Different types of Incentive Schemes for individuals and teams INCENTIVES These are measures to stimulate human effort; people are encouraged to give out their best by inducing them on to greater and more productive efforts Incentives could be broadly classified into (i) Individual, and (ii) Group Schemes. Under the individual scheme each employee is rewarded based on his performance, while the group incentive plan compensates a number of workers for their combined output. An individual plan can be applied wherever the individual effort can be measured, and normally one worker is responsible for the completion of an operation or a task. Individual incentives are used by companies as a means to motivate employees by providing them the opportunity to earn additional income. Incentives often take the form of cash, but they can also be paid in the form of a product or a family vacation. In some cases, incentives can make up the bulk of an employee's income, such as a salesperson who is compensated on a commission basis. TYPES OF INCENTIVE SCHEMES FOR INDIVIDUALS : 1. Bonuses- Bonuses are typically made to employees who reach specific performance levels. Salespeople may be paid bonuses for attaining sales goals. Accountants can receive bonuses for reducing expenses to a certain level. In some cases, the employee may not know the amount of bonus she will receive until it is actually awarded. 2. Commissions-Commissions may be used as a form of incentive for salespeople. Those who work on commission typically receive income based on a percentage of the revenue that they generate, with no limitations placed on potential earnings. As a result, individuals who are highly motivated by money may relish working on commission since income is strictly tied to their productivity. 3. Profit-Sharing Plans - As the name implies, profit-sharing plans are when a company shares a portion of its profits with the employees, which may motivate them to increase productivity and limit waste. Profit-sharing usually occurs on an annual basis and may be in the form of company stock or a contribution to a retirement plan. A profit-sharing plan may also be offered as part of a recruiting package to attract new employees. 4. Piecework -Piecework plans are similar to commission plans in that they reward employees for high productivity. They may be used in an industrial setting, such as in a warehouse where workers receive an increased hourly wage based on the amount of freight they move. Piecework can also be used in a production setting, where employees receive additional income in accordance with the number of goods they can produce by the end of a shift. 5. Referrals -Referrals are used to motivate employees to recruit new workers into a company. The employee may receive a fixed amount of money once the new employee has achieved a specified length of tenure, such as 90 days. In a sales setting, a salesperson may receive a percentage based on the amount of commission that his recruit earns. 6. Discretionary / semi-discretionary cash bonuses -Discretionary cash bonuses are provided to employees at the discretion of senior management. Bonuses are typically based on the achievement of personal KPIs. 7. Discretionary / semi-discretionary non-cash rewards -Discretionary non-cash rewards are provided to employees at the discretion of senior management. As per cash rewards, non-cash rewards are also typically based on the achievement of personal KPIs. Non-cash rewards can include restaurant, travel or entertainment vouchers or gift cards to department or specialty stores. 8. Additional leave benefits -Additional leave benefits can be implemented in a number of different ways. Employees can be rewarded for strong performance in the form of extra annual leave, for example 5 weeks instead of 4 per year. Alternatively, employees can be given the opportunity to take days off to volunteer to a charity of their choice. Advantages of Individual Plans: 1. Substantial impact that raises productivity, lowers production costs, and increases earnings of workers. 2. Less direct supervision required to maintain reasonable levels of output than under payment by time. 3. In most cases, systems of payment by results, is accompanied by improved organizational and work measurement, enable labor cost to be estimated more accurately than under payment by time. This helps costing and budgetary control. Disadvantages of Individual Plans: 1. Greater conflict may emerge between employees seeking to maximum output and managers concerned about deteriorating quality levels. 2. Reduced willingness of employees to suggest new production methods for feat of subsequent increases in production standards. 3. Increased turnover among new employees discouraged by the unwillingness of experienced workers to cooperate in on-the-job training. 4. Elevated levels of mistrust between workers and management. 5. Increased complaints that equipment is poorly maintained, hindering employee’s efforts to earn large incentives. INCENTIVES SCHEMES FOR GROUPS/TEAMS In team incentives schemes, a standard is established against which team performance is compared to determine the magnitude of the incentive pay. Range of Performance Measures for different types of corporate objectives: Customer - Focused Measures Time to Market Measures On-time delivery Cycle time New product introduction Financially- Focused Measures Value Creation Revenue growth Resource yields Profit Margins Economic value added Customer Satisfaction Measures Market Share Customer Satisfaction Customer growth and retention Account penetration Shareholder Returns Return on invested capital Return on sales/earnings Earnings per share Growth in profitability Capability –Focused Measures Human Resource Capabilities Employee satisfaction Turnover rates Total recruitment costs Rate of progress on developmental plans Promotability index Staffing mix/head count ratio Internal Process- Focused Measures Resource Utilization Budget to