Forum III
1)What types of departmentalization are being used? Explain your
choices.
Starbucks is known across the world, they have to deal with different
cultures and work ethics. This is where the international operations is
greatly needed, having this you know that when you walk in to
Starbucks anywhere it will be the same. This is made possible with
the use of departmentalization. The two that I found where
geographical and functional.
Geographical- With geographical departmentalization, this allows the
company to deal with the "obese" size of the company. By having this
in place this has given them presidents in Canada (President of
Starbucks Canada), USA (President of Starbucks Coffee USA) and
Internationally with the President of Starbucks coffee international
and senior vice-president of coffee and global procurement.
Functional- With this they can assign different jobs for to insure that
everything that takes place is done to pure perfection.
3)What examples of the six organizational structural elements do you
see discussed in the case? Describe.
Departmentalization- As said in question 1, this helps the company
decide which jobs and operations should be put together to work on.
Ex. Audit and compliance.
Decentralization- This is what makes Starbucks so successful. They
try and get advice from all levels of employment and give the freedom
to make there own decisions within the Starbucks rules.
Span of Control- Having district managers visit 8-10 stores and
having the right number of employees a manager can handle to be
the most productive.
Formalization- Starbucks does a great job with formalizing their jobs.
Through training it shows that the company will not let their
employees on the "dance floor" without their proper training.
Chain of Command- In the case is says that Starbucks needed to
work on its communication but it is effective on delivering info. from
baristas to store managers to district managers…. till it gets to
Howard.
Cross-Functional teams- With having baristas making the drinks and
having managers look over them, this allows the two to work together
to produce the best product possible.
12) Which of the company's Guiding Principles affect the organizing
function of Management? Explain how the one you chose would
effect how Starbucks how managers deal with: a. structural issues b.
communication issues c. HRM issues.
"Embrace diversity as an essential component in the way we do
business"
Structural Issues- by having a diverse staff, this means you have to
deal with different cultures and adapt to them.
Communication issues- this will we make things interesting because
in different cultures there is different ways of communicating,
Starbucks will have to train the new employees to communicate the
way the company does.
HRM issues- With this you can provide international employees
hotlines to ask questions on their own time to answer their questions
that they might not have thought of when they where on the job.
What do you think it is like to work at Starbucks?
I think it would be a very positive work environment to work in. With
the training you would receive would look good on your resume for
future jobs. Every Starbucks I go to there is never a unhappy
employee , everyone of them are up beat and having a good time at
work. This comes off on to the customers to give them a relaxed
environment.
JOB 1
strategy manager, Global Strategy — Seattle, WA
0000P8B
Description
Job Summary and Mission
This job contributes to Starbucks success by managing and leading strategic
projects and providing leadership and support in the annual strategic
planning process, including: identifying key issues, developing the problem
solving approach, managing multiple cross- functional teams to conduct
analyses, and developing and communicating management level
recommendations. Develops and manages strategy team members. The ideal
candidate will have at least 2-3 years of post-MBA experience, including at
least 2 years of experience at a top tier management consulting firm
developing profitable growth strategies within the consumer sector, and will
model and act in accordance with Starbucks mission & guiding principles.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the
following:
Leadership - Setting goals for the work group, developing organizational
capability, and modeling how we work together:
Identifies and communicates key responsibilities and practices
to ensure the immediate team of direct reports promotes a successful
attitude, confidence in leadership, and teamwork to achieve business
results.
Supports the implementation of company programs to ensure
the success of the Company.
Planning and Execution - Developing strategic and operational plans for
the work group, managing execution, and measuring results:
Plans and manages business unit and department processes and
practices to ensure that programs are aligned with company business
goals and objectives.
Prepares, communicates and educates client groups and team on
changes in policies and practices within the organization.
Business Requirements - Providing functional expertise and executing
functional responsibilities:
Creates structured presentations illustrating key business issues,
new insights and recommendations. Communicates team
recommendations to executive leadership team and field questions and
concerns. Communicates learnings and insights across crossfunctional team, strategy team leadership and executive sponsors.
Develops strong working relationships with sponsoring executives
related to project work.
Leads strategic project problem solving efforts by helping the
team identify and define key issues, develop hypotheses and design
required analyses. Provides problem solving leadership across entire
project to cross functional teams. Guides the team in thinking through
complex and ambiguous issues, identifies creative information sources
and approached and pushes the team to develop new insights.
Oversees and reviews team analytics to ensure integrity and accuracy.
Reviews and provides guidance to cross-functional sub-teams
in developing robust and detailed work plans. Manages overall project
work plans, defining approach, timing and key deliverables. Ensures
that cross-functional team meets all project deliverables and timelines.
Partner Development & Team Building - Providing partners with
coaching, feedback, and developmental opportunities and building effective
teams:
Challenges and inspires partners to achieve business results.
Conducts and ensures the completion of performance reviews.
Ensures partners adhere to legal and operational compliance
requirements.
Oversees training and development of partners directly and
indirectly managed and makes effective staffing decisions.
Provides coaching, direction and leadership support to team
members in order to achieve partner, business and customer results.
Qualifications
Summary of Experience
Strategic management consulting 4 years
Data analysis and modeling 2 years
Developing and delivering presentations to executive level
audiences 2 years
Leading teams 2 years
Required Knowledge, Skills and Abilities
Strong attention to detail
Ability to lead others
Strong analytical ability
Advanced skills in Microsoft Word, Excel and PowerPoint
Ability to apply knowledge of multidisciplinary business
principles and practices to achieve successful outcomes in crossfunctional projects and activities
Ability to simplify and structure complex and ambiguous
problems
Project management skills for large and complex problems
involving multiple sub-teams
Ability to positively contribute, lead and develop crossfunctional teams
Detailed financial and statistical understanding
Ability to manage and develop people
Ability to present complicated material in a concise and
effective way
Job Scope
Direct Reports 1-5
Job Business Strategy
Primary LocationUS-WA-Seattle
Schedule Full-time
JOB 2
engineer associate, Reliability, Kent Roasting
Plant - Kent, WA
0000PSB
Description
Job Summary and Mission
This job contributes to Starbucks success by completing engineering
assignments and projects that introduce technology and methods
improvements to enhance manufacturing productivity and capacity.
Models and acts in accordance with Starbucks guiding principles.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not
limited to the following:
Assists senior engineers in assessing benefits of
technology changes to manufacturing operations in order to
enhance.
Executes assigned projects within scope, budget and
schedule. Resolves issues on defined projects using
established procedures.
Identifies opportunities that improve manufacturing
performance by applying engineering fundamentals to the
customer's operation.
Participates in cross-functional project teams of
engineers, manufacturing operations partners and vendors to
develop objectives and execute plans.
Qualifications
Summary of Experience
Engineering (electrical, mechanical, chemical or
industrial)
Required Knowledge, Skills and Abilities
Organization and planning skills
Ability to communicate clearly and concisely, both orally
and in writing
Ability to handle multiple tasks
Problem-solving skills
Ability to work independently and make decisions with
minimal supervision
Knowledge of applicable departmental or business unit
practices and requirements
Job Engineering
Primary LocationUS-WA-Kent
Schedule Full-time