decision Making for the

Digital Firm

Ralph M. Stair, George W. Reynolds,”

Principles of Information Systems

A Managerial Approach

Ninth Edition”, Course Technology,2010

The Supply Chain

Information and Supply Chain

Management

Supply Chain Management

Applications

Supply Chain Management and the

Internet

Business Value of Supply Chain

Management Systems

Customer Relationship Management

Systems

Customer Relationship

Management and Partner

Relationship Management

Customer Relationship

Management Applications

Operational and Analytical CRM

Business Value of Customer

Relationship Management Systems

Materi : F

Decision Making and Decision-Support

Systems

Business Intelligence and Decision

Support

Business Value of Improved

Decision Making

Business Decision Making and the

Decision-Making Process

Trends in Decision Support and

Business Intelligence

Systems for Decision Support

The Difference between MIS and

DSS

Types of Decision-Support

Systems

Components of DSS

Business Value of DSS

Web-Based Customer Decision-

Support Systems

Group Decision-Support Systems

What Is a GDSS?

Overview of a GDSS Meeting

Business Value of GDSS

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