actual expenses Cost-allocation ratios Reliability/rework Accuracy/error rates Safety rules Other Asset Capabilities Patents/copyrights Distribution systems Technological capabilities Change effectiveness Program implementation Teamwork effectiveness Service/quality index TYPES OF TEAM INCENTIVE PLANS: 1. GAIN - SHARING PLANSIn gain sharing plans, team incentives are tied to organizational outcomes (e.g., organizational profit, organizational productivity, customer satisfaction. and so on). Gainsharing systems distribute incentives as a function of non-financial organizational outcomes, such as improvements in quality, productivity, and customer satisfaction Gain sharing looks at cost components of the income ledger and identifies savings over which employees have more impact (e.g. reduced scrap, lower labor costs, reduced utility costs). Designed to capitalize on untapped knowledge of employees. TYPES OF GAIN SHARING PLANS– Input factor or numerator is always a labor cost variable Denominator is some output measure such as net sales or value added 1. Scanlon Plan – It is designed to lower labor costs without lowering the level of a firm’s activity. Incentives are derived as a function of the ratio between labor costs and sales value of production (SVOP) .SVOP includes sales revenue and the value of goods in inventory. Formula used: Scanlon plan = Payroll costs/Net sales 2. Rucker PlanIn Rucker plan, a ratio is calculated that expresses the value of production required for each required dollar of total wage bill. Formula used: Rucker plan = Labor costs/Value added 3. Improshare (Improved productivity through sharing)It is a gain sharing plan which is easy to administer and communicate. A standard is developed that identifies the expected hours required to produce an acceptable level of output. Formula used: Improshare= Actual hours worked/Total standard value hours Two major components for implementation of Scanlon and Rucker plan are: Productivity norm Effective worker committee Difference between individual and Scanlon and Rucker Plan Individual Plan Scanlon and Rucker Plan Primary focus is on wage incentives to More focus is on organization motivate higher performance behavior variables i.e. group unity Advantages – Clear performance –rewards links Productivity and quality improvements Fosters teamwork ,cooperation Employees knowledge of business increases Disadvantages: Can be administratively complicated Unintended effects Management must “open the books” Payouts can occur if company’s financial performance is poor 2. PROFIT –SHARING PLAN – In profit sharing plan, the focus is on the measures that matters most to the most people: a predetermined index of profitability. When payoffs are linked to such measures, employees spend more time learning about financial measures and the business factors that influence them. What is it? Award based on organizational profitability Shares a percentage of profits. Usually an annual payout Can be cash or deferred Advantages – Simple ,easily understood Low administrative costs Disadvantages Profit influence by many factors beyond employee control May be viewed as an entitlement Limited motivational impact 3. EARNINGS-AT-RISK PLANS – In success sharing plans, employee base wages are constant and variable pay adds on during successful years. If the company does well, you receive a predetermined amount of variable pay. If the company does poorly, you simply forego any variable pay and there is no reduction in variable pay. In risk-sharing plan, base pay is reduced by some amount relative to the level that would be offered in success-sharing plan. At risk plans shift part of the risk of doing business from the company to the employee. The company hedges against the devastating efforts of a bad year by mortgaging part of the profits that would have accrued during a good year. 4. BALANCED SCORECARD Awards that combine financial and operating measures for organization, business unit and individual performance Award pool based on achieving performance targets Multiple performance measures may include: 1. Nonfinancial – quality, improvement ,productivity gains, customer service improvements 2. Financial- EPS, ROE, ROA ,Revenue Advantages: Communicates organizational priorities Disadvantages – Complex Reduced payout if financial targets not met Advantages and Disadvantages of Group Incentive plan: Advantages: Positive impact on organization and individual performance of about 5-10% per year Easier to develop performance measures than it is for individual plans Signals that cooperation ,both within and across groups, is a desired behavior Teamwork meets with enthusiastic support from employees May increase participation of employees in decision making process. Disadvantages: Line of sight may be lessened ,i.e. employees may find it more difficult to see how their individual performance affects their incentive payouts May lead to increased turnover among top individual performers who are discouraged Increases compensation risk to employees because of lower income stability. How to make choice between Individual and Group incentive plan Characteristic Performance Management Organizational adaptability When to choose individual plan Task accomplishment not dependent on performance of others Performance standards are stable. Production methods and labor mix are relatively constant Organizational Commitment Commitment strongest to individual’ profession or superior Union status Nonunion; unions promote equal treatment When to choose Group plan Individual contributions to output cannot be assessed Performance standards change to meet environmental pressures. Production methods and labor mix must adapt to meet changing pressures High commitment to organization built upon sound communication of organizational objectives and performance standards Union or nonunion ;unions less opposed to plans that foster cohesiveness of bargaining unit and which distribute rewards evenly across groups